Make Ship Happen

We are not bystanders. We are not spectators. And we won’t be satisfied until we know that every seller, wherever they sell and however they ship, is exceptionally efficient.
If you're ready to #GetShipDone, apply to be a part of the ShipStation team.

Current Openings

Sick of being a clock watcher? Then take a look at our list of open positions all located in the heart of Austin, Texas.

Title Details
Content Marketer & Writer

Content Marketer & Writer

Close
  • Austin, TX
  • Full Time

ShipStation is looking for a prolific wordsmith and talented content creator. A successful content marketer and writer will write and produce various projects (including blog) regularly, to expand our company’s digital footprint, awareness, subscribers, and leads. This role requires a high level of creativity, a dedication to metrics and reporting, and project management skills. This role will also manage our PR channels and must be detail oriented and well organized. You will be a primary point of contact for all things “words” for content and prove your genius through data.

Responsibilities:

  • Create campaigns each month to drive leads, subscribers, feature adoption, awareness, and/or other important metrics, while creating additional types of content using SEO best practices (examples include ebooks, blogs, whitepapers, case studies, infographics, guides, etc.)
  • Blog on an ongoing basis in support of your other projects and to attract site visitors through search, social, and our email subscribers
  • Manage the blog and work to promote its content through various channels (consistently finding new opportunities for expanding our reach)
  • Collaborate with designers, product marketing, sales, and external influencers and industry experts to produce relevant content that meets the needs of both key stakeholders and our audience
  • Writing/editing duties as needed by the company (example: website & print copy)
  • Write User Stories and Case Studies
  • Ad hoc duties

Requirements:

  • BA/BS degree or equivalent working experience.
  • Past experience producing content for the web specifically, as well as channel-specific knowledge (blog, social, PR, etc.)
  • Expert at efficient research, writing, and editing
  • Past experience building audiences either online or offline.
  • In-depth knowledge of Wordpress, Social Channels, and Hubspot
  • A dual-minded approach: You’re highly creative and an excellent writer but are also process-driven and rely on data to make decisions. You must measure all efforts and prove through data, in everything you do, whether your work is either failing or succeeding at generating trials, feature adoption, and meaningful education. 

What you are looking for in your career:

  • An office full of extremely talented, mission-driven people.
  • The chance to use your skills to help a huge range of customers and business compete in the new and growing e-commerce landscape
  • A company where you feel connected to and appreciated by your customers and coworkers for being great at your job
  • Catered lunch at least once a week in a cool office space, in a great location inside one of the best cities in the USA (Austin!)

We offer:

  • Health, dental, vision insurance
  • Employee Stock Purchase and 401k plans
  • Flexible vacation and paid holidays
  • Weekly catered lunch
  • Drinks and snacks + beer

ShipStation is on a mission to make every seller, wherever they sell and however they ship, exceptionally efficient at fulfilling orders. We are looking for insanely talented people who want to jump in and roll up their sleeves with us to make it happen. By furthering your career at ShipStation, you’ll enjoy the challenging work as well as the especially stellar benefits.

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

← Back to description

Apply for this position

*All fields are required.

Extra Credit:

Characters: 150 remaining

Sr. Account Executive, Major Accounts

Sr. Account Executive, Major Accounts

Close
  • Austin, TX
  • Full Time

As a Senior Account Executive, you’ll grow the ShipStation brand and user-base by proactively executing outbound sales campaigns to win new business from Major Accounts. Are you highly motivated? Do you love to win? ShipStation is looking for a razor sharp sales professional with a proven track record of consistently smashing sales targets. Successful candidates will be familiar with selling eCommerce and/or shipping SaaS software and have a strong technical aptitude. At ShipStation, you’ll work alongside some of the brightest minds in the eCommerce SaaS arena and be provided the tools you need to succeed. You’ll work hard to exceed your goals and celebrate your wins. ShipStation is the fastest growing eCommerce shipping app on the market and we looking for individuals who are passionate about driving our market share even further. If you are looking to take your sales career to the next level by being part of growing Austin-based SaaS software start-up, please take a moment to apply!
 

Responsibilities:

  • Prepare and execute the sales strategy for your defined territory to exceed your sales targets.
  • Proactively engage with prospective ShipStation Users to identify value for their business and seamless migration to the ShipStation platform.
  • Challenge, compete and innovate to maintain the highest levels of hourly and daily performance to ensure you achieve your sales targets.
  • Achieve expert skills on the ShipStation platform in order to represent ShipStation at industry events and on-site account visits as needed.

You must have:

  • 5+ years experience in a SaaS or complex software sales role
  • 4-year college degree preferred
  • Strong understanding of e-commerce, shipping, and/or B2MB SaaS products
  • Ability to think critically and identify a problem’s most fundamental elements
  • Proactive, well-organized, and strong attention to detail
  • Comfortable with ambiguity and frequent change
  • Proficient in MS Office and SFDC CRM
  • Entrepreneurial spirit and excited about being in a startup environment
  • Proven work ethic
  • Ability to travel 1-4 times per year
  • Experience in e-commerce or running your own e-commerce business (a BIG plus)

What you are looking for in your career:

  • An office full of extremely talented, mission-driven people.
  • The chance to use your skills to help a huge range of customers and business compete in the new and growing e-commerce landscape
  • A company where you feel connected to and appreciated by your customers and coworkers for being great at your job
  • Catered lunch at least once a week in a cool office space, in a great location inside one of the best cities in the USA (Austin!)

We offer:

  • Health, dental, vision insurance
  • Employee Stock Purchase and 401k plans
  • Flexible vacation and paid holidays
  • Weekly catered lunch
  • Drinks and snacks + beer

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

EOE/M/F/Vet/Disability

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

← Back to description

Apply for this position

*All fields are required.

Extra Credit:

Characters: 150 remaining

Major Account Support Specialist

Major Account Support Specialist

Close
  • Austin, TX
  • Full Time

As a Major Account Support Specialist, you’ll be working with our largest and highest profile users through emails, live chats, and inbound phone calls to provide top level service.

Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application while thinking outside the box to find creative workflows to maximize efficiency.

ShipStation’s Major Account Support team is a fast-paced environment that requires our agents to be flexible to accommodate the needs of the business and our users.

 

You must have:

  • 2 years experience in SAAS support role.
  • A deep understanding of software and the web: You won’t need to know how to code, but terms like PHP, XML, HTML, JSON, SQL, and JavaScript shouldn’t be foreign to you. You can quickly learn complex procedures, troubleshoot potential bugs on the fly (pun intended), and visualize customers’ screens from their description alone.
  • An empathetic desire to help: For you, a new inquiry isn’t just a case to close, but an opportunity to understand someone’s story and make their life better. You will do this by understanding what the user needs to ensure the best experience from start to finish.Our purpose as a company is to help online businesses to thrive.
  • Superb communication skills: You understand that effective communication is about more than what you say, it’s about taking the time to listen and understand. You can make complicated concepts sound easy or describe in detail the simplest of interactions.
  • Strong interpersonal skills – ability to work with people with a variety of skill sets
  • Ability to apply common sense understanding and urgency to provide solutions furnished in written, and oral form.
  • Ability to problem-solve by thinking critically to fully understand user needs.  
  • Use logical and creative thought processes to understand and develop complex solutions.
  • Be self sufficient while being situationally aware: you will work with your team to maintain the fastest response possible.
  • Insane ability to “Get Ship Done!” – Can you make good choices that serve both the user and company? We need folks who are passionate about delighting and retaining customers.

Would be great to also have experience with:

  • Enterprise level B2B or SaaS support
  • Familiar with Zendesk, Zentalk, Zendesk Chat, Excel, Google Apps
  • Working knowledge of e-commerce and shipping
  • Content creation for blogs and support articles
  • Running your own e-commerce business
  • Anything else you’re awesome at! (we’d love to know)

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

← Back to description

Apply for this position

*All fields are required.

Extra Credit:

Characters: 150 remaining

Senior Marketing Analyst

Senior Marketing Analyst

Close
  • Austin, TX
  • Full Time

Do you believe everything should be measured? Do you love telling stories with data? Do you love to work across teams to solve challenges? If so, you may be our new Senior Marketing Analyst! We’re looking for a results-focused Analyst to help us better measure the impact of marketing efforts and predict the impact that future investments will have on performance.

 

Responsibilities:
 

  • Work closely with members of the marketing team to understand how data is collected in their respective areas and systems
  • Setup reference codes for promotional campaigns and lead generating activities, ensuring they are tracking properly
  • Manage campaigns in Hubspot, Salesforce, or recommend a better 3rd party tracking tool
  • Work with product to make sure marketing approved event tracking is established for feature adoption data fields in our marketing automation tool
  • Work with the Data/Dev teams to ensure all required data fields are available for marketing
  • Perform regular full funnel analysis of marketing performance by geography, product, campaign, and/or channel, measuring key metrics like the conversion rate from trials to subscribers to revenue and make recommendations based on their results
  • Map disparate data sources into one dashboard for a single view of overall marketing performance
  • Produce monthly reports for the marketing and executive leadership teams
  • Recommend a model for how we can more effectively measure the impact that channels like TV, radio, podcasts, and display advertising have on generating trials
  • Identify points where customers are churning and provide recommendations for reducing this churn
  • Track all marketing-related expenses in order to understand the return of each activity
  • Participate in the development of a marketing budget based on analysis
  • Identify areas of improvement in our lead follow-up process
  • Stay up to date on industry trends to understand how ShipStation’s funnel performance compares to best in class standards


Requirements:
 

  • Bachelor’s degree
  • 2-3 years of experience in marketing data analysis, preferably in the high tech industry
  • 3-5 years of experience in a marketing-focused role
  • Track record of driving measurable success through data analysis, optimization and performance improvement
  • Proficient in Microsoft Excel, including data manipulation, data mapping, and pivot tables
  • Experience establishing & maintaining relationships with individuals at all levels of the organization
  • Motivated, detail-oriented, self-driven with an objective lens on data analysis
  • Ability to create compelling presentations based on data
  • Passionate about business process improvement

 

Would like to have:

 

  • Familiar with advanced statistical analysis and research methodologies, along with proficiency in SQL and Microsoft Office
  • Experience with tools like Hubspot, Salesforce, and Looker
  • Equal Opportunity Employer/Veterans/Disabled

 

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

← Back to description

Apply for this position

*All fields are required.

Extra Credit:

Characters: 150 remaining

Senior Marketing Manager, ShipEngine

Senior Marketing Manager, ShipEngine

Close
  • Austin, TX
  • Full Time

Do you like the challenge of building something new? Do you enjoy engaging with technical audiences? Do you love to work across all areas of marketing? If so, you may be our next ShipEngineer! We’re looking for a talented Marketing Manager to help us grow awareness of the ShipEngine API among relevant audiences and generate new trials that convert into new business.

 

Responsibilities:

  • Develop a deep understanding of the API and shipping software space, and how ShipEngine fits into it
  • Collaborate with the Sr Director of Marketing to build and execute the go-to-market strategy to build awareness and demand for ShipEngine
  • Drive awareness and adoption of new ShipEngine API features via all relevant channels
  • Work directly with our Developer Evangelist to build customer case studies, thought leadership materials, and blog content
  • Build awareness of ShipEngine through PR activities including new client win announcements, client stories, market research, and more
  • Make updates to the ShipEngine website and identify new areas for testing and improvement
  • Maintain an events calendar, make recommendations for which events we should attend, manage the logistics for each event, and attend events as needed
  • Work directly with partners to identify areas for cross-promotion including blogs, case studies, and events
  • Manage the ShipEngine social channels to grow engagement among technical audiences
  • Writes and edits copy for landing page updates, handouts, social channels, blogs, ads, and other relevant channels
  • Work closely with the Online Marketing Manager to understand our digital (PPC, SEO, advertising) efforts and make recommendations for improvement
  • Work closely with the sales team to ensure they have up-to-date messaging and tools for prospecting (handouts, sales slides, etc)
  • Manage relationships with third-party vendors like Hubspot, Salesforce, and list building companies
  • Work with the Senior Marketing Analyst to measure the return on each activity and make recommendations for optimizations

 

Must have:

  • Bachelor’s degree with an emphasis in marketing, advertising, communications, or another relevant program
  • 5-7 years experience managing multiple marketing channels
  • Experience using CRM and marketing automation tools like Hubspot and Salesforce
  • Experience with marketing to a technical audience
  • Great written and verbal communication skills
  • The ability to understand and write about technical products
  • The desire to build and develop a team over time
  • The ability to see the big picture while also paying attention to the smallest detail
  • A strong desire to test and improve in all areas of marketing
  • Ability to travel up to 10%​​​​​​​

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

← Back to description

Apply for this position

*All fields are required.

Extra Credit:

Characters: 150 remaining

Partner Marketing Manager

Partner Marketing Manager

Close
  • Austin, TX
  • Full Time

As a Partner Marketing Manager, you will have the responsibility of growing top, key partnerships through various marketing activities.

ShipStation has over 275 partners, which includes marketplaces, shopping carts, carriers, solutions providers, and integration tools. You will be assigned key partners with the goal of creating marketing campaigns and activities through social media, blog posts, whitepapers, case studies, videos, emails, contests, webinars, sales trainings, events, and other co-marketing activities.

Responsibilities:

  • Marketing Strategy. You have an understanding of the types of marketing efforts ShipStation can offer to partners (blog posts, social media mentions, contests, sales trainings, webinars, event participation, etc.) and utilize these opportunities to gain more mutual customers. Likewise, you understand what opportunities partners can offer ShipStation and leverage these opportunities to gain new ShipStation users.
  • Partner Program. You will continue to fine-tune a programmatic approach to managing partnerships to ensure you are working with all of your assigned partners, though investing the most time with partners that will create the largest benefit to ShipStation and our users.
  • Work closely with Business Development Team, Partner Integrations Team, and Marketing Team. Stay in the loop in terms of potential and new partnerships and have a deep knowledge of how these partnerships will be most beneficial to current and potential ShipStation users. Discuss ways to strengthen existing partnerships and champion all marketing initiatives. Work closely with rest of the marketing team to get support for your efforts as well as support their efforts.
  • Partner Launches. You are responsible to manage all marketing efforts involved in launching assigned new partners. You pay attention to timelines and can collaborate with multiple internal and external departments to ensure a smooth release.  
  • Content Creation. You will help edit and create partner collateral, including but not limited to: blog posts, webinars, partner listings, and other pieces of marketing collateral.
  • Testing / Optimization. Continually strive for better results. Test and optimize all efforts. Question status-quo. Learn from and apply learnings from other sources beyond our efforts and industry. Ensure we are making data-driven decisions.
  • Reporting and Analytics. Deep understanding of the numbers behind our efforts. Think of reporting and analytics as an integral part of the planning and implementation of all campaigns. Develop and maintain dashboard(s) to allow for easy sharing as well as actionable use. Understand the difference between interesting and actionable information.

Ad hoc duties/responsibilities as assigned.

You Must Have:

  • 4+ years work experience within the marketing field
  • 1+ years experience of having implemented partner co-marketing activities
  • 4-year college degree, preferably in marketing, business, or related field  
  • Experience in working with a variety of different partner types
  • Experience with using various marketing channels (content writing, social media, emails, events, etc.) to communicate a company's features & benefits
  • Excellent organizational and time management skills
  • Strong leadership skills
  • Exceptional communication skills – including: written, interpersonal and public speaking
  • Ability to meet multiple concurrent deadlines in a fast-paced environment
  • Exceptional customer relationship management skills
  • High level of initiative and follow through
  • Ability to be creative, have fresh ideas, and bring a unique perspective
  • Be a Team Player!   

ShipStation is on a mission to make every seller, wherever they sell and however they ship, exceptionally efficient at fulfilling orders. We are looking for talented people who want to jump in and roll up their sleeves with us to make it happen.

If you enjoy building strong, lasting relationships with partners, creating impactful co-marketing activities and being a part of a fun Austin based SaaS company, please apply!

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

← Back to description

Apply for this position

*All fields are required.

Extra Credit:

Characters: 150 remaining

SaaS User Success Specialist

SaaS User Success Specialist

Close
  • Austin, TX
  • Full Time

As a SAAS Support / User Success Specialist, you’ll be at the vanguard of ShipStation’s customer interaction. Answering the phone will be your primary responsibility, but you will also tackle emails and some live chats. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application and working closely with ShipStation’s team of excellent engineers, designers, sales and marketing folks. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

You must have:

  • Superb communication skills: You LOVE being on the phone.  You understand that effective communication is about more than what you say, it’s about taking the time to listen and understand. You can make complicated concepts sound easy or describe in detail the simplest of interactions.
  • A deep understanding of software and the web: You won’t need to know how to code, but terms like PHP, SQL, and JavaScript shouldn’t be foreign to you. You can quickly learn complex procedures, troubleshoot potential bugs on the fly (pun intended), and visualize customers’ screens from their description alone.
  • An empathetic desire to help: For you, a new inquiry isn’t just a case to close, but an opportunity to understand someone’s story and make their life better. Our purpose as a company is to help online businesses to thrive.
  • Prior customer facing experience: Whether it was working the cash register at Starbucks or working as an Apple Genius, you must have experience working with customers.
  • Strong interpersonal skills – ability to work with people with a variety of skills
  • Insane ability to “Get Ship Done!” – Can you make good choices that serve both the customer and company? We need folks who are passionate about delighting and retaining customers.

 

Would be great to also have experience with:

  • B2B or SaaS support
  • Content creation for blogs and support articles
  • Running your own e-commerce business
  • Willing to accept hugs from customers
  • Anything else you’re awesome at! (we’d love to know)

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

← Back to description

Apply for this position

*All fields are required.

Extra Credit:

Characters: 150 remaining

Senior Data Analyst

Senior Data Analyst

Close
  • Austin, TX
  • Full Time

ShipStation is an Austin-based software company that has experienced tremendous growth in the past years. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamline the order fulfillment process for anyone selling on the Internet.

 

ShipStation is on a mission to make every seller, wherever they sell and however they ship, exceptionally efficient at fulfilling orders. We are looking for insanely talented people who want to jump in and roll up their sleeves with us to make it happen. By furthering your career at ShipStation, you'll enjoy the challenging work as well as the especially stellar benefits.

 

As a Senior Data Analyst at ShipStation, your mission is to provide insights to our teams that enable fast and accurate business decisions, build a data driven culture to empower our teams to uncover data insights on their own, and develop novel ways of looking at and understanding our data.

 

Responsibilities

 

  • Empower the team with data: you will work with all departments and teams to bring data to their fingertips.
  • Work with the Data platform team and business stakeholders to extract and segment data, and develop autonomy over time to help define and create reports.
  • Work across teams to ensure your analysis have a meaningful impact on overall strategy.
  • Be the voice of data within the organization. Ensure there is strong analytics input into the evaluation and prioritization of new opportunities.
  • Find creative and insightful ways to publish and promote how we're performing in business critical activities.

 

Requirements and Skills

 

  • Bachelor's degree, preferred degrees: Business, Marketing, Mathematics, Computer Science, Statistics, Economics or comparable fields
  • 5+ years relevant work experience
  • 5+ years experience in relational database concepts with an expert knowledge of SQL
  • 3+ years experience with reporting tools, such as Tableau, Looker, or DOMO
  • 2+ years experience translating contracts into reporting requirements
  • Experience with at least one modern programming language such as Python, a plus
  • Experience applying advanced analytics (statistical modeling and methods) in a business environment major plus
  • Demonstrates ability to think big and produce innovative and simple solutions to solve complex problems
  • Strong track record of learning new tools, technologies, and frameworks
  • Excellent problem-solving skills
  • Experience in a fast-paced, startup environment
  • Take initiative to ask the right questions, then answering them with sound data and analysis

 

More Perks

 

  • Full health, dental, vision insurance
  • Employee Stock Purchase and 401k plans
  • Flexible vacation and paid holidays
  • Top of the line workstation or laptop of your choosing
  • Monthly team building events (think team happy hours, crawfish boils, and volunteer events)
  • Unlimited drinks and snacks of your choice + Beer Fridays!
  • Weekly catered lunches (with healthy options too!)
     

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

← Back to description

Apply for this position

*All fields are required.

Extra Credit:

Characters: 150 remaining

Key Account Sales Representative

Key Account Sales Representative

Close
  • Austin, TX
  • Full Time

As an Account Sales Representative, you’ll grow the ShipStation brand and user-base by proactively executing outbound sales campaigns to win new business.

Are you highly motivated? Do you love to win? ShipStation is looking for a razor sharp sales professional with a proven track record of consistently smashing sales targets. Successful candidates will be familiar with selling eCommerce and/or shipping SaaS software and have a strong technical aptitude. At ShipStation, you’ll work alongside some of the brightest minds in the eCommerce SaaS arena and be provided the tools you need to succeed. You’ll work hard to exceed your goals and celebrate your wins. ShipStation is the fastest growing eCommerce shipping app on the market and we looking for individuals who are passionate about driving our market share even further.

If you are looking to take your sales career to the next level by being part of growing Austin-based SaaS software start-up, please take a moment to apply!

Responsibilities:

  • Prepare and execute the sales strategy for your defined territory to exceed your sales targets.
  • Proactively engage with prospective ShipStation Users to identify value for their business and seamless migration to the ShipStation platform.
  • Challenge, compete and innovate to maintain the highest levels of hourly and daily performance to ensure you achieve your sales targets.
  • Achieve expert skills on the ShipStation platform in order to represent ShipStation at industry events and on-site account visits as needed.

You must have:

  • > 2 years experience in a outside sales role
  • 4 year college degree preferred
  • Strong understanding of e-commerce, shipping, and/or B2MB SaaS products
  • Ability to think critically and identify a problem’s most fundamental elements
  • Proactive, well-organized, and strong attention to detail
  • Comfortable with ambiguity and frequent change
  • Proficient in MS Office and a CRM
  • Entrepreneurial spirit and excited about being in a startup environment
  • Proven work ethic
  • Ability to travel 1-4 times per year
  • Experience running your own e-commerce business (a BIG plus)

What you are looking for in your career

  • An office full of extremely talented, mission-driven people.
  • The chance to use your skills to help a huge range of customers and business compete in the new and growing e-commerce landscape
  • A company where you feel connected to and appreciated by your customers and coworkers for being great at your job
  • Catered lunch at least once a week in a cool office space, in a great location inside one of the best cities in the USA (Austin!)

We offer:

  • Health, dental, vision insurance
  • Employee Stock Purchase and 401k plans
  • Flexible vacation and paid holidays
  • Weekly catered lunch
  • Drinks and snacks + beer

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

EOE/M/F/Vet/Disability

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

← Back to description

Apply for this position

*All fields are required.

Extra Credit:

Characters: 150 remaining

Enterprise Account Manager

Enterprise Account Manager

Close
  • Austin,
  • Full Time

As an Enterprise Account Manager (EAM), your primary goal is to engage, grow and retain ShipStation’s largest and highest profile users in order to drive Enterprise users and shipment growth.

Successful candidates will be familiar with managing relationships with C-level / technical decision makers, orchestrating actions of internal / external teams and have a strong technical aptitude. 

DUTIES AND RESPONSIBILITIES:

-  Be the main point of contact for Enterprise Users in your defined territory

- Achieve expert skills on the ShipStation platform

- Prepare, implement and execute a strategic account management strategy

- Utilize back office software to accurately document work activity and report on a monthly, quarterly and yearly basis

- Represent ShipStation at industry events and on-site account visits

KEY SKILLS AND TRAITS:

- Ability to successfully articulate written and verbal responses

- Strong understanding of eCommerce, Shipping and/or B2B SaaS products

- Ability to think critically and identify a problem’s most fundamental elements

- Basic understanding of contracts, terms & conditions and negotiating

- Familiarity with XML, CSV and HTML

- Proficient in Microsoft Office and CRM (Salesforce.com, ZenDesk etc.)

- Result and Goal driven (winning attitude)

- Ability to travel 1-4 times per year

EDUCATION AND TRAINING:

- 4 year degree preferred or equivalent work experience

- > 2 years in a User facing role

- Experience running your own e-commerce business (a BIG plus)

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

EOE/M/F/Vet/Disability

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

← Back to description

Apply for this position

*All fields are required.

Extra Credit:

Characters: 150 remaining

International User Success Specialist - Australia

International User Success Specialist - Australia

Close
  • Austin, TX
  • Full Time

As an International User Success Specialist, you’ll be at the vanguard of ShipStation’s growth with international customers. You will assist in on-boarding new users and troubleshooting though email, live chats, and phone calls. 

You will simultaneously build and improve our international offerings by providing excellent support to our customers and focused feedback to our team. You’ll be successful by developing an exhaustive understanding of the application and working closely with ShipStation’s team of awesome engineers, designers, sales and marketing folks, while converting trials users to full-time customers.  If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

This position is for non-regular business hours (Sunday - Thursday 4pm - 1am) and is currently for Australia Accounts.

Responsibilities:

  • Outbound and inbound calls to promote ShipStation’s benefits, technology, and services to Australia accounts
  • Rapid response to client inquiries and requests
  • Same-day response times to client inquiries
  • Product demonstrations (live and via webinar)
  • Monitoring account-level reports
  • Advocating internally for clients
  • As assigned, being an evangelist for ShipStation at events, trade shows, etc

You must have:

  • Superb communication skills: You understand that effective communication is about more than what you say, it’s about taking the time to listen and understand. You can make complicated concepts sound easy or describe in detail the simplest of interactions.
  • A deep understanding of software and the web: You won’t need to know how to code, but terms like PHP, SQL, and JavaScript shouldn’t be foreign to you. You can quickly learn complex procedures, troubleshoot potential bugs on the fly (pun intended), and visualize customers’ screens from their description alone.
  • An empathetic desire to help: For you, a new inquiry isn’t just a case to close, but an opportunity to understand someone’s story and make their life better. Our purpose as a company is to help online businesses to thrive.
  • Prior customer facing experience: Whether it was working the cash register at Starbucks or working as an Apple Genius, you must have experience working with customers.
  • Strong interpersonal skills and the ability to work with people with a variety of skill sets.
  • Flexibility in a changing environment, where you may not have a quick or immediate answer. 
  • Insane ability to "Get Ship Done!" - make good choices that serve both the customer and the company & instinct to work with common sense and urgency.

Would be great to also have experience with:

  • B2B or SaaS support
  • Content creation for blogs and support articles
  • Running your own e-commerce business
  • Anything else you’re awesome at! (we’d love to know)

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

EOE/M/F/Vet/Disability

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

← Back to description

Apply for this position

*All fields are required.

Extra Credit:

Characters: 150 remaining

Inside Sales Representative

Inside Sales Representative

Close
  • Austin, TX
  • Full Time

As an Inside Sales Rep, you’ll help drive user adoption of SaaS services for e-commerce shipping processing and automation. ISRs will interact with merchants as they begin using ShipStation, and will work alongside our Account Managers to ensure great user experiences for new ShipStation users. They are responsible for clear communication to prospective ShipStation users, and will assist merchants throughout the trial process - showing ShipStation value and helping turning trial users into subscribers. ISRs will interact with Sales, Marketing and Support teams, and will be customer advocates in regards to future product enhancements.

Successful candidates will be comfortable making a high volume of phone calls to interested merchants, and can concisely show the benefits of ShipStation. They will become product experts, and will be enthusiastic about interacting with entrepreneurs and their growing businesses on a daily basis. They’ll be passionate about delighting and retaining customers. If you are interested in being part of an Austin-based SaaS software start-up that is loved by its customers, take a moment to apply!

Responsibilities:

  • Outbound and inbound calls to promote ShipStation’s benefits, technology, and services
  • Rapid response to client inquiries and requests
  • Same-day response times to client inquiries
  • Advocating internally for clients
  • As assigned, being an evangelist for ShipStation at events, trade shows, etc

You must have:

Superb communication skills: You understand that effective communication is about more than what you say, it’s about taking the time to listen and understand. You can make complicated concepts sound easy or describe in detail the simplest of interactions.

A deep understanding of software and the web: You won’t need to know how to code, but terms like PHP, SQL, and JavaScript shouldn’t be foreign to you. You can quickly learn complex procedures, troubleshoot potential bugs on the fly (pun intended), and visualize customers’ screens from their description alone.

An empathetic desire to help: For you, a new inquiry isn’t just a case to close, but an opportunity to understand someone’s story and make their life better. Our purpose as a company is to help online businesses to thrive.

Prior customer facing experience: Whether it was working the cash register at Starbucks or working as an Apple Genius, you should have experience working with customers.

Strong interpersonal skills – ability to work with people with a variety of skill sets

Insane ability to “Get Ship Done!” – Can you make good choices that serve both the customer and company? We need folks who are passionate about delighting and retaining customers.

 

What you are looking for in your career

  • An office full of extremely talented, mission-driven people.
  • The chance to use your skills to help a huge range of customers and business compete in the new and growing e-commerce landscape
  • A company where you feel connected to and appreciated by your customers and coworkers for being great at your job
  • Catered lunch at least once a week in a cool office space, in a great location inside one of the best cities in the USA (Austin!)

We offer:

  • Health, dental, vision insurance
  • Employee Stock Purchase and 401k plans
  • Flexible vacation and paid holidays
  • Weekly catered lunch
  • Drinks and snacks + beer

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

Equal Opportunity Employer/Veterans/Disabled

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

← Back to description

Apply for this position

*All fields are required.

Extra Credit:

Characters: 150 remaining

Senior Product Designer

Senior Product Designer

Close
  • Austin, TX
  • Full Time

ShipStation is on a mission to make every seller, wherever they sell and however they ship, exceptionally efficient at fulfilling orders. We are looking for talented people who want to jump in and roll up their sleeves with us to make it happen. By furthering your career at ShipStation, you’ll enjoy the challenging work as well as the especially stellar benefits.

Position Description

ShipStation is looking for a dedicated and friendly Senior Product Designer to be part of our Austin-based product team that has achieved huge success in our mission to make e-commerce sellers and shippers exceptionally efficient. This is a fantastic opportunity to work with a talented team that’s blazing new trails across the technology landscape. We are at the epicenter of the e-commerce economy, and our apps have a tremendous number of users - which means that your awesome work will make a positive difference in the real world!

The Senior Product Designer position is a critical role that will have a big impact on our products. From discussing our product’s strategic goals with executives and product managers, to diving into design details like transitions and micro-interactions, they will be involved in every stage of the design process. We’re counting on this role to raise our standards of excellence even higher, by demonstrating strong problem solving skills and blue-sky thinking that uncovers new opportunities to delight our customers. The Senior Product Designer will mentor other designers by giving (and accepting!) constructive feedback and documenting their work, ideas, and experiments. They will help influence our design processes and methodologies so that every project is more well-informed and polished than the previous one.

Being highly organized and an amazing communicator is a core part of this roles responsibilities. Each project will require a curious attitude when exploring the problem, an excellent listener and interviewer when gathering information from coworkers and customers, and a clear vision when they need to lead the way. All along the way the Senior Product Designer will be able to articulate the reasoning and direction of the team’s work to keep everyone involved aligned.

This position reports to the Director of Product Design

Responsibilities Include

  • Explore a problem or planned feature using tools like personas, journey maps, task analysis, stakeholder interviews, and contextual inquiry
  • Generate ideas and solutions as wireframes, mockups, user flows
  • Review your designs with peers and team leads and incorporate feedback
  • Review your teammates designs and provide helpful insight and constructive criticism
  • Evaluate your and your peers’ ideas by testing them with our customers, collecting their input, and digesting it into actionable feedback
  • Documenting the project & process and sharing it with our team
  • Working with our user interface library and helping us evolve it to better serve the needs of our customers
  • Share your passion for new technologies and trends with our team and help us locate new sources of inspiration
  • Help improve and evangelize our design processes

Position Requirements

  • Degree in HCI, Graphic Design, or equivalent experience
  • 8+ years of web app and mobile app design experience
  • Smart: Solid problem-solving skills, especially when it comes to complex workflows
  • Experienced: Expert-level knowledge of design disciplines and principles (user-centered design, layout, information architecture, typography, color theory, ux patterns)
  • Proficient: Extremely adept with design tools like Sketch, Photoshop, Axure, Invision, Framer.js, Adobe Illustrator. Solid understanding of web technologies (HTML5 and CSS3)
  • Collaborative: Excellent communications skills. Able to receive and incorporate feedback from peers as well as stakeholders, as well as provide constructive criticism. Enjoys working with others.
  • Talented: A portfolio of work that showcases strong design thinking (or similar) methodologies where users needs are the center of the solution.
  • Organized: Can handle multiple projects at different phases of delivery at the same time, without sacrificing quality.
  • Focused: a keen eye for detail and the ability to stay on task to ‘get it right’
  • Adaptable: Willing to step up and lead a project, but also comfortable being a team player
  • Motivated: Desire to grow and improve as a designer
  • Bonus: A background in web or mobile productivity apps / products, ability to do front-end coding using frameworks like Bootstrap, Angular, React, Backbone

This is a full-time position with a competitive salary based on your experience and portfolio. Please provide samples of your work or a link to your portfolio with your application.

What you are looking for in your career

  • An office full of extremely talented, mission-driven people.
  • The chance to use your skills to help a huge range of customers and business compete in the new and growing e-commerce landscape
  • A company where you feel connected to and appreciated by your customers and coworkers for being great at your job
  • Catered lunch at least once a week in a cool office space, in a great location inside one of the best cities in the USA (Austin!)

We offer

  • Health, dental, vision insurance
  • Employee Stock Purchase and 401k plans
  • Flexible vacation and paid holidays
  • Pick your own tech gear
  • Weekly catered lunch
  • Drinks and snacks of your choice + beer

ShipStation is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

← Back to description

Apply for this position

*All fields are required.

Extra Credit:

Characters: 150 remaining

Senior Software Engineer

Senior Software Engineer

Close
  • Austin, TX
  • Full Time

Here at ShipStation, we're passionate about helping online businesses become more productive. We save thousands of merchants hours every day by automating the fulfillment side of their business. We partner with top eCommerce and shipping companies to make a previously complicated and labor-intensive process simple and enjoyable.

We offer competitive compensation, big-company benefits (medical, dental, vision, & a 401(k) plan), all while maintaining the energy, agility, and fun of a start-up. We’re looking for "movers and shakers," people with personality, and those who can take a challenge and run with it.

Position: Senior Software Engineer
As a Senior Software Engineer, you will be responsible for building rich and interactive web applications that help our customers manage their eCommerce sales.

Responsibilities include:

  • Develop, evaluate, update, and maintain ShipStation’s applications
  • Own development projects and modules
  • Responsible for delivering projects end-to-end on production
  • Mentor other engineers on the team by giving technical guidance and code reviews.

Enjoy creative freedom in a start-up environment that embraces new technologies. If you are interested in building cutting-edge SaaS software that is loved by its customers (http://apps.shopify.com/shipstation), take a moment to apply!

You should have:

  • Broad knowledge in web-based application development
  • 7+ years, deep experience with C#/.NET/Node.js or comparable stacks
  • Strong design / architectural instincts
  • Unit/Integration testing experience & opinions
  • Javascript / framework experience (Backbone.js, React, jQuery, etc...)
  • Large system experience
  • Strong SQL / T-SQL skills
  • Strong Interpersonal Skills - ability to work with people with a variety of skill sets

Education

Bachelor’s degree in Computer Science, Information Systems, or relevant experience.

Would be great to also have experience with:

  • Node.js
  • AWS (EC2, SQS, ECS, Lambda)
  • Messaging (SQS, Kafka, RabbitMQ, MSMQ, etc...)
  • Lucene and/or Elasticsearch
  • Web standards & accessibility
  • Running your own e-commerce business

Benefits

  • 100% paid medical, dental, and life insurance
  • Employee Stock Purchase and matching 401k plan
  • Flexible vacation and paid holidays
  • Stocked kitchen, Beer Friday, and at least one catered lunch per week
  • Casual yet energized work environment
  • Flexible schedule

ShipStation is an Austin-based software company that is growing tremendously. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, Squarespace, and over 65 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

 

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

← Back to description

Apply for this position

*All fields are required.

Extra Credit:

Characters: 150 remaining

Our Story

Nathan, President & CEO

Favorite Superhero:

Iron Man

Random Fact About Me:

I’m in the select group of people who actually enjoy thinking about how to solve warehouse problems.

Tom, CTO

About Me:

I love sabermetrics, e-sports, tacos, and barbecue. I’m married to a wonderful wife and together we have three brilliant daughters, an aggressive cat, and one especially obnoxious dog.

Fun Fact:

My favorite superpower is teleportation.

Andrea, Head of Marketing

.

John, General Manager

Favorite Superhero:

Superman

Random Fact About Me:

Red Devils supporter!

Paul, VP of Technology

Favorite Pastime:

Filling out new hire questionnaires

Random Fact About Me:

I’m 6’4 and I can jump tap a regulation basket ball rim (just barely).

ShipStation

ShipStation is committed to making the lives of every online retailer easier. Our goal is to provide powerful ecommerce shipping tools as great as the products our users sell.

ShipStation History

Co-founded in 2011 by Jason Hodges and Byron Wier, ShipStation has grown quickly but our mission hasn’t changed. We focus on the needs of online sellers and continue to build the best and most efficient shipping software available.

We’re proud to hang our hats in one of the best cities in the south: Austin, Texas. With neighbors like Matthew McConaughey, Sandra Bullock, and Willie Nelson, and (not to mention the fact that Austin is one of the biggest tech hubs in the country), how could we call anywhere else home?

Austin, Texas

Our Product

ShipStation's web-based shipping solution enables online retailers to quickly and easily import, organize, process, and ship their orders. It integrates with over 100 shopping carts, marketplaces, package carriers, and fulfillment services. ShipStation eliminates the need for merchants to login to several different platforms to manage orders; everything they need is in one place. Our software empowers every ecommerce merchant to be exceptionally efficient -- wherever they sell and however they ship.

ShipStation Culture

Benefits & Perks

401(k) with Employer Matching

401(k) with Employer Matching

Employee Stock Purchase Plan

Employee Stock Purchase Plan

Charitable Donation Matching

Charitable Donation Matching

Unlimited PTO & Education Reimbursement

Unlimited PTO & Education Reimbursement

Health, Vision, & Dental Benefits

Health, Vision, & Dental Benefits

Pet Insurance

Pet Insurance

Volunteer Days

Volunteer Days

Catered Lunch Every Wednesday

Catered Lunch Every Wednesday

Company-Sponsored Sports Teams

Company-Sponsored Sports Teams

Monthly Taco Tuesdays

Monthly Taco Tuesdays

Unlimited Healthy Snacks & Drinks

Unlimited Healthy Snacks & Drinks

Weekly Beer Fridays

Weekly Beer Fridays