Customer Story – Society 43

by
November 18, 2011
society43

We have awesome customers who sell fantastic products, and we are going to begin spotlighting some of them in our blog. If you would like to be included, please contact us and let us know. Our first spotlight is Society 43!

Name:  Jason Bolt
Title:  CEO/El Presidente’
Company: Society 43
Web Site: http://www.society43.com/
Facebook:  http://www.facebook.com/Society43
Twitter: http://www.twitter.com/Society43
What does Socity 43 sell? Licensed Collegiate Sunglasses
Where do you sell online? eBay, Amazon, Society43.com (Volusion web site)

How has ShipStation helped your business?
ShipStation has been a rockstar product for us.  It has cut our fulfillment time by 60-70% since we have integrated it.  It provides our customers with the information they need to know to feel secure about our products leaving our warehouse and arriving at their doorstep in a timely fashion.  It also provides us with crucial metrics about who we are shipping too and what we are spending on shipping.

What is your favorite ShipStation feature?
Our favorite ShipStation feature is being able to pull order information from all of our different sales channels and allowing us to setup default values for incoming products.  It simplifies our fulfillment process tremendously and is an essential tool for any online company selling through multiple channels.

Do you have any tips for new online retailers?
Customer service is key.  Customers will buy from you online because it is convenient, but they have to trust your products and your company.  Easing customers’ worries about buying online should be priority number one.  We do this by offering free shipping both ways, which ShipStation makes simple and responding to all customer inquiries within 24 hours.  Gain your customers’ trust and they will become a champion of your brand.

When are you going to offer Texas Longhorn shades?!
Working on it…they should be available by April 2012. :)

Get organized and efficient with ShipStation the best online shipping platform for your ecommerce business.