The Global Pulse: Ecommerce After COVID-19
Learn how COVID-19 has impacted ecommerce in Canada and around the world, with predictions on consumer behaviors expected to continue even after the pandemic.
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We surveyed 534 online shoppers living and working in Canada, as well as 2,000+ respondents around the world. Download our ecommerce guide to better understand how COVID-19 has shaped the future of ecommerce, and learn how to keep up with the shift in consumer expectations.
Key findings include:
- Online spending is steady. 52% of consumers feel more comfortable spending than they did a year ago.
- 69% of consumers say they prefer to shop online right now in order to avoid germs in stores.
- 68% of consumers said they expect merchants and retailers to offer buy online, pickup in store options indefinitely.
- Over half say they expect brands to offer free returns and extended return windows indefinitely.
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