The Global Pulse: Ecommerce After COVID-19


Learn how COVID-19 has impacted ecommerce in Canada and around the world, with predictions on consumer behaviors expected to continue even after the pandemic.


We surveyed 534 online shoppers living and working in Canada, as well as 2,000+ respondents around the world. Download our ecommerce guide to better understand how COVID-19 has shaped the future of ecommerce, and learn how to keep up with the shift in consumer expectations.

Key findings include:

  • Online spending is steady. 52% of consumers feel more comfortable spending than they did a year ago.
  • 69% of consumers say they prefer to shop online right now in order to avoid germs in stores.
  • 68% of consumers said they expect merchants and retailers to offer buy online, pickup in store options indefinitely.
  • Over half say they expect brands to offer free returns and extended return windows indefinitely.

Download the Research

Enter your information for immediate access to the Global Pulse: Ecommerce After COVID-19 Research Guide