--- title: "Return Rabbit" url: "https://www.shipstation.com/integration/return-rabbit/" type: "ss_integration" modified: "2026-11-10T09:19:23-06:00" --- Why Return Rabbit users choose ShipStation ------------------------------------------ ### Turn returns into exchanges Return Rabbit puts exchange-first workflows at the center of your return experience. Add ShipStation, and your team can move replacement shipments through the same fulfillment engine used for daily orders, which keeps revenue moving instead of stalling in refund queues. ### Use existing carrier rates Return Rabbit sellers configure ShipStation as a shipping aggregator to use existing carrier rates for returns and exchanges. That gives you more control over return shipping costs while keeping rate access tied to the broader shipping operation your team already manages. ### Keep return work organized Return Rabbit gives merchants structured return management with order and service request workflows. ShipStation adds centralized shipping and fulfillment visibility, so your team can manage outbound orders, replacement shipments, and shipping tasks without messy handoffs. ### Give shoppers a smoother experience Return Rabbit delivers a customized self-service portal for returns and exchanges. Paired with ShipStation, that polished front-end experience connects to a fulfillment workflow built for speed, clarity, and fewer manual touchpoints once a return turns into action. Move beyond basic returns tools with ShipStation ------------------------------------------------ [ Speak to Sales ](#) ### Rate Comparison Find the cheapest, fastest, or best-value shipping option across parcel and freight. [ Learn more ](https://www.shipstation.com/fulfillment/shipping/rate-shopper/) ### Buy and Print Labels Get exclusive discounts from UPS, USPS, FedEx, and more. Cut costs everywhere you ship. [ Learn more ](https://www.shipstation.com/fulfillment/shipping/print-labels/) ### Fulfillment Automation Batch, route, and print labels automatically for fast, seamless order fulfillment. [ Learn more ](https://www.shipstation.com/fulfillment/automation/) ### Tracking Keep customers informed with order updates at every step, reducing support calls. [ Learn more ](https://www.shipstation.com/fulfillment/shipping/tracking/) ### Order Management Combine orders across channels and prioritize based on filters, tags, stores, and more. [ Learn more ](https://www.shipstation.com/fulfillment/order-management/) ### International Shipping Confidently ship globally with prepaid duties and taxes, customs forms, and more. [ Learn more ](https://www.shipstation.com/fulfillment/shipping/international/) How to Setting up ShipStation and Return Rabbit ---------------------------------------- **STEP 1** Open \*\*Account Settings\*\*, click \*\*Add-Ons\*\* from the sidebar, find the \*\*ShipStation Returns\*\* add-on, and select \*\*View Details\*\* to start the Return Rabbit setup flow. **STEP 2** In the \*\*ShipStation Returns by Return Rabbit\*\* window, click \*\*Activate and Configure account\*\*. In the new browser tab, click \*\*Activate\*\*, then click \*\*Install\*\* to authorize your store. **STEP 3** Watch for the email with your temporary password, then click \*\*Start\*\*. Enter your new password and click \*\*Continue\*\* to begin the Return Rabbit account creation process. **STEP 4** Set up your return window and warehouse address, then click \*\*Start Portal Tour\*\*. To view shipping aggregators later, go to \*\*Configure\*\* > \*\*Shipping\*\* > \*\*Aggregators\*\* and click \*\*View Details\*\*. TESTIMONIAL Find the best rate for every shipment ------------------------------------- Compare rates, delivery speeds, and services side-by-side for every order that comes in from Shopify, and let ShipStation pick the best option—with up to 90% discounted rates across 200+ carriers. [Explore Rate Shopping](#) ### Rate shopper Automatically select the best rate and service for every Shopify order, with no manual comparison. ### Bring your own rates Compare your negotiated carrier rates alongside ShipStation rates to get the best price. ### LTL + freight Quote and book LTL freight alongside parcel for bulk and wholesale Shopify orders. ShipStation AI Next-gen shipping intelligence ------------------------------ Built for forward-thinking brands that run fast and play to win. ShipStation AI handles the heavy lifting so you can stay light-years ahead of the competition. SmartFill Automated Order Creation Universal AI Connect (MCP) Batch Label Processing SmartFill Automated Order Creation Universal AI Connect (MCP) Batch Label Processing SmartFill Automated Order Creation Universal AI Connect (MCP) Batch Label Processing SmartFill Automated Order Creation Universal AI Connect (MCP) Batch Label Processing SmartFill Automated Order Creation Universal AI Connect (MCP) Batch Label Processing SmartFill Automated Order Creation Universal AI Connect (MCP) Batch Label Processing Auto-PRO Retrieval Dynamic Spot-Pricing Engine Packing Recommendations 24/7 Always-On Auto-PRO Retrieval Dynamic Spot-Pricing Engine Packing Recommendations 24/7 Always-On Auto-PRO Retrieval Dynamic Spot-Pricing Engine Packing Recommendations 24/7 Always-On Auto-PRO Retrieval Dynamic Spot-Pricing Engine Packing Recommendations 24/7 Always-On Auto-PRO Retrieval Dynamic Spot-Pricing Engine Packing Recommendations 24/7 Always-On Auto-PRO Retrieval Dynamic Spot-Pricing Engine Packing Recommendations 24/7 Always-On - SmartFill - Automated Order Creation - Universal AI Connect (MCP) - Batch Label Processing - Auto-PRO Retrieval - Dynamic Spot-Pricing Engine - Packing Recommendations - 24/7 Always-On Award-winning technology and service ------------------------------------ Sign up for a free trial. No credit card required. -------------------------------------------------- Create your ShipStation account Country *\** Select your shipping origin country United StatesCanadaAustraliaNew ZealandUnited KingdomFranceGermany First Name *\** Last Name *\** Company Email *\** Password *\** Phone† Offer Code Select your current number of parcel shipments per month *\** Select an option I only need to ship one package50 shipments or less, I'm just getting started51-500 shipments501-1,000 shipments1,001-2,000 shipments2,001-5,000 shipments5,001-7,500 shipments7,501+ shipmentsI don't plan to ship anything How did you hear about us? Get Started By clicking 'Get Started', you agree to our [Terms](/terms-of-service) & [Privacy Policy](/privacy-policy) and [Carriers' Terms](/carriers-terms-of-service/) . † By providing your phone number, you agree that ShipStation may contact you by call or text, including using AI or automated technology, for onboarding and support. Phone number is optional. FAQ Return Rabbit and ShipStation FAQ for setup, exchanges, and returns ------------------------------------------------------------------- Frequently asked questions about setup, labels, rates, and returns ##### Can I use Return Rabbit with Shopify or WooCommerce orders in ShipStation? Yes. Return Rabbit is available for WooCommerce and Shopify orders. If your WooCommerce or Shopify store is connected to ShipStation, you can use Return Rabbit to streamline returns and exchanges for those store orders. ##### How do I connect ShipStation to Return Rabbit? The setup follows a short activation flow inside ShipStation: - Go to \*\*Account Settings\*\* - Click \*\*Add-Ons\*\* - Open the \*\*ShipStation Returns\*\* add-on and choose \*\*View Details\*\* - Click \*\*Activate and Configure account\*\* - In the new tab, click \*\*Activate\*\*, then \*\*Install\*\* - Open the temporary password email, click \*\*Start\*\*, create your password, and click \*\*Continue\*\* After that, you’ll set your return window and warehouse address. ##### Can I use my existing carrier rates for returns and exchanges? Yes. The connection is set up so you can use existing carrier rates for returns and exchanges by configuring ShipStation as a shipping aggregator in each Return Rabbit store. That helps you keep return shipping tied to the carrier setup you already use across fulfillment. ##### What does Return Rabbit handle, and what does ShipStation handle? Return Rabbit focuses on the returns side of the experience. It gives your customers a customized self-service portal and gives your team automated processes for inventory, refunds, and exchanges. ShipStation handles the broader shipping and fulfillment engine around that workflow. That includes label creation, order management, automation, tracking, and carrier access for the shipments your team needs to send. ##### What happens after I activate Return Rabbit? Once you click \*\*Activate\*\* and authorize the store with \*\*Install\*\*, Return Rabbit sends an email with a temporary password so you can begin account creation. After you set your new password and click \*\*Continue\*\*, you’ll be prompted to set up your return window and warehouse address. When that’s done, you can start the portal tour for a guided look at the product and its configuration. ##### Where can I view shipping aggregators after setup? You can find them inside Return Rabbit after setup is complete. Go to \*\*Configure\*\* > \*\*Shipping\*\* > \*\*Aggregators\*\*, then click \*\*View Details\*\*. That gives you a direct place to review the shipping aggregator connection tied to your Return Rabbit store. ##### Why do Return Rabbit sellers add ShipStation to their workflow? Return Rabbit sellers want more than a basic return portal. They want returns, exchanges, replacement shipments, and outbound fulfillment to work together instead of living in separate tools. ShipStation adds that operational backbone. You get centralized shipping work, automation that cuts repetitive tasks, discounted carrier access for broader fulfillment, and a stronger path from return request to replacement order. Explore other categories ------------------------ - [3PL & Fulfillment](https://www.shipstation.com/integrations/3pl-fulfillment/) - [Ecommerce & Online Stores](https://www.shipstation.com/integrations/ecommerce-online-stores/) - [Ecommerce & Online Stores](https://www.shipstation.com/integrations/ecommerce-online-stores/) - [ERP & Accounting](https://www.shipstation.com/integrations/erp-accounting/) - [Inventory, Warehouse & Order Management](https://www.shipstation.com/integrations/inventory-warehouse-order-management/) - [LTL & Freight Carriers](https://www.shipstation.com/integrations/ltl-freight-carriers/) - [Marketplaces](https://www.shipstation.com/integrations/marketplaces/) - [Parcel Carriers](https://www.shipstation.com/integrations/parcel-carriers/) - [Parcel Carriers](https://www.shipstation.com/integrations/parcel-carriers/) - [Payments & Tax](https://www.shipstation.com/integrations/payments-tax/) - [Returns & Shipment Protection](https://www.shipstation.com/integrations/returns-shipment-protection/) - [Returns & Shipment Protection](https://www.shipstation.com/integrations/returns-shipment-protection/) - [Agencies & Solution Providers](https://www.shipstation.com/integrations/agencies-solution-providers/)