ShipStation
Make Ship Happen

We are not bystanders. We are not spectators. And we won’t be satisfied until we know that every seller, wherever they sell and however they ship, is exceptionally efficient.
If you're ready to #GetShipDone, apply to be a part of the ShipStation team.

Current Openings

Sick of being a clock watcher? Then take a look at our list of open positions.

United States

Title Details
Inside Sales Representative

Inside Sales Representative

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  • Austin, TX
  • Full Time

As an Inside Sales Rep, you’ll help drive user adoption of SaaS services for e-commerce shipping processing and automation. ISRs will interact with merchants as they begin using ShipStation, and will work alongside our Account Managers to ensure great user experiences for new ShipStation users. They are responsible for clear communication to prospective ShipStation users, and will assist merchants throughout the trial process - showing ShipStation value and helping turning trial users into subscribers. ISRs will interact with Sales, Marketing and Support teams, and will be customer advocates in regards to future product enhancements.

Successful candidates will be comfortable making a high volume of phone calls to interested merchants, and can concisely show the benefits of ShipStation. They will become product experts, and will be enthusiastic about interacting with entrepreneurs and their growing businesses on a daily basis. They’ll be passionate about delighting and retaining customers. If you are interested in being part of an Austin-based SaaS software start-up that is loved by its customers, take a moment to apply!

Responsibilities:

  • Outbound and inbound calls to promote ShipStation’s benefits, technology, and services
  • Rapid response to client inquiries and requests
  • Same-day response times to client inquiries
  • Advocating internally for clients
  • As assigned, being an evangelist for ShipStation at events, trade shows, etc

You must have:

Superb communication skills: You understand that effective communication is about more than what you say, it’s about taking the time to listen and understand. You can make complicated concepts sound easy or describe in detail the simplest of interactions.

A deep understanding of software and the web: You won’t need to know how to code, but terms like PHP, SQL, and JavaScript shouldn’t be foreign to you. You can quickly learn complex procedures, troubleshoot potential bugs on the fly (pun intended), and visualize customers’ screens from their description alone.

An empathetic desire to help: For you, a new inquiry isn’t just a case to close, but an opportunity to understand someone’s story and make their life better. Our purpose as a company is to help online businesses to thrive.

Prior customer facing experience: Whether it was working the cash register at Starbucks or working as an Apple Genius, you should have experience working with customers.

Strong interpersonal skills – ability to work with people with a variety of skill sets

Insane ability to “Get Ship Done!” – Can you make good choices that serve both the customer and company? We need folks who are passionate about delighting and retaining customers.

 

What you are looking for in your career

  • An office full of extremely talented, mission-driven people.
  • The chance to use your skills to help a huge range of customers and business compete in the new and growing e-commerce landscape
  • A company where you feel connected to and appreciated by your customers and coworkers for being great at your job
  • Catered lunch at least once a week in a cool office space, in a great location inside one of the best cities in the USA (Austin!)

We offer:

  • Health, dental, vision insurance
  • Employee Stock Purchase and 401k plans
  • Flexible vacation and paid holidays
  • Weekly catered lunch
  • Drinks and snacks + beer

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

Equal Opportunity Employer/Veterans/Disabled

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Title Details
Sr. Director, IT

Sr. Director, IT

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  • Austin, TX
  • Full Time

 

Team/Department Description:

The Information Technology (IT) Services group is responsible for the overall strategy and management of the ShipX family of company’s Information Technology systems, policies and operational oversight for the Stamps.com SaaS Platform. 

 

Strategic Imperative:

The Senior Director, Information Technology (IT) role is critical to the ShipX family of companies as it is responsible for providing a secure, robust, high-performing, and highly available infrastructure. Our infrastructure includes on-premise to support the business operations and digital services. It is equally critical to defend our company's trust by providing data and information security through best in class practices and governance structure.  

 

Primary Objectives:

1.       Strategic direction for Information Technology systems.

2.       Manage systems support, maintenance, implementations and upgrades.

3.       Compliance, Risk and Audit Management.

4.       Vendor management and contract negotiations

5.   Staff Management and development.

 

Qualifications - To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Essential Position Duties (typical monthly, weekly, daily tasks):

1.   Strategic direction for Information Technology systems.

·         Develop, implement and communicate company IT strategy.

·         Establish strategic direction for critical Information System platforms, influencing and setting strategic direction for operational improvement initiatives.

·         Work with business partners and the development organization to help define, document, and implement processes as well as recommend process improvements.

 

2.   Manage systems support, maintenance, implementations and upgrades.

·         Lead the functional areas of infrastructure engineering, IT operations, end users support services, and enterprise collaboration applications.

·         Participate in M&A activities by defining synergies and carrying through on service optimizations critical to the ongoing support of the organization.

·         Deliver secure, reliable IT infrastructure and services for data center, network, servers and endpoints.

 

3.   Compliance, Risk and Audit Management.

·         Define/maintain security policy and best practices for both data center and cloud infrastructure.

·         Perform internal security audits and reports.

 

4.   Vendor management and contract negotiations.

·         Manage vendors and service contracts related to IT functions before release.

·         Manage operating and capital budgets.

 

5.   Staff Management and development.

·         Lead staff responsible for the day to day operations and administration of the strategic and tactical projects within their functional prevue (infrastructure, operations, end user support and collaboration applications). 

 

Education and/or Experience:                                                        

·         Bachelor's degree in Computer Science, Information Science or related field.

·         Minimum of Four (4) years of experience as a Senior leader supporting at least 400 corporate users.

·         Minimum of Seven (7) years of leading technology teams including internal Help Desk and NOC team to high performance standards.

·         Strong background with Microsoft foundational and desktop technologies and managing an enterprise with hundreds of physical and virtual servers, desktops systems and databases.

 

Skills and Knowledge:

·         Proven skills and competency in operating a 24x7 online platform.

·         Network and Security Designs with an emphasis on PCI, GDPR, SOC1/2 requirements and controls.

·         Practical understanding and implementation of MS SQL architectures that leverage both an OLTP and OLAP environment.

·         Highly analytical with the ability to perform statistical analysis and leverage data to drive decisions.

·         Excellent written and verbal communication skills with stakeholders across all lines of business

·         Ability to work within a frequently changing environment.

 

Computer/Software/Application Proficiency:                                          

·         AWS

o   Terraform/Cloud Formation

o   AMI, Auto- scaling, and Octopus Deployments

o   Direct Connect, Route53 etc.

·         Office365, G Suite, OKTA

·         Network technologies (VPCs/BGP/ACLs/ELB/ELB etc)

·         SQL Replication (Always On, Mirroring, Transactional and P2P)

·         Splunk, Slack, Jira

 

Travel Requirements:

·         Occasional, less than 10%.

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Title Details
Bilingual SaaS User Success Specialist (French)

Bilingual SaaS User Success Specialist (French)

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  • Austin, TX
  • Full Time

As a SAAS Support / User Success Specialist, you’ll be at the vanguard of ShipStation’s customer interaction. Answering the phone will be your primary responsibility, but you will also tackle emails and some live chats. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application and working closely with ShipStation’s team of excellent engineers, designers, sales and marketing folks. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

You must have:

  • Must have the ability to speak, read and write in French.
  • Superb communication skills: You LOVE being on the phone.  You understand that effective communication is about more than what you say, it’s about taking the time to listen and understand. You can make complicated concepts sound easy or describe in detail the simplest of interactions.
  • A deep understanding of software and the web: You won’t need to know how to code, but terms like PHP, SQL, and JavaScript shouldn’t be foreign to you. You can quickly learn complex procedures, troubleshoot potential bugs on the fly (pun intended), and visualize customers’ screens from their description alone.
  • An empathetic desire to help: For you, a new inquiry isn’t just a case to close, but an opportunity to understand someone’s story and make their life better. Our purpose as a company is to help online businesses to thrive.
  • Prior customer facing experience: Whether it was working the cash register at Starbucks or working as an Apple Genius, you must have experience working with customers.
  • Strong interpersonal skills – ability to work with people with a variety of skills
  • Insane ability to “Get Ship Done!” – Can you make good choices that serve both the customer and company? We need folks who are passionate about delighting and retaining customers.

 

Would be great to also have experience with:

  • B2B or SaaS support
  • Content creation for blogs and support articles
  • Running your own e-commerce business
  • Willing to accept hugs from customers
  • Anything else you’re awesome at! (we’d love to know)

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamline the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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*All fields are required.

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Title Details
Regional HR Manager

Regional HR Manager

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  • Austin, TX
  • Full Time

Overview:

The Human Resources department is a client services organization that works to serve 2 primary clients: the employees and the business. As such, we aim to be 3rd party neutrals who evaluate each client’s needs individually as well as in conjunction to each other to provide fair and equitable proactive consultative advice and solutions in an attempt to benefit both. The HR team services the combined companies across the functions of employee relations, talent acquisition, HR operations, talent management, health and welfare benefits, HRIS, compensation, worker’s compensation, performance management, learning and development, and project management.      

 

By utilizing practical human resources expertise and application of industry best practices, the Regional Human Resources (HR) Manager assists both the employee and the company maximize results. The position is responsible for enhancing the workplace culture and supporting assigned business unit(s).

 

Primary Objectives:

 

  1. First Point of Contact
  2. Management Partnership
  3. Employee Relations and Investigations
  4. ADA Interactive Process
  5. Employee Engagement Efforts
  6. Employee Safety Lead
  7. Learning and Development, Planning and Facilitation
  8. Compliance Management
  9. Employee Management
  10. Facilities/Office Management

 

 

Qualifications - To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Essential Position Duties (typical monthly, weekly, daily tasks):

 

  • First Point of Contact
    • Serves as the first point of contact for the ShipX employee base primarily located in Austin, Texas and St Louis, Missouri in addressing HR concerns/inquiries. 
    • Interprets, educates, and provides support and counsel on HR policies as necessary
  • Management Partnership
    • Build knowledge of the company and client-department function/process, occasionally participate in department meetings, and understand their needs to provide context to HR related issues.
    • Assist in formulating and evaluating basic reports and data to provide appropriate analytical recommendations to the business unit.
  • Employee Relations and Investigations
    • Ensure quick resolution and proper documentation of employee concerns and performance management issues, including evaluating performance documentation up to employment termination by utilizing policy, HR tools, precedent, labor regulations, and methodologies.
    • Advise management on and assist with conducting performance discussions up to and including voluntary and involuntary terminations; collecting data for analysis.
    • Conduct confidential investigations, document findings, and make recommendations for resolution.
  • ADA Interactive Process
    • Educate on and facilitate the interactive process from start to finish with management, employee, and medical professionals. Document process and decisions.
    • Collaborate with Benefits to coordinate certifications, leaves, etc.
  • Employee Satisfaction and Engagement
    • Ensure a work environment that allows ShipX to attract and retain top talent in a competitive industry and location
    • Employee Events: Organize employee events of varying size throughout the year to promote good will and camaraderie among co-workers.
    • Promotes the organization's philosophy and values; ensures quality in all areas; and encourages teamwork by coaching and providing support in the department and throughout the organization. 
  • Employee Safety Lead
    • Emergency Response Team: Coordinate with the Facilities Lead, insurance provider, and local Fire Marshall
    • Ergonomics: Partners with Facilities to evaluate ergonomic concerns and make recommendations
    • Physical Security: Partner with Facilities to enforce security policies, continuously monitor for safety issues
  • Learning and Development Planning and Facilitation
    • Identify trainings that will proactively address issues or facilitate growth within the client base, and co-facilitate training sessions
    • Partners with others in HR to conduct new hire orientations, sexual harassment and safety training sessions.
  • Compliance Management
    • Maintains knowledge of legal requirements and government reporting regulations affecting human resource functions and ensure that policies, procedures, and reporting are in compliance.
    • Ensures fair and consistent application of company policies, procedures, federal and state laws
    • Ensures postings and other public documents are current and compliant
    • Partner with Talent Acquisition on OFCCP Compliance efforts and audits
  • Employee Management
    • Manages and provides servant leadership to 2-5 employees
  • Facilities/Office Management
    • Ensures a safe, healthy, and engaging workplace experience
    • Provides guidance on all office management related functions
    • Vendor liaison
    • Sets and manages to a defined budget
  • Special Projects as assigned

 

Additional Management Responsibilities:

 

  • Performance Management: setting and managing goals, on-going coaching, corrective action, annual reviews, rewards/recognition, and team/individual development
  • Employee Life Cycle Management: headcount forecasting, job descriptions, recruiting/hiring, termination
  • Governance: ensuring compliance to company policy/practice (e.g. attendance, behavior, workplace attire), ensuring compliance to employment law (e.g. time keeping, anti-harassment and diversity)
  • Leadership: ensures availability to staff, team building, building rapport with individuals, encouraging strong collaborative relationships between individuals and departments, facilitating a healthy work/life mix, solicits and applies feedback (internal and external to team), self-improvement as a leader/manager of people
  • Culture Ambassador: proactively demonstrate and cultivate a culture of cooperative collaboration, strong work ethic, solutions-orientation, quality focus, results-orientation,  relaxed/enjoyable atmosphere, team- and individual- celebration, and company/product pride

 

 Education and/or Experience:                                                        

  • Bachelor’s Degree in Human Resources, Business Administration, Psychology, or other related field preferred
  • Five to Nine (5-9) years of progressive Human Resources experience.
  • Two to Three (2-3) years of employee relations experience.
  • Two to Three (2-3) years of exempt level work.
  • One to Two (1-2) years of management of direct reports
  • Certifications of Human Resources professionals preferred (example: PHR/SPHR, CP/SCP).

 

Skills and Knowledge:

  • General HR knowledge and experience in the areas of employee/labor relations, including employment law and HR industry practices.
  • General knowledge of federal and state laws and regulations related to HR industry practices (e.g., FLSA, FMLA/CFRA, ADA, EEO/AA, etc.).
  • Demonstrated experience interfacing with clients at all levels in an HR capacity.
  • Demonstrated experience providing guidance and consultation regarding policy and procedures to staff at all levels.
  • Proven problem-solving ability, resourcefulness, analytical skills, and experience providing recommendations based on assessment.
  • Proven ability to work independently and effectively plan and prioritize work to accomplish multiple projects with competing deadlines.
  • Ability to handle matters of confidentiality with utmost tact and diplomacy.
  • Demonstrated ability to adapt to change and actively support change initiatives in a positive manner.
  • Knowledge and experience with HR management systems and other HR software applications to track information and generate reports.

 

Computer/Software/Application Proficiency:                                                         

  • Proficiency in Microsoft Office (Excel, Word, Outlook and PowerPoint)
  • Experience with ADP applications (ADP Vantage strongly preferred).

 

Travel Requirements:

  • 15% domestic travel or less

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Title Details
Talent Advisor

Talent Advisor

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  • Austin, TX
  • Full Time

Overview

The Human Resources department is a client services organization that works to serve 2 primary clients: the employees and the business. As such, we aim to be 3rd party neutrals who evaluate each client’s needs individually as well as in conjunction to each other to provide fair and equitable proactive consultative advice and solutions in an attempt to benefit both. The HR team services the combined companies across the functions of employee relations, talent acquisition, HR operations, talent management, health and welfare benefits, HRIS, compensation, worker’s compensation, performance management, learning and development, and project management.      

 

 

The Talent Advisor is a full-cycle recruiter to help build a recruitment practice and facilitate the company’s continued success and growth through people. This role will assist in the creation and continual evolution of a best-in-class recruitment function. In doing so, he/she will have a material impact on managements’ understanding of recruitment, ability to forecast needs, and staffing focus with the future in mind. This will alleviate the recruitment burden for managers by reducing procedural redundancies and roadblocks while increasing quality of hire and assisting the company to reach its strategic objectives. Specific areas of focus will be on engineering and product talent.

 

Primary Objectives:

 

  1. Partnership with Management as a Talent Advisor
  2. Partnership with Other Human Resource Team Members on Employee Life Cycle
  3. Full Cycle Recruitment of Technical and Non-Technical Positions
  4. Job Evaluations and Leveling
  5. Staffing: Temporary Employees
  6. Event Planning (Job Fairs, etc.)
  7. University Relations

Qualifications - To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Essential Position Duties:

 

  • Partnership with Management as a Talent Advisor to positively impact hiring decisions 
    • Company-Wide Talent Strategy Knowledge
    • Hiring Manager Persuasion
    • Labor Market Expertise (Market Benchmarking)
    • Lead Generation (Active Networking)
    • Company-Specific Business Acumen
  • Partnership with Other Human Resource Team Members on Employee Life Cycle
    • Ensure GREAT candidate experience as a preface to the employee experience
    • Partner on events/initiatives that would enhance engagement, retention, and branding
    • Be informed on regional issues with potential impacts on talent needs
  • Job Evaluations and Leveling 
    • Evaluate the knowledge and skills that are necessary to perform the job and establishes the job's duties, responsibilities, tasks and level of authority within the organization's job hierarchy
  • Full Cycle Recruitment of Technical and Non-Technical Positions 
    • Post into the ATS or external job sites
    • Source/Pipeline for Talent
    • Screen, Interview, and Assess Candidates
    • Recruitment Coordination (Scheduling Interviews, etc.) and Administration
    • Disposition and Candidate Care and Communications
    • Negotiate and Prepare Offer Letters
    • Manage Pre-hire Engagement and On-boarding
    • Ensure OFCCP/AAP Compliance and Audit Compliance
  • Staffing: Temporary Employees (recruitment and building of contingent workforce) 
    • Partner with the business to provide temporary staffing support as needed.
    • Manage and interact with third party vendors
  • Event Planning (Job Fairs, etc.) 
    • Plan for and execute events to identify targeted talent
  • University Relations 
    • Partner with colleges, universities, and trade schools to promote career opportunities with the organization

Education and/or Experience:                                                         

  • Bachelor’s in Business, Human Resources, or related field from an accredited 4-year university is preferred
  • Three or more 3+ years of high volume full-cycle recruitment experience
  • Two or more 2+ years of in-house recruitment experience
  • Experience as a Technical Recruiter is a plus
  • Previous Agency experience is a plus

Skills and Knowledge:

  • Proficient in public speaking and presentations
  • Strong experience in social recruiting
  • Strong negotiation skills

Computer/Software/Application Proficiency:                                                         

  • Proficient in Applicant Tracking Systems (preferably iCIMS)
  • Proficient in MS Office Suite (advanced usage of MS Excel)

Travel Requirements:

  • 25%

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Title Details
SaaS Account Manager - West Coast

SaaS Account Manager - West Coast

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  • Austin, TX
  • Full Time

As an Account Manager, you’ll manage the on-boarding and ramp-up of clients buying SaaS services for e-commerce shipping processing and automation. Account Managers are the client’s first point of contact and are responsible for the training and activation of new accounts. They’re responsible for driving full product adoption (turning trial users into subscribers) and are customer advocates in regards to future product enhancements.

Successful candidates will be expert change managers, proactive trainers, and work tirelessly to ensure the satisfaction of the client. They’ll communicate regularly and proactively with internal stakeholders. They’ll be passionate about delighting and retaining customers. If you are interested in being part of an Austin-based SaaS software start-up that is loved by its customers, take a moment to apply!

This position is for a 10AM to 7PM schedule for West Coast accounts. 

Responsibilities:

  • Outbound and inbound calls to promote ShipStation’s benefits, technology, and services
  • Rapid response to client inquiries and requests
  • Same-day response times to client inquiries
  • Product demonstrations (live and via webinar)
  • Monitoring account-level reports
  • Advocating internally for clients
  • As assigned, being an evangelist for ShipStation at events, trade shows, etc

You must have:

  • >1 year experience in a client-facing role
  • College degree or equivalent work experience
  • Strong understanding of e-commerce, shipping, and/or B2MB SaaS products
  • Ability to think critically and identify a problem’s most fundamental elements
  • Proactive, well-organized, and strong attention to detail
  • Able to drive multiple accounts simultaneously, each at different stages
  • Comfortable with ambiguity and frequent change
  • Proficient in MS Office and a CRM
  • Entrepreneurial spirit and excited about being in a startup environment
  • Proven work ethic
  • Ability to travel 1-4 times per year
  • Experience running your own e-commerce business (a BIG plus)

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Title Details
Senior SQL Server DBA

Senior SQL Server DBA

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  • Austin, TX
  • Full Time

ShipStation is an Austin-based software company that is growing tremendously. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, Squarespace, and over 65 other online marketplaces. Our web-based shipping applications streamline the order fulfillment process for anyone selling on the Internet.

We are on a mission to make every seller, wherever they sell and however they ship, exceptionally efficient at shipping orders. We are looking for insanely talented people who want to jump in and roll up their sleeves with us to make it happen. By furthering your career at ShipStation, you'll enjoy the challenging work as well as the especially stellar benefits.

Position: Senior SQL Server DBA

As a Senior SQL Server DBA and member of the Engineering Operations team, this individual is responsible for the research and planning, development, implementation, utilization, monitoring, and administration of databases, primarily MS SQL Server. They are also responsible for the security, integrity, efficiency, scheduling, and documentation of the databases. They will establish and enforce written guidelines, rules and standards.

Specific responsibilities include:

  • Perform day to day and long term monitoring of system health as it relates to database usage and performance.
  • Perform research into database performance issues and come up with solutions to address those concerns.
  • Respond to requests for data from internal users in a timely fashion.
  • Perform database health checks using SQL Extended Events, performance monitor, and DBCC commands.
  • Be in an on-call rotation to ensure 24 hour uptime and address of hours issues.

About you: 


Our ideal candidate is a professional who thrives amidst the challenges of a fast-paced, start-up environment and possesses a natural bent towards common sense thinking and urgency in delivery. You will have the opportunity to bring your energy and passion as the product expert of a high-performing team, working collaboratively on the planning, definition and delivery of ShipStation's product portfolio.

More about you:

  • Bachelor's degree in Computer Science or a related field preferred.
  • 5+ years in Database Design, Development, Administration of MS SQL Server in Production, Development and QA environments.
  • Excellent analytical, Interpersonal and Communication skills, fast learner, hardworking and good team player.
  • Expert in database Performance Tuning, using tuning methodology, including query plans, DMVs, trace files and other SQL Server tools.
  • Expert in writing T-SQL, including complex stored procedures, functions, views and triggers.
  • Good knowledge of configuration management concepts, release management, change management concepts, industry standards and best practices
  • Experience in fine tuning indexes for performance improvement.
  • Experience implementing data partitioning to improve performance.
  • Experience in security concepts as they relate to SQL Server.
  • Experience in day to day monitoring of system performance using tools such as SQL Sentry, New Relic, Solarwinds DPA, and AWS CloudWatch.
  • Able to create effective Backup and Recovery plans.
  • Experienced and knowledgeable of high availability and disaster recovery solutions with Windows Server Failover Clustering, Availability Groups, Log shipping and Database Mirroring.
  • Experience with Data Warehouse concepts and implementation to provide reporting solutions for the organization. Experience with Data Warehouse platforms such as Redshift and reporting tools such as SSRS and Looker.
  • Experience in creation of SSIS packages for transferring data from various data sources like text files, MS Excel, SQL Server, and PostgreSQL.
  • Experience in using Excel to create Pivot tables, and accessing multidimensional cubes from Excel.
  • Experience with very large databases (VLDB)

Would be great to also have experience with:

  • Amazon Web Services ( EC2, VPCs. S3, Route53) is a plus
  • PostgreSQL database administration and tuning

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

We offer a start-up environment w/ big-company perks:

  • Health, dental, vision insurance
  • Employee Stock Purchase and 401k plans
  • Flexible vacation and paid holidays
  • Pick your own tech gear
  • Weekly catered lunch
  • Drinks and snacks of your choice + beer

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Title Details
Lead API Architect

Lead API Architect

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  • Austin, TX
  • Full Time

About ShipEngine

At ShipEngine — and our sister company, ShipStation — we liberate entrepreneurs of all scales from inefficiencies and complexities in logistics, so they can focus more on what they love: designing their store experiences, building businesses, and engaging with their customers. We solve mind-boggling problems at scale but our passion is really for entrepreneurs and their customers. This has made us the market leader in the eCommerce shipping and logistics space with hundreds of millions of orders and shipments every month.

About This Position

Our Developer Experience team advocates for the developers who use our APIs and ensures that the products we build are well-designed, easy to use, and solve their needs.

We’re looking for an API architecture lead who has spent years using APIs to solve real business problems. Someone who is highly skilled at API design and domain modeling, is adept at writing clear, approachable documentation, and can build tooling and libraries in a variety of programming languages for our customers to leverage.

This is a cross-functional role requiring you to collaborate with product, engineering, marketing, sales, and customer-success teams to ensure that users have a frictionless end-to-end experience with ShipEngine. You will help shape the future of our API products and developer experience.

At ShipEngine, you will...

  • Become an expert on our current APIs and design patterns
  • Provide technical and strategic insight on API products, features, designs, and standards
  • Lead the design of new APIs in collaboration with stakeholders and subject matter experts
  • Establish code, design, and writing standards
  • Determine the technologies and processes that the DX team uses
  • Create automated tests to ensure that APIs comply with designs, schemas, and style guides
  • Create technical content (sample code, demos, reference implementations) to demonstrate usage and best practices
  • Write and maintain client libraries and SDKs in multiple programming languages
  • Write API documentation, tutorials, and demos
  • Work cross-functionally with other departments that interact with developer customers
  • Be in a highly visible thought leadership role, presenting insightful content to both internal and external audiences
  • Help organize and run community events, meetups, hackathons, and conferences
  • Lead by example and foster a culture of quality in our DX and engineering teams

 

We’re looking for someone who...

  • Has a strong desire to influence the product direction and be responsible for the developer experience
  • Is a technical expert who can make well-informed design decisions and evangelize best practices within the company
  • Navigates trade-offs effectively
  • Has the experience necessary to proactively anticipate problems and offer solutions
  • Is proficient in writing code in a few different programming languages, and enjoys learning new languages
  • Empathizes with users of all experience levels
  • Enjoys teaching and enabling other developers to be successful
  • Is a skilled writer who can explain complex topics simply and clearly
  • Is comfortable speaking and presenting to internal and external audiences
  • Has their finger on the pulse of current development trends in multiple ecosystems
  • Excels at generating excitement and positivity about our product and features
  • Thrives in a cross-functional, collaborative environment
  • Can work with a high degree of autonomy and limited supervision
  • Holds themselves to a high standard of quality and has meticulous attention to detail

 

Qualifications

  • Significant experience designing, building, and using APIs
  • Proficient in domain modeling and domain driven design
  • Deep understanding of REST principles and the best practices in the field
  • Familiar with multiple REST specifications and the differences between them
    (e.g. JSON:API, HAL, OData)
  • Familiar with multiple API protocols and their strengths/weaknesses
    (e.g. SOAP, REST, Atom, GraphQL, gRPC, Socket.io)
  • Understands different API styles and when to use them
    (e.g. RPC, CRUD, query, pub/sub, real-time)
  • Experience with API testing tools, including contract testing, specification testing, and compliance testing
  • Able to write idiomatic and approachable code in a few different programming languages (especially PHP, C#, Python, Ruby, and JavaScript)
  • Excellent written and verbal communication skills

 

Benefits

  • Competitive salary
  • Casual environment and flexible work schedule
  • 100% paid medical, dental, vision, disability, and life insurance
  • Employee Stock Purchase Plan
  • Vanguard 401k with matching
  • Flexible vacation and paid holidays
  • Stocked kitchen, beer Fridays, weekly catered lunches (+ healthy options!)
  • Sit/stand desk, and top-of-the-line workstation of your choosing
  • Work with the latest technologies
  • Contribute to open source
  • Speak at conferences and meetups

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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User Success Specialist - Phone Speciality

User Success Specialist - Phone Speciality

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  • Austin, TX
  • Full Time

As a User Success Specialist on the Phone Team, you’ll be at the forefront of the ShipStation user experience. You’ll handle inbound calls, outbound calls, and emails from our users — ranging from the small Etsy seller to the huge eBay and Amazon seller. You’ll be helping users set up their businesses to be as efficient as possible or troubleshoot an issue that’s blocking their workday, so that they can succeed and fulfill their entrepreneurial dreams.

You’ll accomplish this by developing an exhaustive understanding of the application and working closely with ShipStation’s team of amazing support specialists. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

 

Responsibilities:

  • Resolve user issues efficiently and empathetically through inbound and outbound phone calls, using all resources available.
  • Email users through support tickets.
  • Escalate issues that need more extensive troubleshooting using a standard escalation process.
  • Communicate trending questions, issues, and product suggestions internally as needed to ensure a seamless user experience.

 

You must have:

  • 1 year of phone experience
  • Typing speed over 55 WPM
  • Superb communication skills: You understand that effective communication is about more than what you say, it’s about taking the time to listen and understand. You can make complicated concepts sound easy or describe in detail the simplest of interactions.
  • A deep understanding of software and the web: You won’t need to know how to code, but terms like PHP, SQL, and JavaScript shouldn’t be foreign to you. You can quickly learn complex procedures, troubleshoot potential bugs on the fly (pun intended), and visualize customers’ screens from their description alone.
  • An empathetic desire to help: For you, a new inquiry isn’t just a case to close, but an opportunity to understand someone’s story and make their life better. Our purpose as a company is to help online businesses to thrive.
  • Prior customer facing experience: Whether it was working the cash register at Starbucks or working as an Apple Genius, you must have experience working with customers.
  • Strong interpersonal skills – ability to work with people with a variety of skill sets
  • Insane ability to “Get Ship Done!” – Can you make good choices that serve both the customer and company? We need folks who are passionate about delighting and retaining customers.

 

Would be great to also have experience with:

  • B2B or SaaS support
  • Running your own e-commerce business
  • Anything else you’re awesome at! (we’d love to know)

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

 

Equal Opportunity Employer/Veterans/Disabled

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Major Account Support Specialist (11 AM - 8 PM CST)

Major Account Support Specialist (11 AM - 8 PM CST)

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  • Austin, TX
  • Full Time

As a Major Account Support Specialist, you’ll be working with our largest and highest-profile users through emails, live chats, and inbound phone calls to provide top-level service.

Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application while thinking outside the box to find creative workflows to maximize efficiency.

ShipStation’s Major Account Support team is a fast-paced environment that requires our agents to be flexible to accommodate the needs of the business and our users. This opening is for our closing shift (11 AM - 8 PM CST).

 

You must have:

  • 2 years experience in SAAS support role.
  • A deep understanding of software and the web: You won’t need to know how to code, but terms like PHP, XML, HTML, JSON, SQL, and JavaScript shouldn’t be foreign to you. You can quickly learn complex procedures, troubleshoot potential bugs on the fly (pun intended), and visualize customers’ screens from their description alone.
  • An empathetic desire to help: For you, a new inquiry isn’t just a case to close, but an opportunity to understand someone’s story and make their life better. You will do this by understanding what the user needs to ensure the best experience from start to finish. Our purpose as a company is to help online businesses to thrive.
  • Superb communication skills: You understand that effective communication is about more than what you say, it’s about taking the time to listen and understand. You can make complicated concepts sound easy or describe in detail the simplest of interactions.
  • Strong interpersonal skills – ability to work with people with a variety of skill sets
  • Ability to apply common sense understanding and urgency to provide solutions furnished in written, and oral form.
  • Ability to problem-solve by thinking critically to fully understand user needs.  
  • Use logical and creative thought processes to understand and develop complex solutions.
  • Be self-sufficient while being situationally aware: you will work with your team to maintain the fastest response possible.
  • Insane ability to “Get Ship Done!” – Can you make good choices that serve both the user and the company? We need folks who are passionate about delighting and retaining customers.

Would be great to also have experience with:

  • Enterprise-level B2B or SaaS support
  • Familiar with Zendesk, Zentalk, Zendesk Chat, Excel, Google Apps
  • Working knowledge of e-commerce and shipping
  • Content creation for blogs and support articles
  • Running your own e-commerce business
  • Anything else you’re awesome at! (we’d love to know)

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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SaaS User Success Specialist

SaaS User Success Specialist

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  • Austin, TX
  • Full Time

As a SAAS Support / User Success Specialist, you’ll be at the vanguard of ShipStation’s customer interaction. Answering the phone will be your primary responsibility, but you will also tackle emails and some live chats. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application and working closely with ShipStation’s team of excellent engineers, designers, sales and marketing folks. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

You must have:

  • Superb communication skills: You LOVE being on the phone.  You understand that effective communication is about more than what you say, it’s about taking the time to listen and understand. You can make complicated concepts sound easy or describe in detail the simplest of interactions.
  • A deep understanding of software and the web: You won’t need to know how to code, but terms like PHP, SQL, and JavaScript shouldn’t be foreign to you. You can quickly learn complex procedures, troubleshoot potential bugs on the fly (pun intended), and visualize customers’ screens from their description alone.
  • An empathetic desire to help: For you, a new inquiry isn’t just a case to close, but an opportunity to understand someone’s story and make their life better. Our purpose as a company is to help online businesses to thrive.
  • Prior customer facing experience: Whether it was working the cash register at Starbucks or working as an Apple Genius, you must have experience working with customers.
  • Strong interpersonal skills – ability to work with people with a variety of skills
  • Insane ability to “Get Ship Done!” – Can you make good choices that serve both the customer and company? We need folks who are passionate about delighting and retaining customers.

 

Would be great to also have experience with:

  • B2B or SaaS support
  • Content creation for blogs and support articles
  • Running your own e-commerce business
  • Willing to accept hugs from customers
  • Anything else you’re awesome at! (we’d love to know)

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Marketing Project Manager

Marketing Project Manager

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  • Austin, TX
  • Full Time

Do you look at a puzzle and see a masterpiece? Do you manage your day-to-day life in a Google or desktop calendar? Are you always nominated to sit on your HOA or non-profit board because you always know how to rally others to get the job done? Then you may be our next ShipStationeer. 


ShipStation, the leading shipping software for online sellers, is growing quickly and has an immediate need for a marketing project manager. We’re looking for an exceptionally organized individual to help the marketing team scale work across multiple brands. This person will be responsible for overseeing every aspect of cross-channel projects, including the coordination and completion of projects on time, within budget, and within scope. 
 

Duties include:

  • Manage our project management tool, Asana, including the creation of tickets, assignment of work to others, management of timelines, and communication of deliverables
  • Track project performance, specifically to analyze the successful completion of short and long-term goals
  • Coordinate internal resources and third parties/vendors for the flawless execution of projects
  • Ensure that all projects are delivered on-time, within scope and within budget
  • Understand resource availability and the best way to allocate an individual’s time to meet project goals
  • Ensure all projects are set up in a way that outcomes can be measured, such as white paper downloads, page visits, etc.
  • Prepare reports for upper management regarding status of project and campaigns, always ready to give real-time updates on the status of projects.
  • Report and escalate any issues to management as needed

 

Skillsets:

 

  • The ability to lead without authority to influence a group of individuals who you don’t directly manage
  • An exceptional ability to manage tasks and deadlines
  • Experience working with designers, copywriters, and brand managers
  • Proven ability to work with individuals at all levels, across the organization, to get the job done
  • An ability to “see the big picture” and develop an understanding of how small tasks contribute to large outcomes
  • An ability to ask the right questions to the right individuals 


 

You Must Have:

3+ years of work experience as a Project Manager

4-year college degree, preferably in marketing, business, or related field  

Experience of working with a variety of different departments and the ability to build business relationships

Experience with using various marketing tools (Asana, Hubspot, Looker, Google Drive, Jira, Airtable, etc.)

Leadership Skills: You will have to keep your employees motivated, resolve conflicts and make hard decisions for your employees.

Time Management: You will be working with employees, customers and management, often spinning multiple plates at once.

Exceptional communication skills – including written, interpersonal and public speaking

Ability to meet multiple concurrent deadlines in a fast-paced environment

Be a self-starter: high level of initiative and follow-through

Ability to be creative, have fresh ideas and bring a unique perspective

Be a team player!   

ShipStation is on a mission to make every seller, wherever they sell and however they ship, exceptionally efficient at fulfilling orders. We are looking for talented people who want to jump in and roll up their sleeves with us to make it happen.

Equal Opportunity Employer/Veterans/Disabled

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Senior/Lead Product Manager

Senior/Lead Product Manager

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  • Austin, TX
  • Full Time

About ShipStation

At ShipStation -- and ShipEngine (our enterprise and developer product) -- we liberate entrepreneurs of all scales from inefficiencies and complexities in logistics, so they can focus more on what they love: designing their store experiences, building businesses, and engaging with their customers. We solve mind-boggling problems at scale but our passion is really for entrepreneurs and their customers. This has made us the market leader in the eCommerce shipping and logistics space with hundreds of millions of orders and shipments every month. 

 

About the Product Team

We are on a mission to create the best products and experiences for a wide range of users from small merchants to large enterprises, from people shipping from their garage to large networks of international warehouses, from business-savvy entrepreneurs to tech-savvy engineers. We approach that mission with a diverse, growing, and vibrant team mixing Product Managers and Designers of all backgrounds. We are dedicated to improving our craft and creating success for our customers. Our goals are ambitious, our approach is thoughtful and empathetic, and we bias toward action. 

 

About the Role

ShipStation is a product company, so Product Management is at the center of everything we do. As a Senior Product Manager for ShipStation, you will lead product initiatives from inception to execution. First and foremost, you will be responsible for understanding our users and their daily work. Building on deep empathy, you will collaborate closely with designers, engineers, analysts, data scientists, and other cross-functional team members to propose, ship, and refine delightful products.

We are looking for product managers who bring exceptional creative and analytical skills. You bring a customer-centric approach to your work, and a desire to build your skills as a product manager. We need people who love tackling technical and logistical complexity as well as taking responsibility for the success of our products in the market.

On your first day, we'll expect you to have:

  • Ability to narrate a story for what problem you’re solving for and the vision you’re going after, combined with the capacity to dive into minute details.
  • Familiarity with the concepts of design thinking and how rapid prototyping works.
  • Strong focus on customers: you find a great deal of satisfaction in knowing users, who they are and what they do, but most importantly, why they do the things they do.
  • Experience partnering with engineering and design to define, build, and maintain products which are critical to growth, engagement, and retention. Also, a great track record with these collaborative relationships -- people want to work with you again.
  • Obsession with understanding how your work is impacting customers and how the team’s hypotheses are playing out “in the wild” -- you love data!
  • A growth mindset -- experience with rapid experimentation, increasing conversion, and reducing churn
  • B2B product experience is a major plus
  • Exceptional decision making skills: given limited resources, how do you prioritize across needs
  • Thrives in a startup-like environment: loves dealing with fast pace, changing needs, big ideas, and finite resources
     

Some perks of working at ShipStation

  • Full health, dental, vision insurance
  • Employee Stock Purchase and 401k plans
  • Flexible vacation and paid holidays
  • Monthly team building events (think team happy hours, crawfish boils, and volunteer events)
  • Unlimited drinks and snacks of your choice + “Beer Fridays”!
  • Weekly catered lunches (with healthy options too!)

 

Equal Opportunity Employer/Veterans/Disabled

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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ShipEngine Account Executive

ShipEngine Account Executive

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  • Austin, TX
  • Full Time

As a ShipEngine Account Executive, an individual contributor role on a growing sales team, you’ll engage with commercial and mid-size retailers, logistics companies and e-commerce platforms to sell the ShipEngine API solution.
 

Successful candidates will be familiar with managing relationships with C-level and technical decision makers. At ShipEngine, you’ll work alongside some of the brightest minds in the e-commerce API arena and be provided with all the tools you need to succeed. ShipEngine is the new standard in multi-carrier shipping and logistics and we are looking for individuals who are dedicated to growing our list of successful clients.
 

If you are looking to take your sales career to the next level by being part of an exciting Austin-based software start-up, take a moment to apply!
 

Responsibilities:

  • Develop and implement a sales strategy for your accounts and territory that consistently exceeds your assigned sales objectives.
  • Develop and maintain a 4X pipeline of opportunities to support your sales objectives.
  • Negotiate contractual and financial business terms with prospects to secure their profitable business for ShipEngine API.
  • Represent ShipEngine API in prospect presentations, customer meetings and industry events as needed.
     

You must have:

  • > 5 years of selling experience.
  • Understanding of e-commerce.
  • Basic or better knowledge of the shipping and logistics industry.
  • eCommerce experience, preferred.
  • API understanding, preferred.
  • 4 year degree or equivalent work experience.
  • Ability to think critically and identify a problem’s most fundamental elements.
  • Proactive, well-organized, and strong attention to detail.

     

ShipEngine is an Austin-based collective of API enthusiasts who share one goal — to solve logistics for e-commerce. We build cool services that our clients love, and we’re always looking for like-minded professionals who have the same passions. At ShipEngine, you’ll have an opportunity to see your daily work empower others to build and grow successful businesses. And, one day, you’ll reflect on your career and say, “Wow, I did the best work of my life at ShipEngine, and I had fun doing it!”
 

EOE/M/F/Vet/Disability

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Senior Software Engineer

Senior Software Engineer

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  • Austin, TX
  • Full Time

Here at ShipStation, we're passionate about helping online businesses become more productive. We save thousands of merchants hours every day by automating the fulfillment side of their business. We partner with top eCommerce and shipping companies to make a previously complicated and labor-intensive process simple and enjoyable.

We offer competitive compensation, big-company benefits (medical, dental, vision, & a 401(k) plan), all while maintaining the energy, agility, and fun of a start-up. We’re looking for "movers and shakers," people with personality, and those who can take a challenge and run with it.

Position: Senior Software Engineer
As a Senior Software Engineer, you will be responsible for building rich and interactive web applications that help our customers manage their eCommerce sales.

Responsibilities include:

  • Develop, evaluate, update, and maintain ShipStation’s applications
  • Own development projects and modules
  • Responsible for delivering projects end-to-end on production
  • Mentor other engineers on the team by giving technical guidance and code reviews.

Enjoy creative freedom in a start-up environment that embraces new technologies. If you are interested in building cutting-edge SaaS software that is loved by its customers (http://apps.shopify.com/shipstation), take a moment to apply!

You should have:

  • Broad knowledge in web-based application development
  • 7+ years, deep experience with C#/.NET/Node.js or comparable stacks
  • Strong design / architectural instincts
  • Unit/Integration testing experience & opinions
  • Javascript / framework experience (Backbone.js, React, jQuery, etc...)
  • Large system experience
  • Strong SQL / T-SQL skills
  • Strong Interpersonal Skills - ability to work with people with a variety of skill sets

Education

Bachelor’s degree in Computer Science, Information Systems, or relevant experience.

Would be great to also have experience with:

  • Node.js
  • AWS (EC2, SQS, ECS, Lambda)
  • Messaging (SQS, Kafka, RabbitMQ, MSMQ, etc...)
  • Lucene and/or Elasticsearch
  • Web standards & accessibility
  • Running your own e-commerce business

Benefits

  • 100% paid medical, dental, and life insurance
  • Employee Stock Purchase and matching 401k plan
  • Flexible vacation and paid holidays
  • Stocked kitchen, Beer Friday, and at least one catered lunch per week
  • Casual yet energized work environment
  • Flexible schedule

ShipStation is an Austin-based software company that is growing tremendously. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, Squarespace, and over 65 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

 

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Our Story

Nathan, President & CEO Nathan President & CEO
Tom, CTO Tom CTO
Andrea, Head of Marketing Andrea Head of Marketing
John, General Manager John General Manager
Paul, VP of Technology Paul VP of Technology
Todd, CPO Todd CPO
Green ShipStation logo

ShipStation is committed to making the lives of every online retailer easier. Our goal is to provide powerful ecommerce shipping tools as great as the products our users sell.

Awards ShipStation has won, including FexEx Compatible Diamond 2015, several medals and trophies

Co-founded in 2011 by Jason Hodges and Byron Wier, ShipStation has grown quickly but our mission hasn’t changed. We focus on the needs of online sellers and continue to build the best and most efficient shipping software available.

Our Product

ShipStation's web-based shipping solution enables online retailers to quickly and easily import, organize, process, and ship their orders. It integrates with over 100 shopping carts, marketplaces, package carriers, and fulfillment services. ShipStation eliminates the need for merchants to login to several different platforms to manage orders; everything they need is in one place. Our software empowers every ecommerce merchant to be exceptionally efficient -- wherever they sell and however they ship.

Our Locations

We’re proud to have Austin, Texas be our global headquarters. Austin isn’t only home to Willie Nelson, Texas BBQ, and the largest colony of bats in the world. It’s also one of the country’s largest tech hubs.

View of downtown Austin, Texas

For a city so steeped in rich history, London ranks among the most innovative and modern cultural hubs on earth. Between preserved medieval architecture and trendsetting fashions, ShipStation is proud to have our European headquarters located in the world’s financial centre.

View of Big Ben and Parliament in London, England

Sydney has more to offer than its stunning waterfront Opera House. Australia’s largest and most populous city is also home to ShipStation’s Australian office. Sydney’s central business district is also the financial hub of the Asia-Pacific region.

Panoramic view of the opera house and bridge in Sydney, Australia

Toronto is experiencing rapid growth of tech companies similar to Austin. With such a massive tech boom, ShipStation feels right at home in Canada’s largest city. With a presence taller than the CN Tower, ShipStation Canada has nowhere to go but up.

Downtown view of Toronto, Canada

Benefits & Perks

401(k) with Employer Matching

Employee Stock Purchase Plan

Charitable Donation Matching

Unlimited PTO & Education Reimbursement

Health, Vision, & Dental Benefits

Pet Insurance

Volunteer Days

Catered Lunch Every Wednesday

Company-Sponsored Sports Teams

Monthly Taco Tuesdays

Unlimited Healthy Snacks & Drinks

Weekly Beer Fridays