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LOOKING FOR CUSTOMER SUPPORT?

Don’t worry; we’ve got you covered 24/7.

Head over to our Support site, where you’ll find handy guides and videos, Support Forums, and more.

Guides & videos to help you anytime

Knowledge Base and FAQs – Here you’ll find step-by-step guides to using nearly all of our features and resolutions to the most common problems. Need some help setting up your 4×6 thermal label printer or printing out SCAN forms for USPS? We’ve got you covered.

How-to-Videos – Like to watch instead of read? We have several videos that walk you through some of the more common questions, with more being added all the time!

Pre-recorded Webinars – Can’t wait to participate in a live in-depth webinar? You can watch previously recorded sessions at your leisure.

Have lots of questions?

Community Forums – Have a complex issue that spans beyond the basic features of ShipStation? It’s a good bet some of our other customers have had the same issue and they may have a clever solution for you.

Live Webinars with Q&A – The best way to learn is to watch a live hands-on demo where you can ask questions. Topics and dates vary, so check our schedule and register early as the number of participants is limited.

Want us to add a new feature?

Send us your requests and vote on them.

We wish we could do everything for everyone but the laws of physics seem to get in the way. Have an idea? Post it in our feature request forum and see if other customers agree. See an idea you like that someone else posted? Then be sure to add your votes. We regularly look at the feedback forums (hint: especially the most popular ones!) to look into what we should build next.