ShipStation
Make Ship Happen

We are not bystanders. We are not spectators. And we won’t be satisfied until we know that every seller, wherever they sell and however they ship, is exceptionally efficient.
If you're ready to #GetShipDone, apply to be a part of the ShipStation team.

Current Openings

Sick of being a clock watcher? Then take a look at our list of open positions.

United States

Title Details
Senior Mobile Engineer

Senior Mobile Engineer

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  • Austin, TX
  • Full Time

The Senior Mobile Engineer helps us provide real-time solutions for our customers when they need it the most. This role will function as a core member of our software engineering organization working within a mobile team to enhance, modify, and add functionality to our mobile software platform and will report to the VP of Engineering.

Responsibilities:

Be an active contributor during design and implementation phases of the Software Development Lifecycle (SDLC).

Apply software engineering best practices while modifying/enhancing our software platform.

Attend and contribute to design review meetings. 

Offering input into the designs of product enhancements and third-party integrations and documenting designs. 

Actively documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code. 

Collaborate with other members of the software engineering team to develop shipping software products. 

Working closely with other developers and product managers throughout the SDLC. 

Being responsible for the design and implementation of new product features and enhancements with guidance and input from other team members. 

Writing tests to support any source code changes made by this individual, performing code reviews, and related activities that contribute to development and maintenance of the Auctane software. 

Constructively engage with team members and management through open and active communication channels when problem solving and developing solutions, recommending changes in policies, procedures, and tooling. 

Produce specifications as needed to determine operational feasibility and convey ROI projections of proposed solutions. 

Provide feedback to the team on product improvement ideas. 

Organize/catalog common problems and other pain points encountered by customers as well as ideas regarding improvements to common processes/workflows of Auctane users. These artifacts will ultimately serve as a starting point for conversations with product management in terms of needs and prioritization. 

Mentor to other members of the team. 

Active learner to update/improve job knowledge and share learnings with other team members by studying new development tools, programming techniques, and computing paradigms and reading professional publications. 

Supports and develops team members by providing advice, coaching and educational opportunities. 

Leads by example through consistent actions and behaviors conducive to meeting business and organizational commitments/goals. 

Other duties as assigned.

Qualifications:

Thorough understanding of JavaScript/React Native, iOS/Swift/Objective-C, Android/Java/Kotlin, or comparable stacks 

  • Solid understanding of architectural principles used in mobile software development
    • For
      • iOS
      • Android
      • React Native
      • Bonus/nice-to-have: Flutter, Xamarin, PhoneGap/Cordova, Responsive Web Applications (Mobile Applications on the Web instead of Native)
  • Solid understanding of bridging Native and React Native portions of a mobile application
    • Both Native → React Native and React Native → Native
  • Solid understanding of bridging Objective-C and Swift 
    • Both Objective-C → Swift and Swift → Objective-C
  • Solid understanding of bridging Java and Kotlin
    • Both Java → Kotlin and Kotlin → Java
  • Experience working with analytics frameworks
    • Mixpanel
    • Sentry
    • Firebase Crashlytics
      • Also, Firebase in general
        • Including for app distribution
    • Optional: NewRelic
  • Experience publishing mobile app updates, for both testing and production
    • On iOS App Store/TestFlight
    • On Google Play Store
  • Understanding of advanced object-oriented design and SOLID design principles with strong design/architecture instincts 
  • Proven experience in Domain Driven Design a plus 
  • Curious and driven with a problem-solving approach 
  • Familiarity with shipping and/or shipping software is a plus 

Optional/Really-really-nice-to-have (for helping out fellow Senior Software Engineers on ShipEngine/ShipStation/ShipWorks/ShippingEasy/Stamps front-end and backend):

  • Thorough understanding of C#/.NET or comparable stacks
  • Thorough understanding of front-end technologies
    • React (non-react-native) or comparable frameworks
      • This is for the Web
    • Bonus/nice-to-have
      • React Native Web (bridges React/React Native)
      • Backbone
  • Thorough understanding of node.js
  • Strong understanding of SQL, relational database systems (SQL Server and PostgreSQL), and ORM frameworks
  • AWS (Lambda, SQS, RDS, EC2) 
  • Messaging (SQS, MSMQ, RabbitMQ, etc.)

Equal Opportunity Employer/Veterans/Disabled

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Title Details
Software Engineer, Integrations

Software Engineer, Integrations

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  • Austin, TX
  • Full Time

The Auctane Software Development team is empowered with enhancing, modifying, and maintaining features and functionality associated with the Auctane suite of software products.

The Integrations team is responsible for building and maintaining the highest quality integrations to the third-party APIs that help power the Auctane family of companies. It's the integrations team's responsibility to evaluate and standardize functionality across the industry.  This team is responsible for building shipping, eCommerce, inventory, insurance, and financial connections into our products.

The Software Engineer, Integrations helps us provide real-time solutions for our customers when they need it the most. This role will function as a core member of our software engineering organization working within a cross-functional team to enhance, modify, and add functionality to our software platform and will report to the Director of Engineering.

Responsibilities:

  • Be an active contributor during design and implementation phases of the Software Development Lifecycle (SDLC).
    • Apply software engineering best practices while modifying/enhancing our software platform.
    • Attend and contribute to design review meetings.
    • Offer input into the designs of product enhancements and third-party integrations and documenting designs.
    • Actively documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code.
    • Follow the principles outlined in the 12 Factor App.
  • Help to inform and design APIs to standardize functionality between eCommerce, shipping, inventory, insurance, and financial platforms.
    • Thoroughly analyze third party APIs and recognize core industry concepts and workflows.
    • Build forward-thinking and practical contracts.
    • Write clear documentation that explains the industry and technology.
  • Collaborate with other members of the software engineering team to develop shipping software products.
    • Work closely with other developers and product managers throughout the SDLC.
    • Being responsible for the design and implementation of new product features and enhancements with guidance and input from other team members.
    • Write tests to support any source code changes made by this individual, performing code reviews and related activities that contribute to the development and maintenance of the Auctane software.
  • Provide feedback to the team on product improvement ideas.
    • Organize and catalog common problems and pain points encountered by customers, as well as ideas regarding improvements to common processes and workflows of Auctane merchants. These artifacts will ultimately serve as a starting point for conversations with product management in terms of needs and prioritization.

Other duties as assigned.

Required Education and/or Experience:                  

  • Bachelor's degree in Computer Science, Information Systems, or equivalent years of relevant work experience.
  • Four to Six (4-6) years of experience in a software development role, preferably within the eCommerce or shipping software industries. 
  • Experience working with External APIs (REST, SOAP, GRPC), and an understanding of authentication patterns such as OAuth, HMAC, Basic, etc.
  • Experience in an Agile software development environment.
  • Experience with creating and maintaining automated unit tests and integration tests in a test-driven development environment.
  • Experience with source control systems and branching strategies.

Qualifications:

  • Exceptional communication skills
  • Detail-oriented with strong organization skills
  • Proven ability to prioritize work
  • Curious and driven with a problem-solving approach
  • Understanding of advanced object-oriented design, "Gang of Four" design patterns, and SOLID design principles
  • Understanding of UML diagrams (class diagrams, sequence diagrams, etc.) to communicate architecture and design concepts
  • Strong understanding of SQL, relational database systems, and ORM frameworks
  • Demonstrates strong communication and team skills
  • Familiarity with shipping and/or eCommerce software is a plus
  • Displays a high degree of professionalism and contributes to the credibility of the company
  • Can be productive and self-motivated in a fast-paced, highly collaborative environment
  • Uses time efficiently, possesses a solid work ethic and customer-focus
  • Acts with a sense of urgency, primarily where customer impact or delays to shipping exists
  • A high degree of intellectual curiosity and a thirst for knowledge. We're always looking for ways to improve our processes while continuing to produce high-quality solutions for our customers  

Computer/Software/Application Proficiency:              

  • C#, JavaScript, Typescript, and SQL
  • External APIs (REST, SOAP, GRPC
  • OAuth, HMAC, Basic

Company Perks:

Competitive pay, 401k with company match, Medical, Dental and Vision Insurance, Employee Stock Purchase Plan, Educational Reimbursement, Commuter benefits, Discount programs, Inventor patent bonuses

Stamps Company Overview:

Stamps.com (NASDAQ: STMP) is the leading provider of postage online and shipping software solutions to customers including consumers, small businesses, e-commerce shippers, enterprises, and high volume shippers. Stamps.com offers solutions that help businesses run their shipping operations more smoothly and function more successfully under the brand names Stamps.com, Endicia®, ShipStation®, ShipEngine®, ShippingEasy®, ShipWorks®, GlobalPost and MetaPack™. Stamps.com’s family of brands provides seamless access to mailing and shipping services through integrations with more than 500 unique partner applications.

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Extra Credit:

Characters: 150 remaining

Title Details
Software Engineer SX

Software Engineer SX

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  • Austin, TX
  • Full Time

The Auctane Software Development team is empowered with enhancing, modifying, and maintaining features and functionality associated with the Auctane suite of software products.

The Software Engineer helps us provide real-time solutions for our customers when they need it the most. This role will function as a core member of our software engineering organization working within a cross-functional team to enhance, modify, and add functionality to our software platform and will report to the Director of Engineering.

Responsibilities:

  • Be an active contributor during design and implementation phases of the Software Development Lifecycle (SDLC)
    • Apply software engineering best practices while modifying/enhancing our software platform.
    • Attend and contribute to design review meetings
    • Offering input into the designs of product enhancements and third party integrations and documenting designs
    • Actively documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
  • Collaborate with other members of the software engineering team to develop shipping software products
    • Working closely with other developers and product managers throughout the SDLC
    • Being responsible for the design and implementation of new product features and enhancements with guidance and input from other team members
    • Writing tests to support any source code changes made by this individual, performing code reviews, and related activities that contribute to development and maintenance of the Auctane software.
  • Provide feedback to the team on product improvement ideas
    • Organize/catalog common problems and other pain points encountered by customers as well as ideas regarding improvements to common processes/workflows of Auctane users. These artifacts will ultimately serve as a starting point for conversations with product management in terms of needs and prioritization. 
  • Other duties as assigned 

Required Education and/or Experience:                  

  • Bachelor's degree in Computer Science, Information System, or equivalent years of relevant work experience
  • Four to Six (4-6) years of experience in software development role, preferably within the eCommerce or shipping software industries. 

Skills and Knowledge:

  • Exceptional communication skills
  • Detail oriented with strong organization skills
  • Proven ability to prioritize work
  • Curious and driven with a problem-solving approach
  • Experience in an Agile software development environment
  • Understanding of advanced object oriented design and SOLID design principles
  • Understanding of UML diagrams (class diagrams, sequence diagrams, etc.) to communicate architecture and design concepts
  • Experience with creating and maintaining automated unit tests and integration tests in a test-driven development environment
  • Experience with source control systems and branching strategies
  • Strong understanding of SQL, relational database systems, and ORM frameworks
  • Demonstrates strong communication and team skills
  • Familiarity with shipping and/or shipping software is a plus
  • Displays a high degree of professionalism and contributes to the credibility of the company
  • Can be productive and self-motivated in a fast paced, highly collaborative environment
  • Uses time efficiently, possesses a solid work ethic and customer-focus
  • Acts with a sense of urgency, especially where customer impact and/or delays to shipping exists
  • High degree of intellectual curiosity and a thirst for knowledge - we're always looking for ways to improve our processes while continuing to produce high quality solutions for our customers  

Computer/Software/Application Proficiency:

  • C#, .Net Core, Python, JavaScript, Typescript, SQL
  • AWS, Kafka, RabbitMQ, ElasticSearch, Docker, Kubernetes

 

Company Perks:

Competitive pay, 401k with company match, Medical, Dental and Vision Insurance, Employee Stock Purchase Plan, Educational Reimbursement, Commuter benefits, Discount programs, Inventor patent bonuses

Equal Opportunity Employer/Veterans/Disabled

 

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Characters: 150 remaining

Title Details
Associate Software Engineer SX

Associate Software Engineer SX

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  • Austin, TX
  • Full Time

The Associate Software Engineer helps us provide real-time solutions for our customers when they need it the most. This role will function as a core member of our software engineering organization working within a cross-functional team to enhance, modify, and add functionality to our software platform and will report to the Director of Engineering.

Responsibilities:

  • Be an active contributor during design and implementation phases of the Software Development Lifecycle (SDLC)
    • Apply software engineering best practices while modifying/enhancing our software platform.
    • Attend and contribute to design review meetings
    • Offering input into the designs of product enhancements and third party integrations and documenting designs
    • Actively documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
  • Collaborate with other members of the software engineering team to develop shipping software products
    • Working closely with other developers and product managers throughout the SDLC
    • Being responsible for the implementation of new product features and enhancements with guidance and input from other team members
    • Writing tests to support any source code changes made by this individual, performing code reviews, and related activities that contribute to development and maintenance of the Auctane software.
  • Other duties as assigned 

Required Education and/or Experience:                  

  • Bachelor's degree in Computer Science, Information System, or equivalent years of relevant work experience
  • Two to Four (2-4) years of experience in software development role, preferably within the eCommerce or shipping software industries. 

Skills and Knowledge:

  • Exceptional communication skills
  • Detail oriented with strong organization skills
  • Proven ability to prioritize work
  • Curious and driven with a problem-solving approach
  • Experience in an Agile software development environment
  • Understanding of object oriented design and SOLID design principles
  • Experience with source control systems and branching strategies
  • Strong understanding of SQL, relational database systems, and ORM frameworks
  • Demonstrates strong communication and team skills
  • Familiarity with shipping and/or shipping software is a plus
  • Can be productive and self-motivated in a fast paced, highly collaborative environment
  • Uses time efficiently, possesses a solid work ethic and customer-focus
  • Acts with a sense of urgency, especially where customer impact and/or delays to shipping exists
  • High degree of intellectual curiosity and a thirst for knowledge - we're always looking for ways to improve our processes while continuing to produce high quality solutions for our customers  

Computer/Software/Application Proficiency:    

  • C#, .Net Core, Python, JavaScript, Typescript, SQL
  • AWS, Kafka, RabbitMQ, ElasticSearch, Docker, Kubernetes

Company Perks:

Competitive pay, 401k with company match, Medical, Dental and Vision Insurance, Employee Stock Purchase Plan, Educational Reimbursement, Commuter benefits, Discount programs, Inventor patent bonuse

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Title Details
Software Engineer SE

Software Engineer SE

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  • Austin, TX
  • Full Time

Team/Department Description:

The ShippingEasy Engineering team is responsible for developing and maintaining the ShippingEasy Product.

Strategic Imperative:

ShippingEasy is the company’s second largest eCommerce brand and is focused on building an intuitive and accessible product for customers with a simple workflow. The Software Engineer is responsible for implementing new features to improve our merchants’ experience, and maintaining our systems to ensure a consistently excellent experience. 

Primary Objectives: 

  1. Develop high quality and maintainable software.
  2. Solve customer problems based on high level requirements provided by product management.
  3. Deliver iterative improvements weekly to ensure the product is constantly improving.

Qualifications - To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Position Duties (typical monthly, weekly, daily tasks which support the primary objectives):

  • Write well tested code in both Rails and React.
  • Understand customer problems and ensure solutions meet those needs.
  • Review code of other team members to ensure consistent quality across the code base. 
  • Periodically solve bug reports coming through support to ensure our product is stable and usable.
  • Maintain our libraries and upgrade them periodically to ensure a stable and maintainable software base.
  • Deploy code weekly to production to keep up with business needs.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

  • Sit for prolonged periods of time
  • Utilize wrist and hands for a prolonged period of time
  • Walk short distances
  • Stand for short periods
  • Speaking and conversing with others
  • Lift up to 25lbs without assistance up to chest height

Required Education and/or Experience:                  

  • Bachelor's degree in Computer Science or related field, or a certificate from a boot camp, or equivalent years’ experience.
  • Two or more (2+) years of Ruby on Rails or React development experience.

Preferred Education and/or Experience:

  • A Bachelor’s or Master’s degree in Computer Science or related field. 
  • There or more (3+)  years’ experience in both Ruby on Rails and React development.
  • Background or understanding of the Shipping Industry related to ecommerce.

Skills and Knowledge:

  • Able to implement a full model-view-controller feature in Rails.
  • Understands API design and can help build an interface from the front or back end perspective.
  • Able to write tests in Rspec or React Testing Library + Jest.
  • Analyze codebase to find root causes of errors and fix bugs as needed

Computer/Software/Application Proficiency:              

  • Ruby on Rails
  • React
  • Javascript
  • Postgresql
  • Basic Web Development Understanding

Travel Requirements:

  • None

Team Member Success Factors: – To succeed at the combined companies, each team member must demonstrate the following:

Communication - Speaks clearly and persuasively, Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Solution-Focused - Views a problem or challenge as an opportunity for learning; actively searches for solutions using all available resources

Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Cost Consciousness with Quality Focus - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources; Understands how to balance cost consciousness with quality focus; Ensures quality of service and product at all levels.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.  

Kaizen - Continually looks for ways to improve process, customer satisfaction, quality of product, personal achievement, team achievement, and company overall; Does not accept “status quo” as a default.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Title Details
Senior Software Engineer SX

Senior Software Engineer SX

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  • Austin, TX
  • Full Time

The Auctane Software Development team is empowered with enhancing, modifying, and maintaining features and functionality associated with the Auctane suite of software products.

The Senior Software Engineer helps us provide real-time solutions for our customers when they need it the most. This role will function as a core member of our software engineering organization working within a cross-functional team to enhance, modify, and add functionality to our software platform and will report to the Director of Engineering.

Responsibilities:

  • Be an active contributor during design and implementation phases of the Software Development Lifecycle (SDLC)
    • Apply software engineering best practices while modifying/enhancing our software platform.
    • Attend and contribute to design review meetings
    • Offering input into the designs of product enhancements and third party integrations and documenting designs
    • Actively documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
  • Collaborate with other members of the software engineering team to develop shipping software products
    • Working closely with other developers and product managers throughout the SDLC
    • Being responsible for the design and implementation of new product features and enhancements with guidance and input from other team members
    • Writing tests to support any source code changes made by this individual, performing code reviews, and related activities that contribute to development and maintenance of the Auctane software.
    • Constructively engage with team members and management through open and active communication channels when problem solving and developing solutions, recommending changes in policies, procedures, and tooling.
    • Produce specifications as needed to determine operational feasibility and convey ROI projections of proposed solutions 
  • Provide feedback to the team on product improvement ideas
    • Organize/catalog common problems and other pain points encountered by customers as well as ideas regarding improvements to common processes/workflows of Auctane users. These artifacts will ultimately serve as a starting point for conversations with product management in terms of needs and prioritization.
  • Mentor to other members of the team
    • Active learner to update/improve job knowledge and share learnings with other team members by studying new development tools, programming techniques, and computing paradigms and reading professional publications.
    • Supports and develops team members by providing advice, coaching and educational opportunities.
    • Leads by example through consistent actions and behaviors conducive to meeting business and organizational commitments/goals. 
  • Other duties as assigned

Required Education and/or Experience:                  

  • Bachelor's degree in Computer Science, Information System, or equivalent years of relevant work experience
  • At least seven (7) years of experience in software development role, preferably within the eCommerce or shipping software industries. 

Skills and Knowledge:

  • Thorough understanding of C#/.NET or comparable stacks
  • Experience in an Agile software development environment
  • Understanding of advanced object oriented design and SOLID design principles with strong design/architecture instincts
  • Experiencing with UML (class diagrams, sequence diagrams, etc.) and other modeling techniques to communicate architecture and design concepts
  • Strong understanding of SQL, relational database systems (SQL Server and PostgreSQL), and ORM frameworks
  • AWS (Lambda, SQS, RDS, EC2)
  • Messaging (SQS, MSMQ, RabbitMQ, etc.)
  • Experience building large, distributed systems
  • Exceptional communication skills
  • Detail oriented with strong organization skills
  • Proven experience in Domain Driven Design a plus
  • Curious and driven with a problem-solving approach
  • Demonstrates strong communication and team skills including the ability to work with people possessing a variety of skill sets
  • Familiarity with shipping and/or shipping software is a plus
  • Displays a high degree of professionalism and contributes to the credibility of the company
  • Can be productive and self-motivated in a fast paced, highly collaborative environment
  • Uses time efficiently, possesses a solid work ethic and customer-focus
  • Acts with a sense of urgency, especially where customer impact and/or delays to shipping exists
  • High degree of intellectual curiosity and a thirst for knowledge - we're always looking for ways to improve our processes while continuing to produce high quality solutions for our customers 

Computer/Software/Application Proficiency:

  • C#, .Net Core, Python, JavaScript, Typescript, SQL
  • AWS, Kafka, RabbitMQ, ElasticSearch, Docker, Kubernetes

Company Perks:

Competitive pay, 401k with company match, Medical, Dental and Vision Insurance, Employee Stock Purchase Plan, Educational Reimbursement, Commuter benefits, Discount programs, Inventor patent bonuses

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Title Details
Senior Software Engineer - Node.js

Senior Software Engineer - Node.js

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  • Austin, TX
  • Full Time

About ShipEngine

At ShipEngine — and our sister company, ShipStation — we liberate entrepreneurs of all scales from inefficiencies and complexities in logistics, so they can focus more on what they love: designing their store experiences, building businesses, and engaging with their customers. We solve mind-boggling problems at scale but our passion is really for entrepreneurs and their customers. This has made us the market leader in the eCommerce shipping and logistics space with hundreds of millions of orders and shipments every month.

About This Position

This position is on our API Developer Experience (DX) team, which is responsible for building APIs, tooling, documentation, training materials, and reference code for our developer customers, as well as internal tools to ensure the quality and consistency of our APIs.

 

We’re looking for a senior engineer to help us build the future of ShipEngine. You’ll be working on our public API as well as building new greenfield projects — both internal and open source. We mostly work in Node.js and TypeScript, but you’ll also be writing and maintaining SDK libraries in multiple programming languages, like PHP, C#, Java, Ruby, Python, Swift, etc.

At ShipEngine, you will...

  • Become an expert on our APIs and design patterns
  • Work on open source projects in multiple programming languages
  • Build tools to help other developers
  • Write API documentation, tutorials, and guides
  • Create technical content (sample code, demos, reference implementations) to demonstrate usage and best practices
  • Help establish and ensure consistent, high-quality API design guidelines
  • Have the opportunity to write blog posts and present at meetups and conferences
  • Help organize and run community events, meetups, hackathons, and webinars

We’re looking for someone who...

  • Has strong API design and development skills
  • Is a technical expert who can make well-informed design decisions in-line with best practices
  • Can write code in a few different programming languages, and enjoys learning new languages
  • Empathizes with users of all experience levels
  • Enjoys teaching and enabling other developers to be successful
  • Is a skilled writer who can explain complex topics simply and clearly
  • Has their finger on the pulse of current development trends in multiple ecosystems
  • Excels at generating excitement and positivity about our product and features
  • Can work with a high degree of autonomy and limited supervision
  • Holds themselves to a high standard of quality and has meticulous attention to detail

Qualifications

  • Strong Node.js background and extremely familiar with the ecosystem, build tools, libraries, runtimes and frameworks (experience with TypeScript is a plus)
  • Significant experience in designing, building, and using APIs
  • Has contributed to open source projects and understands the open-source community
  • Familiar with multiple API protocols, such as REST, GraphQL, SOAP, gRPC, etc.
  • Proficient in domain modeling and domain-driven design
  • Able to write idiomatic and approachable code in a few programming languages (especially PHP, C#, Python, Ruby, and JavaScript)
  • Excellent written and verbal communication skills

Benefits

  • Competitive salary
  • Casual environment and flexible work schedule
  • 100% paid medical, dental, vision, disability, and life insurance
  • Employee Stock Purchase Plan
  • Vanguard 401k with matching
  • Flexible vacation and paid holidays
  • Stocked kitchen, beer Fridays, weekly catered lunches (+ healthy options!)
  • Sit/stand desk, and top-of-the-line workstation of your choosing
  • Work with the latest technologies
  • Contribute to open source
  • Speak at conferences and meetups

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Title Details
Product Marketing Manager

Product Marketing Manager

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  • Austin, TX
  • Full Time

Across our family of products -- we liberate entrepreneurs of all sizes from inefficiencies and complexities in logistics, so they can focus more on what they love: designing their store experiences, building businesses, and engaging with their customers. We solve mind-boggling problems at scale but our passion is really for entrepreneurs and their customers. This has made us the market leader in the eCommerce shipping and logistics space with hundreds of millions of orders and shipments every month. 

We're looking for a talented marketer to work alongside a set of product managers to bring innovative features and enhancements to market. 

Responsibilities:

  • Develop a deep understanding of our products, customer base, and competitive landscape
  • Build messaging to help users and prospective customers understand the value of our products and services
  • Work with stakeholders to study, analyze, and predict market trends to help position products and services
  • Work closely with product managers and brand managers to develop and execute integrated marketing plans for feature launches
  • Work closely with the data team to define target audiences, adoption criteria, build weekly targets, dashboards, and provide updates to key stakeholders on a weekly basis
  • Participate in webinars, sales trainings, and other events as needed
  • Develop one-pagers, presentations, email templates, and call scripts to empower our marketing and sales teams to drive product adoption
  • Make sure all product marketing initiatives are accurately documented and shared with stakeholders.

Skills and Experience:

  • 3+ years of SaaS and/or API marketing experience with 1-2 years in a product marketing or management role
  • Have a passion for technology and find it easy to explain technical concepts to non-technical audiences
  • Experience building and executing go-to-market plans with successful outcomes
  • Demonstrated ability to turn complex information into easy to understand messaging
  • An ability to work across multiple teams who own multiple products, influencing and driving others to hit the desired goals
  • Experience in shipping and logistics preferred
  • A testing mindset - always learning, iterating, and improving
  • Exceptional written and oral communication skills
  • An ability to manage multiple projects at the same time
  • Experience with tools like Slack, Confluence, JIRA, Google Suite, Asana, etc.
  • Put the customer experience first
  • Ability to travel to St. Louis, MO for a few days every quarter

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Title Details
Outbound Inside Sales Representative

Outbound Inside Sales Representative

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  • Austin, TX
  • Full Time

 

ShippingEasy moved from Sydney, Australia to Austin in late 2012 and quickly won over thousands and thousands of eCommerce merchants.

30K+ online sellers now use ShippingEasy and rave about both our product and service!

While it still feels like a start-up in terms of hardworking folks with a common mission, we thankfully are not struggling with processes and wondering about payroll these days! If you like the idea of joining a local tech start-up with a stand-out culture, endless friendships and a day to day job that you’ll seriously enjoy  – read on. 



 

The Day-to-Day

The first question we get is – “what will I be doing day today?” We think you’ll like the answer.

After a comprehensive training program run by sales leaders that care, you will share your knowledge of eCommerce, fulfillment and shipping, inventory and customer management with online sellers eager for your expertise. If you’re like most of our new team members, you’ll probably start with none of that knowledge. That’s okay by us (if you have it, consider it a bonus…not a requirement). Count on us to teach you. You’ll go from a novice in an industry that matters (eCommerce is currently 18% of retail sales and growing) to a genuine expert in this sales role. Oh, and you’ll have heaps of fun along the way with like-minded colleagues eager for your energy and perspective.

 

The Environment (Well, before we get in to work)

We’re not a boiler room or a call center with 60 people piled on top of each other competing for the same 6 jobs. We hire in small groups of 4-5 and then invest in training, knowledge building and integrating you into our kick-ass team. If you get the job, you’ll get a base salary on day 1 – PLUS commission. We get that you have rent to pay, groceries to buy and gas to get yourself here. Every offer we make is for keeps! Oh, and there is plenty of room for growth within our sales team with opportunities to join our Strategic Acquisition, Partner Channel and Platform Sales teams.

The Company

The next question we hear is “What is this company?”. That’s an easy one because we have lots of people helping us to tell that story – see below. From our perspective, it’s a company led by start-up people that like solving problems and building things. We’ve expanded our offering from just shipping to include Inventory and Customer Management, making us a full-fledged platform for eCommerce sellers! The leadership team is super transparent and engages every last employee in the strategy, objectives, targets – and results. You’ll learn as much about building a business as you will about sales and eCommerce. Every Friday you’ll join our 10 minutes stand up where you’ll learn what’s new, what’s working, what needs help and more. Then, on a monthly basis, you’ll participate in a Business Update where you’ll get to see the numbers and progress at work. You’ll genuinely feel part of this company! We don’t believe in cogs.

 

The Person: What are we looking for?

We are looking for a go-getter. A communicator. An advocate. A quick study. If you enjoy working alongside driven, hard-working, accountable people with a desire to WIN – this just might be the place for you. We are constantly learning new sales techniques and methods, and even have a sales university book club where you can learn and exchange ideas with others. You can expect to work hard, learn a business from the ground up and have fun while doing it. Our Sales team has tremendous influence – it drives the revenue for the company.  Expect to get a little bit spoiled. You’ll work in an open plan office with a great vibe, endless natural light, and a constructive, cohesive team. It’s a happy place!

 

Interested? Don’t miss the 3 questions at the end!

In addition to sending your resume, there are 3 questions at the end of this posting–those are a must. Incomplete applications will not be considered—sorry, we want people who are willing to invest a bit in getting noticed.

 

Job Responsibilities
  • Reach out to online sellers (primarily warehouses and fulfillment centers) to learn about their current shipping.
  • Prospect using phone, email, video, social and other modern means of reaching potential buyers
  • Consult with these sellers and evaluate their needs
  • Share the portfolio approach (ShipWorks, ShipStation, ShippingEasy, and ShipEngine) in a compelling way through phone, email, live demo presentations
  • Work closely with our Customer Success team to deliver a successful onboarding for the customer
  • Always be learning new sales techniques and product features
  • Have a positive, fun, energetic attitude daily

 

Qualifications
  • Sales experience preferred but not required
  • Outgoing and ambitious personality
  • Ability to learn quickly
  • Great work ethic
  • Strong verbal communication
  • Organized, independent, resourceful and diligent
  • Open and receptive to coachable and feedback
  • Willing and able to implement coaching and feedback- Be a student, Become an expert!

 

Perks:
  • The opportunity to help build a company from the ground up
  • Comprehensive health care plan
  • Weekly happy hour
  • Snacks, drinks and an all-round upbeat environment
  • 401k plan with a match
  • Employee Stock Purchase Program
  • Building with free covered parking, on-site gym, and food trucks
  • Open plan office where the leaders slow down to teach, mentor and make sure we build something special

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Title Details
Inside Sales Representative

Inside Sales Representative

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  • Austin, TX
  • Full Time

As an Inside Sales Rep, you’ll help drive user adoption of SaaS services for e-commerce shipping processing and automation. ISRs will interact with merchants as they begin using ShipStation, and will work alongside our Account Managers to ensure great user experiences for new ShipStation users. They are responsible for clear communication to prospective ShipStation users, and will assist merchants throughout the trial process - showing ShipStation value and helping turning trial users into subscribers. ISRs will interact with Sales, Marketing and Support teams, and will be customer advocates in regards to future product enhancements.

Successful candidates will be comfortable making a high volume of phone calls to interested merchants, and can concisely show the benefits of ShipStation. They will become product experts, and will be enthusiastic about interacting with entrepreneurs and their growing businesses on a daily basis. They’ll be passionate about delighting and retaining customers. If you are interested in being part of an Austin-based SaaS software start-up that is loved by its customers, take a moment to apply!

Responsibilities:

  • Outbound and inbound calls to promote ShipStation’s benefits, technology, and services
  • Rapid response to client inquiries and requests
  • Same-day response times to client inquiries
  • Advocating internally for clients
  • As assigned, being an evangelist for ShipStation at events, trade shows, etc

You must have:

Superb communication skills: You understand that effective communication is about more than what you say, it’s about taking the time to listen and understand. You can make complicated concepts sound easy or describe in detail the simplest of interactions.

A deep understanding of software and the web: You won’t need to know how to code, but terms like PHP, SQL, and JavaScript shouldn’t be foreign to you. You can quickly learn complex procedures, troubleshoot potential bugs on the fly (pun intended), and visualize customers’ screens from their description alone.

An empathetic desire to help: For you, a new inquiry isn’t just a case to close, but an opportunity to understand someone’s story and make their life better. Our purpose as a company is to help online businesses to thrive.

Prior customer facing experience: Whether it was working the cash register at Starbucks or working as an Apple Genius, you should have experience working with customers.

Strong interpersonal skills – ability to work with people with a variety of skill sets

Insane ability to “Get Ship Done!” – Can you make good choices that serve both the customer and company? We need folks who are passionate about delighting and retaining customers.

 

What you are looking for in your career

  • An office full of extremely talented, mission-driven people.
  • The chance to use your skills to help a huge range of customers and business compete in the new and growing e-commerce landscape
  • A company where you feel connected to and appreciated by your customers and coworkers for being great at your job
  • Catered lunch at least once a week in a cool office space, in a great location inside one of the best cities in the USA (Austin!)

We offer:

  • Health, dental, vision insurance
  • Employee Stock Purchase and 401k plans
  • Flexible vacation and paid holidays
  • Weekly catered lunch
  • Drinks and snacks + beer

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

Equal Opportunity Employer/Veterans/Disabled

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Title Details
Regional HR Manager

Regional HR Manager

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  • Austin, TX
  • Full Time

Overview:

The Human Resources department is a client services organization that works to serve 2 primary clients: the employees and the business. As such, we aim to be 3rd party neutrals who evaluate each client’s needs individually as well as in conjunction to each other to provide fair and equitable proactive consultative advice and solutions in an attempt to benefit both. The HR team services the combined companies across the functions of employee relations, talent acquisition, HR operations, talent management, health and welfare benefits, HRIS, compensation, worker’s compensation, performance management, learning and development, and project management.      

 

By utilizing practical human resources expertise and application of industry best practices, the Regional Human Resources (HR) Manager assists both the employee and the company maximize results. The position is responsible for enhancing the workplace culture and supporting assigned business unit(s).

 

Primary Objectives:

 

  1. First Point of Contact
  2. Management Partnership
  3. Employee Relations and Investigations
  4. ADA Interactive Process
  5. Employee Engagement Efforts
  6. Employee Safety Lead
  7. Learning and Development, Planning and Facilitation
  8. Compliance Management
  9. Employee Management
  10. Facilities/Office Management

 

 

Qualifications - To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Essential Position Duties (typical monthly, weekly, daily tasks):

 

  • First Point of Contact
    • Serves as the first point of contact for the ShipX employee base primarily located in Austin, Texas and St Louis, Missouri in addressing HR concerns/inquiries. 
    • Interprets, educates, and provides support and counsel on HR policies as necessary
  • Management Partnership
    • Build knowledge of the company and client-department function/process, occasionally participate in department meetings, and understand their needs to provide context to HR related issues.
    • Assist in formulating and evaluating basic reports and data to provide appropriate analytical recommendations to the business unit.
  • Employee Relations and Investigations
    • Ensure quick resolution and proper documentation of employee concerns and performance management issues, including evaluating performance documentation up to employment termination by utilizing policy, HR tools, precedent, labor regulations, and methodologies.
    • Advise management on and assist with conducting performance discussions up to and including voluntary and involuntary terminations; collecting data for analysis.
    • Conduct confidential investigations, document findings, and make recommendations for resolution.
  • ADA Interactive Process
    • Educate on and facilitate the interactive process from start to finish with management, employee, and medical professionals. Document process and decisions.
    • Collaborate with Benefits to coordinate certifications, leaves, etc.
  • Employee Satisfaction and Engagement
    • Ensure a work environment that allows ShipX to attract and retain top talent in a competitive industry and location
    • Employee Events: Organize employee events of varying size throughout the year to promote good will and camaraderie among co-workers.
    • Promotes the organization's philosophy and values; ensures quality in all areas; and encourages teamwork by coaching and providing support in the department and throughout the organization. 
  • Employee Safety Lead
    • Emergency Response Team: Coordinate with the Facilities Lead, insurance provider, and local Fire Marshall
    • Ergonomics: Partners with Facilities to evaluate ergonomic concerns and make recommendations
    • Physical Security: Partner with Facilities to enforce security policies, continuously monitor for safety issues
  • Learning and Development Planning and Facilitation
    • Identify trainings that will proactively address issues or facilitate growth within the client base, and co-facilitate training sessions
    • Partners with others in HR to conduct new hire orientations, sexual harassment and safety training sessions.
  • Compliance Management
    • Maintains knowledge of legal requirements and government reporting regulations affecting human resource functions and ensure that policies, procedures, and reporting are in compliance.
    • Ensures fair and consistent application of company policies, procedures, federal and state laws
    • Ensures postings and other public documents are current and compliant
    • Partner with Talent Acquisition on OFCCP Compliance efforts and audits
  • Employee Management
    • Manages and provides servant leadership to 2-5 employees
  • Facilities/Office Management
    • Ensures a safe, healthy, and engaging workplace experience
    • Provides guidance on all office management related functions
    • Vendor liaison
    • Sets and manages to a defined budget
  • Special Projects as assigned

 

Additional Management Responsibilities:

 

  • Performance Management: setting and managing goals, on-going coaching, corrective action, annual reviews, rewards/recognition, and team/individual development
  • Employee Life Cycle Management: headcount forecasting, job descriptions, recruiting/hiring, termination
  • Governance: ensuring compliance to company policy/practice (e.g. attendance, behavior, workplace attire), ensuring compliance to employment law (e.g. time keeping, anti-harassment and diversity)
  • Leadership: ensures availability to staff, team building, building rapport with individuals, encouraging strong collaborative relationships between individuals and departments, facilitating a healthy work/life mix, solicits and applies feedback (internal and external to team), self-improvement as a leader/manager of people
  • Culture Ambassador: proactively demonstrate and cultivate a culture of cooperative collaboration, strong work ethic, solutions-orientation, quality focus, results-orientation,  relaxed/enjoyable atmosphere, team- and individual- celebration, and company/product pride

 

 Education and/or Experience:                                                        

  • Bachelor’s Degree in Human Resources, Business Administration, Psychology, or other related field preferred
  • Five to Nine (5-9) years of progressive Human Resources experience.
  • Two to Three (2-3) years of employee relations experience.
  • Two to Three (2-3) years of exempt level work.
  • One to Two (1-2) years of management of direct reports
  • Certifications of Human Resources professionals preferred (example: PHR/SPHR, CP/SCP).

 

Skills and Knowledge:

  • General HR knowledge and experience in the areas of employee/labor relations, including employment law and HR industry practices.
  • General knowledge of federal and state laws and regulations related to HR industry practices (e.g., FLSA, FMLA/CFRA, ADA, EEO/AA, etc.).
  • Demonstrated experience interfacing with clients at all levels in an HR capacity.
  • Demonstrated experience providing guidance and consultation regarding policy and procedures to staff at all levels.
  • Proven problem-solving ability, resourcefulness, analytical skills, and experience providing recommendations based on assessment.
  • Proven ability to work independently and effectively plan and prioritize work to accomplish multiple projects with competing deadlines.
  • Ability to handle matters of confidentiality with utmost tact and diplomacy.
  • Demonstrated ability to adapt to change and actively support change initiatives in a positive manner.
  • Knowledge and experience with HR management systems and other HR software applications to track information and generate reports.

 

Computer/Software/Application Proficiency:                                                         

  • Proficiency in Microsoft Office (Excel, Word, Outlook and PowerPoint)
  • Experience with ADP applications (ADP Vantage strongly preferred).

 

Travel Requirements:

  • 15% domestic travel or less

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Title Details
User Success Specialist - Phone Speciality

User Success Specialist - Phone Speciality

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  • Austin, TX
  • Full Time

As a User Success Specialist on the Phone Team, you’ll be at the forefront of the ShipStation user experience. You’ll handle inbound calls, outbound calls, and emails from our users — ranging from the small Etsy seller to the huge eBay and Amazon seller. You’ll be helping users set up their businesses to be as efficient as possible or troubleshoot an issue that’s blocking their workday, so that they can succeed and fulfill their entrepreneurial dreams.

You’ll accomplish this by developing an exhaustive understanding of the application and working closely with ShipStation’s team of amazing support specialists. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

 

Responsibilities:

  • Resolve user issues efficiently and empathetically through inbound and outbound phone calls, using all resources available.
  • Email users through support tickets.
  • Escalate issues that need more extensive troubleshooting using a standard escalation process.
  • Communicate trending questions, issues, and product suggestions internally as needed to ensure a seamless user experience.

 

You must have:

  • 1 year of phone experience
  • Typing speed over 55 WPM
  • Superb communication skills: You understand that effective communication is about more than what you say, it’s about taking the time to listen and understand. You can make complicated concepts sound easy or describe in detail the simplest of interactions.
  • A deep understanding of software and the web: You won’t need to know how to code, but terms like PHP, SQL, and JavaScript shouldn’t be foreign to you. You can quickly learn complex procedures, troubleshoot potential bugs on the fly (pun intended), and visualize customers’ screens from their description alone.
  • An empathetic desire to help: For you, a new inquiry isn’t just a case to close, but an opportunity to understand someone’s story and make their life better. Our purpose as a company is to help online businesses to thrive.
  • Prior customer facing experience: Whether it was working the cash register at Starbucks or working as an Apple Genius, you must have experience working with customers.
  • Strong interpersonal skills – ability to work with people with a variety of skill sets
  • Insane ability to “Get Ship Done!” – Can you make good choices that serve both the customer and company? We need folks who are passionate about delighting and retaining customers.

 

Would be great to also have experience with:

  • B2B or SaaS support
  • Running your own e-commerce business
  • Anything else you’re awesome at! (we’d love to know)

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

 

Equal Opportunity Employer/Veterans/Disabled

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Title Details
Senior Product Designer

Senior Product Designer

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  • Austin, TX
  • Full Time

As a Senior Designer, you are a senior-level UX generalist who can eliminate ambiguity during the discovery phase of a project; sketch, draw and communicate the necessary visuals to align around how a system or process works / should work; and use Sketch, InVision and the InVision DSM to show engineers via wireframes and mockups what the presentation and functionality should look like / behave.

 

ShipStation

Here at ShipStation, we’re passionate about helping online businesses become more efficient. We save thousands of merchants hours every day by automating the fulfillment side of their business. Very few people start a business because they love shipping packages. We exist to help entrepreneurs manage this painful but critical part of their business. We partner with top ecommerce and shipping companies to make a previously complicated and labor intensive process simple and enjoyable for the user.
 

Design at ShipStation

Design and product are central to ShipStation’s growth strategy. We have made significant investments in both areas to show our commitment and passion for both practices.

Design at ShipStation as still an emerging discipline. We’re creating a design system, research program, and design practices all at once. Designers who join our team will be able to make a huge contribution not only to the product, but to the structure and culture of the design team itself. Every improvement to our application enables an entrepreneur to invest more time in their company, health, hobbies or friends and family.

You’ll be joining a team of 6 product and marketing designers at our Austin headquarters.

 

Attributes of a Senior Designer

You have seen a product from conception to launch, while working closely with development. You’ve worked on projects where you’ve set out to move a metric and have the instrumentation to know whether you hit your goal or not – and have learned from your successes and failures.

At ShipStation, designers work at the intersection of users, customer support agents, product managers, designers and engineers. They can simultaneously push ShipStation to be better while also blending with engineering and product teams to iterate our way to success. 

 

Must Haves:

  • 5+ years of UX and Product Design experience

  • Can ask questions that help reduce the ambiguity of any problem you are solving

  • Friendly, humble, and have an openness to learning

  • Have an excellent portfolio of past work

  • Organized approach to managing projects

  • Have experience incorporating research into actionable next steps

  • Have experience building scalable systems that adhere to organized rules and structures

    • Visual style guides

    • Pattern libraries

  • Can use Sketch, Invision and InVision’s DSM to design wireframes and mockups 

 

Nice to Haves:

  • Familiarity with front-end technologies like HTML, CSS, Javascript etc.

  • Familiarity with frameworks like Bootstrap, responsive grids, or naming conventions like BEM

  • Have experience auditing and analyzing large systems from a design/information hierarchy perspective

  • Have worked with content editors to create voice and tone guidelines

  • Degree in design, art, communications, sociology, or related field 


 

Duties and Responsibilities
 

 

  • Information architecture

    • Asking questions that build understanding of the application structure

    • Map user needs and pain points

    • Participate in whiteboarding sessions to help cross-functional teams gain alignment on the problem and the solution

    • Visualize complex workflows in easy-to-understand diagrams

  • Product/Interaction design

    • Work in Sketch, Abstract, and InVision

    • Build InVision prototypes for stakeholder validation and user testing

    • Build production-ready mockups using an established design system

    • Collaborate with developers

    • Collaborate with QA to quality check the final release

    • Work with the design to give constructive feedback on in-progress design work

  • Content

    • Contribute to writing clear, concise in-app copy

    • Contribute to writing error messages that can easily be understood by our users

 

This is a full-time position with a competitive salary based on your experience and portfolio. Please provide samples of your work or a link to your portfolio with your application.

 

Culture

We work with a team of highly-skilled, committed, and low-drama people. The ShipStation team shares a unified passion for helping the customer wherever and however they ship, exceptionally efficient. Everyone here puts the needs of the customer above their own ego. You can leave each day with plenty of time to enjoy life, raise kids, take care of family members etc. We’ve got a killer snack area with free snacks and beverages as well as catered lunches on Wednesday. 


 

We Offer

  • Health, dental, vision insurance

  • Employee Stock Purchase and 401k plans

  • Flexible vacation and paid holidays

  • Pick your own tech gear

  • Weekly catered lunch

  • Drinks and snacks of your choice + beer

ShipStation is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.

Equal Opportunity Employer/Veterans/Disabled


 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Title Details
Senior Software Engineer

Senior Software Engineer

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  • Austin, TX
  • Full Time

Here at ShipStation, we're passionate about helping online businesses become more productive. We save thousands of merchants hours every day by automating the fulfillment side of their business. We partner with top eCommerce and shipping companies to make a previously complicated and labor-intensive process simple and enjoyable.

We offer competitive compensation, big-company benefits (medical, dental, vision, & a 401(k) plan), all while maintaining the energy, agility, and fun of a start-up. We’re looking for "movers and shakers," people with personality, and those who can take a challenge and run with it.

Position: Senior Software Engineer
As a Senior Software Engineer, you will be responsible for building rich and interactive web applications that help our customers manage their eCommerce sales.

Responsibilities include:

  • Develop, evaluate, update, and maintain ShipStation’s applications
  • Own development projects and modules
  • Responsible for delivering projects end-to-end on production
  • Mentor other engineers on the team by giving technical guidance and code reviews.

Enjoy creative freedom in a start-up environment that embraces new technologies. If you are interested in building cutting-edge SaaS software that is loved by its customers (http://apps.shopify.com/shipstation), take a moment to apply!

You should have:

  • Broad knowledge in web-based application development
  • 7+ years, deep experience with C#/.NET/Node.js or comparable stacks
  • Strong design / architectural instincts
  • Unit/Integration testing experience & opinions
  • Javascript / framework experience (Backbone.js, React, jQuery, etc...)
  • Large system experience
  • Strong SQL / T-SQL skills
  • Strong Interpersonal Skills - ability to work with people with a variety of skill sets

Education

Bachelor’s degree in Computer Science, Information Systems, or relevant experience.

Would be great to also have experience with:

  • Node.js
  • AWS (EC2, SQS, ECS, Lambda)
  • Messaging (SQS, Kafka, RabbitMQ, MSMQ, etc...)
  • Lucene and/or Elasticsearch
  • Web standards & accessibility
  • Running your own e-commerce business

Benefits

  • 100% paid medical, dental, and life insurance
  • Employee Stock Purchase and matching 401k plan
  • Flexible vacation and paid holidays
  • Stocked kitchen, Beer Friday, and at least one catered lunch per week
  • Casual yet energized work environment
  • Flexible schedule

ShipStation is an Austin-based software company that is growing tremendously. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, Squarespace, and over 65 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

 

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Our Story

Nathan, President & CEO Nathan President & CEO
Tom, CTO Tom CTO
Bryan, COO Bryan COO
Andrea, VP of Marketing Andrea VP of Marketing
John, Chief Revenue Officer John Chief Revenue Officer
Paul, VP of Technology Paul VP of Technology
Todd, CPO Todd CPO
Green ShipStation logo

ShipStation is committed to making the lives of every online retailer easier. Our goal is to provide powerful ecommerce shipping tools as great as the products our users sell.

Awards ShipStation has won, including FexEx Compatible Diamond 2015, several medals and trophies

Co-founded in 2011 by Jason Hodges and Byron Wier, ShipStation has grown quickly but our mission hasn’t changed. We focus on the needs of online sellers and continue to build the best and most efficient shipping software available.

Our Product

ShipStation's web-based shipping solution enables online retailers to quickly and easily import, organize, process, and ship their orders. It integrates with over 100 shopping carts, marketplaces, package carriers, and fulfillment services. ShipStation eliminates the need for merchants to login to several different platforms to manage orders; everything they need is in one place. Our software empowers every ecommerce merchant to be exceptionally efficient -- wherever they sell and however they ship.

Our Locations

We’re proud to have Austin, Texas be our global headquarters. Austin isn’t only home to Willie Nelson, Texas BBQ, and the largest colony of bats in the world. It’s also one of the country’s largest tech hubs.

View of downtown Austin, Texas

For a city so steeped in rich history, London ranks among the most innovative and modern cultural hubs on earth. Between preserved medieval architecture and trendsetting fashions, ShipStation is proud to have our European headquarters located in the world’s financial centre.

View of Big Ben and Parliament in London, England

Sydney has more to offer than its stunning waterfront Opera House. Australia’s largest and most populous city is also home to ShipStation’s Australian office. Sydney’s central business district is also the financial hub of the Asia-Pacific region.

Panoramic view of the opera house and bridge in Sydney, Australia

Toronto is experiencing rapid growth of tech companies similar to Austin. With such a massive tech boom, ShipStation feels right at home in Canada’s largest city. With a presence taller than the CN Tower, ShipStation Canada has nowhere to go but up.

Downtown view of Toronto, Canada

Benefits & Perks

401(k) with Employer Matching

Employee Stock Purchase Plan

Charitable Donation Matching

Unlimited PTO & Education Reimbursement

Health, Vision, & Dental Benefits

Pet Insurance

Volunteer Days

Catered Lunch Every Wednesday

Company-Sponsored Sports Teams

Monthly Taco Tuesdays

Unlimited Healthy Snacks & Drinks

Weekly Beer Fridays