{"id":80036,"date":"2026-04-07T10:00:00","date_gmt":"2026-04-07T15:00:00","guid":{"rendered":"https:\/\/www.shipstation.com\/?p=80036"},"modified":"2026-04-06T14:28:08","modified_gmt":"2026-04-06T19:28:08","slug":"how-to-build-a-smarter-international-shipping-strategy","status":"publish","type":"post","link":"https:\/\/www.shipstation.com\/en-gb\/blog\/how-to-build-a-smarter-international-shipping-strategy\/","title":{"rendered":"How to Build a Smarter International Shipping Strategy"},"content":{"rendered":"\n<p>Most merchants assume they have a solid handle on their growth. But if you&#8217;re only looking at domestic performance, you&#8217;re missing a significant piece of the picture. International consumers represent a real\u2014and often untapped\u2014opportunity. They tend to spend more and return less than their domestic counterparts. The question is: do you have the right strategy in place to reach them?<\/p>\n\n\n\n<p>In a recent webinar, ShipStation&#8217;s Rob Zaleski sat down with James Marley, VP of Cross-Border at <a href=\"https:\/\/www.swap-commerce.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Swap Commerce<\/a>, to unpack what a modern <a href=\"https:\/\/www.shipstation.com\/fulfillment\/shipping\/international\/\">international shipping<\/a> strategy actually looks like. Below are the key takeaways every merchant should have on their radar.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to Adopt an International Shipping Strategy Full\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/e7LR80nKZyg?list=PLA0WMZYVk0ybATFXhzBtialbZf_-LO2I3\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-start-by-measuring-your-real-international-opportunity\">Start by measuring your real international opportunity<\/h2>\n\n\n\n<p>Before you can build a better international shipping strategy, you need to understand where you currently stand\u2014and that means going beyond a single conversion rate metric.<\/p>\n\n\n\n<p>Marley recommended mapping domestic performance across the full funnel: bounce rate, add-to-basket rate, basket-to-order rate, order-to-checkout rate, and lifetime value. Then do the same for each international market. The gap between the two tells you exactly where the friction is.<\/p>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p>&#8220;If I had the same traffic coming onto my site internationally, and it was transacting through the website as well as my domestic business, then this is exactly how much additional revenue I could be generating.&#8221;<\/p><cite>James Marley, VP of Cross-Border, Swap Commerce<\/cite><\/blockquote><\/figure>\n\n\n\n<p>In one example, Marley found that a brand&#8217;s China traffic was bouncing because its website required users to complete a CAPTCHA\u2014select fire hydrants, school buses, etc.\u2014to get past the entry screen. A top-of-funnel fix, not a checkout optimization. In another case, a UK brand was unknowingly confusing US shoppers by displaying UK shoe sizes without conversion. Small changes, big impact.<\/p>\n\n\n\n<p>The lesson: problems at the top of the funnel carry more weight than anything you tweak at the bottom.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-understand-what-the-end-of-de-minimis-actually-means-for-you\">Understand what the end of de minimis actually means for you<\/h2>\n\n\n\n<p>If you&#8217;ve been <a href=\"https:\/\/www.shipstation.com\/blog\/international-shipping-companies\/\" target=\"_blank\" rel=\"noreferrer noopener\">selling internationally<\/a> without thinking much about duties and taxes, the rules have changed. The US has <a href=\"https:\/\/www.shipstation.com\/blog\/de-minimis-exemption-ends-for-all-countries\/\" target=\"_blank\" rel=\"noreferrer noopener\">eliminated its de minimis threshold<\/a>, which previously allowed low-value shipments to enter without duties. Now, all inbound shipments require duties and taxes\u2014regardless of value.<\/p>\n\n\n\n<p>In practical terms, that shift means what once required a single line of customs data now requires more than 30. Merchants are now responsible for providing product composition, country of origin, gender classification, and a <a href=\"https:\/\/www.fedex.com\/en-us\/shipping\/international\/us-tariffs-impact.html\" target=\"_blank\" rel=\"noreferrer noopener\">Manufacturer Identification (MID) code<\/a>\u2014all to generate an accurate HTS code for each shipment.<\/p>\n\n\n\n<p>&#8220;You can&#8217;t just ship it and hope that it will get there,&#8221; Marley said. &#8220;That&#8217;s what 95% of ecommerce merchants have done in the past.&#8221;<\/p>\n\n\n\n<p>This isn&#8217;t just a US issue. The EU has introduced <a href=\"https:\/\/www.dhl.com\/global-en\/microsites\/ec\/ecommerce-insights\/insights\/send-parcels\/ioss-guide.html\" target=\"_blank\" rel=\"noreferrer noopener\">Import One Stop Shop<\/a>. <a href=\"https:\/\/stripe.com\/ae\/resources\/more\/norway-vat-rate-explained\">Norway added VAT<\/a> on ecommerce. New compliance requirements are compounding globally. An effective international shipping strategy today means knowing exactly what data your shipments need\u2014before they leave the warehouse.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-stop-optimizing-for-the-cheapest-rate\">Stop optimizing for the cheapest rate<\/h2>\n\n\n\n<p>Rate cards are complicated by design. Fuel surcharges, residential surcharges, volumetric weight versus actual weight\u2014the list of variables is long enough that chasing the lowest per-pound rate often produces the highest total cost.<\/p>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p>&#8220;There&#8217;s no such thing as a customs delay\u2014there&#8217;s only ever bad paperwork.&#8221;<\/p><cite>James Marley, VP of Cross-Border, Swap Commerce<\/cite><\/blockquote><\/figure>\n\n\n\n<p>The smarter move is matching your carrier to your product profile. High average order value? An express carrier with a closed network, carrier-owned aircraft, and 92%+ on-time delivery is worth the premium\u2014and protects your brand when something goes wrong. Selling lower-margin, lightweight goods? A postal network may be more appropriate, but go in knowing that on-time delivery rates may be closer to 70\u201380%, and loss rates will be higher.<\/p>\n\n\n\n<p>Getting this right is part of any serious international shipping strategy. Cutting corners on carrier selection doesn&#8217;t save money\u2014it transfers the cost to returns, refunds, and customer support.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-remove-uncertainty-with-guaranteed-prepaid-duties-and-taxes\">Remove uncertainty with guaranteed prepaid duties and taxes<\/h2>\n\n\n\n<p>Even merchants who get the carrier selection right can get tripped up by unpredictable duties and tax invoices. Marley walked through two common scenarios:<\/p>\n\n\n\n<p><a href=\"https:\/\/www.shipstation.com\/blog\/ddu-vs-ddp-explained-your-2025-shipping-strategy-guide\/\" target=\"_blank\" rel=\"noreferrer noopener\">Shipping DDU (Delivered Duty Unnpaid)<\/a> means the consumer pays duties at the door\u2014which today looks indistinguishable from a scam text message. Most consumers won&#8217;t pay it. The shipment gets returned. The merchant absorbs the cost of duties, taxes, and reimportation.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.shipstation.com\/blog\/ddu-vs-ddp-explained-your-2025-shipping-strategy-guide\/\" target=\"_blank\" rel=\"noreferrer noopener\">Shipping DDP (Delivered Duty Paid)<\/a> solves the consumer experience problem but creates a new one for the merchant: you&#8217;ve committed to covering the duties, but you don&#8217;t know exactly what they&#8217;ll be until the invoice arrives weeks later.<\/p>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p>&#8220;International orders are generally the most profitable because international consumers spend more and return less. So if you get your offer architecture right, you can better transact with those international consumers.&#8221;<\/p><cite>James Marley, VP of Cross-Border, Swap Commerce<\/cite><\/blockquote><\/figure>\n\n\n\n<p><a href=\"https:\/\/www.shipstation.com\/blog\/what-are-customs-duties-taxes-and-tariffs\/\" target=\"_blank\" rel=\"noreferrer noopener\">ShipStation&#8217;s Guaranteed Prepaid Duties and Taxes feature<\/a> addresses both problems. At checkout, the consumer sees the full landed cost\u2014including duties and taxes\u2014so there are no surprises at delivery. On the merchant side, ShipStation collects the correct amount, ensures the right HTS codes are applied to the landed cost calculation, and passes along an invoice that matches what was collected. The uncertainty is gone from both ends of the transaction.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-build-for-resilience-not-just-reach\">Build for resilience, not just reach<\/h2>\n\n\n\n<p>A well-designed <a href=\"https:\/\/www.shipstation.com\/blog\/how-to-compare-international-shipping-quotes-and-calculate-global-carrier-delivery-costs\/\" target=\"_blank\" rel=\"noreferrer noopener\">international shipping strategy<\/a> isn&#8217;t just about opening new markets\u2014it&#8217;s about reducing your dependence on any single one. Merchants with active international operations are better positioned to weather domestic slowdowns, because their revenue isn&#8217;t concentrated in one geography.<\/p>\n\n\n\n<p>Marley&#8217;s closing advice was characteristically direct: clean up your product data, pick the right carrier for what you&#8217;re selling, do in-market research to understand who you&#8217;re actually competing with internationally, and use tools like guaranteed prepaid duties and taxes to remove the guesswork.<\/p>\n\n\n\n<p>&#8220;<a href=\"https:\/\/www.shipstation.com\/fulfillment\/shipping\/ecommerce-international-shipping\/\">Global ecommerce<\/a> is not about chasing lower <a href=\"https:\/\/www.shipstation.com\/fulfillment\/shipping\/rate-shopper\/\">shipping rates<\/a> all the time,&#8221; he said. &#8220;It&#8217;s about building a resilient, compliant, predictable cross-border operation that serves you and your consumers.&#8221;<\/p>\n\n\n\n<p>ShipStation gives merchants the tools to do exactly that. <a href=\"https:\/\/www.shipstation.com\/start-a-free-trial\/\" target=\"_blank\" rel=\"noreferrer noopener\">Start a free trial<\/a> to see how.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><em>This post is based on a <\/em><a href=\"https:\/\/www.youtube.com\/playlist?list=PLA0WMZYVk0ybATFXhzBtialbZf_-LO2I3\" target=\"_blank\" rel=\"noreferrer noopener\"><em>ShipStation webinar series<\/em><\/a><em> featuring James Marley, VP of Cross-Border at Swap Commerce.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cross-border expert James Marley of Swap Commerce shares the framework, mindset shifts, and tools merchants need to go global with confidence.<\/p>\n","protected":false},"author":180,"featured_media":80037,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_metadesc":"Build a resilient international shipping strategy: measure your 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