Make Ship Happen

We are not bystanders. We are not spectators. And we won’t be satisfied until we know that every seller, wherever they sell and however they ship, is exceptionally efficient.
If you're ready to #GetShipDone, apply to be a part of the ShipStation team.

Current Openings

Sick of being a clock watcher? Then take a look at our list of open positions all located in the heart of Austin, Texas.

Title Details
Enterprise Implementation & Support Specialist - London

Enterprise Implementation & Support Specialist - London

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  • , London
  • Full Time

Wherever You Sell, However You Deliver, Exceptionally Efficient

Every day, tens of thousands of eCommerce retailers rely on ShipStation to solve the day-to-day challenges of importing orders and processing shipments. The trusted leader in shipping software since its founding in 2011, ShipStation helps online sellers scale their businesses and deliver exceptional customer experiences, with an intuitive online solution that allows them to efficiently ship orders, wherever they sell and however they deliver. 

The multi-channel and multi-carrier platform offers the most integrations of any e-commerce solution, with more than 300 partnerships with leading shopping carts, marketplaces, carriers and fulfilment services, including Royal Mail, DPD, FedEx, Hermes, UPS, Amazon, eBay, Shopify and BigCommerce. ShipStation is headquartered in Austin, TX and is a wholly-owned subsidiary of Stamps.com (Nasdaq: STMP). For more information, visit http://www.shipstation.com.

Enterprise Implementation & Support Specialist

As an Enterprise Implementation & Support Specialist, you will manage the on-boarding, satisfaction and success of our largest clients that buy SaaS services for eCommerce order processing, order fulfilment and process automation. Enterprise Implementation & Support Specialists are the client's first point of contact and are responsible for the training, activation and success of new Enterprise accounts. You're responsible for driving best practice, product adoption, triaging customer issues and being advocates for future product enhancements.

Successful candidates will be expert change managers, proactive trainers, and work tirelessly to ensure the satisfaction of the client. You will communicate regularly and proactively with internal stakeholders. You will be passionate about delighting and retaining customers. If you are interested in being part of an Austin-based SaaS software start-up, that is loved by its customers and now expanding into Europe, take a moment to apply!

Responsibilities:

  • Calls, meetings and events to onboard, optimise and support customers
  • Rapid response to client inquiries and requests
  • Same-day response times to client inquiries
  • Product demonstrations (live and via webinar)
  • Monitoring account-level reports
  • Advocating internally for clients
  • Being an evangelist for ShipStation at events, trade shows, etc.

You must have:

  • >1 year experience in a client-facing role
  • College degree or equivalent work experience
  • Strong understanding of e-commerce, shipping, and/or B2B SaaS products
  • Ability to think critically and identify a problem's most fundamental elements
  • Proactive, well-organised, and strong attention to detail
  • Able to drive multiple accounts simultaneously, each at different stages
  • Comfortable with ambiguity and frequent change
  • Proficient in MS Office and Salesforce Entrepreneurial spirit and excited about being in a start-up environment
  • Proven work ethic
  • Ability to travel regularly
  • Experience running your own e-commerce business (a BIG plus)

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Senior Product Manager

Senior Product Manager

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  • Austin, TX
  • Full Time

About ShipStation

Our mission at ShipStation is to make every eCommerce seller, wherever they sell, however they ship, exceptionally efficient at delivering their online orders. We liberate entrepreneurs of all scales from logistical inefficiencies and complexities, so they can focus more on what they love: designing or sourcing their products, building businesses, and reaching their customers. We are the market leader in the eCommerce shipping space, with hundreds of millions of orders and shipments every month. We are succeeding in our mission and we are doing it at scale.

 

About the Product Team

It takes a cross-functional team to plan and deliver great products and experiences to market. Engineering, Marketing, Sales, Support, and all the other teams play key roles in that work. At ShipStation, UX and product are at the center of almost every important decision the company makes. Product Managers and Product Designers play a critical role in the organization. In fact, Product Managers and Product Designers are on the same team, literally -- all of them report up to our Chief Product Officer. Product Management and Design are different disciplines but, in practice, they involve highly overlapping skills, perspectives, and goals. They are highly complementary. Having them on the same team reduces conflict, avoids misalignment, increases collaboration, and ensures the strongest voice for UX/product experience in all decisions. 

 

About the Role

Product Managers are at the center of all of the company’s activity. We play the role of conductor, enhancing our engineers, designers, and data scientists to build great product experiences.

As a Senior Product Manager for ShipStation, you will drive product initiatives from inception to execution, reporting directly to the CPO. First and foremost, you will be responsible for ensuring that you are spending time with our users to understand the pains they encounter in the course of their daily work. Once you have deep empathy for our users, you will collaborate closely with designers, engineers, analysts, data scientists, and other cross-functional team members to propose, ship, and refine delightful products.

We are looking for product managers who bring exceptional creative and analytical skills to drive forward a best-in-class product. You bring a customer-centric approach to your work, and a desire to build your skills as a product manager. We need people who love tackling technical and logistical complexity as well as taking responsibility for the success of our products in the market.

 

On your first day, we'll expect you to have:

  • Ability to narrate a story for what problem you’re solving for and the vision you’re going after, combined with the capacity to dive into minute details.
  • Familiarity with the concepts of design thinking and how rapid prototyping works.
  • Strong focus on customers: you find a great deal of satisfaction in knowing users, who they are and what they do, but most importantly, why they do the things they do.
  • Experience partnering with engineering and design to define, build and maintain products which are critical to growth, engagement, and retention. Also, a great track record with these collaborative relationships -- people want to work with you again.
  • Obsession with understanding how your work is impacting customers and how the team’s hypotheses are playing out “in the wild” -- you love data!
  • A growth mindset -- experience with rapid experimentation, increasing conversion, and reducing churn
  • B2B product experience is a major plus
  • Exceptional decision-making skills: given limited resources, how do you prioritize across needs
  • Thrives in a startup-like environment: loves dealing with a fast pace, changing needs, big ideas, and finite resources
     

Some perks of working at ShipStation

  • Top of the line workstation or laptop of your choosing
  • Monthly team building events (think team happy hours, crawfish boils, and volunteer events)
  • Unlimited drinks and snacks of your choice + “Beer Fridays”!
  • Weekly catered lunches (with healthy options too!)
  • Full health, dental, vision insurance
  • Employee Stock Purchase and 401k plans
  • Flexible vacation and paid holidays

 

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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ShipEngine Account Executive

ShipEngine Account Executive

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  • Austin, TX
  • Full Time

As a ShipEngine Account Executive, an individual contributor role on a growing sales team, you’ll engage with commercial and mid-size retailers, logistics companies and e-commerce platforms to sell the ShipEngine API solution.
 

Successful candidates will be familiar with managing relationships with C-level and technical decision makers. At ShipEngine, you’ll work alongside some of the brightest minds in the e-commerce API arena and be provided with all the tools you need to succeed. ShipEngine is the new standard in multi-carrier shipping and logistics and we are looking for individuals who are dedicated to growing our list of successful clients.
 

If you are looking to take your sales career to the next level by being part of an exciting Austin-based software start-up, take a moment to apply!
 

Responsibilities:

  • Develop and implement a sales strategy for your accounts and territory that consistently exceeds your assigned sales objectives.
  • Develop and maintain a 4X pipeline of opportunities to support your sales objectives.
  • Negotiate contractual and financial business terms with prospects to secure their profitable business for ShipEngine API.
  • Represent ShipEngine API in prospect presentations, customer meetings and industry events as needed.
     

You must have:

  • > 5 years of selling experience.
  • Understanding of e-commerce.
  • Basic or better knowledge of the shipping and logistics industry.
  • eCommerce experience, preferred.
  • API understanding, preferred.
  • 4 year degree or equivalent work experience.
  • Ability to think critically and identify a problem’s most fundamental elements.
  • Proactive, well-organized, and strong attention to detail.

     

ShipEngine is an Austin-based collective of API enthusiasts who share one goal — to solve logistics for e-commerce. We build cool services that our clients love, and we’re always looking for like-minded professionals who have the same passions. At ShipEngine, you’ll have an opportunity to see your daily work empower others to build and grow successful businesses. And, one day, you’ll reflect on your career and say, “Wow, I did the best work of my life at ShipEngine, and I had fun doing it!”
 

EOE/M/F/Vet/Disability

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Enterprise User Success Specialist - 11AM - 8PM CST

Enterprise User Success Specialist - 11AM - 8PM CST

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  • Austin, TX
  • Full Time

As a Major Account Support Specialist, you’ll be working with our largest and highest profile users through emails, live chats, and inbound phone calls to provide top level service.

Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application while thinking outside the box to find creative workflows to maximize efficiency.

ShipStation’s Major Account Support team is a fast-paced environment that requires our agents to be flexible to accommodate the needs of the business and our users.

This position is specifically for 11AM to 8PM shift. 

 

You must have:

  • 2 years experience in SAAS support role.
  • A deep understanding of software and the web: You won’t need to know how to code, but terms like PHP, XML, HTML, JSON, SQL, and JavaScript shouldn’t be foreign to you. You can quickly learn complex procedures, troubleshoot potential bugs on the fly (pun intended), and visualize customers’ screens from their description alone.
  • An empathetic desire to help: For you, a new inquiry isn’t just a case to close, but an opportunity to understand someone’s story and make their life better. You will do this by understanding what the user needs to ensure the best experience from start to finish.Our purpose as a company is to help online businesses to thrive.
  • Superb communication skills: You understand that effective communication is about more than what you say, it’s about taking the time to listen and understand. You can make complicated concepts sound easy or describe in detail the simplest of interactions.
  • Strong interpersonal skills – ability to work with people with a variety of skill sets
  • Ability to apply common sense understanding and urgency to provide solutions furnished in written, and oral form.
  • Ability to problem-solve by thinking critically to fully understand user needs.  
  • Use logical and creative thought processes to understand and develop complex solutions.
  • Be self sufficient while being situationally aware: you will work with your team to maintain the fastest response possible.
  • Insane ability to “Get Ship Done!” – Can you make good choices that serve both the user and company? We need folks who are passionate about delighting and retaining customers.

Would be great to also have experience with:

  • Enterprise level B2B or SaaS support
  • Familiar with Zendesk, Zentalk, Zendesk Chat, Excel, Google Apps
  • Working knowledge of e-commerce and shipping
  • Content creation for blogs and support articles
  • Running your own e-commerce business
  • Anything else you’re awesome at! (we’d love to know)

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Content Marketing Specialist, ShipEngine

Content Marketing Specialist, ShipEngine

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  • Austin, TX
  • Full Time

ShipEngine has the opportunity for a dynamic Content Marketing Specialist to join our growing team. The primary objective of this role will be to generate more traffic for ShipEngine’s website and more trials for the ShipEngine product. While this Content Marketing Specialist will be expected to assist with all aspects of ShipEngine’s marketing program, the bulk of her or his responsibilities will focus on creating content in various forms.

 

Responsibilities

  •  Plan and execute content campaigns that raise awareness and drive new leads/trials
  • Write blog posts, case studies, guides, emails, social media content, white papers and ebooks that inform and entertain
  • Turn advanced technological concepts into easy-to-understand and digestible content
  • Promote content on social media, through partner channels and to relevant online audiences and platforms
  • Follow SEO best practices for digital content
  • Edit the work of others and manage relationships with vendors and contractors
  • Evaluate event opportunities and determine the best level of participation (attend, speak, sponsor, exhibit, etc.)
  • Calculate the return on investment of participation in specific events
  • Assist in the hosting of meetups and other internal events
  • Build strong relationships across internal departments (product, development, sales) and with ShipEngine partners and users
  • Proactively seek out and recommend content, event and partnership opportunities
  • Bring a creative mindset to work each day, along with a laser focus on meeting deadlines and working efficiency
  • Other marketing-related duties as needed

Required

  • Bachelor’s degree
  • Minimum two (2) years' experience in communications and/or content marketing
  • Writing experience on technical topics (portfolio required)
  • Comfort working in teams and autonomously
  • The desire to take end-to-end ownership of any given task, communicating progress as needed and driving toward successful completion
  • Outstanding communication skills (written, oral and interpersonal)
  • The ability to write well while also using data to measure results and change approach when needed.

Preferred:

  • Experience with WordPress, Google Analytics, HubSpot, and popular social media channels
  • Marketing experience within the technology industry

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

EOE/M/F/Vet/Disability

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Partner Marketing Internship

Partner Marketing Internship

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  • Austin, TX
  • Part Time

 

ShipStation has over 300+ partners, which includes marketplaces, shopping carts, carriers, solutions providers, fulfillment providers, and integration tools.

 

As a Marketing Intern, you will have the responsibility of assisting the partner marketing team to grow partnerships through various marketing activities, such as events, blog posts, webinars, social media, case studies, videos, contests, and other co-marketing activities.

 

Responsibilities:

 

  • Assist Marketing Managers. You will help with on-site partner meetings and sales training. Join partner calls and coordinate follow up where needed.
  • Research and Reporting. Monitor social media and research partners to discover new opportunities. Analyze partner marketing communications to make recommendations.
  • Partner Launches. You are responsible to assist with marketing efforts involved in launching new partners. You pay attention to timelines and can collaborate with multiple internal and external departments to ensure a smooth release.
  • Content Creation. You will help edit and create partner collateral, including but not limited to: blog posts, webinars, partner listings, and other pieces of marketing collateral.
  • Partner Portal. You will assist in managing content and calendars for our partner portal and bring ideas to increase engagement.
  • Maintain Partner Contacts. You will organize and maintain partner contacts in our database to reflect the latest information and activities.
  • Ad hoc duties/responsibilities as assigned.

 

You Must Have:

 

  • Excellent organizational and time management skills
  • Strong leadership skills
  • Exceptional communication skills – including: written and interpersonal
  • Ability to meet multiple concurrent deadlines in a fast-paced environment
  • Exceptional customer relationship management skills
  • High level of initiative and follow through
  • Ability to be creative, have fresh ideas, and bring a unique perspective
  • Be a Team Player!  

 

ShipStation is on a mission to make every seller, wherever they sell and however they ship, exceptionally efficient at fulfilling orders. We are looking for talented people who want to jump in and roll up their sleeves with us to make it happen.

If creating impactful co-marketing activities and being a part of a fun Austin based SaaS company sounds interesting, please apply!

EOE/M/F/Vet/Disability

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Senior Copywriter & Content Strategist

Senior Copywriter & Content Strategist

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  • Austin, TX
  • Full Time

ShipStation is looking for a prolific wordsmith and talented copywriter. A successful content marketer and writer will write and produce various projects (including blog) regularly, to expand our company’s digital footprint, awareness, subscribers, and leads. This role requires a high level of creativity, a dedication to metrics and reporting, and project management skills. This role will also manage our PR channels and must be detail oriented and well organized. You will be a primary point of contact for all things “words” for content and prove your genius through data.

Responsibilities:

  • Create campaigns each month to drive leads, subscribers, feature adoption, awareness, and/or other important metrics, while creating additional types of content using SEO best practices (examples include ebooks, blogs, whitepapers, case studies, infographics, guides, etc.)
  • Blog on an ongoing basis in support of your other projects and to attract site visitors through search, social, and our email subscribers
  • Manage the blog and work to promote its content through various channels (consistently finding new opportunities for expanding our reach)
  • Collaborate with designers, product marketing, sales, and external influencers and industry experts to produce relevant content that meets the needs of both key stakeholders and our audience
  • Writing/editing duties as needed by the company (example: website & print copy)
  • Write User Stories and Case Studies
  • Ad hoc duties

Requirements:

  • BA/BS degree or equivalent working experience.
  • Past experience producing content for the web specifically, as well as channel-specific knowledge (blog, social, PR, etc.)
  • Expert at efficient research, writing, and editing
  • Past experience building audiences either online or offline.
  • In-depth knowledge of Wordpress, Social Channels, and Hubspot
  • A dual-minded approach: You’re highly creative and an excellent writer but are also process-driven and rely on data to make decisions. You must measure all efforts and prove through data, in everything you do, whether your work is either failing or succeeding at generating trials, feature adoption, and meaningful education. 

What you are looking for in your career:

  • An office full of extremely talented, mission-driven people.
  • The chance to use your skills to help a huge range of customers and business compete in the new and growing e-commerce landscape
  • A company where you feel connected to and appreciated by your customers and coworkers for being great at your job
  • Catered lunch at least once a week in a cool office space, in a great location inside one of the best cities in the USA (Austin!)

We offer:

  • Health, dental, vision insurance
  • Employee Stock Purchase and 401k plans
  • Flexible vacation and paid holidays
  • Weekly catered lunch
  • Drinks and snacks + beer

ShipStation is on a mission to make every seller, wherever they sell and however they ship, exceptionally efficient at fulfilling orders. We are looking for insanely talented people who want to jump in and roll up their sleeves with us to make it happen. By furthering your career at ShipStation, you’ll enjoy the challenging work as well as the especially stellar benefits.

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Major Account Support Specialist

Major Account Support Specialist

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  • Austin, TX
  • Full Time

As a Major Account Support Specialist, you’ll be working with our largest and highest profile users through emails, live chats, and inbound phone calls to provide top level service.

Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application while thinking outside the box to find creative workflows to maximize efficiency.

ShipStation’s Major Account Support team is a fast-paced environment that requires our agents to be flexible to accommodate the needs of the business and our users.

 

You must have:

  • 2 years experience in SAAS support role.
  • A deep understanding of software and the web: You won’t need to know how to code, but terms like PHP, XML, HTML, JSON, SQL, and JavaScript shouldn’t be foreign to you. You can quickly learn complex procedures, troubleshoot potential bugs on the fly (pun intended), and visualize customers’ screens from their description alone.
  • An empathetic desire to help: For you, a new inquiry isn’t just a case to close, but an opportunity to understand someone’s story and make their life better. You will do this by understanding what the user needs to ensure the best experience from start to finish.Our purpose as a company is to help online businesses to thrive.
  • Superb communication skills: You understand that effective communication is about more than what you say, it’s about taking the time to listen and understand. You can make complicated concepts sound easy or describe in detail the simplest of interactions.
  • Strong interpersonal skills – ability to work with people with a variety of skill sets
  • Ability to apply common sense understanding and urgency to provide solutions furnished in written, and oral form.
  • Ability to problem-solve by thinking critically to fully understand user needs.  
  • Use logical and creative thought processes to understand and develop complex solutions.
  • Be self sufficient while being situationally aware: you will work with your team to maintain the fastest response possible.
  • Insane ability to “Get Ship Done!” – Can you make good choices that serve both the user and company? We need folks who are passionate about delighting and retaining customers.

Would be great to also have experience with:

  • Enterprise level B2B or SaaS support
  • Familiar with Zendesk, Zentalk, Zendesk Chat, Excel, Google Apps
  • Working knowledge of e-commerce and shipping
  • Content creation for blogs and support articles
  • Running your own e-commerce business
  • Anything else you’re awesome at! (we’d love to know)

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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SaaS User Success Specialist

SaaS User Success Specialist

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  • Austin, TX
  • Full Time

As a SAAS Support / User Success Specialist, you’ll be at the vanguard of ShipStation’s customer interaction. Answering the phone will be your primary responsibility, but you will also tackle emails and some live chats. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application and working closely with ShipStation’s team of excellent engineers, designers, sales and marketing folks. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

You must have:

  • Superb communication skills: You LOVE being on the phone.  You understand that effective communication is about more than what you say, it’s about taking the time to listen and understand. You can make complicated concepts sound easy or describe in detail the simplest of interactions.
  • A deep understanding of software and the web: You won’t need to know how to code, but terms like PHP, SQL, and JavaScript shouldn’t be foreign to you. You can quickly learn complex procedures, troubleshoot potential bugs on the fly (pun intended), and visualize customers’ screens from their description alone.
  • An empathetic desire to help: For you, a new inquiry isn’t just a case to close, but an opportunity to understand someone’s story and make their life better. Our purpose as a company is to help online businesses to thrive.
  • Prior customer facing experience: Whether it was working the cash register at Starbucks or working as an Apple Genius, you must have experience working with customers.
  • Strong interpersonal skills – ability to work with people with a variety of skills
  • Insane ability to “Get Ship Done!” – Can you make good choices that serve both the customer and company? We need folks who are passionate about delighting and retaining customers.

 

Would be great to also have experience with:

  • B2B or SaaS support
  • Content creation for blogs and support articles
  • Running your own e-commerce business
  • Willing to accept hugs from customers
  • Anything else you’re awesome at! (we’d love to know)

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Enterprise Account Manager

Enterprise Account Manager

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  • Austin,
  • Full Time

As an Enterprise Account Manager (EAM), your primary goal is to engage, grow and retain ShipStation’s largest and highest profile users in order to drive Enterprise users and shipment growth.

Successful candidates will be familiar with managing relationships with C-level / technical decision makers, orchestrating actions of internal / external teams and have a strong technical aptitude. 

DUTIES AND RESPONSIBILITIES:

-  Be the main point of contact for Enterprise Users in your defined territory

- Achieve expert skills on the ShipStation platform

- Prepare, implement and execute a strategic account management strategy

- Utilize back office software to accurately document work activity and report on a monthly, quarterly and yearly basis

- Represent ShipStation at industry events and on-site account visits

KEY SKILLS AND TRAITS:

- Ability to successfully articulate written and verbal responses

- Strong understanding of eCommerce, Shipping and/or B2B SaaS products

- Ability to think critically and identify a problem’s most fundamental elements

- Basic understanding of contracts, terms & conditions and negotiating

- Familiarity with XML, CSV and HTML

- Proficient in Microsoft Office and CRM (Salesforce.com, ZenDesk etc.)

- Result and Goal driven (winning attitude)

- Ability to travel 1-4 times per year

EDUCATION AND TRAINING:

- 4 year degree preferred or equivalent work experience

- > 2 years in a User facing role

- Experience running your own e-commerce business (a BIG plus)

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

EOE/M/F/Vet/Disability

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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SaaS Account Manager - West Coast

SaaS Account Manager - West Coast

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  • Austin, TX
  • Full Time

As an Account Manager, you’ll manage the on-boarding and ramp-up of clients buying SaaS services for e-commerce shipping processing and automation. Account Managers are the client’s first point of contact and are responsible for the training and activation of new accounts. They’re responsible for driving full product adoption (turning trial users into subscribers) and are customer advocates in regards to future product enhancements.

Successful candidates will be expert change managers, proactive trainers, and work tirelessly to ensure the satisfaction of the client. They’ll communicate regularly and proactively with internal stakeholders. They’ll be passionate about delighting and retaining customers. If you are interested in being part of an Austin-based SaaS software start-up that is loved by its customers, take a moment to apply!

This position is for a 10AM to 7PM schedule for West Coast accounts. 

Responsibilities:

  • Outbound and inbound calls to promote ShipStation’s benefits, technology, and services
  • Rapid response to client inquiries and requests
  • Same-day response times to client inquiries
  • Product demonstrations (live and via webinar)
  • Monitoring account-level reports
  • Advocating internally for clients
  • As assigned, being an evangelist for ShipStation at events, trade shows, etc

You must have:

  • >1 year experience in a client-facing role
  • College degree or equivalent work experience
  • Strong understanding of e-commerce, shipping, and/or B2MB SaaS products
  • Ability to think critically and identify a problem’s most fundamental elements
  • Proactive, well-organized, and strong attention to detail
  • Able to drive multiple accounts simultaneously, each at different stages
  • Comfortable with ambiguity and frequent change
  • Proficient in MS Office and a CRM
  • Entrepreneurial spirit and excited about being in a startup environment
  • Proven work ethic
  • Ability to travel 1-4 times per year
  • Experience running your own e-commerce business (a BIG plus)

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Inside Sales Representative

Inside Sales Representative

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  • Austin, TX
  • Full Time

As an Inside Sales Rep, you’ll help drive user adoption of SaaS services for e-commerce shipping processing and automation. ISRs will interact with merchants as they begin using ShipStation, and will work alongside our Account Managers to ensure great user experiences for new ShipStation users. They are responsible for clear communication to prospective ShipStation users, and will assist merchants throughout the trial process - showing ShipStation value and helping turning trial users into subscribers. ISRs will interact with Sales, Marketing and Support teams, and will be customer advocates in regards to future product enhancements.

Successful candidates will be comfortable making a high volume of phone calls to interested merchants, and can concisely show the benefits of ShipStation. They will become product experts, and will be enthusiastic about interacting with entrepreneurs and their growing businesses on a daily basis. They’ll be passionate about delighting and retaining customers. If you are interested in being part of an Austin-based SaaS software start-up that is loved by its customers, take a moment to apply!

Responsibilities:

  • Outbound and inbound calls to promote ShipStation’s benefits, technology, and services
  • Rapid response to client inquiries and requests
  • Same-day response times to client inquiries
  • Advocating internally for clients
  • As assigned, being an evangelist for ShipStation at events, trade shows, etc

You must have:

Superb communication skills: You understand that effective communication is about more than what you say, it’s about taking the time to listen and understand. You can make complicated concepts sound easy or describe in detail the simplest of interactions.

A deep understanding of software and the web: You won’t need to know how to code, but terms like PHP, SQL, and JavaScript shouldn’t be foreign to you. You can quickly learn complex procedures, troubleshoot potential bugs on the fly (pun intended), and visualize customers’ screens from their description alone.

An empathetic desire to help: For you, a new inquiry isn’t just a case to close, but an opportunity to understand someone’s story and make their life better. Our purpose as a company is to help online businesses to thrive.

Prior customer facing experience: Whether it was working the cash register at Starbucks or working as an Apple Genius, you should have experience working with customers.

Strong interpersonal skills – ability to work with people with a variety of skill sets

Insane ability to “Get Ship Done!” – Can you make good choices that serve both the customer and company? We need folks who are passionate about delighting and retaining customers.

 

What you are looking for in your career

  • An office full of extremely talented, mission-driven people.
  • The chance to use your skills to help a huge range of customers and business compete in the new and growing e-commerce landscape
  • A company where you feel connected to and appreciated by your customers and coworkers for being great at your job
  • Catered lunch at least once a week in a cool office space, in a great location inside one of the best cities in the USA (Austin!)

We offer:

  • Health, dental, vision insurance
  • Employee Stock Purchase and 401k plans
  • Flexible vacation and paid holidays
  • Weekly catered lunch
  • Drinks and snacks + beer

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

Equal Opportunity Employer/Veterans/Disabled

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Sr. Product Designer

Sr. Product Designer

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  • Austin, TX
  • Full Time

ShipStation

ShipStation is the industry-leading provider of ecommerce fulfillment for small to medium-sized businesses. Our motto is:

  • Wherever you sell.
  • However you ship.
  • Exceptionally efficient.

Very few people start a business because they love shipping packages. ShipStation exists to help entrepreneurs manage this painful but critical part of their business. Every improvement to our application enables an entrepreneur to invest more time in their company, their health, their hobbies or their friends and family.

Position Description

ShipStation is looking for a Sr. Product Designer at our Austin office.

This role will play a critical role in delivering efficiency to our users. Ecommerce, enterprise and retail entrepreneurs alike rely on ShipStation to deliver efficient workflows and unmatched integrations across a wide range of ecommerce fulfillment and logistics providers.

On the ShipStation design team, every new feature we build is competing against the industry's leading application – ShipStation's own app. The bar is set high for understanding customer needs and delivering high-quality workflows, UI and experiences.

The Sr. Product Design role requires a mix of business savvy, design thinking, humility and willingness to be a productive member of a dedicated, passionate team.

The person who fills this role must understand how design feeds into larger business and strategic objectives:

  • The structure of the existing application
  • User's mental models
  • How our customers manage their day-to-day workload
  • Technical requirements
  • Business needs
  • Historical decision-making
  • Best practices for communicating UI in enterprise and workflow applications

About the design team at ShipStation

  • We don't talk about delight, we talk about getting the basics right.
  • We strive to give our users 30 or 60 minutes of their day back (via efficiency in the ShipStation app).
  • We're humble and approachable
  • We focus on delivering value to our customers and to the business

The Sr. Product Designer will be a part of the design team by giving and accepting constructive feedback and documenting their work, ideas, and experiments. They will take part in our design processes and methodologies so that every project is more well-informed and polished than the previous one.

Being highly organized and an amazing communicator is a core part of this roles responsibilities. Each project will require a curious attitude when exploring the problem, an excellent listener and interviewer when gathering information from coworkers and customers.

This position reports to the Director of Product Design

Responsibilities Include

  • Research
    • Participate in research calls and on-site visits
    • Work with the design team to understand user needs and synthesize findings into Jobs-To-Be-Done statements
    • Work with product managers to translate JTBD into features that will deliver value to customers
  • Information architecture
    • Understand the structure of the application
    • Map user needs to workflows throughout the app
    • Participate in whiteboarding sessions to help cross-functional teams gain alignment on the problem and the solution
    • Visualize complex workflows in easy-to-understand diagrams
    • (Bonus if you've read "How to Make Sense of Any Mess")
  • Production design
    • Work in Sketch, Abstract and InVision
    • Build InVision prototypes for stakeholder validation and user testing
    • Build production-ready mockups
    • Collaborate with developers on hand-off
    • Collaborate with developers to QA the final release
    • Work with the design to give constructive feedback on in-progress design work
  • Content
    • Contribute to writing clear, concise in-app copy
    • Contribute to writing error messages that can easily be understood by our users

Position Requirements

  • Degree in HCI, fine arts, UX or equivalent portfolio / work experience
  • 5-8 years experience: wow us with your portfolio, your approach, your humility and your investment in getting it right for our customers
  • Solid problem-solving skills, especially when it comes to complex workflows
  • Experienced: in-depth knowledge of design disciplines and principles (user-centered design, layout, information architecture, typography / layout, ux patterns)
  • Proficient: Adept with design tools like Sketch and InVision. Solid understanding of web technologies (HTML5 and CSS3)
  • Collaborative: Excellent communications skills. Able to receive and incorporate feedback from peers as well as stakeholders, as well as provide constructive criticism. Enjoys working with others.
  • Research-driven and customer focused: You're always looking for ways to know more about your users including both qualitative and qualitative methods for gathering data and feedback
  • Talented: A portfolio of work that showcases strong design thinking (or similar) methodologies where users needs are the center of the solution.
  • Organized: Can handle multiple projects at different phases of delivery at the same time, without sacrificing quality.
  • Focused: a keen eye for detail and the ability to stay on task to ‘get it right’
  • Team player
  • Motivated: Desire to grow and improve as a person, a thinker, a designer
  • Bonus: A background in web or mobile productivity apps / products, ability to do front-end coding using frameworks like Bootstrap, Angular, React, Backbone

This is a full-time position with a competitive salary based on your experience and portfolio. Please provide samples of your work or a link to your portfolio with your application.

What you are looking for in your career

  • An office full of extremely talented, mission-driven people.
  • The chance to use your skills to help a huge range of customers and business compete in the new and growing e-commerce landscape
  • A company where you feel connected to and appreciated by your customers and coworkers for being great at your job
  • Catered lunch at least once a week in a cool office space, in a great location inside one of the best cities in the USA (Austin!)

We offer

  • Health, dental, vision insurance
  • Employee Stock Purchase and 401k plans
  • Flexible vacation and paid holidays
  • Pick your own tech gear
  • Weekly catered lunch
  • Drinks and snacks of your choice + beer

ShipStation is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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SaaS Account Manager

SaaS Account Manager

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  • Austin, TX
  • Full Time

As an Account Manager, you’ll manage the on-boarding and ramp-up of clients buying SaaS services for e-commerce shipping processing and automation. Account Managers are the client’s first point of contact and are responsible for the training and activation of new accounts. They’re responsible for driving full product adoption (turning trial users into subscribers) and are customer advocates in regards to future product enhancements.

Successful candidates will be expert change managers, proactive trainers, and work tirelessly to ensure the satisfaction of the client. They’ll communicate regularly and proactively with internal stakeholders. They’ll be passionate about delighting and retaining customers. If you are interested in being part of an Austin-based SaaS software start-up that is loved by its customers, take a moment to apply!

Responsibilities:

  • Outbound and inbound calls to promote ShipStation’s benefits, technology, and services
  • Rapid response to client inquiries and requests
  • Same-day response times to client inquiries
  • Product demonstrations (live and via webinar)
  • Monitoring account-level reports
  • Advocating internally for clients
  • As assigned, being an evangelist for ShipStation at events, trade shows, etc

You must have:

  • >1 year experience in a client-facing role
  • College degree or equivalent work experience
  • Strong understanding of e-commerce, shipping, and/or B2B SaaS products
  • Ability to think critically and identify a problem’s most fundamental elements
  • Proactive, well-organized, and strong attention to detail
  • Able to drive multiple accounts simultaneously, each at different stages
  • Comfortable with ambiguity and frequent change
  • Proficient in MS Office and a CRM
  • Entrepreneurial spirit and excited about being in a startup environment
  • Proven work ethic
  • Ability to travel 1-4 times per year
  • Experience running your own e-commerce business (a BIG plus)

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Senior Software Engineer

Senior Software Engineer

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  • Austin, TX
  • Full Time

Here at ShipStation, we're passionate about helping online businesses become more productive. We save thousands of merchants hours every day by automating the fulfillment side of their business. We partner with top eCommerce and shipping companies to make a previously complicated and labor-intensive process simple and enjoyable.

We offer competitive compensation, big-company benefits (medical, dental, vision, & a 401(k) plan), all while maintaining the energy, agility, and fun of a start-up. We’re looking for "movers and shakers," people with personality, and those who can take a challenge and run with it.

Position: Senior Software Engineer
As a Senior Software Engineer, you will be responsible for building rich and interactive web applications that help our customers manage their eCommerce sales.

Responsibilities include:

  • Develop, evaluate, update, and maintain ShipStation’s applications
  • Own development projects and modules
  • Responsible for delivering projects end-to-end on production
  • Mentor other engineers on the team by giving technical guidance and code reviews.

Enjoy creative freedom in a start-up environment that embraces new technologies. If you are interested in building cutting-edge SaaS software that is loved by its customers (http://apps.shopify.com/shipstation), take a moment to apply!

You should have:

  • Broad knowledge in web-based application development
  • 7+ years, deep experience with C#/.NET/Node.js or comparable stacks
  • Strong design / architectural instincts
  • Unit/Integration testing experience & opinions
  • Javascript / framework experience (Backbone.js, React, jQuery, etc...)
  • Large system experience
  • Strong SQL / T-SQL skills
  • Strong Interpersonal Skills - ability to work with people with a variety of skill sets

Education

Bachelor’s degree in Computer Science, Information Systems, or relevant experience.

Would be great to also have experience with:

  • Node.js
  • AWS (EC2, SQS, ECS, Lambda)
  • Messaging (SQS, Kafka, RabbitMQ, MSMQ, etc...)
  • Lucene and/or Elasticsearch
  • Web standards & accessibility
  • Running your own e-commerce business

Benefits

  • 100% paid medical, dental, and life insurance
  • Employee Stock Purchase and matching 401k plan
  • Flexible vacation and paid holidays
  • Stocked kitchen, Beer Friday, and at least one catered lunch per week
  • Casual yet energized work environment
  • Flexible schedule

ShipStation is an Austin-based software company that is growing tremendously. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, Squarespace, and over 65 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

 

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Our Story

Nathan, President & CEO

Favorite Superhero:

Iron Man

Random Fact About Me:

I’m in the select group of people who actually enjoy thinking about how to solve warehouse problems.

Tom, CTO

About Me:

I love sabermetrics, e-sports, tacos, and barbecue. I’m married to a wonderful wife and together we have three brilliant daughters, an aggressive cat, and one especially obnoxious dog.

Fun Fact:

My favorite superpower is teleportation.

Andrea, Head of Marketing

.

John, General Manager

Favorite Superhero:

Superman

Random Fact About Me:

Red Devils supporter!

Paul, VP of Technology

Favorite Pastime:

Filling out new hire questionnaires

Random Fact About Me:

I’m 6’4 and I can jump tap a regulation basket ball rim (just barely).

ShipStation

ShipStation is committed to making the lives of every online retailer easier. Our goal is to provide powerful ecommerce shipping tools as great as the products our users sell.

ShipStation History

Co-founded in 2011 by Jason Hodges and Byron Wier, ShipStation has grown quickly but our mission hasn’t changed. We focus on the needs of online sellers and continue to build the best and most efficient shipping software available.

We’re proud to hang our hats in one of the best cities in the south: Austin, Texas. With neighbors like Matthew McConaughey, Sandra Bullock, and Willie Nelson, and (not to mention the fact that Austin is one of the biggest tech hubs in the country), how could we call anywhere else home?

Austin, Texas

Our Product

ShipStation's web-based shipping solution enables online retailers to quickly and easily import, organize, process, and ship their orders. It integrates with over 100 shopping carts, marketplaces, package carriers, and fulfillment services. ShipStation eliminates the need for merchants to login to several different platforms to manage orders; everything they need is in one place. Our software empowers every ecommerce merchant to be exceptionally efficient -- wherever they sell and however they ship.

ShipStation Culture

Benefits & Perks

401(k) with Employer Matching

401(k) with Employer Matching

Employee Stock Purchase Plan

Employee Stock Purchase Plan

Charitable Donation Matching

Charitable Donation Matching

Unlimited PTO & Education Reimbursement

Unlimited PTO & Education Reimbursement

Health, Vision, & Dental Benefits

Health, Vision, & Dental Benefits

Pet Insurance

Pet Insurance

Volunteer Days

Volunteer Days

Catered Lunch Every Wednesday

Catered Lunch Every Wednesday

Company-Sponsored Sports Teams

Company-Sponsored Sports Teams

Monthly Taco Tuesdays

Monthly Taco Tuesdays

Unlimited Healthy Snacks & Drinks

Unlimited Healthy Snacks & Drinks

Weekly Beer Fridays

Weekly Beer Fridays