{"id":18373,"date":"2018-06-04T16:00:21","date_gmt":"2018-06-04T21:00:21","guid":{"rendered":"https:\/\/www.shipstation.com\/?post_type=stories&#038;p=18373"},"modified":"2024-09-20T14:18:15","modified_gmt":"2024-09-20T19:18:15","slug":"chagrin-valley-soap","status":"publish","type":"stories","link":"https:\/\/www.shipstation.com\/en-au\/stories\/chagrin-valley-soap\/","title":{"rendered":"Chagrin Valley Soap"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">TO SALVE A PROBLEM<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">With over 25 years of experience in science education and nursing, Ida Friedman knew she could figure out a remedy for her husband\u2019s eczema. So, Ida made a soap bar and a salve that cleared up her husband\u2019s skin rash in only a couple weeks. She decided to sell the soap at the local market and share how to make <a href=\"https:\/\/www.chagrinvalleysoapandsalve.com\/\" target=\"_blank\" rel=\"noopener\">natural body care products<\/a> with the online community. With growing online demand for her product, Ida decided to pursue Chagrin Valley Soap full-time and bring on her son Sam to handle the customer service.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cWe stick to our principles and it works.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Ida and her son were both teachers, not business people. \u201cWe had to figure out how you to sell something online,\u201d says Sam Friedman. They placed a PayPal checkout on their site and ecommerce has been the backbone of their business ever since. In 2012, they launched a newly designed <a href=\"https:\/\/www.shipstation.com\/partners\/shopify\/\" target=\"_blank\" rel=\"noopener\">website on Shopify<\/a> to reflect an expanded product line and tell the brand\u2019s personal story. By 2014, they outgrew their first warehouse and moved into a former Nestl\u00e9 building that covers 35,000 square feet.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">MAINTAINING ORGANIC GROWTH<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Every online order required them to make a trip to the post office, enter address information by hand, and <a href=\"https:\/\/www.shipstation.com\/\" target=\"_blank\" rel=\"noopener\">print shipping labels<\/a> one at a time. They got on a platform that enabled them to create labels from their warehouse, but it required a dedicated server to run their shipping system. \u201cIt was kind of a kink in our operation to be honest,\u201d Sam says.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Growing exponentially every year, their volume allowed them to get <a href=\"https:\/\/www.shipstation.com\/\" target=\"_blank\" rel=\"noopener\">discounted shipping rates<\/a> with USPS and UPS. However, both carriers required them to use its own software. It wasn\u2019t easy or efficient for the shipping team to keep switching between Stamps.com and UPS WorldShip. They needed a multi-carrier shipping software that could create shipping labels all in one platform. So, Stamps.com suggested they upgrade to ShipStation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">CLEANING UP THE SHIPPING PROCESS<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The move to a <a href=\"https:\/\/www.shipstation.com\/\" target=\"_blank\" rel=\"noopener\">cloud-based fulfillment software<\/a> allowed them to clean up their shipping process. \u201cThe day we launched ShipStation is the day we shut our server down,\u201d says Sam. With ShipStation, they developed a more efficient workflow and were able to scale with a small team. \u201cShipStation is web-based which saves us so much time and money.\u201d<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cWe know that ShipStation is always getting us the best option and that we wouldn&#8217;t be able to do that otherwise.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Sam says they ship with the best services for the best price. \u201cWhen you&#8217;re shipping with multiple carriers, ShipStation makes it so easy.\u201d USPS and UPS costs are listed in the shipping rate calculator for a quick price comparison. Before, it could take five to ten minutes of guesswork to find the best shipping cost. \u201cThere&#8217;s no question that it&#8217;s saving us some money,\u201d says Sam. \u201cWe are always choosing the cheapest carrier option immediately.\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">PROVIDING SPOTLESS CUSTOMER CARE<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The success of Chagrin Valley Soap &amp; Salve Co stems from Ida\u2019s passion to teach and help people. Sam says their website\u2019s content is the reason why they\u2019ve seen consistent organic growth. \u201cIt can be almost considered a Wiki of natural ingredients and healthy body care.\u201d On top of a wealth of knowledge, they also offer incredible customer service.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201cShipStation makes shipping a no-brainer.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Sam runs the customer service for the company. He says the ability to access ShipStation from anywhere allows them to respond to customers at any time. Inputting wholesale orders over the phone is easy since their customer records are stored in the system. \u201cWe do customer service at home in the evening and on weekends,\u201d says Sam. Whether they need to update an address or track a package, Sam offers the best customer service with ShipStation.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ida Friedman founded Chagrin Valley Soap to solve body care problems. To keep up with demand for their organic handmade body care products, they use Shopify and ShipStation.<\/p>\n","protected":false},"author":100,"featured_media":18376,"menu_order":36,"template":"","meta":{"_acf_changed":false},"story-cats":[238],"class_list":["post-18373","stories","type-stories","status-publish","has-post-thumbnail","hentry","story-cats-shopify"],"acf":{"shipstation_product_type":["shipstation"],"shipstation_features":[],"shipstation_company_size":false,"shipstation_industry":false,"shipstation_funnel_stage":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Chagrin Valley Soap Success Story - ShipStation<\/title>\n<meta name=\"description\" content=\"Chagrin Valley Soap sells organic body care products. 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