{"id":88919,"date":"2026-02-20T13:58:46","date_gmt":"2026-02-20T19:58:46","guid":{"rendered":"https:\/\/www.shipstation.com\/fulfilment\/returns\/"},"modified":"2026-05-13T22:35:05","modified_gmt":"2026-05-14T03:35:05","slug":"returns","status":"publish","type":"page","link":"https:\/\/www.shipstation.com\/en-au\/fulfilment\/returns\/","title":{"rendered":"Streamline Returns Management &#038; Cut Costs"},"content":{"rendered":"\n\n\n<section class=\"wp-block-shipstation-hero block not-prose padding-top--md padding-bottom--lg\">\n    <div class=\"\">\n        <div class=\"container\">\n            <div class=\"hero items-start\">\n                <div class=\"hero-content \">\n                                                                    <h1>Turn returns management into cost savings<\/h1>\n                                                    <div class=\"lead\"><p>Returns don\u2019t have to eat into your margins. ShipStation\u2019s returns management system automates requests, simplifies return shipping, and helps turn every return into a smoother experience\u2014for your team and your customers.<\/p><\/div>\n                                                                                    <div class=\"btn-group\">\n                                                                                    <a href=\"\/start-a-free-trial\/\" class=\"btn btn--primary\" target=\"_self\">\n                                    Start a Free Trial                                <\/a>\n                                                                            \n                                                                                    <a href=\"\/contact-us\/\" class=\"btn outline btn--secondary\" target=\"_self\">\n                                    Request a Demo                                <\/a>\n                                                                        <\/div>\n                 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          \n                                        \n                                        \n                                        \n                                    <\/div>\n                    <div class=\"logo-marquee\">\n                <div class=\"fade-edges \">\n                    <div class=\"slider\">\n                        <ul class=\"animate-infinite-scroll\">\n                                                                                                <li>\n                                        <img decoding=\"async\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/04\/DHL-icon-card.svg\" \n                                             alt=\"DHL logo\" \n                                             width=\"94\" \n                                             height=\"94\" \n                                             loading=\"lazy\" \/>\n                                    <\/li>\n                                                               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width=\"94\" \n                                             height=\"94\" \n                                             loading=\"lazy\" \/>\n                                    <\/li>\n                                                                                                                                <li>\n                                        <img decoding=\"async\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/04\/ebay-icon-card.svg\" \n                                             alt=\"Ebay logo\" \n                                             width=\"94\" \n                                             height=\"94\" \n                                             loading=\"lazy\" \/>\n                                    <\/li>\n                                                                                                                                <li>\n                                        <img decoding=\"async\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/05\/Untitled-3-1.png\" \n                                             alt=\"\" \n                                             width=\"200\" \n                                             height=\"200\" \n                                             loading=\"lazy\" \/>\n                                    <\/li>\n                                                                                                                                <li>\n                                        <img decoding=\"async\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/04\/Woo-commerce-icon-card.svg\" \n                                             alt=\"Woo Commerce logo\" \n                                             width=\"94\" \n                                             height=\"94\" \n                                             loading=\"lazy\" \/>\n                                    <\/li>\n                    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width=\"94\" \n                                                 height=\"94\" \n                                                 loading=\"lazy\" \/>\n                                        <\/li>\n                                                                                                                                                <li>\n                                            <img decoding=\"async\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/04\/FedEx-Icon-Card.svg\" \n                                                 alt=\"FedEx logo\" \n                                                 width=\"94\" \n                                                 height=\"94\" \n                                                 loading=\"lazy\" \/>\n                                        <\/li>\n                                                                                                                                                <li>\n                        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src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/04\/WIX-icon-card.svg\" \n                                                 alt=\"WIX logo\" \n                                                 width=\"94\" \n                                                 height=\"94\" \n                                                 loading=\"lazy\" \/>\n                                        <\/li>\n                                                                                                                                                <li>\n                                            <img decoding=\"async\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/04\/Shopify-icon-card.svg\" \n                                                 alt=\"Shopify Logo\" \n                                                 width=\"94\" \n                                                 height=\"94\" \n                                                 loading=\"lazy\" \/>\n                                        <\/li>\n                                                                                                                                                <li>\n                                            <img decoding=\"async\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/04\/ebay-icon-card.svg\" \n                                                 alt=\"Ebay logo\" \n                                                 width=\"94\" \n                                                 height=\"94\" \n                                                 loading=\"lazy\" \/>\n                                        <\/li>\n                                                                                                                                                <li>\n                                            <img decoding=\"async\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/05\/Untitled-3-1.png\" \n                                                 alt=\"\" \n                                                 width=\"200\" \n                                                 height=\"200\" \n                                                 loading=\"lazy\" \/>\n                                        <\/li>\n                                                                                                                                                <li>\n                                            <img decoding=\"async\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/04\/Woo-commerce-icon-card.svg\" \n                                                 alt=\"Woo Commerce logo\" \n                                                 width=\"94\" \n                                                 height=\"94\" \n                                                 loading=\"lazy\" \/>\n                                        <\/li>\n                                                                                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                                              height=\"94\" \n                                                 loading=\"lazy\" \/>\n                                        <\/li>\n                                                                                                                                                <li>\n                                            <img decoding=\"async\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/05\/Untitled-4-2.png\" \n                                                 alt=\"\" \n                                                 width=\"200\" \n                                                 height=\"200\" \n                                                 loading=\"lazy\" \/>\n                                        <\/li>\n                                                                                                <\/ul>\n                                            <\/div>\n                <\/div>\n            <\/div> <!-- Close logo-marquee -->\n            <\/div> <!-- Close container -->\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<p><style>\n.wp-block-shipstation-logo-marquee .container .logo-marquee .fade-edges .slider>ul>li img {<br \/>\n    min-height: 120px;<br \/>\n}<br \/>\n<\/style><\/p>\n\n\n<section class=\"wp-block-shipstation-cards-v2 block not-prose\" id=\"block-cards-6a1f476466247\">\n            <div class=\"bg-grey-lightest background--full content-theme--light  \">\n        <div class=\"container\">\n                        <div class=\"content content-align-center items-center\">\n                                \n                                    <h2>Use returns to drive profit and loyalty<\/h2>\n                                \n                                    <div class=\"lead\"><p>ShipStation centralises returns in one place, giving your team clear, guided steps to process items faster. The result is a smoother returns experience that builds trust, reduces friction, and keeps customers coming back.<\/p><\/div>\n                                \n                                \n                            <\/div>\n                        \n                                                <!-- Grid Mode -->\n                    <div class=\"cards icon-top columns-3 layout-grid\">\n                                                                                <div class=\"card card-icon card-solid card--centered card--text-centered bg-white\">\n                                \n        <img decoding=\"async\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/02\/icon-e04efc1dc886.png\" alt=\"\" class=\"icon\" loading=\"eager\" \/>\n    \n\n\n\n\n\n<div class=\"card-content h-full\">\n        <div class=\"card-text\">\n                    <!-- Standard heading\/eyebrow for all other card types -->\n            \n                                                <h3 class=\"h5\">Protect your revenue and bottom line<\/h3>\n                                            \n                    <div class=\"body\"><p>Returns don\u2019t have to mean lost revenue. ShipStation helps steer shoppers toward exchanges instead of refunds. Choose who pays for return shipping and control which services are available. Clear rules and automations process refunds only when needed, reduce return abuse, and retain revenue to protect your bottom line.<\/p><\/div>\n        \n            <\/div>\n\n    <\/div>\n                            <\/div>\n                                                                                                            <div class=\"card card-icon card-solid card--centered card--text-centered bg-white\">\n                                \n        <img decoding=\"async\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/02\/icon-4351fa2b1b22.png\" alt=\"\" class=\"icon\" loading=\"eager\" \/>\n    \n\n\n\n\n\n<div class=\"card-content h-full\">\n        <div class=\"card-text\">\n                    <!-- Standard heading\/eyebrow for all other card types -->\n            \n                                                <h3 class=\"h5\">Use self-service returns for better experiences<\/h3>\n                                            \n                    <div class=\"body\"><p>Make returns simple for shoppers and easy on your team. Self-service returns let customers start a return, select items, and generate a label in minutes. They see what to expect and when\u2014boosting satisfaction and reducing \u201cwhere is my return\u201d tickets.<\/p><\/div>\n        \n            <\/div>\n\n    <\/div>\n                            <\/div>\n                                                                                                            <div class=\"card card-icon card-solid card--centered card--text-centered bg-white\">\n                                \n        <img decoding=\"async\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/02\/icon-7bc0f2b2ebc0.png\" alt=\"\" class=\"icon\" loading=\"eager\" \/>\n    \n\n\n\n\n\n<div class=\"card-content h-full\">\n        <div class=\"card-text\">\n                    <!-- Standard heading\/eyebrow for all other card types -->\n            \n                                                <h3 class=\"h5\">Understand what\u2019s being returned\u2014and why<\/h3>\n                                            \n                    <div class=\"body\"><p>Whether you ship from a single location or a network of fulfilment centre partners, ShipStation helps you scale confidently. Connect new sales channels, add warehouses, and plug in additional carriers. You&#8217;ll still control shipping rates, service levels, and delivery promises that protect your margins and your brand.<\/p><\/div>\n        \n            <\/div>\n\n    <\/div>\n                            <\/div>\n                                                                        <\/div>\n                            \n                    <\/div>\n    <\/div>\n<\/section>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\"><section class=\"block block-feature-text US \"><div class=\"bg-grey-lightest background--full content--lg\">\n<div id=\"feature-text-block-block_7fc896c0c68f4a9a4023a0d7f1f2ca07\" class=\"feature-text-block storylane-header pb-6\">\n\t<div class=\"container\">\n\t\t<div class=\"content content-align-center\">\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"\">See ShipStation returns and exchanges in action<\/h2>\n\t\t\t\t\t\t\t\t<div class=\"text-lg max-w-[68rem]\"><p>Explore our interactive tour to see how ShipStation&#8217;s returns and exchanges tools can improve your customer experience.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t<div class=\"acf-innerblocks-container\"><\/div>\n\t<\/div>\n<\/div>\n<\/div><\/section>\n\n\n<style>\n.storylane-demo{\n    padding:0 3rem;\n}\n.storylane-demo .sl-embed {\n    max-width: 1100px;\n    margin: 0 auto;\n    padding-bottom: 0 !important;\n    height: 100% !important;\n    width: 100% !important;\n    aspect-ratio: 16 \/ 9 !important;\n}\n.background--full:has(.storylane-header){\n    padding-bottom:0 !important;\n}\n<\/style>\n<div class='storylane-demo bg-grey-lightest'>\n    <script async src=\"https:\/\/js.storylane.io\/js\/v2\/storylane.js\"><\/script>\n  <div class=\"sl-embed sl-embed-container\" style=\"position:relative;padding-bottom:calc(54.57% + 25px);width:100%;height:0;transform:scale(1)\">\n    <div class=\"sl-preview-heading\" style=\"position:absolute;inset:0;display:flex;flex-direction:column;align-items:center;justify-content:center;background-color:rgba(40, 37, 54, 0.9);z-index:999999;font-family:Poppins, Arial, sans-serif;font-size:clamp(20px, 2.664vw, 28px);font-weight:500;line-height:normal;text-align:center;border-radius:10px;\"><button onclick=\"Storylane.Play({type: 'preview_embed',demo_type: 'image', width: 2560, height: 1044, element: this, demo_url: 'https:\/\/auctane.storylane.io\/demo\/4rvu3n7ey6fu?embed=inline_overlay'})\" class=\"sl-preview-cta\" style=\"background-color:#00AA55;border:none;border-radius:8px;box-shadow:0px 0px 15px rgba(26, 19, 72, 0.45);color:#FFFFFF;display:inline-block;font-family:Poppins, Arial, sans-serif;font-size:clamp(16px, 1.599vw, 20px);font-weight:600;height:clamp(40px, 3.996vw, 50px);line-height:1.2;padding:0 clamp(15px, 1.776vw, 20px);text-overflow:ellipsis;transform:translateZ(0);transition:background 0.4s;white-space:nowrap;width:auto;z-index:999999;cursor:pointer\">VIEW DEMO<\/button>\n\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/div><div class=\"sl-embed\" data-sl-demo-type=\"image\" style=\"position:relative;padding-bottom:calc(40.78% + 25px);width:100%;height:0;transform:scale(1);overflow:hidden;\">\n\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<div class=\"sl-preview\" style=\"width:100%;height:100%;z-index:99999;position:absolute;background:url('https:\/\/storylane-prod-uploads.s3.us-east-2.amazonaws.com\/company\/company_5154eb8e-9e06-4b46-ab30-6b97ca779313\/project\/project_1e479c7e-cf72-43bf-ba74-35c256149348\/page\/zw44r46jsK9KJekTgG9d5.png') no-repeat;background-size:100% 100%;border-radius:inherit;filter:blur(0px)\"><\/div>\n\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<iframe class=\"sl-demo\" src=\"\" name=\"sl-embed\" allow=\"fullscreen\" allowfullscreen style=\"display:none;position:absolute;top:0;left:0;width:100%;height:100%;border:none;\"><\/iframe>\n\u00a0\u00a0\u00a0\u00a0<\/div>\n\u00a0\u00a0\u00a0\u00a0<iframe class=\"sl-demo\" src=\"\" name=\"sl-embed\" allow=\"fullscreen\" allowfullscreen style=\"display:none;position:absolute;top:0;left:0;width:100%;height:100%;border:none;\"><\/iframe>\n\u00a0\u00a0<\/div>\n  <\/div>\n<\/div>\n<\/div>\n\n\n\n<section class=\"block block-zig-zag wp-block-shipstation-zig-zag block not-prose\">\n    <div class=\"bg-grey-lightest background--full content-theme--light content--lg \">\n        <div class=\"zig-zag-block\">\n            <div class=\"container\">\n                    <div class=\"content content-align-center items-center content-width-lg\">\n                                        \n                                            <h2>Returns features designed for modern commerce<\/h2>\n                                        \n                                            <div class=\"lead\">Let customers access labels, exchanges, and RMAs from a single, branded returns portal\u2014making the process smoother for shoppers and simpler for your team to handle.<\/div>\n                                        \n                                        \n                                    <\/div>\n                <div class=\"columns flex-col-reverse items-center zig-zag-row\" data-row=\"1\">\n            \n            <!-- Text Column -->\n            <div class=\"column-content w-full md:col-span-6 md:order-1 content-align-left mobile-align-left\">\n                                \n                                    <h3>Customise returns to match your policy<\/h3>\n                                \n                                    <div class=\"lead max-w-[54rem]\">\n                        <p>Tailor your returns experience with ShipStation to meet your policies and profit goals. Configure store-specific return windows, define returnable products, and select approved carriers and packages. Set rules for automatic approval upon delivery or scan. Use tags to manage specific scenarios like blocking returns, offering free shipping, or restricting refunds. You maintain control over cost, speed, and convenience while offering customers a simple return process.<\/p>                    <\/div>\n                                \n                                \n                            <\/div>\n\n            <!-- Media Column -->\n            <div class=\"column-media w-full md:col-span-6 md:order-2\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/05\/img_ss_fulfillment_returns_anz_01_3x.webp\" alt=\"\" class=\"rounded-xl\" \/>\n                            <\/div>\n\n        <\/div>\n            <div class=\"columns flex-col-reverse items-center zig-zag-row\" data-row=\"2\">\n            \n            <!-- Text Column -->\n            <div class=\"column-content w-full md:col-span-6 md:order-2 content-align-left mobile-align-left\">\n                                \n                                    <h3>Use exchanges to keep each sale<\/h3>\n                                \n                                    <div class=\"lead max-w-[54rem]\">\n                        <p>Turn refunds into exchanges with flexible, shopper-friendly options. Customers can easily swap sizes, colors, or products, while you stay in control by defining SKU-based exchange rules. Clear choices reduce refunds, retain revenue, and give customers the confidence to try again\u2014strengthening both margins and the customer experience.<\/p>                    <\/div>\n                                \n                                \n                            <\/div>\n\n            <!-- Media Column -->\n            <div class=\"column-media w-full md:col-span-6 md:order-1\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/02\/use-exchanges-to-keep-each-sale-260220-1355.webp\" alt=\"\" class=\"rounded-xl\" \/>\n                            <\/div>\n\n        <\/div>\n            <div class=\"columns flex-col-reverse items-center zig-zag-row\" data-row=\"3\">\n            \n            <!-- Text Column -->\n            <div class=\"column-content w-full md:col-span-6 md:order-1 content-align-left mobile-align-left\">\n                                \n                                    <h3>Let RMAs improve visibility and prevent fraud<\/h3>\n                                \n                                    <div class=\"lead max-w-[54rem]\">\n                        <p>ShipStation assigns a unique RMA number to each return. That makes it easy to track from start to finish. Every RMA links the order, return label, reason code, and refund or exchange status. All RMAs live in a centralised dashboard, so you can manage incoming requests, issue refunds, and process exchanges quickly. Paired with a branded self-service portal, ShipStation helps returns flow smoothly without slowing other workflows or straining your team.<\/p>                    <\/div>\n                                \n                                \n                            <\/div>\n\n            <!-- Media Column -->\n            <div class=\"column-media w-full md:col-span-6 md:order-2\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/02\/let-rmas-improve-visibility-and-prevent-fraud-260220-1355.webp\" alt=\"\" class=\"rounded-xl\" \/>\n                            <\/div>\n\n        <\/div>\n            <div class=\"columns flex-col-reverse items-center zig-zag-row\" data-row=\"4\">\n            \n            <!-- Text Column -->\n            <div class=\"column-content w-full md:col-span-6 md:order-2 content-align-left mobile-align-left\">\n                                \n                                    <h3>Use branded returns to extend your storefront<\/h3>\n                                \n                                    <div class=\"lead max-w-[54rem]\">\n                        <p>Your returns experience should feel like part of your store. ShipStation\u2019s branded returns portal lives on a URL you control and uses your logo, colors, and messaging. Merchants can also customise email templates to match the same branding and tone. That reinforces customer trust, even when a return is needed. You can also add a clear return policy so shoppers know exactly how your process works.<\/p>                    <\/div>\n                                \n                                \n                            <\/div>\n\n            <!-- Media Column -->\n            <div class=\"column-media w-full md:col-span-6 md:order-1\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/02\/use-branded-returns-to-extend-your-storefront-260220-1355.webp\" alt=\"\" class=\"rounded-xl\" \/>\n                            <\/div>\n\n        <\/div>\n            <div class=\"columns flex-col-reverse items-center zig-zag-row\" data-row=\"5\">\n            \n            <!-- Text Column -->\n            <div class=\"column-content w-full md:col-span-6 md:order-1 content-align-left mobile-align-left\">\n                                \n                                    <h3>Generate return labels in one click<\/h3>\n                                \n                                    <div class=\"lead max-w-[54rem]\">\n                        <p>Create and print labels, include them in the original package, or let customers generate them in your branded portal. For example, a clothing subscription box can have a label ready in the box. You decide whether to pay upfront or only when used. Weight and dimensions are automatically populated from the original shipment or product defaults, saving your team time and avoiding data entry errors.<\/p>                    <\/div>\n                                \n                                \n                            <\/div>\n\n            <!-- Media Column -->\n            <div class=\"column-media w-full md:col-span-6 md:order-2\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/05\/img_ss_fulfillment_returns_anz_02_3x.webp\" alt=\"\" class=\"rounded-xl\" \/>\n                            <\/div>\n\n        <\/div>\n            <div class=\"columns flex-col-reverse items-center zig-zag-row\" data-row=\"6\">\n            \n            <!-- Text Column -->\n            <div class=\"column-content w-full md:col-span-6 md:order-2 content-align-left mobile-align-left\">\n                                \n                                    <h3>Launch a self-service returns portal<\/h3>\n                                \n                                    <div class=\"lead max-w-[54rem]\">\n                        <p>Give customers a fast, guided way to start returns in a branded ShipStation portal. Shoppers get a return label instantly, while every return is tracked in one place for your team. Built-in exchanges and product swaps help retain revenue, and return data reveals insights to improve products, sizing, and packaging.<\/p>                    <\/div>\n                                \n                                \n                            <\/div>\n\n            <!-- Media Column -->\n            <div class=\"column-media w-full md:col-span-6 md:order-1\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/02\/launch-a-self-service-returns-portal-260220-1355.webp\" alt=\"\" class=\"rounded-xl\" \/>\n                            <\/div>\n\n        <\/div>\n            <div class=\"columns flex-col-reverse items-center zig-zag-row\" data-row=\"7\">\n            \n            <!-- Text Column -->\n            <div class=\"column-content w-full md:col-span-6 md:order-1 content-align-left mobile-align-left\">\n                                \n                                    <h3>Returns analytics that drive smarter decisions<\/h3>\n                                \n                                    <div class=\"lead max-w-[54rem]\">\n                        <p>Move beyond processing refunds. ShipStation gives you clear insight into why items are returned\u2014so you can spot patterns, pinpoint issues like transit damage or sizing confusion, and take action fast. Use return data to refine product pages, improve packaging, and work more effectively with suppliers. The result: fewer avoidable returns, lower costs, and better products.<\/p>                    <\/div>\n                                \n                                \n                            <\/div>\n\n            <!-- Media Column -->\n            <div class=\"column-media w-full md:col-span-6 md:order-2\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/02\/returns-analytics-that-drive-smarter-decisions-260220-1355.webp\" alt=\"\" class=\"rounded-xl\" \/>\n                            <\/div>\n\n        <\/div>\n            <div class=\"columns flex-col-reverse items-center zig-zag-row\" data-row=\"8\">\n            \n            <!-- Text Column -->\n            <div class=\"column-content w-full md:col-span-6 md:order-2 content-align-left mobile-align-left\">\n                                \n                                    <h3>Custom return reasons for clearer insights<\/h3>\n                                \n                                    <div class=\"lead max-w-[54rem]\">\n                        <p>Returns aren\u2019t one-size-fits-all\u2014and your reporting shouldn\u2019t be either. ShipStation lets you define return reasons with detailed subreasons, so you capture data that\u2019s actually useful. Track specifics like fit, damage, or quality issues to spot trends faster and make smarter decisions around sizing, inventory, packaging, and suppliers.<\/p>                    <\/div>\n                                \n                                \n                            <\/div>\n\n            <!-- Media Column -->\n            <div class=\"column-media w-full md:col-span-6 md:order-1\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/02\/custom-return-reasons-for-clearer-insights-260220-1355.webp\" alt=\"\" class=\"rounded-xl\" \/>\n                            <\/div>\n\n        <\/div>\n            <div class=\"columns flex-col-reverse items-center zig-zag-row\" data-row=\"9\">\n            \n            <!-- Text Column -->\n            <div class=\"column-content w-full md:col-span-6 md:order-1 content-align-left mobile-align-left\">\n                                \n                                    <h3>Meet customers where they are<\/h3>\n                                \n                                    <div class=\"lead max-w-[54rem]\">\n                        <p>Make returns easy for today\u2019s shoppers. With no-box, no-label returns, customers can use a barcode or QR code at drop-off\u2014no printer required. Fewer steps mean more completed returns, happier customers, and smoother workflows for your team.<\/p>                    <\/div>\n                                \n                                \n                            <\/div>\n\n            <!-- Media Column -->\n            <div class=\"column-media w-full md:col-span-6 md:order-2\">\n                                    <img decoding=\"async\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/02\/meet-customers-where-they-are-260220-1355.webp\" alt=\"\" class=\"rounded-xl\" \/>\n                            <\/div>\n\n        <\/div>\n                <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section class=\"block block-cards US \"><div class=\"bg-grey-lightest background--full content--full\">\n\n<div id=\"block-cards-block_9a278ab573e4d023a487feffd59f4586\" class=\"block-cards resources-cards\">\n\t<div class=\"container pb-8\">\n\t\t<div class=\"acf-innerblocks-container\">\n<section class=\"block block-feature-text US \"><div class=\"content--sm\">\n<div id=\"feature-text-block-block_2a9b1c2cf0a8dabbca316cb96dd90672\" class=\"feature-text-block pb-6\">\n\t<div class=\"container\">\n\t\t<div class=\"content content-align-center\">\n\t\t\t\t\t<p class=\"eyebrow\">RELATED CONTENT<\/p>\n\t\t\t\t\t\t\t\t\t\t<h2 class=\"\">Helpful Shipping Resources<\/h2>\n\t\t\t\t\t\t\t\t<div class=\"text-lg max-w-[68rem]\"><p>Browse additional articles, guides, and insights related to shipping and fulfilment. These resources provide practical advice and best practices to support your day-to-day operations.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t<div class=\"acf-innerblocks-container\"><\/div>\n\t<\/div>\n<\/div>\n<\/div><\/section>\n<\/div>\n\t\t\n\t\t\n\t\t\t\t\t<div class=\"cards  columns-3 layout-grid\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card card-icon card-shadow bg-white items-center text-center \">\n\t\t\t\t\t\t\t\n<img decoding=\"async\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/05\/ShipStation_GreenBlue_RGB_Performance.svg\"  sizes=\"auto, (max-width: 64px) 100vw, 64px\" loading=\"lazy\"   class=\"icon\" alt=\"\" width=\"64\" height=\"64\">\n<div class=\"card-content h-full\">\n    <div class=\"card-text\">\n                    <h5>How Efficient Are Your Operations?<\/h5>\n                             <p>This quick interactive quiz scores your ecommerce business across 10 critical areas, so you can see exactly where you&#8217;re crushing it and where you&#8217;re leaving money on the table.<\/p>\n            <\/div>\n\n            <div class=\"card-cta\">\n            <a class=\"link-btn no-underline\" href=\"\/blog\/ecommerce-efficiency-quiz\/ \" target=\"\">Take the Quiz<\/a>\n        <\/div>\n    <\/div>\n\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card card-icon card-shadow bg-white items-center text-center \">\n\t\t\t\t\t\t\t\n<img decoding=\"async\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2025\/12\/IconCurrency02-BrandShipstation-2-colorTrue.svg\"  sizes=\"auto, (max-width: 64px) 100vw, 64px\" loading=\"lazy\"   class=\"icon\" alt=\"Shipping rate calculator\" width=\"64\" height=\"64\">\n<div class=\"card-content h-full\">\n    <div class=\"card-text\">\n                    <h5>10 Strategies to Cut Your Shipping Costs<\/h5>\n                             <p>Whether you\u2019re shipping hundreds or thousands of packages monthly, these 10 strategies can help you uncover hidden inefficiencies and drive substantial savings.<\/p>\n            <\/div>\n\n            <div class=\"card-cta\">\n            <a class=\"link-btn no-underline\" href=\"\/blog\/10-strategies-to-cut-shipping-costs\/\" target=\"\">Optimise Your Shipping Operations<\/a>\n        <\/div>\n    <\/div>\n\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"card card-icon card-shadow bg-white items-center text-center \">\n\t\t\t\t\t\t\t\n<img decoding=\"async\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/05\/ShipStation_GreenBlue_RGB_Website.svg\"  sizes=\"auto, (max-width: 64px) 100vw, 64px\" loading=\"lazy\"   class=\"icon\" alt=\"\" width=\"64\" height=\"64\">\n<div class=\"card-content h-full\">\n    <div class=\"card-text\">\n                    <h5>Save Time &amp; Money by Automating Rate Decisions<\/h5>\n                             <p>Manual rate comparison costs ecommerce businesses hours every week and thousands in missed savings. Learn how to automate your shipping rate decisions.<\/p>\n            <\/div>\n\n            <div class=\"card-cta\">\n            <a class=\"link-btn no-underline\" href=\"\/blog\/how-high-volume-shippers-save-hours-and-thousands-by-automating-rate-decisions\/ \" target=\"\">Read the Blog<\/a>\n        <\/div>\n    <\/div>\n\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n<\/div><\/section>\n\n\n<style>\n.resources-cards img {\n    border-radius: 8px;\n}\n<\/style>\n\n\n<section class=\"block block-form-long US \"><div class=\"bg-cobalt-lightest background--full content--full\">\n<div id=\"form-long-block-block_1c56ee52410255ce958f11686972cf18\" class=\"form-long-block inline-trial-form-awards relative overflow-hidden\">\n\t<div class=\"container\">\n\t\t<div class=\"form-columns\">\n\t\t\t<div class=\"content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<h2>Try us free<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"lead max-w-[64rem]\"><p class=\"h5\">What you can look forward to in your 30-day free trial:<\/p>\n<ul style=\"list-style: none; padding: 0; margin-top: 24px;\">\n<li style=\"display: flex; align-items: center; margin-bottom: 16px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-70021 \" role=\"img\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2025\/09\/check-dark-green-fill.webp\" alt=\"check-dark-green\" width=\"30\" height=\"30\" \/> \u00a0 \u00a0Get instant access to all of our features<\/li>\n<li style=\"display: flex; align-items: center; margin-bottom: 16px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-70021 \" role=\"img\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2025\/09\/check-dark-green-fill.webp\" alt=\"check-dark-green\" width=\"30\" height=\"30\" \/> \u00a0 \u00a0Connect to over 400 integrations<\/li>\n<li style=\"display: flex; align-items: center; margin-bottom: 16px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-70021 \" role=\"img\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2025\/09\/check-dark-green-fill.webp\" alt=\"check-dark-green\" width=\"30\" height=\"30\" \/> \u00a0 \u00a0See how much our rates can save you on shipping<\/li>\n<\/ul>\n<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col gap-12\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flex flex-col gap-4\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"text-base xl:text-lg\">\n\t\t\t\t\t\t\t\t\t<div class=\"badges\">\n<p><img decoding=\"async\" class=\"badge\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/04\/Shipping_BestEstimatedROI_Mid-Market_Roi.svg\" alt=\"G2 Award - Best ROI Spring 2026\" \/><\/p>\n<p><img decoding=\"async\" class=\"badge\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/04\/DropShipping_HighestUserAdoption_Adoption.svg\" alt=\"G2 Award - Highest User Adoption Spring 2026\" \/><\/p>\n<p><img decoding=\"async\" class=\"badge\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/04\/Shipping_MomentumLeader_Leader.svg\" alt=\"G2 Award - Momentum Leader Spring 2026\" \/><\/p>\n<p><img decoding=\"async\" class=\"badge\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/04\/E-Commerce_Leader_Leader.svg\" alt=\"G2 Award - Ecommerce Leader\" \/><\/p>\n<p><img decoding=\"async\" class=\"badge\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/03\/Shipping_BestEstimatedROI_Mid-Market_Roi.svg\" alt=\"Award 1\" \/><\/p>\n<p><img decoding=\"async\" class=\"badge\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/03\/Shipping_Leader_Small-Business_Leader.svg\" alt=\"Award 3\" \/><\/p>\n<p><img decoding=\"async\" class=\"badge\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/03\/Shipping_EasiestSetup_Mid-Market_EaseOfSetup.svg\" alt=\"Award 4\" \/><\/p>\n<p><img decoding=\"async\" class=\"badge\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/03\/Shipping_MomentumLeader_Leader.svg\" alt=\"Award 5\" \/><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"badge\" style=\"width: 120px; height: 120px; object-fit: contain;\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2025\/09\/g2-fall-2025-users-love-us.svg\" alt=\"Award 6\" width=\"120\" height=\"120\" \/><\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t<div class=\"form\">\n\t\t\t\t<div class=\"form-content\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"acf-innerblocks-container\">\n<p><script type=\"text\/javascript\" src=\"https:\/\/ajax.googleapis.com\/ajax\/libs\/jquery\/3.5.1\/jquery.min.js\"><\/script>\n<script src=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/jquery.form\/4.3.0\/jquery.form.min.js\"\n    integrity=\"sha384-qlmct0AOBiA2VPZkMY3+2WqkHtIQ9lSdAsAn5RUJD\/3vA5MKDgSGcdmIv4ycVxyn\" crossorigin=\"anonymous\">\n<\/script>\n<script type=\"text\/javascript\" src=\"https:\/\/www.shipstation.com\/wp-content\/themes\/shipstation-blocks\/js\/jquery.browser.js\"><\/script>\n<script type=\"text\/javascript\" src=\"\/\/ajax.aspnetcdn.com\/ajax\/jquery.validate\/1.19.3\/jquery.validate.min.js\"><\/script>\n<script type=\"text\/javascript\" src=\"\/\/cdnjs.cloudflare.com\/ajax\/libs\/jquery-cookie\/1.3.1\/jquery.cookie.min.js\"><\/script>\n<script src=\"https:\/\/cdn.jsdelivr.net\/npm\/vue@2.6.12\"><\/script>\n<script src=\"https:\/\/www.google.com\/recaptcha\/api.js?render=6LeqeuAbAAAAAHNfIhSsRta-WkFzLz3bEcI7NGKt\"><\/script>\n\n\n<div class=\"signup-form-container\"\n    style=\"--backgroundColor: #FFFFFF; --textColor: #2F3657; --headingColor: #2E3657;\">\n    <link rel=\"stylesheet\" type=\"text\/css\" href=\"https:\/\/www.shipstation.com\/wp-content\/themes\/shipstation-blocks\/build\/theme\/index.css?v=1780434788\">\n    <div id=\"signup_form\" v-if=\"content\">\n        <section id=\"signup\">\n            <h3 class=\"form-title\">Create your ShipStation account<\/h3>\n            <div class=\"register-form\">\n                <form class=\"container\" id=\"registration-form\" method=\"POST\" v-on:submit.prevent>\n                    <fieldset>\n                        <div v-if=\"ssoOnboarding\">\n                                                    <\/div>\n                        <div v-if=\"splitForm.enabled\">\n                            <div v-show=\"splitForm.currentSection === 1\">\n                                <div ref=\"name\" class=\"form-layout container form-names\">\n    <div v-show=\"showField('firstName')\" class=\"row error-container\">\n        <label for=\"reg-fname\"><span>First Name<\/span> <em>*<\/em><\/label>\n        <input v-model=\"firstName\" id=\"reg-fname\" class=\"required\" name=\"firstName\" size=\"24\" maxlength=\"22\" type=\"text\" placeholder=\"\" required \/>\n    <\/div>\n    <div v-show=\"showField('lastName')\" class=\"row error-container\">\n        <label for=\"reg-lname\"><span>Last Name<\/span> <em>*<\/em><\/label>\n        <input v-model=\"lastName\" id=\"reg-lname\" class=\"required\" name=\"lastName\" size=\"24\" maxlength=\"22\" type=\"text\" placeholder=\"\" required \/>\n    <\/div>\n<\/div><div class=\"row error-container\" v-show=\"showField('email')\">\n    <label for=\"email\"><span>Email<\/span> <em>*<\/em><\/label>\n    <input v-model=\"email\" id=\"email\" class=\"required\" spellcheck=\"false\" maxlength=\"255\" name=\"email\" type=\"email\" placeholder=\"\" required \/>\n<\/div><div class=\"row custom-select\" v-show=\"showField('country')\">\n    <label for=\"country\" class=\"sr-only\">\n        <span>Country<\/span>\n        <em>*<\/em>\n    <\/label>\n    <select id=\"country\" v-model=\"country\" name=\"countryCode\" class=\"default\" required>\n        <option value=\"\" disabled selected>Select your shipping origin country<\/option>\n        <option value=\"US\">United States<\/option>\n        <option value=\"CA\">Canada<\/option>\n        <option value=\"AU\">Australia<\/option>\n        <option value=\"NZ\">New Zealand<\/option>\n        <option value=\"GB\">United Kingdom<\/option>\n        <option value=\"FR\">France<\/option>\n        <option value=\"DE\">Germany<\/option>\n        <option value=\"Other\">Other<\/option>\n    <\/select>\n<\/div><div ref=\"company\" class=\"row error-container container\" v-show=\"showField('company')\">\n    <label for=\"reg-compname\"><span>Company<\/span><em v-if=\"companyRequired.includes(country)\"> *<\/em><\/label>\n    <input v-model=\"company\" id=\"reg-compname\" maxlength=\"50\" name=\"companyName\" type=\"text\" \/>\n<\/div><div ref=\"hdyhau\" class=\"row custom-select\" v-show=\"showField('howDidYouHearAboutUs')\">\n    <label for=\"howdidyouhearaboutus\"><span>How did you hear about us?<\/span><\/label>\n    <select v-model=\"selectHowDidYouHearAboutUs\" id=\"howdidyouhearaboutus\" name=\"answers[0]\" class=\"default\" ref=\"referral_source\">\n        <option value=\"\" disabled selected>Please select&#8230;<\/option>\n                    <option value=\"Radio \/ Streaming Audio \/ SiriusXM\">Radio \/ Streaming Audio \/ SiriusXM<\/option>\n                    <option value=\"Received Mailer\">Received Mailer<\/option>\n                    <option value=\"Social Media Ad (Facebook, LinkedIn, etc.)\">Social Media Ad (Facebook, LinkedIn, etc.)<\/option>\n                    <option value=\"Banner Ad\">Banner Ad<\/option>\n                    <option value=\"Podcast \/ Youtube\">Podcast \/ Youtube<\/option>\n                    <option value=\"Recommended by Friend\">Recommended by Friend<\/option>\n                    <option value=\"Search engine (Google, Bing, etc.)\">Search engine (Google, Bing, etc.)<\/option>\n                    <option value=\"TV Commercial\">TV Commercial<\/option>\n                    <option value=\"Shopping Cart (Shopify, eBay, etc.)\">Shopping Cart (Shopify, eBay, etc.)<\/option>\n                    <option value=\"Event \/ Tradeshow\">Event \/ Tradeshow<\/option>\n                    <option value=\"Influencer (Instagram\/TikTok)\">Influencer (Instagram\/TikTok)<\/option>\n                <option id=\"howdidyouhearaboutus_other\" value=\"Other\">Other (Please specify below)<\/option>\n    <\/select>\n    <input name=\"questions[0]\" type=\"hidden\" value=\"How did you hear about us?\">\n<\/div>\n<div id=\"howdidyouhearaboutus_other_container\" class=\"row\" style=\"display:none;\" v-show=\"selectHowDidYouHearAboutUs === 'Other' &#038;&#038; showField('howDidYouHearAboutUs')\">\n    <input v-model=\"howDidYouHearAboutUs\" name=\"howdidyouhearaboutus_textfield\" type=\"text\" value=\"\" placeholder=\"Please let us know how did you hear about us...\">\n<\/div><div class=\"row\" id=\"reg-submit\">\n    <input v-on:click=\"handleContinue\" id=\"continue-button\" class=\"btn translate\" name=\"continue\" type=\"submit\" value=\"Continue\" \/>\n<\/div>\n                            <\/div>\n                            <div v-show=\"splitForm.currentSection === 2\">\n                                <div ref=\"phone\" class=\"row error-container\" v-show=\"showField('phone')\">\n    <label for=\"phone\"><span>Phone<\/span><em v-if=\"phoneNumberRequired.includes(country)\"> *<\/em><\/label>\n    <input v-model=\"phone\" @input=\"restrictToNumbers\" id=\"phone\" name=\"phone\" type=\"tel\" placeholder=\"\" inputmode=\"tel\" \/>\n<\/div>\n<div ref=\"shipmentVolume\" class=\"row custom-select\" v-show=\"showField('shipmentVolume')\">\n    <label for=\"shipment_volume\"><span>Select your current number of shipments per month<\/span> <em>*<\/em><\/label>\n    <select v-model=\"shipmentVolume\" id=\"shipment_volume\" name=\"shipment_volume\" class=\"default\" required=\"required\">\n        <option value=\"default\" disabled>Select your current number of shipments per month<\/option>\n        <option value=\"1\">I only need to ship one package<\/option>\n        <option value=\"50\">50 shipments or less, I&#8217;m just getting started<\/option>\n        <option value=\"500\">51-500 shipments<\/option>\n        <option value=\"1000\">501-1,000 shipments<\/option>\n        <option value=\"2000\">1,001-2,000 shipments<\/option>\n        <option value=\"5000\">2,001-5,000 shipments<\/option>\n        <option value=\"7500\">5,001-7,500 shipments<\/option>\n        <option value=\"7501\">7,501+ shipments<\/option>\n        <option value=\"0\">I don&#8217;t plan to ship anything<\/option>\n    <\/select>\n<\/div><div class=\"row\" v-show=\"showField('coupon')\">\n    <label for=\"coupon\">\n        <span>\n            Offer Code        <\/span>\n    <\/label>\n    <input id=\"coupon\" name=\"coupon\" size=\"24\" type=\"text\"\n        placeholder=\"\" \/>\n<\/div>\n<div class=\"row relative password-container\">\n    <label for=\"password\"><span>Password<\/span> <em>*<\/em><\/label>\n    <input\n        id=\"password\"\n        class=\"required pr-12\"\n        name=\"password\"\n        :type=\"showPassword ? 'text' : 'password'\"\n        v-model=\"password\"\n        required\n    >\n    <button\n      type=\"button\"\n      @click=\"toggleShowPassword\"\n      aria-label=\"Show \/ Hide password\"\n      class=\"toggle-password\"\n      :class=\"{ 'toggle-password--empty': password.length === 0 }\"\n    >\n      <!-- Conditionally render SVG icons based on showPassword state -->\n      <template v-if=\"showPassword\">\n        <!-- EyeSlashIcon -->\n        <svg\n            width=\"18\"\n            height=\"15\"\n            viewBox=\"0 0 18 15\"\n            fill=\"none\"\n            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n            aria-hidden=\"true\"\n            focusable=\"false\"\n        >\n            <path\n            d=\"M8.99991 11.25C6.86664 11.25 5.13977 9.59883 4.98086 7.50633L2.03056 5.22625C1.64272 5.71281 1.28581 6.22721 0.997811 6.78971C0.933473 6.91698 0.899952 7.05759 0.899952 7.20019C0.899952 7.3428 0.933473 7.48341 0.997811 7.61068C2.52303 10.5866 5.54252 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   fill=\"none\"\n            xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n            aria-hidden=\"true\"\n            focusable=\"false\"\n        >\n            <path\n            d=\"M8.99998 2.5C8.66877 2.50518 8.34001 2.5578 8.02373 2.65625C8.17003 2.91354 8.24793 3.20403 8.24998 3.5C8.24998 3.72981 8.20472 3.95738 8.11677 4.1697C8.02882 4.38202 7.89992 4.57493 7.73742 4.73744C7.57492 4.89994 7.382 5.02884 7.16968 5.11679C6.95736 5.20474 6.7298 5.25 6.49998 5.25C6.20402 5.24795 5.91352 5.17005 5.65623 5.02375C5.45324 5.72775 5.4769 6.47777 5.72386 7.16757C5.97081 7.85738 6.42855 8.452 7.03222 8.8672C7.6359 9.28241 8.35491 9.49715 9.08741 9.48101C9.81991 9.46487 10.5288 9.21867 11.1136 8.77728C11.6984 8.33589 12.1295 7.72169 12.3458 7.02168C12.5621 6.32167 12.5527 5.57133 12.3189 4.87696C12.0852 4.18258 11.6388 3.57937 11.0431 3.15277C10.4475 2.72616 9.73266 2.49779 8.99998 2.5ZM17.8912 5.54375C16.1965 2.23719 12.8415 0 8.99998 0C5.15842 0 1.80248 2.23875 0.108733 5.54406C0.037246 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name=\"saveForm\" type=\"submit\" value=\"Get Started\" \/>\n    \n    <div class=\"row\">\n    <div class=\"terms\">\n        By creating an account, you agree to our        <a id=\"sstos\" :href=\"content[country].privacy.tosURL || '\/terms-of-service'\" target=\"_blank\">\n            Terms        <\/a>\n        &amp;        <a id=\"sspp\" :href=\"content[country].privacy.privacyURL || '\/privacy-policy'\" target=\"_blank\">\n            Privacy Policy        <\/a>\n        and        <a id=\"sscarriers\" href=\"\/carriers-terms-of-service\/\" target=\"_blank\">\n            Carriers&#039; Terms        <\/a>.\n    <\/div>\n\n    <div id=\"recaptcha-legal\" style=\"display:none;\">\n        This site is protected by reCAPTCHA and the Google\n        <a href=\"https:\/\/policies.google.com\/privacy\">Privacy Policy<\/a> and\n        <a href=\"https:\/\/policies.google.com\/terms\">Terms of Service apply.<\/a>\n    <\/div>\n<\/div>    \n            <span class=\"disclaimer_text\">No commitment. No credit card needed. By providing a telephone number and submitting this form you are consenting to be contacted by SMS text message. Message and data rates may apply. You can reply STOP to opt-out of further messaging.<\/span>\n    <\/div>\n                            <\/div>\n                        <\/div>\n\n                        <div v-else>\n                            <div class=\"row custom-select\" v-show=\"showField('country')\">\n    <label for=\"country\" class=\"sr-only\">\n        <span>Country<\/span>\n        <em>*<\/em>\n    <\/label>\n    <select id=\"country\" v-model=\"country\" name=\"countryCode\" class=\"default\" required>\n        <option value=\"\" disabled selected>Select your shipping origin country<\/option>\n        <option value=\"US\">United States<\/option>\n        <option value=\"CA\">Canada<\/option>\n        <option value=\"AU\">Australia<\/option>\n        <option value=\"NZ\">New Zealand<\/option>\n        <option value=\"GB\">United Kingdom<\/option>\n        <option value=\"FR\">France<\/option>\n        <option value=\"DE\">Germany<\/option>\n        <option value=\"Other\">Other<\/option>\n    <\/select>\n<\/div><div ref=\"name\" class=\"form-layout container form-names\">\n    <div v-show=\"showField('firstName')\" class=\"row error-container\">\n        <label for=\"reg-fname\"><span>First Name<\/span> <em>*<\/em><\/label>\n        <input v-model=\"firstName\" id=\"reg-fname\" class=\"required\" name=\"firstName\" size=\"24\" maxlength=\"22\" type=\"text\" placeholder=\"\" required \/>\n    <\/div>\n    <div v-show=\"showField('lastName')\" class=\"row error-container\">\n        <label for=\"reg-lname\"><span>Last Name<\/span> <em>*<\/em><\/label>\n        <input v-model=\"lastName\" id=\"reg-lname\" class=\"required\" name=\"lastName\" size=\"24\" maxlength=\"22\" type=\"text\" placeholder=\"\" required \/>\n    <\/div>\n<\/div><div ref=\"company\" class=\"row error-container container\" v-show=\"showField('company')\">\n    <label for=\"reg-compname\"><span>Company<\/span><em v-if=\"companyRequired.includes(country)\"> *<\/em><\/label>\n    <input v-model=\"company\" id=\"reg-compname\" maxlength=\"50\" name=\"companyName\" type=\"text\" \/>\n<\/div>                            <div class=\"form-layout container\">\n                                <div class=\"row error-container\" v-show=\"showField('email')\">\n    <label for=\"email\"><span>Email<\/span> <em>*<\/em><\/label>\n    <input v-model=\"email\" id=\"email\" class=\"required\" spellcheck=\"false\" maxlength=\"255\" name=\"email\" type=\"email\" placeholder=\"\" required \/>\n<\/div><div class=\"row relative password-container\">\n    <label for=\"password\"><span>Password<\/span> <em>*<\/em><\/label>\n    <input\n        id=\"password\"\n        class=\"required pr-12\"\n        name=\"password\"\n        :type=\"showPassword ? 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\/>\n<\/div>\n<div class=\"row\" v-show=\"showField('coupon')\">\n    <label for=\"coupon\">\n        <span>\n            Offer Code        <\/span>\n    <\/label>\n    <input id=\"coupon\" name=\"coupon\" size=\"24\" type=\"text\"\n        placeholder=\"\" \/>\n<\/div>\n                            <\/div>\n                            <div class=\"container\">\n                                <div ref=\"shipmentVolume\" class=\"row custom-select\" v-show=\"showField('shipmentVolume')\">\n    <label for=\"shipment_volume\"><span>Select your current number of shipments per month<\/span> <em>*<\/em><\/label>\n    <select v-model=\"shipmentVolume\" id=\"shipment_volume\" name=\"shipment_volume\" class=\"default\" required=\"required\">\n        <option value=\"default\" disabled>Select your current number of shipments per month<\/option>\n        <option value=\"1\">I only need to ship one package<\/option>\n        <option value=\"50\">50 shipments or less, I&#8217;m just getting started<\/option>\n        <option value=\"500\">51-500 shipments<\/option>\n        <option value=\"1000\">501-1,000 shipments<\/option>\n        <option value=\"2000\">1,001-2,000 shipments<\/option>\n        <option value=\"5000\">2,001-5,000 shipments<\/option>\n        <option value=\"7500\">5,001-7,500 shipments<\/option>\n        <option value=\"7501\">7,501+ shipments<\/option>\n        <option value=\"0\">I don&#8217;t plan to ship anything<\/option>\n    <\/select>\n<\/div><div ref=\"hdyhau\" class=\"row custom-select\" v-show=\"showField('howDidYouHearAboutUs')\">\n    <label for=\"howdidyouhearaboutus\"><span>How did you hear about us?<\/span><\/label>\n    <select v-model=\"selectHowDidYouHearAboutUs\" id=\"howdidyouhearaboutus\" name=\"answers[0]\" class=\"default\" ref=\"referral_source\">\n        <option value=\"\" disabled selected>Please select&#8230;<\/option>\n                    <option value=\"Recommended by Friend\">Recommended by Friend<\/option>\n                    <option value=\"Received Mailer\">Received Mailer<\/option>\n                    <option value=\"Radio \/ Streaming Audio \/ SiriusXM\">Radio \/ Streaming Audio \/ SiriusXM<\/option>\n                    <option value=\"Event \/ Tradeshow\">Event \/ Tradeshow<\/option>\n                    <option value=\"Influencer (Instagram\/TikTok)\">Influencer (Instagram\/TikTok)<\/option>\n                    <option value=\"Social Media Ad (Facebook, LinkedIn, etc.)\">Social Media Ad (Facebook, LinkedIn, etc.)<\/option>\n                    <option value=\"Podcast \/ Youtube\">Podcast \/ Youtube<\/option>\n                    <option value=\"Shopping Cart (Shopify, eBay, etc.)\">Shopping Cart (Shopify, eBay, etc.)<\/option>\n                    <option value=\"Search engine (Google, Bing, etc.)\">Search engine (Google, Bing, etc.)<\/option>\n                    <option value=\"Banner Ad\">Banner Ad<\/option>\n                    <option value=\"TV Commercial\">TV Commercial<\/option>\n                <option id=\"howdidyouhearaboutus_other\" value=\"Other\">Other (Please specify below)<\/option>\n    <\/select>\n    <input name=\"questions[0]\" type=\"hidden\" value=\"How did you hear about us?\">\n<\/div>\n<div id=\"howdidyouhearaboutus_other_container\" class=\"row\" style=\"display:none;\" v-show=\"selectHowDidYouHearAboutUs === 'Other' &#038;&#038; showField('howDidYouHearAboutUs')\">\n    <input v-model=\"howDidYouHearAboutUs\" name=\"howdidyouhearaboutus_textfield\" type=\"text\" value=\"\" placeholder=\"Please let us know how did you hear about us...\">\n<\/div><div class=\"row optin-consent-field\" style=\"display:none;\">\n    <label>\n        <input id=\"optin_consent\" name=\"optin_consent\" type=\"checkbox\" checked \/> I consent to receive personalised marketing communications    <\/label>\n<\/div><div class=\"row\" id=\"reg-submit\">\n    <input id=\"save-button\" class=\"btn translate\" name=\"saveForm\" type=\"submit\" value=\"Get Started\" \/>\n    \n    <div class=\"row\">\n    <div class=\"terms\">\n        By creating an account, you agree to our        <a id=\"sstos\" :href=\"content[country].privacy.tosURL || '\/terms-of-service'\" target=\"_blank\">\n            Terms        <\/a>\n        &amp;        <a id=\"sspp\" :href=\"content[country].privacy.privacyURL || '\/privacy-policy'\" target=\"_blank\">\n            Privacy Policy        <\/a>\n        and        <a id=\"sscarriers\" href=\"\/carriers-terms-of-service\/\" target=\"_blank\">\n            Carriers&#039; Terms        <\/a>.\n    <\/div>\n\n    <div id=\"recaptcha-legal\" style=\"display:none;\">\n        This site is protected by reCAPTCHA and the Google\n        <a href=\"https:\/\/policies.google.com\/privacy\">Privacy Policy<\/a> and\n        <a href=\"https:\/\/policies.google.com\/terms\">Terms of Service apply.<\/a>\n    <\/div>\n<\/div>    \n            <span class=\"disclaimer_text\">No commitment. No credit card needed. By providing a telephone number and submitting this form you are consenting to be contacted by SMS text message. Message and data rates may apply. You can reply STOP to opt-out of further messaging.<\/span>\n    <\/div>\n                            <\/div>\n                        <\/div>\n\n                        <div class=\"phone-support\">\n                            <span v-if=\"country !== 'US' &#038;&#038; country !== 'CA'\">\n                                Questions? Contact our sales team at                            <\/span>\n                            <span v-html=\"content[country].questions.phone\">(855)892-2954<\/span>\n                            <span v-if=\"country !== 'US' &#038;&#038; country !== 'CA'\">\n                                or email                            <\/span>\n                            <span v-if=\"country !== 'US' &#038;&#038; country !== 'CA'\">\n                                <a v-bind:href=\"mailToAddress\"><span v-html=\"content[country].questions.email\">content[country].questions.email<\/span><\/a>.\n                                We&#8217;re available                                <span v-html=\"content[country].questions.hours || 'Monday - Friday: 8:00 AM - 8:00 PM CST'\">Monday &#8211; Friday: 8:00 AM &#8211; 8:00 PM CST<\/span>.\n                            <\/span>\n                        <\/div>\n                        <input id=\"affiliate\" name=\"affiliate\" type=\"hidden\" \/>\n                        <input id=\"referrer\" name=\"referrer\" type=\"hidden\" \/>\n                        <input id=\"referral_code\" name=\"referral_code\" type=\"hidden\" \/>\n                        <input id=\"plan_profile_code\" name=\"plan_profile_code\" type=\"hidden\" \/>\n                        <input id=\"utcoffset\" name=\"utcoffset\" type=\"hidden\" \/>\n                        <input id=\"hubspot_cookie\" name=\"hubspot_cookie\" type=\"hidden\" \/>\n                        <input id=\"experiments\" name=\"experiments\" type=\"hidden\" \/>\n                        <input type=\"hidden\" id=\"gclid_field\" name=\"gclid_field\" value=\"\">\n                        <input TYPE=\"hidden\" name=\"ioBlackBox\" id=\"ioBlackBox\">\n                        <input id=\"tos_checkbox\" name=\"tos\" type=\"checkbox\" value=\"tos\" checked hidden \/>\n                        <input id=\"token_payload\" name=\"token_payload\" type=\"hidden\" value=\"\" \/>\n                        <input id=\"registration_payload\" name=\"registration_payload\" type=\"hidden\" value=\"\" \/>\n                        <input id=\"routing_owner_id\" type=\"hidden\" name=\"routing_owner_id\" value=\"\" \/>\n                        <input id=\"onboardingVariant\" name=\"onboardingVariant\" type=\"hidden\" value=\"0\" \/>\n                        <input id=\"lead_source\" type=\"hidden\" name=\"lead_source\" value=\"\" \/>\n                        <input id=\"journey_id\" name=\"journey_id\" type=\"hidden\" value=\"\" \/>\n                        <input id=\"device_type\" name=\"device_type\" type=\"hidden\" value=\"\" \/>\n                                            <\/fieldset>\n                <\/form>\n            <\/div>\n            <div id=\"pandoraPixels\" style=\"display: none;\"><\/div>\n        <\/section>\n    <\/div>\n\n    <script src=\"https:\/\/www.shipstation.com\/wp-content\/themes\/shipstation-blocks\/iovation\/iovation-ff.js?v=1780434788\" type=\"text\/javascript\"><\/script>\n            <script src=\"https:\/\/www.shipstation.com\/wp-content\/themes\/shipstation-blocks\/js\/register.js?v=1780434788\" type=\"text\/javascript\"><\/script>\n    \n    <!-- Initialize landingPageModule script if it is being used -->\n        <script>\n        document.addEventListener('DOMContentLoaded', (event) => {\n                if ( window.UAParser ) {\n                    var device = new UAParser().getDevice();\n                    document.getElementById('device_type').value = device.type ? device.type : 'desktop';\n                }\n        });\n    <\/script>\n    <script type=\"text\/javascript\">\n        $(document).ready(function() {\n\n            const expires = new Date();\n            expires.setHours(expires.getHours() + 5);\n            \n            \/\/ If Coupon exist as cookie, auto fill coupon with code\n            if ($.cookie('coupon')) {\n                $('#coupon').val($.cookie('coupon'));\n            } else if ($.cookie('referral_code')?.includes(\"gppc\") || $.cookie('referral_code')?.includes(\"bppc\")) {\n                \/\/ If ref parameter includes gppc or bppc, then hide coupon input parent\n                $('#coupon').parent().hide();\n\n                \/\/ Check if allowedValues were selected in the howdidyouhearaboutus field. Show Coupon field if value is selected\n                const allowedValues = ['Radio \/ Streaming Audio \/ SiriusXM', 'TV Commercial', 'Podcast \/ Youtube'];\n                $(\"#howdidyouhearaboutus\").change(() => {\n                    if (allowedValues.includes($(\"#howdidyouhearaboutus\").val())) {\n                        $('#coupon').parent().show();\n                    } else {\n                        $('#coupon').parent().hide();\n                    }\n                });\n            } else {\n                            }\n\n            $('#hubspot_cookie').val($.cookie('hubspotutk'));\n\n            \/\/Pandora Pixels Begin\n            if ($.cookie('pandoraPixel')) {\n                var pixelVals = $.cookie('pandoraPixel').split('.')\n                if (pixelVals.length == 3) {\n                    var oid = pixelVals[0];\n                    var aid = pixelVals[1];\n                    var cid = pixelVals[2];\n                    if (oid !== undefined || aid !== undefined || cid !== undefined) {\n                        $('#pandoraPixels').append(\n                            '<img decoding=\"async\" src=\"http:\/\/stats.pandora.com\/tracking\/868105\/type::ad_tracking_pixel\/ctype::shipstation\/etype::start_registration\/oid::' +\n                            oid + '\/aid::' + aid + '\/cid::' + cid + '\">')\n                    }\n                }\n            }\n\n            \n        });\n    <\/script>\n    <script src=\"https:\/\/www.shipstation.com\/wp-content\/themes\/shipstation-blocks\/js\/step1-content.js?v=1780434788\" type=\"text\/javascript\"><\/script>\n    <script>\n        \/\/ Pull in shortcode attribute\n        const splitForm = false;\n        const paramsString = window.location.search;\n        let searchParams = initSearchParams(paramsString);\n        const overwriteHideFields = [\"howdidyouhearaboutus\",\"country\"] || [];\n        \n        \/\/ Set experiment flag for conditional field requirements\n        window.requireHowDidYouHearAboutUs = false;\n        const overwriteHowDidYouHearAboutUs = \"Other\";\n        const language = \"en-us\";\n        const shipmentVolumeDefault = 'Select your current number of shipments per month';\n        const shipmentVolumeOptions = {\"1\":\"I only need to ship one package\",\"50\":\"50 shipments or less, I'm just getting started\",\"500\":\"51-500 shipments\",\"1000\":\"501-1,000 shipments\",\"1500\":\"501-1,500 shipments\",\"2000\":\"1,001-2,000 shipments\",\"3000\":\"501-3,000 shipments\",\"5000\":\"2,001-5,000 shipments\",\"6000\":\"3,001-6,000 shipments\",\"7500\":\"5,001-7,500 shipments\",\"7499\":\"3,001-7,500 shipments\",\"7501\":\"7,501+ shipments\",\"10000\":\"3,001-10,000 shipments\",\"10001\":\"10,001+ shipments\",\"20000\":\"10,001+ shipments\",\"0\":\"I don't plan to ship anything\"};\n\n        var signupForm = new Vue({\n            el: '#signup_form',\n            name: \"signup_form\",\n            data: {\n                country: 'US',\n                content: null,\n                hideFields: [],\n                firstName: '',\n                lastName: '',\n                company: '',\n                email: '',\n                phone: '',\n                password: '',\n                shipmentVolume: '',\n                howDidYouHearAboutUs: '',\n                selectHowDidYouHearAboutUs: '',\n                coupon: '',\n                splitForm: {\n                    enabled: splitForm,\n                    currentSection: 1,\n                },\n                showPassword: false,\n                moveShipmentVolume: false,\n                searchParams: '',\n                ssoOnboarding: false,\n            },\n            created() {\n                this.companyRequired = ['FR', 'GB'];\n                this.phoneNumberRequired = ['GB'];\n                this.shipmentVolumeShouldMove = ['AU', 'GB', \"FR\", \"DE\"];\n                this.euCountries = ['GB', 'FR', 'DE'];\n                this.anzCountries = ['AU', 'NZ'];\n            },\n            mounted() {\n                this.content = content;\n                this.updateFieldsFromQueryParam();\n                if ($.cookie('home_country') && !searchParams.has('country')) {\n                    if ($.cookie('home_country') == 'GB' || $.cookie('home_country') == 'IE') {\n                        this.country = 'GB';\n                    } else if ($.cookie('home_country') == 'CA' || $.cookie('home_country') == 'FR-CA') {\n                        this.country = 'CA';\n                    } else {\n                        this.country = $.cookie('home_country');\n                    }\n                }\n\n                if (!this.content[this.country]) {\n                    this.country = 'US';\n                }\n\n\n\n                \/\/ Set up HDYHAU field after DOM elements have loaded\n                this.$nextTick(() => {\n                    this.referralSourceSetup()\n                    this.updateShipmentVolume();\n                });\n\n\n                this.companyFieldCheck();\n            },\n            watch: {\n                country(newVal, oldVal) {\n                    this.companyFieldCheck();\n                    this.companyRequiredValidation();\n                    this.phoneNumberRequiredValidation();\n                    \n                    this.$nextTick(() => {\n                        this.moveShipmentVolumeField();\n                        this.updateShipmentVolume();\n                    });\n                },\n                shipmentVolume(newVal) {\n                    \/\/ Add in a watcher for the shipment volume field to remove the error class if a valid value is selected.\n                    if (newVal !== 'default') {\n                        $('#shipment_volume').removeClass('error');\n                        $('#shipment_volume').closest('.row').find('label.error').remove();\n                        $('#shipment_volume').valid();\n                    }\n                },\n            },\n            computed: {\n                mailToAddress: function() {\n                    const email = this.content[this.country].questions.email;\n                    return `mailto:${email}`;\n                }\n            },\n            methods: {\n                updateShipmentVolume() {\n                    const urlParams = new URLSearchParams(window.location.search);\n                    const volume = urlParams.get('shipmentVolume');\n\n                    \/\/ Volume mappings by region\n                    const volumeMappings = {\n                        default: ['1', '50', '500', '1000', '2000', '5000', '7500', '7501', '0'],\n                        eu: ['1', '50', '500', '3000', '10000', '10001'],\n                        anz: ['1', '50', '500', '3000', '7499', '7501', '0']\n                    };\n\n                    \/\/ Determine which volume mapping to use based on country\n                    const shipmentVolumeValues = this.euCountries.includes(this.country)\n                        ? volumeMappings.eu\n                        : this.anzCountries.includes(this.country)\n                            ? volumeMappings.anz\n                            : volumeMappings.default;\n\n                    \/\/ Build options string with default first\n                    let shipmentVolumeHtmlString = `<option value=\"default\" ${!volume ? 'selected' : ''} disabled>${shipmentVolumeDefault}<\/option>`;\n\n                    \/\/ Add other options\n                    shipmentVolumeValues.forEach(value => {\n                        shipmentVolumeHtmlString += `<option value=\"${value}\" ${volume === value ? 'selected' : ''}>${shipmentVolumeOptions[value]}<\/option>`;\n                    });\n\n                    \/\/ Get the select element directly\n                    const selectElement = document.getElementById('shipment_volume');\n\n                    if (selectElement) {\n                        \/\/ Update the options\n                        selectElement.innerHTML = shipmentVolumeHtmlString;\n                    }\n                },\n                createQueryStringFromObject(params) {\n                    let paramList = [];\n                    for (const [key, value] of Object.entries(params)) {\n                        if (value) {\n                            paramList.push(`${key}=${value}`);\n                        }\n                    }\n                    let queryString = \"\";\n                    if (paramList.length) {\n                        queryString += \"?\" + paramList.join(\"&\");\n                    }\n                    return queryString;\n                },\n                \/\/ content is rendered based on key lookup, used default if not found\n                getTranslation(KEY, DEFAULT = '') {\n                    return this.content[this.country][KEY] ? this.content[this.country][KEY] : DEFAULT;\n                },\n                \/\/ For split form variant. continues to the next section if fields are valid\n                handleContinue(e) {\n                    e.preventDefault();\n                    const isValidated = this.validateFirstSection();\n                    if (isValidated) {\n                        this.splitForm.currentSection = 2;\n                    }\n                },\n                handleBack(e) {\n                    e.preventDefault();\n                    this.splitForm.currentSection = 1;\n                },\n                \/\/ Validates each field in first section individually (using settings from register.js) and\n                \/\/ returns true if all fields are valid, false otherwise\n                validateFirstSection() {\n                    const validator = $(\"#registration-form\").validate();\n\n                    const firstName = validator.element(\"#reg-fname\");\n                    const lastName = validator.element(\"#reg-lname\");\n                    const email = validator.element(\"#email\");\n                    const country = validator.element(\"#country\");\n                    const shipmentVolume = validator.element(\"#shipment_volume\");\n                    const howDidYouHearAboutUs = validator.element(\"#howdidyouhearaboutus\");\n                    const company = validator.element(\"#reg-compname\");\n\n                    \/\/ These fields should be validated conditionally based on various form states.\n                    \/\/ If they don't need to be validated, they are set to \"true\"\n                    const conditionalFields = {\n                        shipmentVolume: this.moveShipmentVolume ? shipmentVolume : true,\n                        howDidYouHearAboutUs: this.moveShipmentVolume ? true : howDidYouHearAboutUs,\n                        company: this.companyRequired.includes(this.country) ? company : true\n                    }\n\n                    return (\n                        conditionalFields.shipmentVolume &&\n                        firstName &&\n                        lastName &&\n                        email &&\n                        country &&\n                        conditionalFields.howDidYouHearAboutUs &&\n                        conditionalFields.company\n                    )\n                },\n                restrictToNumbers() {\n                    \/\/ Allow leading + for international numbers, then only digits\n                    var hasPlus = this.phone.charAt(0) === '+';\n                    this.phone = this.phone.replace(\/[^\\d]\/g, '');\n                    if (hasPlus) this.phone = '+' + this.phone;\n                },\n                companyFieldCheck() {\n                    const companyFieldVisible = this.splitForm.enabled && !this.hideFields.includes('company');\n\n                    if (this.companyRequired.includes(this.country) && !companyFieldVisible) {\n                        this.hideFields = this.hideFields.filter(field => field !== 'company');\n                    }\n                },\n                companyRequiredValidation() {\n\n                    if (this.companyRequired.includes(this.country)) {\n                        \/\/ Make \"Company\" field required if country selected is FR or GB\n                        $(\"#reg-compname\").rules(\"add\", {\n                            required: true\n                        });\n                    } else {\n                        \/\/ Otherwise clear out required rule on element\n                        $(\"#reg-compname\").rules(\"add\", {\n                            required: false\n                        });\n                    }\n                },\n                phoneNumberRequiredValidation() {\n                    \/\/ Phone is required only for GB (based on main country)\n                    if (this.phoneNumberRequired.includes(this.country)) {\n                        $(\"#phone\").rules(\"add\", {\n                            required: true\n                        });\n                    } else {\n                        $(\"#phone\").rules(\"add\", {\n                            required: false\n                        });\n                    }\n                },\n                moveShipmentVolumeField() {\n                    \/\/ Store starting value of flag\n                    const isCurrentlySwapped = this.moveShipmentVolume;\n                    \/\/ Set new value of flag based on current state of form\n                    this.moveShipmentVolume = this.splitForm.enabled && this.shipmentVolumeShouldMove.includes(this.country);\n                    \/\/ Get all DOM nodes by ref value\n                    const {\n                        shipmentVolume,\n                        hdyhau,\n                        name,\n                        company,\n                        phone\n                    } = this.$refs;\n\n                    if (this.moveShipmentVolume && !isCurrentlySwapped) {\n                        this.moveField(shipmentVolume, name);\n                        this.moveField(hdyhau, phone);\n                    } else if (!this.moveShipmentVolume && isCurrentlySwapped) {\n                        this.moveField(shipmentVolume, phone.nextSibling);\n                        this.moveField(hdyhau, company.nextSibling);\n                    }\n                },\n                moveField(field, target) {\n                    const fieldNode = field.parentElement.removeChild(field);\n                    target.parentElement.insertBefore(fieldNode, target);\n                },\n                referralSourceSetup() {\n                    \/\/ Only run for dropdown variant (not autocomplete)\n                    if (!this.$refs.referral_source) {\n                        return;\n                    }\n                    \n                    if (this.howDidYouHearAboutUs) {\n                        \/\/ Retrieve array of possible values from HDYHAU select input\n                        const optionElements = this.$refs.referral_source.options;\n                        const options = Array.from(optionElements).map(option => option.value);\n\n                        if (options.includes(this.howDidYouHearAboutUs)) {\n                            this.selectHowDidYouHearAboutUs = this.howDidYouHearAboutUs;\n                        } else {\n                            this.selectHowDidYouHearAboutUs = 'Other';\n                        }\n                    }\n                },\n                showField(fieldName) {\n                    \/\/ Convert values to lowercase so comparison is case insensitive\n                    const formattedFieldName = fieldName.toLowerCase();\n                    let formattedHideFields = this.hideFields.map(field => field.toLowerCase());\n\n                    const formattedOverwriteHideFields = overwriteHideFields.map(field => field.toLowerCase());\n\n                    formattedHideFields = formattedHideFields.concat(formattedOverwriteHideFields);\n\n                    \/\/ If country is not US, then show country field\n                    const cookieCountry = $.cookie('home_country')\n                    if (formattedFieldName === 'country' && cookieCountry !== 'US') {\n                        return true;\n                    }\n\n                    \/\/ Return False if fieldName is in hideFields array\n                    return !formattedHideFields.includes(formattedFieldName);\n                },\n                getFieldFromQuery(fieldName) {\n                    \/\/ Convert to lowercase before comparison\n                    const formattedName = fieldName.toLowerCase();\n                    return searchParams.get(formattedName) ? decodeURIComponent(searchParams.get(formattedName)) : '';\n                },\n                updateFieldsFromQueryParam() {\n                    this.hideFields = this.getFieldFromQuery('hideFields')?.split(',') || [];\n                    this.country = this.getFieldFromQuery('country')?.toUpperCase() || 'US';\n                    this.firstName = this.getFieldFromQuery('firstName');\n                    this.lastName = this.getFieldFromQuery('lastName');\n                    this.company = this.getFieldFromQuery('company');\n                    this.email = this.getFieldFromQuery('email');\n                    this.phone = this.getFieldFromQuery('phone');\n                    this.shipmentVolume = this.getFieldFromQuery('shipmentVolume');\n                    this.howDidYouHearAboutUs = this.getFieldFromQuery('howDidYouHearAboutUs') || overwriteHowDidYouHearAboutUs;\n                    this.coupon = this.getFieldFromQuery('coupon') 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<\/script>\n<\/div><\/p>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\t\t\n\t<\/div>\n<\/div>\n<\/div><\/section>\n\n<style>\n<p>.form-long-block .container .form-columns .content ul li {<br \/>\nline-height: 1.3 !important;<br \/>\n}<\/p>\n<p>.register-form .container {<br \/>\npadding-left: 0;<br \/>\npadding-right: 0;<br \/>\n}<\/p>\n<p>@media screen and (max-width:768px) {<\/p>\n<p>.form-columns {<br \/>\nflex-flow: column-reverse !important;<br \/>\n}<br \/>\n}<\/p>\n<p>#registration-form .form-layout {<br \/>\n\tflex-direction: column !important;<br \/>\n\tmax-height: unset !important;<br \/>\n}<\/p>\n<p>#registration-form .form-layout.form-names {<br \/>\n\tflex-direction: row !important;<br \/>\n\tmax-height: 90px !important;<br \/>\n\tgap: 16px !important;<br \/>\n}<\/p>\n<p>#registration-form .row:first-child {<br \/>\n\tmargin-right: 0 !important;<br \/>\n}<br \/>\n#registration-form h3.form-title {<br \/>\nfont-size: 24px !important;<br \/>\n}<\/p>\n<p>.form-long-block .container .form-columns .form .form-content {<br \/>\npadding-top: 2rem !important;<br \/>\n}<\/p>\n<p>#registration-form input {<br \/>\nheight: 40px !important;<br \/>\n}<\/p>\n<p>.signup-form-container #signup .btn,<br \/>\n.signup-form-container #signup #save-button {<br \/>\n  height: 56px;<br \/>\n  font-weight: 700;<br \/>\n  margin-bottom: 16px;<br \/>\n  border-radius: 5px;<br \/>\n  border: none !important;<br \/>\n  width: 100%;<br \/>\n}<\/p>\n<p>#registration-form .disclaimer_text,<br \/>\n#registration-form .terms {<br \/>\nfont-size: 12px !important;<br \/>\n}<\/p>\n<p>@media screen and (max-width: 768px) {<br \/>\n    .block-form-long .form-columns {<br \/>\n        flex-flow: column !important;<br \/>\n    }<br \/>\n}<\/p>\n<\/style>\n\n\n<style>\n@media (min-width: 1280px) {\n    #registration-form .form-layout {\n        max-height: none !important;\n    }\n.phone-format-hint {\n    font-size: 14px;\n    margin-bottom: 24px;\n}\n}\n\n<\/style>\n\n\n\n<section class=\"wp-block-shipstation-faqs block not-prose\">\n    <div class=\"background--full content--md\">\n        <div class=\"accordion-block\">\n            <div class=\"container\">\n                    <div class=\"content content-align-center items-center content-width-md\">\n                                        \n                                            <h3>Returns management system FAQs<\/h3>\n                                        \n                                        \n                                        \n                                    <\/div>\n                        <div class=\"accordions\">\n                                            <div class=\"accordion\">\n                            <div class=\"question\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\">\n                                <h5>What is a returns management system in ShipStation?<\/h5>\n                                <div class=\"icon\">\n                                    <svg class=\"span-2\" width=\"16\" height=\"17\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\">\n                                        <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19.5 8.25l-7.5 7.5-7.5-7.5\" \/>\n                                    <\/svg>\n                                <\/div>\n                            <\/div>\n                            <div class=\"body-content\">\n                                <div class=\"prose\"><p>In ShipStation, a <a href=\"https:\/\/www.shipstation.com\/fulfillment\/returns\/\">returns management<\/a> system is a set of tools that lets you customize return policies, create RMAs, automate return labels, and manage exchanges. It centralizes your returns processes so you can streamline returns, protect your bottom line, and keep customers informed at every step.<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion\">\n                            <div class=\"question\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\">\n                                <h5>How does ShipStation help reduce costs on returns?<\/h5>\n                                <div class=\"icon\">\n                                    <svg class=\"span-2\" width=\"16\" height=\"17\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\">\n                                        <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19.5 8.25l-7.5 7.5-7.5-7.5\" \/>\n                                    <\/svg>\n                                <\/div>\n                            <\/div>\n                            <div class=\"body-content\">\n                                <div class=\"prose\"><p>ShipStation helps you reduce costs by controlling which services are available for return shipping, choosing who pays for labels, and encouraging exchanges instead of refunds. Automation cuts manual work for customer service and warehouse teams, while analytics on returned products reveal ways to reduce return volume over time.<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion\">\n                            <div class=\"question\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\">\n                                <h5>Can ShipStation process returns for multiple order sources?<\/h5>\n                                <div class=\"icon\">\n                                    <svg class=\"span-2\" width=\"16\" height=\"17\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\">\n                                        <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19.5 8.25l-7.5 7.5-7.5-7.5\" \/>\n                                    <\/svg>\n                                <\/div>\n                            <\/div>\n                            <div class=\"body-content\">\n                                <div class=\"prose\"><p>Yes. ShipStation connects with all your selling channels and works with ERPs, WMS, and other management systems through direct <a href=\"https:\/\/www.shipstation.com\/fulfillment\/shipping\/shipping-integrations\/\">integrations<\/a> or the <a href=\"https:\/\/www.shipstation.com\/fulfillment\/api\/\">ShipStation API<\/a>. Some steps are manual, but many are automated. Orders, shipments, and return items stay linked, letting you process refunds, exchanges, and inventory updates in sync. The result: a consistent experience across your tech stack.<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion\">\n                            <div class=\"question\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\">\n                                <h5>Does ShipStation support exchanges?<\/h5>\n                                <div class=\"icon\">\n                                    <svg class=\"span-2\" width=\"16\" height=\"17\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\">\n                                        <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19.5 8.25l-7.5 7.5-7.5-7.5\" \/>\n                                    <\/svg>\n                                <\/div>\n                            <\/div>\n                            <div class=\"body-content\">\n                                <div class=\"prose\"><p>Yes. Customers can swap items, sizes, or colors right in your branded returns portal. You control which products appear for exchange and can group SKUs together.<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                            <div class=\"accordion\">\n                            <div class=\"question\" role=\"button\" tabindex=\"0\" aria-expanded=\"false\">\n                                <h5>Can I include a return label in an original shipment?<\/h5>\n                                <div class=\"icon\">\n                                    <svg class=\"span-2\" width=\"16\" height=\"17\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 24 24\" stroke-width=\"1.5\" stroke=\"currentColor\">\n                                        <path stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M19.5 8.25l-7.5 7.5-7.5-7.5\" \/>\n                                    <\/svg>\n                                <\/div>\n                            <\/div>\n                            <div class=\"body-content\">\n                                <div class=\"prose\"><p>Yes. You can put a <a href=\"https:\/\/www.shipstation.com\/fulfillment\/returns\/\">return label<\/a> in the original package. Merchants choose whether to pay upfront or only when the label is used.<\/p>\n<\/div>\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>VIEW DEMO \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0<\/p>\n","protected":false},"author":100,"featured_media":88920,"parent":78776,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_yoast_wpseo_metadesc":"Streamline returns with ShipStation to cut costs, improve customer satisfaction, and create a smoother, more efficient returns 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