--- title: "Gorgias" url: "https://www.shipstation.com/integration/gorgias/" type: "ss_integration" modified: "2026-11-10T09:18:52-06:00" --- Why Gorgias users choose ShipStation ------------------------------------ ### Give agents shipping context When a customer asks where an order stands, your team sees key shipment details inside Gorgias instead of hunting across tools. That leads to faster replies, smoother handoffs, and less time spent checking status in separate systems. ### Cut manual status checks Support teams lose time when every WISMO ticket triggers another tab, search, or internal message. ShipStation supplies the shipping data Gorgias needs, so agents spend less effort gathering facts and more effort resolving the conversation. ### Grow without tool sprawl ShipStation connects with 200+ store and marketplace integrations and 200+ global carrier integrations. As your business adds channels, warehouses, or shipping volume, your support workflow stays tied to the same fulfillment engine behind the scenes. ### Run on proven scale ShipStation has supported over 1 million businesses over the past five years. It processes 75 million orders annually and ships 1 billion packages annually. Your support workflow sits on top of shipping infrastructure built for busy days, high volume, and growth. Move beyond basic shipping tools with ShipStation ------------------------------------------------- [ Speak to Sales ](#) ### Tracking Keep customers informed with order updates at every step, reducing support calls. [ Learn more ](https://www.shipstation.com/fulfillment/shipping/tracking/) ### Returns and Exchanges Turn returns into opportunities with a smooth, branded return process that fosters trust. [ Learn more ](https://www.shipstation.com/fulfillment/returns/) ### Rate Comparison Find the cheapest, fastest, or best-value shipping option across parcel and freight. [ Learn more ](https://www.shipstation.com/fulfillment/shipping/rate-shopper/) ### Buy and Print Labels Get exclusive discounts from UPS, USPS, FedEx, and more. Cut costs everywhere you ship. [ Learn more ](https://www.shipstation.com/fulfillment/shipping/print-labels/) ### Fulfillment Automation Batch, route, and print labels automatically for fast, seamless order fulfillment. [ Learn more ](https://www.shipstation.com/fulfillment/automation/) ### Order Management Combine orders across channels and prioritize based on filters, tags, stores, and more. [ Learn more ](https://www.shipstation.com/fulfillment/order-management/) How to Setting up ShipStation and Gorgias ---------------------------------- **STEP 1** Open Account Settings in ShipStation, then select Account from the side navigation and choose API Settings to begin the Gorgias connection. **STEP 2** Choose your API Version from the dropdown and click Generate API Key. ShipStation sends a verification link to your user email address. **STEP 3** Open the verification link from your email, return to API Settings, and generate the keys again. Only the Account Owner can generate API keys. **STEP 4** Set the key expiration to 3, 6, or 12 months, click Generate, then copy and securely save the credentials right away because plain-text values only appear when created. TESTIMONIAL Find the best rate for every shipment ------------------------------------- Compare rates, delivery speeds, and services side-by-side for every order that comes in from Shopify, and let ShipStation pick the best option—with up to 90% discounted rates across 200+ carriers. [Explore Rate Shopping](#) ### Rate shopper Automatically select the best rate and service for every Shopify order, with no manual comparison. ### Bring your own rates Compare your negotiated carrier rates alongside ShipStation rates to get the best price. ### LTL + freight Quote and book LTL freight alongside parcel for bulk and wholesale Shopify orders. ShipStation AI Next-gen shipping intelligence ------------------------------ Built for forward-thinking brands that run fast and play to win. ShipStation AI handles the heavy lifting so you can stay light-years ahead of the competition. 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No credit card required. -------------------------------------------------- Create your ShipStation account Country *\** Select your shipping origin country United StatesCanadaAustraliaNew ZealandUnited KingdomFranceGermany First Name *\** Last Name *\** Company Email *\** Password *\** Phone† Offer Code Select your current number of parcel shipments per month *\** Select an option I only need to ship one package50 shipments or less, I'm just getting started51-500 shipments501-1,000 shipments1,001-2,000 shipments2,001-5,000 shipments5,001-7,500 shipments7,501+ shipmentsI don't plan to ship anything How did you hear about us? Get Started By clicking 'Get Started', you agree to our [Terms](/terms-of-service) & [Privacy Policy](/privacy-policy) and [Carriers' Terms](/carriers-terms-of-service/) . † By providing your phone number, you agree that ShipStation may contact you by call or text, including using AI or automated technology, for onboarding and support. Phone number is optional. FAQ Gorgias ShipStation integration FAQ for support, tracking, and setup -------------------------------------------------------------------- Frequently asked questions about setup, labels, rates, and returns ##### What does the Gorgias ShipStation integration show inside Gorgias? The Gorgias ShipStation integration is built to give your support team core shipping context without leaving the help desk. Today, it pulls three key details from ShipStation into Gorgias: - Order number - Tracking status - Shipping method That may sound simple, but it changes the daily support workflow. Your agents can anchor the conversation in what shipped and how it is moving, instead of opening several tools just to confirm the basics. For fast-moving ecommerce teams, that cuts friction on routine shipping questions and keeps support focused on the reply, not the hunt for information. ##### How does the Gorgias ShipStation integration help with WISMO tickets? WISMO tickets pile up when agents have to stop, search, and verify shipping details before they can answer a simple status question. The Gorgias ShipStation integration fixes that by bringing shipment context into the same place where your team already handles conversations. When agents can see order number, tracking status, and shipping method in Gorgias, they answer with more confidence and less back-and-forth. That matters because repetitive order-status questions steal time from higher-value work. Instead of bouncing between your help desk, store, and carrier pages, your team stays in one workflow longer. Gorgias handles the conversation layer, and ShipStation gives that layer the shipping context it needs. The result is a cleaner support motion and a better post-purchase experience for customers who just want a clear answer fast. ##### Does ShipStation work with Gorgias for Shopify merchants? Yes. ShipStation has an API integration with Gorgias, and that setup works well for Shopify brands that want stronger shipping operations without breaking the support process they already use. Gorgias is widely used by ecommerce support teams, especially in Shopify-heavy environments, while ShipStation connects with 200+ store and marketplace integrations and 200+ global carrier integrations. That gives Shopify merchants a strong split of responsibilities. Gorgias stays focused on customer conversations, automation, and service workflows. ShipStation handles the fulfillment engine behind labels, carrier selection, order flow, and post-purchase operations. Your team does not need to force support agents into shipping tools all day just to answer order questions. Instead, support gets clearer shipping visibility, and operations keeps the controls needed to scale fulfillment. ##### Why use ShipStation with Gorgias instead of checking shipping data in separate tools? The bottom line is speed and focus. Pairing Gorgias with ShipStation is more efficient than asking agents to piece together updates across inboxes, storefronts, spreadsheets, and carrier websites every time a customer asks where an order is. Gorgias holds the conversation. ShipStation handles fulfillment with one dashboard, broad carrier access, automation, labels, returns, and shipping workflows built for growth. When both systems work together, your support team spends less time searching and more time resolving. Your warehouse team also avoids becoming the default status desk for every customer question. That matters even more during peak periods, when one extra manual lookup does not stay one extra lookup—it multiplies across the whole queue and drags response time down. ##### What kinds of ecommerce businesses benefit most from the Gorgias ShipStation integration? The Gorgias ShipStation integration fits ecommerce brands that ship often enough for post-purchase questions to become real operational work. If your team handles frequent order-status requests, supports customers across several channels, or wants service agents to work from better shipping context, the pairing solves a daily pain point. It is especially valuable for brands growing past basic shipping workflows and trying to keep support quality high while volume rises. ShipStation scales from startups to businesses shipping hundreds of thousands of orders per month, and it has supported over 1 million businesses over the past five years. That means the setup works for smaller teams trying to stay lean and for larger operations that need more process control. If customer service and fulfillment feel disconnected today, this integration helps bring them closer without forcing both teams into the same tool. ##### How do I connect Gorgias and ShipStation? Start by generating the ShipStation credentials Gorgias needs, then use those details to create the required authentication header. The setup path in ShipStation is straightforward: - Go to Account Settings - Select Account, then API Settings - Choose your API Version and click Generate API Key - Open the verification link sent to your user email, return to the page, generate the keys again, set an expiration of 3, 6, or 12 months, and copy the credentials securely There are two details worth knowing before you start. Only the Account Owner can generate API keys, and the plain-text key values only appear when they are created. Save them right away so setup does not stall later. \*\*Tip:\*\* If the Generate API Key button does not fully reset after your first click, finish the email verification step and then return to API Settings. ##### Do I need ShipStation API keys to connect Gorgias? Yes. The Gorgias connection starts with ShipStation API credentials. To connect ShipStation and Gorgias, you generate a set of API keys in ShipStation and create an authentication header from those details. This is why the setup lives under Account Settings and API Settings, not under store setup or carrier setup. That detail matters because it tells you what kind of integration this is. Gorgias is not just reading from a marketplace tile or a simple storefront login. It is pulling order and shipment details from ShipStation through the API connection, which is what gives your support team shipping context inside the help desk. Once you generate the keys, copy and store them securely right away. ShipStation only shows the plain-text credentials at the time they are created. ##### Does the Account Owner have to generate the ShipStation API keys? Yes. ShipStation limits API key generation to the Account Owner, and that person must verify the account email before completing the process. If someone else on the team starts setup without owner access, the Gorgias ShipStation integration will stop at the credential step. Getting the right person involved early saves time and avoids a half-finished setup. This is also important for teams with separate operations and support leads. Your support manager may drive the need for the integration, but the account owner still has to complete the ShipStation key generation flow. After the verification link is opened, the Generate API Key button resets so the final creation step can happen. If your team is unsure who owns the account, settle that before kickoff and keep the project moving. ##### Where do I find the API settings in ShipStation? You find them at Account Settings, then Account, then API Settings. That is the exact menu path used to start the Gorgias ShipStation integration. Once you are on that screen, choose your API Version from the dropdown and click Generate API Key. From there, ShipStation sends a verification link to the user email tied to the account. After email verification, you return to the same API Settings page, generate the credentials again, choose an expiration period, and copy the values. For teams documenting internal setup, that menu path is the one worth saving because it gets your admin straight to the only part of ShipStation needed for the connection. ##### Does the integration show tracking numbers in Gorgias? No. The listed fields for the current connection are order number, tracking status, and shipping method. If your team expected a full mirror of every shipment field inside Gorgias, it is better to think of this integration as focused support visibility into core shipping details rather than a complete shipping dashboard inside the help desk. That said, the shipping context it does surface is still useful for routine support work. Tracking status helps agents understand where the shipment stands, shipping method gives more context around how the order was sent, and order number ties the conversation to the right shipment quickly. For many teams, that is enough to answer common questions faster and keep support from turning into a manual search exercise on every ticket. ##### Can ShipStation still handle labels, rates, and returns while my team works in Gorgias? Yes. Gorgias stays focused on support, and ShipStation keeps doing the fulfillment work it is built for. Your team can still use ShipStation to buy and print labels, compare shipping options, automate repetitive fulfillment steps, manage orders across channels, and run returns workflows. Nothing about using Gorgias changes ShipStation’s role as your shipping engine. That split is exactly why the pairing works well. Support agents do not need to become shipping specialists just to answer customer questions, and warehouse teams do not need to live inside the help desk. The Gorgias ShipStation integration gives service teams the visibility they need, while ShipStation keeps the operational controls needed for cost, speed, and scale. It is a practical way to connect support and fulfillment without forcing them into one overloaded system. ##### Can I use ShipStation and Gorgias for international orders? Yes. ShipStation ships to over 195 countries, so brands selling across borders can keep support and shipping connected as they grow. The Gorgias ShipStation integration is useful here because international orders often generate more post-purchase questions, more status checks, and more pressure on the support queue. When your team can see shipping context inside Gorgias, they spend less time chasing basic shipment details before replying. Meanwhile, ShipStation keeps international shipping inside the same broader workflow you use for carrier choice, labels, automation, and post-purchase operations. That consistency matters. Domestic and international support do not need totally different habits just to stay organized, and your customers get clearer answers from the same help desk your team already knows. ##### What does ShipStation add for Gorgias users beyond support visibility? ShipStation adds the shipping infrastructure that growing support teams eventually need around the conversation. Visibility inside Gorgias is only one part of the value. ShipStation also gives your business one place to manage orders, buy and print labels, compare services across carriers, automate repetitive fulfillment work, and support returns after the shipment goes out. That matters because support quality depends on what happens after a ticket is answered. If your shipping operation is slow, manual, or fragmented, customer conversations stay harder than they should be. ShipStation helps fix the operational side while Gorgias keeps the customer-facing side organized. Together, they turn support and fulfillment into one tighter post-purchase motion instead of two separate teams trying to stay aligned through manual checks and internal messages. 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