Making The Difference | Returns

Having a clear and robust returns policy is non-negotiable for any ecommerce store in 2022.

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50% of shoppers pay a lot of attention to an online retailer’s returns policy before purchasing

57% of shoppers scrutinise the return’s policy from a retailer they haven’t purchased from before

59% of shoppers expect retailers to offer extended return windows indefinitely

41% of shoppers have abandoned a retailer completely following a poor returns experience


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