--- title: "eDesk" url: "https://www.shipstation.com/integration/edesk/" type: "ss_integration" modified: "2026-11-10T09:18:44-06:00" --- Why eDesk users choose ShipStation ---------------------------------- ### Built for ecommerce support eDesk is made for online selling, not general helpdesk work. When ShipStation adds shipment status and delivery context, your team spends less time searching across tools and more time solving the issue in front of them. ### Cut response times Fast answers start with fewer clicks. With shipping facts visible beside each conversation, your team can answer common delivery questions sooner and move from lookup work to action without bouncing between tabs. ### Help your support team Growing brands need clear handoffs and shared context. eDesk gives your support team one place for messages, while ShipStation adds shipping details that help keep replies consistent across shifts, queues, and busy sales periods. ### Use suggested response tools eDesk brings AI-powered help to repetitive support work. When ShipStation supplies shipping context, a suggested response starts from better facts, so your team can review, refine, and send replies with more confidence. Move beyond basic shipping tools with ShipStation ------------------------------------------------- [ Speak to Sales ](#) ### Tracking Keep customers informed with order updates at every step, reducing support calls. [ Learn more ](https://www.shipstation.com/fulfillment/shipping/tracking/) ### Returns and Exchanges Turn returns into opportunities with a smooth, branded return process that fosters trust. [ Learn more ](https://www.shipstation.com/fulfillment/returns/) ### Rate Comparison Find the cheapest, fastest, or best-value shipping option across parcel and freight. [ Learn more ](https://www.shipstation.com/fulfillment/shipping/rate-shopper/) ### Buy and Print Labels Get exclusive discounts from UPS, USPS, FedEx, and more. Cut costs everywhere you ship. [ Learn more ](https://www.shipstation.com/fulfillment/shipping/print-labels/) ### Fulfillment Automation Batch, route, and print labels automatically for fast, seamless order fulfillment. [ Learn more ](https://www.shipstation.com/fulfillment/automation/) ### Order Management Combine orders across channels and prioritize based on filters, tags, stores, and more. [ Learn more ](https://www.shipstation.com/fulfillment/order-management/) How to Setting up ShipStation and eDesk -------------------------------- **STEP 1** In ShipStation, go to Account Settings. Select Account from the side navigation, then choose API Settings. Only the Account Owner can generate API keys, so make sure the right person starts the setup. **STEP 2** Choose your API Version from the dropdown and click Generate API Key. ShipStation sends a verification link to your user email address. You must verify that email before generating the keys. **STEP 3** After verification, set the key expiration to 3, 6, or 12 months, then click Generate. Copy the API key and secret right away and store them securely, because the plain-text view appears only once. **STEP 4** Log in to eDesk and go to Avatar > Settings > Integrations > ShipStation. Paste the ShipStation API key and secret into the matching fields, then click Save Changes. TESTIMONIAL Find the best rate for every shipment ------------------------------------- Compare rates, delivery speeds, and services side-by-side for every order that comes in from Shopify, and let ShipStation pick the best option—with up to 90% discounted rates across 200+ carriers. [Explore Rate Shopping](#) ### Rate shopper Automatically select the best rate and service for every Shopify order, with no manual comparison. ### Bring your own rates Compare your negotiated carrier rates alongside ShipStation rates to get the best price. ### LTL + freight Quote and book LTL freight alongside parcel for bulk and wholesale Shopify orders. ShipStation AI Next-gen shipping intelligence ------------------------------ Built for forward-thinking brands that run fast and play to win. ShipStation AI handles the heavy lifting so you can stay light-years ahead of the competition. SmartFill Automated Order Creation Universal AI Connect (MCP) Batch Label Processing SmartFill Automated Order Creation Universal AI Connect (MCP) Batch Label Processing SmartFill Automated Order Creation Universal AI Connect (MCP) Batch Label Processing SmartFill Automated Order Creation Universal AI Connect (MCP) Batch Label Processing SmartFill Automated Order Creation Universal AI Connect (MCP) Batch Label Processing SmartFill Automated Order Creation Universal AI Connect (MCP) Batch Label Processing Auto-PRO Retrieval Dynamic Spot-Pricing Engine Packing Recommendations 24/7 Always-On Auto-PRO Retrieval Dynamic Spot-Pricing Engine Packing Recommendations 24/7 Always-On Auto-PRO Retrieval Dynamic Spot-Pricing Engine Packing Recommendations 24/7 Always-On Auto-PRO Retrieval Dynamic Spot-Pricing Engine Packing Recommendations 24/7 Always-On Auto-PRO Retrieval Dynamic Spot-Pricing Engine Packing Recommendations 24/7 Always-On Auto-PRO Retrieval Dynamic Spot-Pricing Engine Packing Recommendations 24/7 Always-On - SmartFill - Automated Order Creation - Universal AI Connect (MCP) - Batch Label Processing - Auto-PRO Retrieval - Dynamic Spot-Pricing Engine - Packing Recommendations - 24/7 Always-On Award-winning technology and service ------------------------------------ Sign up for a free trial. No credit card required. -------------------------------------------------- Create your ShipStation account Country *\** Select your shipping origin country United StatesCanadaAustraliaNew ZealandUnited KingdomFranceGermany First Name *\** Last Name *\** Company Email *\** Password *\** Phone† Offer Code Select your current number of parcel shipments per month *\** Select an option I only need to ship one package50 shipments or less, I'm just getting started51-500 shipments501-1,000 shipments1,001-2,000 shipments2,001-5,000 shipments5,001-7,500 shipments7,501+ shipmentsI don't plan to ship anything How did you hear about us? Get Started By clicking 'Get Started', you agree to our [Terms](/terms-of-service) & [Privacy Policy](/privacy-policy) and [Carriers' Terms](/carriers-terms-of-service/) . † By providing your phone number, you agree that ShipStation may contact you by call or text, including using AI or automated technology, for onboarding and support. Phone number is optional. FAQ eDesk and ShipStation FAQ for customer service, order data, and support teams ----------------------------------------------------------------------------- Frequently asked questions about setup, labels, rates, and returns ##### Is xSellco the same as eDesk? Yes. xSellco is the older brand name that many sellers still search for, while eDesk is the current product name. If you are looking for xSellco eDesk and ShipStation, you are in the right place for the same ecommerce support workflow. ##### What does eDesk by xSellco help customer support teams do with ShipStation? eDesk gives customer support teams one shared place to manage messages, while ShipStation adds shipment context to that work. Your team can handle support tickets with shipping facts close by instead of hunting across carrier pages and admin tools. That makes delivery questions easier to answer and keeps post-purchase service more organized as volume grows. ##### Can eDesk help manage customer interactions from social channels? Yes. eDesk is built to consolidate customer interactions from sales channels, social channels, and email into a central shared workspace. When ShipStation is connected, those conversations can stay closer to the shipment details your team needs to answer post-purchase questions clearly. ##### How does eDesk use order data in customer support workflows? Order data gives support agents the context they need before they reply. With ShipStation connected, eDesk users can work with shipping-related information inside the support flow instead of treating fulfillment and service as separate jobs. That means less tab switching, cleaner handoffs between teammates, and better response times when buyers ask where an order is or what happened to a shipment. ##### What order details from ShipStation show in eDesk? ShipStation sends shipment status information that helps your team answer delivery questions with more confidence. eDesk users can view: - When the order was shipped - The carrier and service type - The destination address - Shipment status and tracking information Not every carrier or service sends the same level of tracking detail to ShipStation, so the information shown in eDesk can vary. ##### Can eDesk help support teams handle complex issues faster? Yes. Complex issues still need human judgment, but better context removes wasted steps. When your team can see the shipping picture sooner, they spend less time gathering facts and more time solving the real problem. That matters when a ticket involves missed expectations, follow-up questions, or a handoff between teammates. ##### Why do teams handling thousands of online orders pair eDesk with ShipStation? When order volume is high, they need support and shipping to work together, not in separate silos. eDesk is built for ecommerce customer service, and ShipStation adds the fulfillment data that support teams need after checkout. For growing brands, that combination helps keep messages organized, answers consistent, and shipping operations strong as order volume climbs. Explore other categories ------------------------ - [3PL & Fulfillment](https://www.shipstation.com/integrations/3pl-fulfillment/) - [Ecommerce & Online Stores](https://www.shipstation.com/integrations/ecommerce-online-stores/) - [Ecommerce & Online Stores](https://www.shipstation.com/integrations/ecommerce-online-stores/) - [ERP & Accounting](https://www.shipstation.com/integrations/erp-accounting/) - [Inventory, Warehouse & Order Management](https://www.shipstation.com/integrations/inventory-warehouse-order-management/) - [LTL & Freight Carriers](https://www.shipstation.com/integrations/ltl-freight-carriers/) - [Marketplaces](https://www.shipstation.com/integrations/marketplaces/) - [Parcel Carriers](https://www.shipstation.com/integrations/parcel-carriers/) - [Parcel Carriers](https://www.shipstation.com/integrations/parcel-carriers/) - [Payments & Tax](https://www.shipstation.com/integrations/payments-tax/) - [Returns & Shipment Protection](https://www.shipstation.com/integrations/returns-shipment-protection/) - [Returns & Shipment Protection](https://www.shipstation.com/integrations/returns-shipment-protection/) - [Agencies & Solution Providers](https://www.shipstation.com/integrations/agencies-solution-providers/)