We surveyed 534 online shoppers living and working in Canada, as well as 2,000+ respondents around the world. Download our ecommerce guide to better understand how COVID-19 has shaped the future of ecommerce, and learn how to keep up with the shift in consumer expectations.
Key findings include:
-
- Online spending is steady. 52% of consumers feel more comfortable spending than they did a year ago.
-
- 69% of consumers say they prefer to shop online right now in order to avoid germs in stores.
-
- 68% of consumers said they expect merchants and retailers to offer buy online, pickup in store options indefinitely.
-
- Over half say they expect brands to offer free returns and extended return windows indefinitely.