ShipStation
Make Ship Happen

We are not bystanders. We are not spectators. And we won’t be satisfied until we know that every seller, wherever they sell and however they ship, is exceptionally efficient.
If you're ready to #GetShipDone, apply to be a part of the ShipStation team.

Current Openings

Sick of being a clock watcher? Then take a look at our list of open positions.

United States

Title Details
Product Manager

Product Manager

Close
  • Austin, TX
  • Full Time

At ShipStation -- and ShipEngine (our enterprise and developer product) -- we liberate entrepreneurs of all scales from inefficiencies and complexities in logistics, so they can focus more on what they love: designing their store experiences, building businesses, and engaging with their customers. We solve mind-boggling problems at scale but our passion is really for entrepreneurs and their customers. This has made us the market leader in the eCommerce shipping and logistics space with hundreds of millions of orders and shipments every month. 

 

About the Product Team

 

We are on a mission to create the best products and experiences for a wide range of users from small merchants to large enterprises, from people shipping from their garage to large networks of international warehouses, from business-savvy entrepreneurs to tech-savvy engineers. We approach that mission with a diverse, growing, and vibrant team mixing Product Managers and Designers of all backgrounds. We are dedicated to improving our craft and creating success for our customers. Our goals are ambitious, our approach is thoughtful and empathetic, and we bias toward action. 

 

About the Role

 

ShipStation is a product company, so Product Management is at the center of everything we do. As a Product Manager for ShipStation or ShipEngine, you will drive product initiatives from inception to execution. You will work closely with a Director of Product Management who will rely on you as well as support you as you grow in skill and responsibility. First and foremost, you will be responsible for understanding our users and their daily work. Building on deep empathy, you will collaborate closely with designers, engineers, analysts, data scientists, and other cross-functional team members to propose, ship, and refine delightful products.

 

We are looking for product managers who bring exceptional creative and analytical skills. You bring a customer-centric approach to your work, and a desire to build your skills as a product manager. We need people who love tackling technical and logistical complexity as well as taking responsibility for the success of our products in the market.

 

On your first day, we'll expect you to have:

  • Ability to narrate a story for what problem you’re solving for and the vision you’re going after, combined with the capacity to dive into minute details.
  • Familiarity with the concepts of design thinking and how rapid prototyping works.
  • Strong focus on customers: you find a great deal of satisfaction in knowing users, who they are and what they do, but most importantly, why they do the things they do.
  • Experience partnering with engineering and design to define, build, and maintain products which are critical to growth, engagement, and retention. Also, a great track record with these collaborative relationships -- people want to work with you again.
  • Obsession with understanding how your work is impacting customers and how the team’s hypotheses are playing out “in the wild” -- you love data!
  • A growth mindset -- experience with rapid experimentation, increasing conversion, and reducing churn
  • B2B product experience is a major plus
  • Exceptional decision making skills: given limited resources, how do you prioritize across needs
  • Thrives in a startup-like environment: loves dealing with fast pace, changing needs, big ideas, and finite resources
     

Some perks of working at ShipStation

  • Full health, dental, vision insurance
  • Employee Stock Purchase and 401k plans
  • Flexible vacation and paid holidays
  • Monthly team building events (think team happy hours, crawfish boils, and volunteer events)
  • Unlimited drinks and snacks of your choice + “Beer Fridays”!
  • Weekly catered lunches (with healthy options too!)

 

Equal Opportunity Employer/Veterans/Disabled

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

← Back to description

Apply for this position

*All fields are required.

Extra Credit:

Characters: 150 remaining

Title Details
Outbound Inside Sales Representative

Outbound Inside Sales Representative

Close
  • Austin, TX
  • Full Time

 

ShippingEasy moved from Sydney, Australia to Austin in late 2012 and quickly won over thousands and thousands of eCommerce merchants.

30K+ online sellers now use ShippingEasy and rave about both our product and service!

While it still feels like a start-up in terms of hardworking folks with a common mission, we thankfully are not struggling with processes and wondering about payroll these days! If you like the idea of joining a local tech start-up with a stand-out culture, endless friendships and a day to day job that you’ll seriously enjoy  – read on. 



 

The Day-to-Day

The first question we get is – “what will I be doing day today?” We think you’ll like the answer.

After a comprehensive training program run by sales leaders that care, you will share your knowledge of eCommerce, fulfillment and shipping, inventory and customer management with online sellers eager for your expertise. If you’re like most of our new team members, you’ll probably start with none of that knowledge. That’s okay by us (if you have it, consider it a bonus…not a requirement). Count on us to teach you. You’ll go from a novice in an industry that matters (eCommerce is currently 18% of retail sales and growing) to a genuine expert in this sales role. Oh, and you’ll have heaps of fun along the way with like-minded colleagues eager for your energy and perspective.

 

The Environment (Well, before we get in to work)

We’re not a boiler room or a call center with 60 people piled on top of each other competing for the same 6 jobs. We hire in small groups of 4-5 and then invest in training, knowledge building and integrating you into our kick-ass team. If you get the job, you’ll get a base salary on day 1 – PLUS commission. We get that you have rent to pay, groceries to buy and gas to get yourself here. Every offer we make is for keeps! Oh, and there is plenty of room for growth within our sales team with opportunities to join our Strategic Acquisition, Partner Channel and Platform Sales teams.

The Company

The next question we hear is “What is this company?”. That’s an easy one because we have lots of people helping us to tell that story – see below. From our perspective, it’s a company led by start-up people that like solving problems and building things. We’ve expanded our offering from just shipping to include Inventory and Customer Management, making us a full-fledged platform for eCommerce sellers! The leadership team is super transparent and engages every last employee in the strategy, objectives, targets – and results. You’ll learn as much about building a business as you will about sales and eCommerce. Every Friday you’ll join our 10 minutes stand up where you’ll learn what’s new, what’s working, what needs help and more. Then, on a monthly basis, you’ll participate in a Business Update where you’ll get to see the numbers and progress at work. You’ll genuinely feel part of this company! We don’t believe in cogs.

 

The Person: What are we looking for?

We are looking for a go-getter. A communicator. An advocate. A quick study. If you enjoy working alongside driven, hard-working, accountable people with a desire to WIN – this just might be the place for you. We are constantly learning new sales techniques and methods, and even have a sales university book club where you can learn and exchange ideas with others. You can expect to work hard, learn a business from the ground up and have fun while doing it. Our Sales team has tremendous influence – it drives the revenue for the company.  Expect to get a little bit spoiled. You’ll work in an open plan office with a great vibe, endless natural light, and a constructive, cohesive team. It’s a happy place!

 

Interested? Don’t miss the 3 questions at the end!

In addition to sending your resume, there are 3 questions at the end of this posting–those are a must. Incomplete applications will not be considered—sorry, we want people who are willing to invest a bit in getting noticed.

 

Job Responsibilities
  • Reach out to online sellers (primarily warehouses and fulfillment centers) to learn about their current shipping.
  • Prospect using phone, email, video, social and other modern means of reaching potential buyers
  • Consult with these sellers and evaluate their needs
  • Share the portfolio approach (ShipWorks, ShipStation, ShippingEasy, and ShipEngine) in a compelling way through phone, email, live demo presentations
  • Work closely with our Customer Success team to deliver a successful onboarding for the customer
  • Always be learning new sales techniques and product features
  • Have a positive, fun, energetic attitude daily

 

Qualifications
  • Sales experience preferred but not required
  • Outgoing and ambitious personality
  • Ability to learn quickly
  • Great work ethic
  • Strong verbal communication
  • Organized, independent, resourceful and diligent
  • Open and receptive to coachable and feedback
  • Willing and able to implement coaching and feedback- Be a student, Become an expert!

 

Perks:
  • The opportunity to help build a company from the ground up
  • Comprehensive health care plan
  • Weekly happy hour
  • Snacks, drinks and an all-round upbeat environment
  • 401k plan with a match
  • Employee Stock Purchase Program
  • Building with free covered parking, on-site gym, and food trucks
  • Open plan office where the leaders slow down to teach, mentor and make sure we build something special

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

← Back to description

Apply for this position

*All fields are required.

Extra Credit:

Characters: 150 remaining

Title Details
Manager of Software Development (St. Louis, Missouri location)

Manager of Software Development (St. Louis, Missouri location)

Close
  • St. Louis, MO
  • Full Time

Overview
 

The ShipWorks Software Development team is empowered with enhancing, modifying, and maintaining features and functionality associated with the ShipWorks software product.             

 

 

The Manager, Software Development plays an important role to our team by leading our team of software engineers in providing real-time solutions for our customers when they need it the most. This role will function as a core member of our software engineering organization working as the manager of our software engineer team members that are embedded within cross-functional teams to enhance, modify, and add functionality to our software platform. This position is with the company entity Interapptive, Inc. dba ShipWorks. ShipWorks is a subsidiary of Stamps.com Inc. located in St. Louis, Missouri.

Responsibilities

 

  1. Manage, organize, mentor and motivate a team of talented software developers
  2. Foster a culture of continuous learning and continuous improvement
  3. Provide project management and technical leadership in the areas of agile and lean methodologies within the Software Development Lifecycle (SDLC)
  4. Lead the technical planning, architecture, development, and execution phases to continuously deliver a high-quality software product on a regular cadence

 

Essential Position Duties 

  1. Lead team in adopting and consistently applying software engineering best practices
    • Designing performant, reliable, scalable architectures
    • Establishing coding and architecture standards
    • 25% of time spent actively coding
    • Participate in code reviews
    • Communication of architecture and design
  2. Management of development team members
    • Staffing/hiring
    • Mentoring, coaching, motivating
    • Team structures
    • Professional development
    • Performance reviews
  3. Lead continuous improvement processes to deliver high-quality software
  4. Partner with teams across all of IT and other areas of the organization to ensure that solutions are implemented, blockers are removed, and industry best practices are followed
    • Constructively engage with team members and management through open and active communication channels when problem-solving and developing solutions, recommending changes in policies, procedures, and tooling.
    • Produce specifications as needed to determine operational feasibility and convey ROI projections of proposed solutions
  5. Contribute to product planning and operational oversight within the Scrum framework
  6. Maintain team metrics for measurement of engineering and operational excellence and a consistent, regular process for assessment and improvement.
  7. Strategically plan/coordinate the development effort and assignments to meet the needs of stakeholders

 

Qualifications

Additional Position Duties:

  • Sit for prolonged periods of time
  • Utilize wrist and hands for a prolonged period of time
  • Walk short distances
  • Stand for short periods
  • Speaking and conversing with others
  • Lift up to 25lbs without assistance up to chest height

Required Education and/or Experience:                                                             

  • Bachelor’s degree in Computer Science, Math or equivalent years of relevant work experience
  • Six or more (6+) years of experience in software development role, preferably within the e-commerce or shipping software industries.
  • One or more (1+) years of experience managing software development teams in a fast paced, highly collaborative, Agile environment

Skills and Knowledge:

  • Proven ability with leading a development team operating within an Agile software development environment
  • Proven ability with building high-performance, highly-available and scalable distributed systems
  • Understanding of advanced object oriented design and SOLID design principles with strong design/architecture instincts
  • Thorough understanding of C#/.NET or comparable stack
  • Strong understanding of SQL, relational database systems (SQL Server and PostgreSQL), and ORM frameworks
  • AWS (Lambda, SQS, RDS, EC2)
  • Messaging (SQS, MSMQ, RabbitMQ, etc.)
  • Strong understanding with Domain Driven Design techniques
  • Ability with UML (class diagrams, sequence diagrams, etc.) and other modeling techniques to communicate architecture and design concepts
  • Proven ability with establishing metrics for measurement of engineering and operational excellence.
  • Pragmatic and iterative approach to building software
  • Strong people management skills with the ability of hire and grow talented engineers
  • Data driven with the ability to measure and quantify throughput and quality in a meaningful way
  • Detail oriented with strong organization skills
  • Demonstrates strong communication and team skills including the ability to work with people possessing a variety of skill sets
  • Familiarity with shipping and/or shipping software is a plus
  • Displays a high degree of professionalism and contributes to the credibility of the company
  • Can be productive and self-motivated in a fast paced, highly collaborative environment
  • Uses time efficiently, possesses a solid work ethic and customer-focus
  • Acts with a sense of urgency, especially where customer impact and/or delays to shipping exists
  • High degree of intellectual curiosity and a thirst for knowledge – we’re always looking for ways to improve our processes while continuing to produce high quality solutions for our customers

Computer/Software/Application Proficiency:                                                  

  • Windows Server, C#, C, XML, XSL, HTML, PHP, Node.js, AWS, SQL and NoSQL databases.

Travel Requirements:

  • None

EOE/M/F/Vet/Disability

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

← Back to description

Apply for this position

*All fields are required.

Extra Credit:

Characters: 150 remaining

Title Details
Inside Sales Representative

Inside Sales Representative

Close
  • Austin, TX
  • Full Time

As an Inside Sales Rep, you’ll help drive user adoption of SaaS services for e-commerce shipping processing and automation. ISRs will interact with merchants as they begin using ShipStation, and will work alongside our Account Managers to ensure great user experiences for new ShipStation users. They are responsible for clear communication to prospective ShipStation users, and will assist merchants throughout the trial process - showing ShipStation value and helping turning trial users into subscribers. ISRs will interact with Sales, Marketing and Support teams, and will be customer advocates in regards to future product enhancements.

Successful candidates will be comfortable making a high volume of phone calls to interested merchants, and can concisely show the benefits of ShipStation. They will become product experts, and will be enthusiastic about interacting with entrepreneurs and their growing businesses on a daily basis. They’ll be passionate about delighting and retaining customers. If you are interested in being part of an Austin-based SaaS software start-up that is loved by its customers, take a moment to apply!

Responsibilities:

  • Outbound and inbound calls to promote ShipStation’s benefits, technology, and services
  • Rapid response to client inquiries and requests
  • Same-day response times to client inquiries
  • Advocating internally for clients
  • As assigned, being an evangelist for ShipStation at events, trade shows, etc

You must have:

Superb communication skills: You understand that effective communication is about more than what you say, it’s about taking the time to listen and understand. You can make complicated concepts sound easy or describe in detail the simplest of interactions.

A deep understanding of software and the web: You won’t need to know how to code, but terms like PHP, SQL, and JavaScript shouldn’t be foreign to you. You can quickly learn complex procedures, troubleshoot potential bugs on the fly (pun intended), and visualize customers’ screens from their description alone.

An empathetic desire to help: For you, a new inquiry isn’t just a case to close, but an opportunity to understand someone’s story and make their life better. Our purpose as a company is to help online businesses to thrive.

Prior customer facing experience: Whether it was working the cash register at Starbucks or working as an Apple Genius, you should have experience working with customers.

Strong interpersonal skills – ability to work with people with a variety of skill sets

Insane ability to “Get Ship Done!” – Can you make good choices that serve both the customer and company? We need folks who are passionate about delighting and retaining customers.

 

What you are looking for in your career

  • An office full of extremely talented, mission-driven people.
  • The chance to use your skills to help a huge range of customers and business compete in the new and growing e-commerce landscape
  • A company where you feel connected to and appreciated by your customers and coworkers for being great at your job
  • Catered lunch at least once a week in a cool office space, in a great location inside one of the best cities in the USA (Austin!)

We offer:

  • Health, dental, vision insurance
  • Employee Stock Purchase and 401k plans
  • Flexible vacation and paid holidays
  • Weekly catered lunch
  • Drinks and snacks + beer

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

Equal Opportunity Employer/Veterans/Disabled

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

← Back to description

Apply for this position

*All fields are required.

Extra Credit:

Characters: 150 remaining

Title Details
Regional HR Manager

Regional HR Manager

Close
  • Austin, TX
  • Full Time

Overview:

The Human Resources department is a client services organization that works to serve 2 primary clients: the employees and the business. As such, we aim to be 3rd party neutrals who evaluate each client’s needs individually as well as in conjunction to each other to provide fair and equitable proactive consultative advice and solutions in an attempt to benefit both. The HR team services the combined companies across the functions of employee relations, talent acquisition, HR operations, talent management, health and welfare benefits, HRIS, compensation, worker’s compensation, performance management, learning and development, and project management.      

 

By utilizing practical human resources expertise and application of industry best practices, the Regional Human Resources (HR) Manager assists both the employee and the company maximize results. The position is responsible for enhancing the workplace culture and supporting assigned business unit(s).

 

Primary Objectives:

 

  1. First Point of Contact
  2. Management Partnership
  3. Employee Relations and Investigations
  4. ADA Interactive Process
  5. Employee Engagement Efforts
  6. Employee Safety Lead
  7. Learning and Development, Planning and Facilitation
  8. Compliance Management
  9. Employee Management
  10. Facilities/Office Management

 

 

Qualifications - To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Essential Position Duties (typical monthly, weekly, daily tasks):

 

  • First Point of Contact
    • Serves as the first point of contact for the ShipX employee base primarily located in Austin, Texas and St Louis, Missouri in addressing HR concerns/inquiries. 
    • Interprets, educates, and provides support and counsel on HR policies as necessary
  • Management Partnership
    • Build knowledge of the company and client-department function/process, occasionally participate in department meetings, and understand their needs to provide context to HR related issues.
    • Assist in formulating and evaluating basic reports and data to provide appropriate analytical recommendations to the business unit.
  • Employee Relations and Investigations
    • Ensure quick resolution and proper documentation of employee concerns and performance management issues, including evaluating performance documentation up to employment termination by utilizing policy, HR tools, precedent, labor regulations, and methodologies.
    • Advise management on and assist with conducting performance discussions up to and including voluntary and involuntary terminations; collecting data for analysis.
    • Conduct confidential investigations, document findings, and make recommendations for resolution.
  • ADA Interactive Process
    • Educate on and facilitate the interactive process from start to finish with management, employee, and medical professionals. Document process and decisions.
    • Collaborate with Benefits to coordinate certifications, leaves, etc.
  • Employee Satisfaction and Engagement
    • Ensure a work environment that allows ShipX to attract and retain top talent in a competitive industry and location
    • Employee Events: Organize employee events of varying size throughout the year to promote good will and camaraderie among co-workers.
    • Promotes the organization's philosophy and values; ensures quality in all areas; and encourages teamwork by coaching and providing support in the department and throughout the organization. 
  • Employee Safety Lead
    • Emergency Response Team: Coordinate with the Facilities Lead, insurance provider, and local Fire Marshall
    • Ergonomics: Partners with Facilities to evaluate ergonomic concerns and make recommendations
    • Physical Security: Partner with Facilities to enforce security policies, continuously monitor for safety issues
  • Learning and Development Planning and Facilitation
    • Identify trainings that will proactively address issues or facilitate growth within the client base, and co-facilitate training sessions
    • Partners with others in HR to conduct new hire orientations, sexual harassment and safety training sessions.
  • Compliance Management
    • Maintains knowledge of legal requirements and government reporting regulations affecting human resource functions and ensure that policies, procedures, and reporting are in compliance.
    • Ensures fair and consistent application of company policies, procedures, federal and state laws
    • Ensures postings and other public documents are current and compliant
    • Partner with Talent Acquisition on OFCCP Compliance efforts and audits
  • Employee Management
    • Manages and provides servant leadership to 2-5 employees
  • Facilities/Office Management
    • Ensures a safe, healthy, and engaging workplace experience
    • Provides guidance on all office management related functions
    • Vendor liaison
    • Sets and manages to a defined budget
  • Special Projects as assigned

 

Additional Management Responsibilities:

 

  • Performance Management: setting and managing goals, on-going coaching, corrective action, annual reviews, rewards/recognition, and team/individual development
  • Employee Life Cycle Management: headcount forecasting, job descriptions, recruiting/hiring, termination
  • Governance: ensuring compliance to company policy/practice (e.g. attendance, behavior, workplace attire), ensuring compliance to employment law (e.g. time keeping, anti-harassment and diversity)
  • Leadership: ensures availability to staff, team building, building rapport with individuals, encouraging strong collaborative relationships between individuals and departments, facilitating a healthy work/life mix, solicits and applies feedback (internal and external to team), self-improvement as a leader/manager of people
  • Culture Ambassador: proactively demonstrate and cultivate a culture of cooperative collaboration, strong work ethic, solutions-orientation, quality focus, results-orientation,  relaxed/enjoyable atmosphere, team- and individual- celebration, and company/product pride

 

 Education and/or Experience:                                                        

  • Bachelor’s Degree in Human Resources, Business Administration, Psychology, or other related field preferred
  • Five to Nine (5-9) years of progressive Human Resources experience.
  • Two to Three (2-3) years of employee relations experience.
  • Two to Three (2-3) years of exempt level work.
  • One to Two (1-2) years of management of direct reports
  • Certifications of Human Resources professionals preferred (example: PHR/SPHR, CP/SCP).

 

Skills and Knowledge:

  • General HR knowledge and experience in the areas of employee/labor relations, including employment law and HR industry practices.
  • General knowledge of federal and state laws and regulations related to HR industry practices (e.g., FLSA, FMLA/CFRA, ADA, EEO/AA, etc.).
  • Demonstrated experience interfacing with clients at all levels in an HR capacity.
  • Demonstrated experience providing guidance and consultation regarding policy and procedures to staff at all levels.
  • Proven problem-solving ability, resourcefulness, analytical skills, and experience providing recommendations based on assessment.
  • Proven ability to work independently and effectively plan and prioritize work to accomplish multiple projects with competing deadlines.
  • Ability to handle matters of confidentiality with utmost tact and diplomacy.
  • Demonstrated ability to adapt to change and actively support change initiatives in a positive manner.
  • Knowledge and experience with HR management systems and other HR software applications to track information and generate reports.

 

Computer/Software/Application Proficiency:                                                         

  • Proficiency in Microsoft Office (Excel, Word, Outlook and PowerPoint)
  • Experience with ADP applications (ADP Vantage strongly preferred).

 

Travel Requirements:

  • 15% domestic travel or less

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

← Back to description

Apply for this position

*All fields are required.

Extra Credit:

Characters: 150 remaining

Title Details
Talent Advisor

Talent Advisor

Close
  • Austin, TX
  • Full Time

Overview

The Human Resources department is a client services organization that works to serve 2 primary clients: the employees and the business. As such, we aim to be 3rd party neutrals who evaluate each client’s needs individually as well as in conjunction to each other to provide fair and equitable proactive consultative advice and solutions in an attempt to benefit both. The HR team services the combined companies across the functions of employee relations, talent acquisition, HR operations, talent management, health and welfare benefits, HRIS, compensation, worker’s compensation, performance management, learning and development, and project management.      

 

 

The Talent Advisor is a full-cycle recruiter to help build a recruitment practice and facilitate the company’s continued success and growth through people. This role will assist in the creation and continual evolution of a best-in-class recruitment function. In doing so, he/she will have a material impact on managements’ understanding of recruitment, ability to forecast needs, and staffing focus with the future in mind. This will alleviate the recruitment burden for managers by reducing procedural redundancies and roadblocks while increasing quality of hire and assisting the company to reach its strategic objectives. Specific areas of focus will be on engineering and product talent.

 

Primary Objectives:

 

  1. Partnership with Management as a Talent Advisor
  2. Partnership with Other Human Resource Team Members on Employee Life Cycle
  3. Full Cycle Recruitment of Technical and Non-Technical Positions
  4. Job Evaluations and Leveling
  5. Staffing: Temporary Employees
  6. Event Planning (Job Fairs, etc.)
  7. University Relations

Qualifications - To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Essential Position Duties:

 

  • Partnership with Management as a Talent Advisor to positively impact hiring decisions 
    • Company-Wide Talent Strategy Knowledge
    • Hiring Manager Persuasion
    • Labor Market Expertise (Market Benchmarking)
    • Lead Generation (Active Networking)
    • Company-Specific Business Acumen
  • Partnership with Other Human Resource Team Members on Employee Life Cycle
    • Ensure GREAT candidate experience as a preface to the employee experience
    • Partner on events/initiatives that would enhance engagement, retention, and branding
    • Be informed on regional issues with potential impacts on talent needs
  • Job Evaluations and Leveling 
    • Evaluate the knowledge and skills that are necessary to perform the job and establishes the job's duties, responsibilities, tasks and level of authority within the organization's job hierarchy
  • Full Cycle Recruitment of Technical and Non-Technical Positions 
    • Post into the ATS or external job sites
    • Source/Pipeline for Talent
    • Screen, Interview, and Assess Candidates
    • Recruitment Coordination (Scheduling Interviews, etc.) and Administration
    • Disposition and Candidate Care and Communications
    • Negotiate and Prepare Offer Letters
    • Manage Pre-hire Engagement and On-boarding
    • Ensure OFCCP/AAP Compliance and Audit Compliance
  • Staffing: Temporary Employees (recruitment and building of contingent workforce) 
    • Partner with the business to provide temporary staffing support as needed.
    • Manage and interact with third party vendors
  • Event Planning (Job Fairs, etc.) 
    • Plan for and execute events to identify targeted talent
  • University Relations 
    • Partner with colleges, universities, and trade schools to promote career opportunities with the organization

Education and/or Experience:                                                         

  • Bachelor’s in Business, Human Resources, or related field from an accredited 4-year university is preferred
  • Three or more 3+ years of high volume full-cycle recruitment experience
  • Two or more 2+ years of in-house recruitment experience
  • Experience as a Technical Recruiter is a plus
  • Previous Agency experience is a plus

Skills and Knowledge:

  • Proficient in public speaking and presentations
  • Strong experience in social recruiting
  • Strong negotiation skills

Computer/Software/Application Proficiency:                                                         

  • Proficient in Applicant Tracking Systems (preferably iCIMS)
  • Proficient in MS Office Suite (advanced usage of MS Excel)

Travel Requirements:

  • 25%

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

← Back to description

Apply for this position

*All fields are required.

Extra Credit:

Characters: 150 remaining

Title Details
Senior SQL Server DBA

Senior SQL Server DBA

Close
  • Austin, TX
  • Full Time

ShipStation is an Austin-based software company that is growing tremendously. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, Squarespace, and over 65 other online marketplaces. Our web-based shipping applications streamline the order fulfillment process for anyone selling on the Internet.

We are on a mission to make every seller, wherever they sell and however they ship, exceptionally efficient at shipping orders. We are looking for insanely talented people who want to jump in and roll up their sleeves with us to make it happen. By furthering your career at ShipStation, you'll enjoy the challenging work as well as the especially stellar benefits.

Position: Senior SQL Server DBA

As a Senior SQL Server DBA and member of the Engineering Operations team, this individual is responsible for the research and planning, development, implementation, utilization, monitoring, and administration of databases, primarily MS SQL Server. They are also responsible for the security, integrity, efficiency, scheduling, and documentation of the databases. They will establish and enforce written guidelines, rules and standards.

Specific responsibilities include:

  • Perform day to day and long term monitoring of system health as it relates to database usage and performance.
  • Perform research into database performance issues and come up with solutions to address those concerns.
  • Respond to requests for data from internal users in a timely fashion.
  • Perform database health checks using SQL Extended Events, performance monitor, and DBCC commands.
  • Be in an on-call rotation to ensure 24 hour uptime and address of hours issues.

About you: 


Our ideal candidate is a professional who thrives amidst the challenges of a fast-paced, start-up environment and possesses a natural bent towards common sense thinking and urgency in delivery. You will have the opportunity to bring your energy and passion as the product expert of a high-performing team, working collaboratively on the planning, definition and delivery of ShipStation's product portfolio.

More about you:

  • Bachelor's degree in Computer Science or a related field preferred.
  • 5+ years in Database Design, Development, Administration of MS SQL Server in Production, Development and QA environments.
  • Excellent analytical, Interpersonal and Communication skills, fast learner, hardworking and good team player.
  • Expert in database Performance Tuning, using tuning methodology, including query plans, DMVs, trace files and other SQL Server tools.
  • Expert in writing T-SQL, including complex stored procedures, functions, views and triggers.
  • Good knowledge of configuration management concepts, release management, change management concepts, industry standards and best practices
  • Experience in fine tuning indexes for performance improvement.
  • Experience implementing data partitioning to improve performance.
  • Experience in security concepts as they relate to SQL Server.
  • Experience in day to day monitoring of system performance using tools such as SQL Sentry, New Relic, Solarwinds DPA, and AWS CloudWatch.
  • Able to create effective Backup and Recovery plans.
  • Experienced and knowledgeable of high availability and disaster recovery solutions with Windows Server Failover Clustering, Availability Groups, Log shipping and Database Mirroring.
  • Experience with Data Warehouse concepts and implementation to provide reporting solutions for the organization. Experience with Data Warehouse platforms such as Redshift and reporting tools such as SSRS and Looker.
  • Experience in creation of SSIS packages for transferring data from various data sources like text files, MS Excel, SQL Server, and PostgreSQL.
  • Experience in using Excel to create Pivot tables, and accessing multidimensional cubes from Excel.
  • Experience with very large databases (VLDB)

Would be great to also have experience with:

  • Amazon Web Services ( EC2, VPCs. S3, Route53) is a plus
  • PostgreSQL database administration and tuning

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

We offer a start-up environment w/ big-company perks:

  • Health, dental, vision insurance
  • Employee Stock Purchase and 401k plans
  • Flexible vacation and paid holidays
  • Pick your own tech gear
  • Weekly catered lunch
  • Drinks and snacks of your choice + beer

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

← Back to description

Apply for this position

*All fields are required.

Extra Credit:

Characters: 150 remaining

Title Details
User Success Specialist - Phone Speciality

User Success Specialist - Phone Speciality

Close
  • Austin, TX
  • Full Time

As a User Success Specialist on the Phone Team, you’ll be at the forefront of the ShipStation user experience. You’ll handle inbound calls, outbound calls, and emails from our users — ranging from the small Etsy seller to the huge eBay and Amazon seller. You’ll be helping users set up their businesses to be as efficient as possible or troubleshoot an issue that’s blocking their workday, so that they can succeed and fulfill their entrepreneurial dreams.

You’ll accomplish this by developing an exhaustive understanding of the application and working closely with ShipStation’s team of amazing support specialists. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

 

Responsibilities:

  • Resolve user issues efficiently and empathetically through inbound and outbound phone calls, using all resources available.
  • Email users through support tickets.
  • Escalate issues that need more extensive troubleshooting using a standard escalation process.
  • Communicate trending questions, issues, and product suggestions internally as needed to ensure a seamless user experience.

 

You must have:

  • 1 year of phone experience
  • Typing speed over 55 WPM
  • Superb communication skills: You understand that effective communication is about more than what you say, it’s about taking the time to listen and understand. You can make complicated concepts sound easy or describe in detail the simplest of interactions.
  • A deep understanding of software and the web: You won’t need to know how to code, but terms like PHP, SQL, and JavaScript shouldn’t be foreign to you. You can quickly learn complex procedures, troubleshoot potential bugs on the fly (pun intended), and visualize customers’ screens from their description alone.
  • An empathetic desire to help: For you, a new inquiry isn’t just a case to close, but an opportunity to understand someone’s story and make their life better. Our purpose as a company is to help online businesses to thrive.
  • Prior customer facing experience: Whether it was working the cash register at Starbucks or working as an Apple Genius, you must have experience working with customers.
  • Strong interpersonal skills – ability to work with people with a variety of skill sets
  • Insane ability to “Get Ship Done!” – Can you make good choices that serve both the customer and company? We need folks who are passionate about delighting and retaining customers.

 

Would be great to also have experience with:

  • B2B or SaaS support
  • Running your own e-commerce business
  • Anything else you’re awesome at! (we’d love to know)

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

 

Equal Opportunity Employer/Veterans/Disabled

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

← Back to description

Apply for this position

*All fields are required.

Extra Credit:

Characters: 150 remaining

Title Details
Major Account Support Specialist (11 AM - 8 PM CST)

Major Account Support Specialist (11 AM - 8 PM CST)

Close
  • Austin, TX
  • Full Time

As a Major Account Support Specialist, you’ll be working with our largest and highest-profile users through emails, live chats, and inbound phone calls to provide top-level service.

Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application while thinking outside the box to find creative workflows to maximize efficiency.

ShipStation’s Major Account Support team is a fast-paced environment that requires our agents to be flexible to accommodate the needs of the business and our users. This opening is for our closing shift (11 AM - 8 PM CST).

 

You must have:

  • 2 years experience in SAAS support role.
  • A deep understanding of software and the web: You won’t need to know how to code, but terms like PHP, XML, HTML, JSON, SQL, and JavaScript shouldn’t be foreign to you. You can quickly learn complex procedures, troubleshoot potential bugs on the fly (pun intended), and visualize customers’ screens from their description alone.
  • An empathetic desire to help: For you, a new inquiry isn’t just a case to close, but an opportunity to understand someone’s story and make their life better. You will do this by understanding what the user needs to ensure the best experience from start to finish. Our purpose as a company is to help online businesses to thrive.
  • Superb communication skills: You understand that effective communication is about more than what you say, it’s about taking the time to listen and understand. You can make complicated concepts sound easy or describe in detail the simplest of interactions.
  • Strong interpersonal skills – ability to work with people with a variety of skill sets
  • Ability to apply common sense understanding and urgency to provide solutions furnished in written, and oral form.
  • Ability to problem-solve by thinking critically to fully understand user needs.  
  • Use logical and creative thought processes to understand and develop complex solutions.
  • Be self-sufficient while being situationally aware: you will work with your team to maintain the fastest response possible.
  • Insane ability to “Get Ship Done!” – Can you make good choices that serve both the user and the company? We need folks who are passionate about delighting and retaining customers.

Would be great to also have experience with:

  • Enterprise-level B2B or SaaS support
  • Familiar with Zendesk, Zentalk, Zendesk Chat, Excel, Google Apps
  • Working knowledge of e-commerce and shipping
  • Content creation for blogs and support articles
  • Running your own e-commerce business
  • Anything else you’re awesome at! (we’d love to know)

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

← Back to description

Apply for this position

*All fields are required.

Extra Credit:

Characters: 150 remaining

Title Details
Senior/Lead Product Manager

Senior/Lead Product Manager

Close
  • Austin, TX
  • Full Time

About ShipStation

At ShipStation -- and ShipEngine (our enterprise and developer product) -- we liberate entrepreneurs of all scales from inefficiencies and complexities in logistics, so they can focus more on what they love: designing their store experiences, building businesses, and engaging with their customers. We solve mind-boggling problems at scale but our passion is really for entrepreneurs and their customers. This has made us the market leader in the eCommerce shipping and logistics space with hundreds of millions of orders and shipments every month. 

 

About the Product Team

We are on a mission to create the best products and experiences for a wide range of users from small merchants to large enterprises, from people shipping from their garage to large networks of international warehouses, from business-savvy entrepreneurs to tech-savvy engineers. We approach that mission with a diverse, growing, and vibrant team mixing Product Managers and Designers of all backgrounds. We are dedicated to improving our craft and creating success for our customers. Our goals are ambitious, our approach is thoughtful and empathetic, and we bias toward action. 

 

About the Role

ShipStation is a product company, so Product Management is at the center of everything we do. As a Senior Product Manager for ShipStation, you will lead product initiatives from inception to execution. First and foremost, you will be responsible for understanding our users and their daily work. Building on deep empathy, you will collaborate closely with designers, engineers, analysts, data scientists, and other cross-functional team members to propose, ship, and refine delightful products.

We are looking for product managers who bring exceptional creative and analytical skills. You bring a customer-centric approach to your work, and a desire to build your skills as a product manager. We need people who love tackling technical and logistical complexity as well as taking responsibility for the success of our products in the market.

On your first day, we'll expect you to have:

  • Ability to narrate a story for what problem you’re solving for and the vision you’re going after, combined with the capacity to dive into minute details.
  • Familiarity with the concepts of design thinking and how rapid prototyping works.
  • Strong focus on customers: you find a great deal of satisfaction in knowing users, who they are and what they do, but most importantly, why they do the things they do.
  • Experience partnering with engineering and design to define, build, and maintain products which are critical to growth, engagement, and retention. Also, a great track record with these collaborative relationships -- people want to work with you again.
  • Obsession with understanding how your work is impacting customers and how the team’s hypotheses are playing out “in the wild” -- you love data!
  • A growth mindset -- experience with rapid experimentation, increasing conversion, and reducing churn
  • B2B product experience is a major plus
  • Exceptional decision making skills: given limited resources, how do you prioritize across needs
  • Thrives in a startup-like environment: loves dealing with fast pace, changing needs, big ideas, and finite resources
     

Some perks of working at ShipStation

  • Full health, dental, vision insurance
  • Employee Stock Purchase and 401k plans
  • Flexible vacation and paid holidays
  • Monthly team building events (think team happy hours, crawfish boils, and volunteer events)
  • Unlimited drinks and snacks of your choice + “Beer Fridays”!
  • Weekly catered lunches (with healthy options too!)

 

Equal Opportunity Employer/Veterans/Disabled

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

← Back to description

Apply for this position

*All fields are required.

Extra Credit:

Characters: 150 remaining

Title Details
ShipEngine Account Executive

ShipEngine Account Executive

Close
  • Austin, TX
  • Full Time

As a ShipEngine Account Executive, an individual contributor role on a growing sales team, you’ll engage with commercial and mid-size retailers, logistics companies and e-commerce platforms to sell the ShipEngine API solution.
 

Successful candidates will be familiar with managing relationships with C-level and technical decision makers. At ShipEngine, you’ll work alongside some of the brightest minds in the e-commerce API arena and be provided with all the tools you need to succeed. ShipEngine is the new standard in multi-carrier shipping and logistics and we are looking for individuals who are dedicated to growing our list of successful clients.
 

If you are looking to take your sales career to the next level by being part of an exciting Austin-based software start-up, take a moment to apply!
 

Responsibilities:

  • Develop and implement a sales strategy for your accounts and territory that consistently exceeds your assigned sales objectives.
  • Develop and maintain a 4X pipeline of opportunities to support your sales objectives.
  • Negotiate contractual and financial business terms with prospects to secure their profitable business for ShipEngine API.
  • Represent ShipEngine API in prospect presentations, customer meetings and industry events as needed.
     

You must have:

  • > 5 years of selling experience.
  • Understanding of e-commerce.
  • Basic or better knowledge of the shipping and logistics industry.
  • eCommerce experience, preferred.
  • API understanding, preferred.
  • 4 year degree or equivalent work experience.
  • Ability to think critically and identify a problem’s most fundamental elements.
  • Proactive, well-organized, and strong attention to detail.

     

ShipEngine is an Austin-based collective of API enthusiasts who share one goal — to solve logistics for e-commerce. We build cool services that our clients love, and we’re always looking for like-minded professionals who have the same passions. At ShipEngine, you’ll have an opportunity to see your daily work empower others to build and grow successful businesses. And, one day, you’ll reflect on your career and say, “Wow, I did the best work of my life at ShipEngine, and I had fun doing it!”
 

EOE/M/F/Vet/Disability

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

← Back to description

Apply for this position

*All fields are required.

Extra Credit:

Characters: 150 remaining

Title Details
Senior Software Engineer

Senior Software Engineer

Close
  • Austin, TX
  • Full Time

Here at ShipStation, we're passionate about helping online businesses become more productive. We save thousands of merchants hours every day by automating the fulfillment side of their business. We partner with top eCommerce and shipping companies to make a previously complicated and labor-intensive process simple and enjoyable.

We offer competitive compensation, big-company benefits (medical, dental, vision, & a 401(k) plan), all while maintaining the energy, agility, and fun of a start-up. We’re looking for "movers and shakers," people with personality, and those who can take a challenge and run with it.

Position: Senior Software Engineer
As a Senior Software Engineer, you will be responsible for building rich and interactive web applications that help our customers manage their eCommerce sales.

Responsibilities include:

  • Develop, evaluate, update, and maintain ShipStation’s applications
  • Own development projects and modules
  • Responsible for delivering projects end-to-end on production
  • Mentor other engineers on the team by giving technical guidance and code reviews.

Enjoy creative freedom in a start-up environment that embraces new technologies. If you are interested in building cutting-edge SaaS software that is loved by its customers (http://apps.shopify.com/shipstation), take a moment to apply!

You should have:

  • Broad knowledge in web-based application development
  • 7+ years, deep experience with C#/.NET/Node.js or comparable stacks
  • Strong design / architectural instincts
  • Unit/Integration testing experience & opinions
  • Javascript / framework experience (Backbone.js, React, jQuery, etc...)
  • Large system experience
  • Strong SQL / T-SQL skills
  • Strong Interpersonal Skills - ability to work with people with a variety of skill sets

Education

Bachelor’s degree in Computer Science, Information Systems, or relevant experience.

Would be great to also have experience with:

  • Node.js
  • AWS (EC2, SQS, ECS, Lambda)
  • Messaging (SQS, Kafka, RabbitMQ, MSMQ, etc...)
  • Lucene and/or Elasticsearch
  • Web standards & accessibility
  • Running your own e-commerce business

Benefits

  • 100% paid medical, dental, and life insurance
  • Employee Stock Purchase and matching 401k plan
  • Flexible vacation and paid holidays
  • Stocked kitchen, Beer Friday, and at least one catered lunch per week
  • Casual yet energized work environment
  • Flexible schedule

ShipStation is an Austin-based software company that is growing tremendously. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, Squarespace, and over 65 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

 

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

← Back to description

Apply for this position

*All fields are required.

Extra Credit:

Characters: 150 remaining

Australia

Title Details
User Success Specialist - Australia

User Success Specialist - Australia

Close
  • Sydney, New South Wales
  • Full Time

As a SAAS Support / User Success Specialist, you’ll be at the vanguard of ShipStation’s customer interaction. Answering the phone will be your primary responsibility, but you will also tackle emails and some live chats. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application and working closely with ShipStation’s team of excellent engineers, designers, sales and marketing folks. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

 

You must have:

  • Superb communication skills: You LOVE being on the phone.  You understand that effective communication is about more than what you say, it’s about taking the time to listen and understand. You can make complicated concepts sound easy or describe in detail the simplest of interactions.
  • A deep understanding of software and the web: You won’t need to know how to code, but terms like PHP, SQL, and JavaScript shouldn’t be foreign to you. You can quickly learn complex procedures, troubleshoot potential bugs on the fly (pun intended), and visualize customers’ screens from their description alone.
  • An empathetic desire to help: For you, a new inquiry isn’t just a case to close, but an opportunity to understand someone’s story and make their life better. Our purpose as a company is to help online businesses to thrive.
  • Prior customer-facing experience: Whether it was working the cash register at Starbucks or working as an Apple Genius, you must have experience working with customers.
  • Strong interpersonal skills – ability to work with people with a variety of skills
  • Insane ability to “Get Ship Done!” – Can you make good choices that serve both the customer and company? We need folks who are passionate about delighting and retaining customers.

 

Would be great to also have experience with:

  • B2B or SaaS support
  • Content creation for blogs and support articles
  • Running your own e-commerce business
  • Willing to accept hugs from customers
  • Anything else you’re awesome at! (we’d love to know)

 

ShipStation is a SaaS software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamline the order fulfilment process for anyone selling on the Internet.

 

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

← Back to description

Apply for this position

*All fields are required.

Extra Credit:

Characters: 150 remaining

Title Details
Trial Account Manager - Australia

Trial Account Manager - Australia

Close
  • Sydney, New South Wales
  • Full Time

As an Account Manager, you’ll manage the on-boarding and ramp-up of clients buying SaaS services for e-commerce shipping processing and automation. Account Managers are the client’s first point of contact and are responsible for the training and activation of new accounts. They’re responsible for driving full product adoption (turning trial users into subscribers) and are customer advocates in regards to future product enhancements.

 

Successful candidates will be expert change managers, proactive trainers, and work tirelessly to ensure the satisfaction of the client. They’ll communicate regularly and proactively with internal stakeholders. They’ll be passionate about delighting and retaining customers. If you are interested in being part of a global SaaS software start-up that is loved by its customers, take a moment to apply!

 

This position is for a 9 AM to 5:30 PM AEST schedule for Australia & New Zealand based accounts.

 

Responsibilities:

  • Outbound and inbound calls to promote ShipStation’s benefits, technology, and services
  • Rapid response to client inquiries and requests
  • Same-day response times to client inquiries
  • Product demonstrations (live and via webinar)
  • Monitoring account-level reports
  • Advocating internally for clients
  • As assigned, being an evangelist for ShipStation at events, trade shows, etc

 

You must have:

  • >1 year experience in a client-facing role
  • University degree or equivalent work experience
  • Strong understanding of e-commerce, shipping, and/or B2MB SaaS products
  • Ability to think critically and identify a problem’s most fundamental elements
  • Proactive, well-organized, and strong attention to detail
  • Able to drive multiple accounts simultaneously, each at different stages
  • Comfortable with ambiguity and frequent change
  • Proficient in MS Office and a CRM
  • Entrepreneurial spirit and excited about being in a startup environment
  • Proven work ethic
  • Ability to travel 1-4 times per year
  • Experience running your own e-commerce business (a BIG plus)

 

ShipStation is a global SaaS software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamline the order fulfillment process for anyone selling on the internet.

 

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

← Back to description

Apply for this position

*All fields are required.

Extra Credit:

Characters: 150 remaining

Our Story

Nathan, President & CEO Nathan President & CEO
Tom, CTO Tom CTO
Andrea, Head of Marketing Andrea Head of Marketing
John, General Manager John General Manager
Paul, VP of Technology Paul VP of Technology
Todd, CPO Todd CPO
Green ShipStation logo

ShipStation is committed to making the lives of every online retailer easier. Our goal is to provide powerful ecommerce shipping tools as great as the products our users sell.

Awards ShipStation has won, including FexEx Compatible Diamond 2015, several medals and trophies

Co-founded in 2011 by Jason Hodges and Byron Wier, ShipStation has grown quickly but our mission hasn’t changed. We focus on the needs of online sellers and continue to build the best and most efficient shipping software available.

Our Product

ShipStation's web-based shipping solution enables online retailers to quickly and easily import, organize, process, and ship their orders. It integrates with over 100 shopping carts, marketplaces, package carriers, and fulfillment services. ShipStation eliminates the need for merchants to login to several different platforms to manage orders; everything they need is in one place. Our software empowers every ecommerce merchant to be exceptionally efficient -- wherever they sell and however they ship.

Our Locations

We’re proud to have Austin, Texas be our global headquarters. Austin isn’t only home to Willie Nelson, Texas BBQ, and the largest colony of bats in the world. It’s also one of the country’s largest tech hubs.

View of downtown Austin, Texas

For a city so steeped in rich history, London ranks among the most innovative and modern cultural hubs on earth. Between preserved medieval architecture and trendsetting fashions, ShipStation is proud to have our European headquarters located in the world’s financial centre.

View of Big Ben and Parliament in London, England

Sydney has more to offer than its stunning waterfront Opera House. Australia’s largest and most populous city is also home to ShipStation’s Australian office. Sydney’s central business district is also the financial hub of the Asia-Pacific region.

Panoramic view of the opera house and bridge in Sydney, Australia

Toronto is experiencing rapid growth of tech companies similar to Austin. With such a massive tech boom, ShipStation feels right at home in Canada’s largest city. With a presence taller than the CN Tower, ShipStation Canada has nowhere to go but up.

Downtown view of Toronto, Canada

Benefits & Perks

401(k) with Employer Matching

Employee Stock Purchase Plan

Charitable Donation Matching

Unlimited PTO & Education Reimbursement

Health, Vision, & Dental Benefits

Pet Insurance

Volunteer Days

Catered Lunch Every Wednesday

Company-Sponsored Sports Teams

Monthly Taco Tuesdays

Unlimited Healthy Snacks & Drinks

Weekly Beer Fridays