ShipStation x Zendesk

Zendesk: Helping You Help Your Users

by
September 25, 2018

 

ShipStation is excited to partner with Zendesk, a customer service and engagement platform that allows businesses to share an efficient, streamlined discussion with their customers. Zendesk allows you to communicate with users through chat, phone, email, social media, and more. Ticket forms, pre-written ticket responses, and customer search history make customer assistance faster and more useful.

With the new ShipStation partnership, your support team is now able to view orders within Zendesk as they’re talking to customers without ever leaving the interface.  Being able to provide support quickly and effectively will not only satisfy your customers, but will create value for your product and company as well. Providing faster answers and information to users individually can create a more meaningful and lasting customer relationship.

Why is customer service so important?

Utilizing resources for a customer service platform is something that, like shipping, may be an afterthought in the creation of a business. However, customer service is a vital and integral part of your business that can’t afford to be overlooked. With customer reviews readily available on Google search pages, Facebook, online journals, and many other spaces, they matter more than ever. The consumer has become increasingly more research and review driven. According to a survey by BrightLocal, 85% of consumers trust customer reviews as much as a personal recommendation. Great customer service is a way to get great reviews, and in turn, more trust among consumers.

Not only is the customer satisfaction something to be excited about– Zendesk is an easy platform to integrate into your company. It’s easily scalable for growing companies and provides omnichannel support so that all of its features stream together seamlessly.

With Zendesk & ShipStation:

  • Your support team can quickly lookup orders by order number– no users or permission needed.
  • Easy to set up. This plugin connects directly to your company’s ShipStation account using API keys.
  • Access to all order and shipment details.
  • Stay tuned for more features coming soon!

ShipStation is happy to announce our partnership Zendesk, a company that supports growing and established businesses alike. Obvious or not, customer service is an essential part of the health and growth of your business. Let Zendesk and ShipStation Partnership help you educate your users. Try a free trial today!

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