---
title: "What if customers need to return items shipped in custom padded envelopes?"
url: "https://www.shipstation.com/faq/what-if-customers-need-to-return-items-shipped-in-custom-padded-envelopes/"
type: "faq"
modified: "2026-06-10T09:39:31-05:00"
---
You can route returns through ShipStation’s returns management portal. Customers start the return on their own, and your team gets cleaner visibility. It reduces back-and-forth and protects your time during busy weeks.