Video Case Study

How Salvos Stores Delivers for Its Online Customers

ShipStation supports Salvos Stores mission to allow Australians to shop online and discover unique second hand items from locations all around the country.

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With its physical stores closed during the pandemic and the share of ecommerce sales increasing, Salvos Stores knew they had to pivot online. But there’s no out-of-the-box solution for scaling an online op shop during a pandemic.

Today Salvos Stores has shipped more than 50,000 individual orders using ShipStation from over 300 locations around Australia. In this video case study learn how Salvos Stores:

  • Implemented a shipping solution that lets customers buy unique second-hand items from hundreds of locations in Australia through a single check-out.  
  • Increased efficiency and accuracy in their fulfilment process, allowing Salvos Stores to scale profitably. 
  • Trained a team of thousands of staff and volunteers to quickly and accurately dispatch items from a network of more than 300 stores around Australia. 
  • Diverted more than 32 tonnes of second hand items to new homes across Australia since starting to sell online.

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