--- title: "SureDone" url: "https://www.shipstation.com/integration/suredone/" type: "ss_integration" modified: "2026-11-10T09:19:48-06:00" --- Why SureDone users choose ShipStation ------------------------------------- ### Keep product data useful ShipStation pulls in rich order details from SureDone, including item options, weights, image URLs, customer notes, and stock locations. Your team gets clearer pick, pack, and ship information, which makes fast-moving fulfillment easier to manage. ### Start with shopper intent ShipStation imports the shipping method selected at checkout, so your team starts with the service your customer chose. That cuts guesswork during label creation and keeps fulfillment decisions organized from the first click. ### Send complete shipment updates When ShipStation sends a shipment update to SureDone, it includes status, tracking number, carrier, service, carrier fee, item information, and any Notes to Buyer. That keeps order records cleaner and customer communication more consistent. ### Stay aligned on timing SureDone supports a configurable time zone in ShipStation store settings. When your store and server use the same time zone, order dates line up correctly and late-day orders are less likely to cause confusion in your queue. Move beyond basic shipping tools with ShipStation ------------------------------------------------- [ Speak to Sales ](#) ### Order Management Combine orders across channels and prioritize based on filters, tags, stores, and more. [ Learn more ](https://www.shipstation.com/fulfillment/order-management/) ### Rate Comparison Find the cheapest, fastest, or best-value shipping option across parcel and freight. [ Learn more ](https://www.shipstation.com/fulfillment/shipping/rate-shopper/) ### Fulfillment Automation Batch, route, and print labels automatically for fast, seamless order fulfillment. [ Learn more ](https://www.shipstation.com/fulfillment/automation/) ### Buy and Print Labels Get exclusive discounts from UPS, USPS, FedEx, and more. Cut costs everywhere you ship. [ Learn more ](https://www.shipstation.com/fulfillment/shipping/print-labels/) ### Returns and Exchanges Turn returns into opportunities with a smooth, branded return process that fosters trust. [ Learn more ](https://www.shipstation.com/fulfillment/returns/) ### Tracking Keep customers informed with order updates at every step, reducing support calls. [ Learn more ](https://www.shipstation.com/fulfillment/shipping/tracking/) How to Setting up ShipStation and SureDone ----------------------------------- **STEP 1** Log in to SureDone, click Settings, then select Shipping. Open the ShipStation header, scroll to the bottom, and copy the Username, Password, and URL generated by SureDone. **STEP 2** Open a new tab, log in to ShipStation, and go to Account Settings. From the sidebar, select Selling Channels, choose Store Setup, and click Connect a Store or Marketplace. **STEP 3** Select SureDone, then enter the Username, Password, and URL generated by SureDone. If needed, you can adjust the URL to change how SureDone sends certain fields to ShipStation. **STEP 4** Click Test Connection, then click Connect if the test is successful. After the store’s Settings page opens, adjust store-specific settings like branding or customer notifications, or click Save to close. TESTIMONIAL Find the best rate for every shipment ------------------------------------- Compare rates, delivery speeds, and services side-by-side for every order that comes in from Shopify, and let ShipStation pick the best option—with up to 90% discounted rates across 200+ carriers. [Explore Rate Shopping](#) ### Rate shopper Automatically select the best rate and service for every Shopify order, with no manual comparison. ### Bring your own rates Compare your negotiated carrier rates alongside ShipStation rates to get the best price. ### LTL + freight Quote and book LTL freight alongside parcel for bulk and wholesale Shopify orders. ShipStation AI Next-gen shipping intelligence ------------------------------ Built for forward-thinking brands that run fast and play to win. ShipStation AI handles the heavy lifting so you can stay light-years ahead of the competition. SmartFill Automated Order Creation Universal AI Connect (MCP) Batch Label Processing SmartFill Automated Order Creation Universal AI Connect (MCP) Batch Label Processing SmartFill Automated Order Creation Universal AI Connect (MCP) Batch Label Processing SmartFill Automated Order Creation Universal AI Connect (MCP) Batch Label Processing SmartFill Automated Order Creation Universal AI Connect (MCP) Batch Label Processing SmartFill Automated Order Creation Universal AI Connect (MCP) Batch Label Processing Auto-PRO Retrieval Dynamic Spot-Pricing Engine Packing Recommendations 24/7 Always-On Auto-PRO Retrieval Dynamic Spot-Pricing Engine Packing Recommendations 24/7 Always-On Auto-PRO Retrieval Dynamic Spot-Pricing Engine Packing Recommendations 24/7 Always-On Auto-PRO Retrieval Dynamic Spot-Pricing Engine Packing Recommendations 24/7 Always-On Auto-PRO Retrieval Dynamic Spot-Pricing Engine Packing Recommendations 24/7 Always-On Auto-PRO Retrieval Dynamic Spot-Pricing Engine Packing Recommendations 24/7 Always-On - SmartFill - Automated Order Creation - Universal AI Connect (MCP) - Batch Label Processing - Auto-PRO Retrieval - Dynamic Spot-Pricing Engine - Packing Recommendations - 24/7 Always-On Award-winning technology and service ------------------------------------ Sign up for a free trial. No credit card required. -------------------------------------------------- Create your ShipStation account Country *\** Select your shipping origin country United StatesCanadaAustraliaNew ZealandUnited KingdomFranceGermany First Name *\** Last Name *\** Company Email *\** Password *\** Phone† Offer Code Select your current number of parcel shipments per month *\** Select an option I only need to ship one package50 shipments or less, I'm just getting started51-500 shipments501-1,000 shipments1,001-2,000 shipments2,001-5,000 shipments5,001-7,500 shipments7,501+ shipmentsI don't plan to ship anything How did you hear about us? Get Started By clicking 'Get Started', you agree to our [Terms](/terms-of-service) & [Privacy Policy](/privacy-policy) and [Carriers' Terms](/carriers-terms-of-service/) . † By providing your phone number, you agree that ShipStation may contact you by call or text, including using AI or automated technology, for onboarding and support. Phone number is optional. FAQ ShipStation SureDone FAQ for setup, orders, tracking, and inventory ------------------------------------------------------------------- Frequently asked questions about setup, labels, rates, and returns ##### Can I connect SureDone to ShipStation directly? Yes. SureDone connects to ShipStation through a native integration. Once connected, ShipStation can import SureDone order data and send shipment updates back to SureDone. ##### How do I find the SureDone login details needed for setup? You’ll get the required credentials inside SureDone. - Log in to your SureDone account - Click Settings, then Shipping - Select the ShipStation header - Scroll to the bottom - Copy the Username, Password, and URL generated by SureDone You’ll enter those same values when you select SureDone during store setup in ShipStation. ##### Do SureDone orders need a Ship To address before ShipStation imports them? Yes. SureDone orders must include a Ship To address to import into ShipStation. If that address is missing, the order won’t meet the import requirement. ##### Does ShipStation send tracking back to SureDone after I ship an order? Yes. ShipStation sends shipment data back to SureDone with the marketplace shipment notification. That update includes the status, tracking number, carrier, service, carrier fee, item information, and any Notes to Buyer set on the order in ShipStation. ##### What order details does ShipStation import from SureDone? ShipStation imports a wide range of order and item data from SureDone, which gives your team more context during fulfillment. That includes customer email, customer phone number, the requested shipping method, payment method, discount and coupon details, gift status, internal notes, customer notes, total order weight, line-item weights, image URLs, item options like size or color, and product stock location. ##### Can I control which fields SureDone sends to ShipStation? Yes. SureDone supports URL modifications during setup that let you change how some data is passed into ShipStation. You can map a different SKU field, warehouse location field, product name field, or custom fields. You can also use URL additions to remove eBay or Amazon orders from the import feed. \*\*Tip:\*\* If you add more than one URL modification, use an ampersand instead of a question mark for each addition after the first. ##### Why are SureDone order dates different inside ShipStation? This usually points to a time zone mismatch. By default, ShipStation assumes the SureDone store server uses UTC, so if your SureDone account uses a different server time zone, order dates can appear off or late-day orders may appear to skip import. Update the store’s settings so the ShipStation time zone matches the server time zone used by your SureDone store. ##### Can I mark a SureDone order as shipped without a tracking number? No. SureDone only accepts a shipment update if a tracking number is included. If you use the Mark as Shipped action, you must enter a value in the tracking number field. Explore other categories ------------------------ - [3PL & Fulfillment](https://www.shipstation.com/integrations/3pl-fulfillment/) - [Ecommerce & Online Stores](https://www.shipstation.com/integrations/ecommerce-online-stores/) - [Ecommerce & Online Stores](https://www.shipstation.com/integrations/ecommerce-online-stores/) - [ERP & Accounting](https://www.shipstation.com/integrations/erp-accounting/) - [Inventory, Warehouse & Order Management](https://www.shipstation.com/integrations/inventory-warehouse-order-management/) - [LTL & Freight Carriers](https://www.shipstation.com/integrations/ltl-freight-carriers/) - [Marketplaces](https://www.shipstation.com/integrations/marketplaces/) - [Parcel Carriers](https://www.shipstation.com/integrations/parcel-carriers/) - [Parcel Carriers](https://www.shipstation.com/integrations/parcel-carriers/) - [Payments & Tax](https://www.shipstation.com/integrations/payments-tax/) - [Returns & Shipment Protection](https://www.shipstation.com/integrations/returns-shipment-protection/) - [Returns & Shipment Protection](https://www.shipstation.com/integrations/returns-shipment-protection/) - [Agencies & Solution Providers](https://www.shipstation.com/integrations/agencies-solution-providers/)