We have amazing users who sell great products, and we love to tell the stories about their business and how they use ShipStation. Today’s User Success Story comes from Earhoox.
Helmut Wyzisk III & Jeff Becker, Co-Founders
My favorite e-commerce businesses are the ones solving a problem simply and elegantly. That’s Earhoox. How did the idea strike you?
By literally watching people continually pause their commute, workout and life to pick up their earbuds. Jeff and I were those people who struggled with loose earbuds, and the only option at the time was to invest hundreds in a pair of sport headphones. We already had a drawer full of earbuds that didn’t work and the only thing they were missing was a rubber attachment – so that’s what we made and Earhoox were born!
Earhoox offers free shipping AND free priority shipping based on quantity. How often do you see customers adding more to hit those thresholds?
We decided to implement this just a few months ago and the results have actually been shockingly positive. By adding free shipping incentives, we immediately saw a 30% increase in our average checkout price – and it’s continued to stay there. In addition to that, we also decided to add some priority express options for both domestic and international, which our customers opt for more than we ever expected.
What ShipStation feature has improved your workflow the most?
Two immediately come to mind: Ability to quote and ship using all carriers in one dashboard. That was a game changer. Also, the fact that ShipStation seemlessly communicates with our shopping cart, has the weights and service mapped, and we’re just one click away from slapping labels on packages. Oh, and absolutely love the ability to custom brand our shipment notifications to our customers. Saves us so much hassle on customer service. All that and your price works fantastic with our growing brand.