{"id":88166,"date":"2026-05-13T11:21:47","date_gmt":"2026-05-13T16:21:47","guid":{"rendered":"https:\/\/www.shipstation.com\/?post_type=stories&#038;p=88166"},"modified":"2026-05-13T12:06:21","modified_gmt":"2026-05-13T17:06:21","slug":"petscript-pro-lab-pharmacy","status":"publish","type":"stories","link":"https:\/\/www.shipstation.com\/en-gb\/stories\/petscript-pro-lab-pharmacy\/","title":{"rendered":"PetScript Pharmacy Upgraded Its ShipStation Plan\u2014and Got a Lot More Than Labels"},"content":{"rendered":"\n<p>Somewhere in the country right now, a cat has been diagnosed with Feline Infectious Peritonitis (FIP). A few years ago, that was a death sentence. Today, there&#8217;s a treatment\u2014a medication that can stop the disease in its tracks. But it has to be compounded, it has to be shipped overnight, and it has to arrive on time.<\/p>\n\n\n\n<p>That&#8217;s the kind of package <a href=\"https:\/\/www.petscriptpharmacy.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">PetScript Prolab Pharmacy<\/a> ships every day.<\/p>\n\n\n\n<p>Since 2000, PetScript has been formulating custom medications for vet clinics and pet parents across 47 states and Puerto Rico\u2014preparations that don&#8217;t exist through large pharmaceutical companies. The pharmacy averages 130 packages a day with a team of two, and some of those packages carry more urgency than most shipments will ever see. Others go out with cold packs because the medication inside needs refrigeration. For PetScript, a late package is never just an inconvenience.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"678\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/05\/oral-paste-1024x678.webp\" alt=\"petscript shipping management shipstation\" class=\"wp-image-88171\" style=\"aspect-ratio:16\/9;object-fit:cover\" srcset=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/05\/oral-paste-1024x678.webp 1024w, https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/05\/oral-paste-768x508.webp 768w, https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/05\/oral-paste-1536x1017.webp 1536w, https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/05\/oral-paste.webp 1547w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-when-the-right-shipstation-plan-makes-all-the-difference\">When the right ShipStation plan makes all the difference<\/h2>\n\n\n\n<p>PetScript had been using ShipStation since 2019, but mostly for the basics. Not all of their order data was flowing into ShipStation, so the team bridged the gaps manually. Returns were documented in a separate invoicing system rather than tracked through ShipStation. When remote staff or outside salespeople needed a shipping update, the question always landed on one person. The platform had more to offer\u2014the team just hadn&#8217;t had a reason to explore it yet.<\/p>\n\n\n\n<p>When ShipStation <a href=\"https:\/\/www.shipstation.com\/resource-hub\/premium-plan\/\" target=\"_blank\" rel=\"noreferrer noopener\">restructured its plan lineup<\/a>, PetScript&#8217;s customer development representative took time to understand how the team actually worked before making a recommendation. PetScript moved to the Standard plan\u2014adding automation, support for up to 10 users, built-in returns and exchanges, and basic API access without additional carrier fees.<\/p>\n\n\n\n<p>For a pharmacy where the wrong carrier choice can mean a refrigerated medication arrives warm or a life-saving drug misses its window, the ability to compare rates and services in one place isn&#8217;t a convenience\u2014it&#8217;s essential. <a href=\"https:\/\/www.shipstation.com\/fulfillment\/shipping\/rate-shopper\/\" target=\"_blank\" rel=\"noreferrer noopener\">ShipStation&#8217;s Rate Shopper<\/a>, powered by intelligence, automatically surfaces the cheapest, fastest, or best-value option across carriers so the team can make the right call on every shipment.\u00a0<\/p>\n\n\n\n<p>For Jennifer Northcutt, a member of PetScript&#8217;s two-person shipping team, that confidence is everything.&nbsp;<\/p>\n\n\n\n<p>&#8220;I can choose the best carrier and the best price to ship overnight,&#8221; she said, &#8220;and I can access the tracking info the next day to make sure the package is delivered on time.&#8221;<\/p>\n\n\n\n<p>Depending on the method\u2014ground, overnight, or international\u2014that rate comparison saves PetScript anywhere from $2 to $30 per package.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"678\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/05\/oral-powder-packet.webp\" alt=\"petscript pro lab \" class=\"wp-image-88175\" style=\"aspect-ratio:16\/9;object-fit:cover\" srcset=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/05\/oral-powder-packet.webp 1024w, https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/05\/oral-powder-packet-768x509.webp 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-a-smarter-approach-to-returns\">A smarter approach to returns<\/h2>\n\n\n\n<p>Before the upgrade, returns documentation lived in a separate invoicing system. If a shipment went out with an error\u2014a wrong address, a medication that arrived after an animal had passed\u2014the team would issue a call tag through ShipStation, but the reason and resolution lived elsewhere. There was no single place to see the full picture.<\/p>\n\n\n\n<p>The upgraded ShipStation plan changed that. <a href=\"https:\/\/www.shipstation.com\/fulfillment\/returns\/\" target=\"_blank\" rel=\"noreferrer noopener\">ShipStation&#8217;s returns tools<\/a> centralize every return and call tag in one dashboard, with tracking linked to the original order, return reason, and resolution status. For PetScript, that means the team can now see patterns over time\u2014including customers who request returns more frequently than usual\u2014and respond before small issues become bigger ones.<\/p>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p>&#8220;It&#8217;s helpful to be able to look in one place to see what returns and call tags we have issued. We can see if we have certain customers who request returns more than normal and try to find out what the issue may be.&#8221;<\/p><cite>Jennifer Northcutt, PetScript<\/cite><\/blockquote><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"678\" src=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/05\/EarPak.webp\" alt=\"pet medicine petscript pro lab\" class=\"wp-image-88179\" style=\"aspect-ratio:16\/9;object-fit:cover\" srcset=\"https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/05\/EarPak.webp 1024w, https:\/\/www.shipstation.com\/wp-content\/uploads\/2026\/05\/EarPak-768x509.webp 768w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-one-platform-built-for-what-s-next\">One platform, built for what&#8217;s next<\/h2>\n\n\n\n<p>The upgrade didn&#8217;t change what PetScript does\u2014it changed how much effort it takes to do it well. Two hours of daily manual work reclaimed. Rate savings of up to $30 per package. Returns visibility that didn&#8217;t exist before. And a ShipStation plan that grows with the team rather than around it.<\/p>\n\n\n\n<p>&#8220;It\u2019s worth it, due to the time-saving manner of using &#8216;one-stop shopping&#8217; to be able to select the fastest and most economical shipping carrier and to be able to print labels from one software,&#8221; Northcutt said. &#8220;The change is a great one. It is a fantastic &#8216;one-stop&#8217; software for businesses of all sizes.&#8221;<\/p>\n\n\n\n<p>For a pharmacy where every package carries real stakes\u2014a pet&#8217;s health, a clinic&#8217;s trust, a medication that simply has to arrive\u2014that kind of confidence in the platform is worth a lot.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>When your shipments can&#8217;t afford to be late, you need shipping management you can count on. <a href=\"https:\/\/www.shipstation.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Find your plan.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;I can choose the best carrier and the best price to ship overnight, and I can access the tracking info the next day.&#8221;<\/p>\n","protected":false},"author":180,"featured_media":88167,"menu_order":0,"template":"","meta":{"_acf_changed":true},"story-cats":[],"class_list":["post-88166","stories","type-stories","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>PetScript Upgraded ShipStation\u2014and Got More Than Labels<\/title>\n<meta name=\"description\" content=\"See how PetScript Pharmacy streamlined shipping management, cut daily manual work, and saves up to $30 per package with ShipStation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.shipstation.com\/stories\/petscript-pro-lab-pharmacy\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" 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