ShipStation
Make Ship Happen

We are not bystanders. We are not spectators. And we won’t be satisfied until we know that every seller, wherever they sell and however they ship, is exceptionally efficient.
If you're ready to #GetShipDone, apply to be a part of the ShipStation team.

Current Openings

Sick of being a clock watcher? Then take a look at our list of open positions.

United States

Title Details
Senior Software Engineer, Developer Experience

Senior Software Engineer, Developer Experience

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  • Austin, TX
  • Full Time

About ShipEngine

At ShipEngine — and our sister company, ShipStation — we liberate entrepreneurs of all scales from inefficiencies and complexities in logistics, so they can focus more on what they love: designing their store experiences, building businesses, and engaging with their customers. We solve mind-boggling problems at scale but our passion is really for entrepreneurs and their customers. This has made us the market leader in the eCommerce shipping and logistics space with hundreds of millions of orders and shipments every month.

About This Position

Our Developer Experience team advocates for the developers who use our APIs and ensures that the products we build are well-designed, easy to use, and solve their needs.

 

We’re looking for a senior engineer who has spent years using APIs to solve real business problems. Someone who is highly skilled at API design and domain modeling, is adept at writing clear, approachable documentation, and can build tooling and libraries in a variety of programming languages for our customers to leverage.

 

This is a cross-functional role requiring you to collaborate with product, engineering, marketing, sales, and customer-success teams to ensure that users have a frictionless end-to-end experience with ShipEngine. You will help shape the future of our API products and developer experience.

At ShipEngine, you will...

  • Become an expert on our current APIs and design patterns
  • Provide technical and strategic insight on API products, features, designs, and standards
  • Lead the design of new APIs in collaboration with stakeholders and subject matter experts
  • Establish code, design, and writing standards
  • Determine the technologies and processes that the DX team uses
  • Create automated tests to ensure that APIs comply with designs, schemas, and style guides
  • Create technical content (sample code, demos, reference implementations) to demonstrate usage and best practices
  • Write and maintain client libraries and SDKs in multiple programming languages
  • Write API documentation, tutorials, and demos
  • Work cross-functionally with other departments that interact with developer customers
  • Be in a highly visible thought leadership role, presenting insightful content to both internal and external audiences
  • Help organize and run community events, meetups, hackathons, and conferences
  • Lead by example and foster a culture of quality in our DX and engineering teams

We’re looking for someone who...

  • Has a strong desire to influence the product direction and be responsible for the developer experience
  • Is a technical expert who can make well-informed design decisions and evangelize best practices within the company
  • Navigates trade-offs effectively
  • Has the experience necessary to proactively anticipate problems and offer solutions
  • Is proficient in writing code in a few different programming languages, and enjoys learning new languages
  • Empathizes with users of all experience levels
  • Enjoys teaching and enabling other developers to be successful
  • Is a skilled writer who can explain complex topics simply and clearly
  • Is comfortable speaking and presenting to internal and external audiences
  • Has their finger on the pulse of current development trends in multiple ecosystems
  • Excels at generating excitement and positivity about our product and features
  • Thrives in a cross-functional, collaborative environment
  • Can work with a high degree of autonomy and limited supervision
  • Holds themselves to a high standard of quality and has meticulous attention to detail

Qualifications

  • Significant experience designing, building, and using APIs
  • Proficient in domain modeling and domain driven design
  • Deep understanding of REST principles and the best practices in the field
  • Familiar with multiple REST specifications and the differences between them
    (e.g. JSON:API, HAL, OData)
  • Familiar with multiple API protocols and their strengths/weaknesses
    (e.g. SOAP, REST, Atom, GraphQL, gRPC, Socket.io)
  • Understands different API styles and when to use them
    (e.g. RPC, CRUD, query, pub/sub, real-time)
  • Experience with API testing tools, including contract testing, specification testing, and compliance testing
  • Able to write idiomatic and approachable code in a few different programming languages (especially PHP, C#, Python, Ruby, and JavaScript)
  • Excellent written and verbal communication skills

Benefits

  • Competitive salary
  • Casual environment and flexible work schedule
  • 100% paid medical, dental, vision, disability, and life insurance
  • Employee Stock Purchase Plan
  • Vanguard 401k with matching
  • Flexible vacation and paid holidays
  • Stocked kitchen, beer Fridays, weekly catered lunches (+ healthy options!)
  • Sit/stand desk, and top-of-the-line workstation of your choosing
  • Work with the latest technologies
  • Contribute to open source
  • Speak at conferences and meetups

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Title Details
User Success Specialist - Phone Speciality

User Success Specialist - Phone Speciality

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  • Austin, TX
  • Full Time

As a User Success Specialist on the Phone Team, you’ll be at the forefront of the ShipStation user experience. You’ll handle inbound calls, outbound calls, and emails from our users — ranging from the small Etsy seller to the huge eBay and Amazon seller. You’ll be helping users set up their businesses to be as efficient as possible or troubleshoot an issue that’s blocking their workday, so that they can succeed and fulfill their entrepreneurial dreams.

You’ll accomplish this by developing an exhaustive understanding of the application and working closely with ShipStation’s team of amazing support specialists. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

 

Responsibilities:

  • Resolve user issues efficiently and empathetically through inbound and outbound phone calls, using all resources available.
  • Email users through support tickets.
  • Escalate issues that need more extensive troubleshooting using a standard escalation process.
  • Communicate trending questions, issues, and product suggestions internally as needed to ensure a seamless user experience.

 

You must have:

  • 1 year of phone experience
  • Typing speed over 55 WPM
  • Superb communication skills: You understand that effective communication is about more than what you say, it’s about taking the time to listen and understand. You can make complicated concepts sound easy or describe in detail the simplest of interactions.
  • A deep understanding of software and the web: You won’t need to know how to code, but terms like PHP, SQL, and JavaScript shouldn’t be foreign to you. You can quickly learn complex procedures, troubleshoot potential bugs on the fly (pun intended), and visualize customers’ screens from their description alone.
  • An empathetic desire to help: For you, a new inquiry isn’t just a case to close, but an opportunity to understand someone’s story and make their life better. Our purpose as a company is to help online businesses to thrive.
  • Prior customer facing experience: Whether it was working the cash register at Starbucks or working as an Apple Genius, you must have experience working with customers.
  • Strong interpersonal skills – ability to work with people with a variety of skill sets
  • Insane ability to “Get Ship Done!” – Can you make good choices that serve both the customer and company? We need folks who are passionate about delighting and retaining customers.

 

Would be great to also have experience with:

  • B2B or SaaS support
  • Running your own e-commerce business
  • Anything else you’re awesome at! (we’d love to know)

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

 

Equal Opportunity Employer/Veterans/Disabled

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Title Details
Major Account Support Specialist (11 AM - 8 PM CST)

Major Account Support Specialist (11 AM - 8 PM CST)

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  • Austin, TX
  • Full Time

As a Major Account Support Specialist, you’ll be working with our largest and highest-profile users through emails, live chats, and inbound phone calls to provide top-level service.

Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application while thinking outside the box to find creative workflows to maximize efficiency.

ShipStation’s Major Account Support team is a fast-paced environment that requires our agents to be flexible to accommodate the needs of the business and our users. This opening is for our closing shift (11 AM - 8 PM CST).

 

You must have:

  • 2 years experience in SAAS support role.
  • A deep understanding of software and the web: You won’t need to know how to code, but terms like PHP, XML, HTML, JSON, SQL, and JavaScript shouldn’t be foreign to you. You can quickly learn complex procedures, troubleshoot potential bugs on the fly (pun intended), and visualize customers’ screens from their description alone.
  • An empathetic desire to help: For you, a new inquiry isn’t just a case to close, but an opportunity to understand someone’s story and make their life better. You will do this by understanding what the user needs to ensure the best experience from start to finish. Our purpose as a company is to help online businesses to thrive.
  • Superb communication skills: You understand that effective communication is about more than what you say, it’s about taking the time to listen and understand. You can make complicated concepts sound easy or describe in detail the simplest of interactions.
  • Strong interpersonal skills – ability to work with people with a variety of skill sets
  • Ability to apply common sense understanding and urgency to provide solutions furnished in written, and oral form.
  • Ability to problem-solve by thinking critically to fully understand user needs.  
  • Use logical and creative thought processes to understand and develop complex solutions.
  • Be self-sufficient while being situationally aware: you will work with your team to maintain the fastest response possible.
  • Insane ability to “Get Ship Done!” – Can you make good choices that serve both the user and the company? We need folks who are passionate about delighting and retaining customers.

Would be great to also have experience with:

  • Enterprise-level B2B or SaaS support
  • Familiar with Zendesk, Zentalk, Zendesk Chat, Excel, Google Apps
  • Working knowledge of e-commerce and shipping
  • Content creation for blogs and support articles
  • Running your own e-commerce business
  • Anything else you’re awesome at! (we’d love to know)

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Title Details
SaaS User Success Specialist

SaaS User Success Specialist

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  • Austin, TX
  • Full Time

As a SAAS Support / User Success Specialist, you’ll be at the vanguard of ShipStation’s customer interaction. Answering the phone will be your primary responsibility, but you will also tackle emails and some live chats. Simultaneously, you will build and improve our customer experience structure to preemptively address customer concerns before they happen. You’ll accomplish those tasks by developing an exhaustive understanding of the application and working closely with ShipStation’s team of excellent engineers, designers, sales and marketing folks. If you are interested in being part of a cutting-edge SaaS software start-up that is loved by its customers, take a moment to apply!

You must have:

  • Superb communication skills: You LOVE being on the phone.  You understand that effective communication is about more than what you say, it’s about taking the time to listen and understand. You can make complicated concepts sound easy or describe in detail the simplest of interactions.
  • A deep understanding of software and the web: You won’t need to know how to code, but terms like PHP, SQL, and JavaScript shouldn’t be foreign to you. You can quickly learn complex procedures, troubleshoot potential bugs on the fly (pun intended), and visualize customers’ screens from their description alone.
  • An empathetic desire to help: For you, a new inquiry isn’t just a case to close, but an opportunity to understand someone’s story and make their life better. Our purpose as a company is to help online businesses to thrive.
  • Prior customer facing experience: Whether it was working the cash register at Starbucks or working as an Apple Genius, you must have experience working with customers.
  • Strong interpersonal skills – ability to work with people with a variety of skills
  • Insane ability to “Get Ship Done!” – Can you make good choices that serve both the customer and company? We need folks who are passionate about delighting and retaining customers.

 

Would be great to also have experience with:

  • B2B or SaaS support
  • Content creation for blogs and support articles
  • Running your own e-commerce business
  • Willing to accept hugs from customers
  • Anything else you’re awesome at! (we’d love to know)

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Title Details
Paid Marketing Manager

Paid Marketing Manager

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  • Austin, TX
  • Full Time

Do you look at marketing data and start identifying trends? When you look at a CPA for a campaign, do you start thinking of ways to lower costs without hurting signups? Then you may be our next Paid Marketing Manager. 

In this role, you will have the responsibility of growing the top of the funnel through various marketing channels, optimizing spend across the brand, and reporting on key performance metrics associated with these channels to best allocate spend. 

 

Responsibilities

  • Responsible for allocating, investing and optimizing media budget across all brands and channels from top-of-funnel to bottom-of-funnel to meet performance and brand building goals
  • Utilize data-driven methodology, analysis, and measurement to improve effectiveness and efficiency across all marketing channels
  • Work closely with agencies, analytics, and business operations and intelligence partners to build a world-class performance marketing engine across tracking, attribution, automation, and optimization
  • Innovate and implement test and learn strategies and drive scalable results
  • Strong analytical approach to acquisition of funnel metrics, measurement, and campaign performance
  • Reverse engineer a revenue goal into a robust marketing plan with a mix of programs and channels initiatives that can predictably drive revenue growth for both existing customers and new prospects.
  • Develop & execute Account-Based Marketing strategies aimed at winning specific targeted accounts in conjunction with sales.
  • Establish a set of KPIs with sales and ensure marketing meets its part of the SLA and sales is additionally following up with marketing demand to lead to predictable revenue
  • Interface with Marketing Communications, Sales, and Product Management to ensure their ideas are brought to life
  • Champion and execute all CRO & A/B testing and marketing best practices across the organization
  • Optimize our conversion funnel on our site through quantitative and qualitative testing.
  • Lead the A/B testing program with a focus on implementing strategies that improve the conversion rate and the Ring on-site experiences.
  • Partner with the Creative, Web Analytics and Digital Product team to prioritize a roadmap and operationalize a testing calendar.
  • Partner with the Acquisition media team to enhance our landing page capabilities and develop, test, and launch leading site experiences that connect to our advertising strategies.
  • Responsible for driving increased business performance from our shopping site by creating a conversion rate optimization process. 
  • Own conversion testing and reporting for trials to conversion and partner with Product/Engineering to implement testing roadmaps for CRO efforts in-app

 

Performance & Success Measures

 

  • Increased marketing ROI by program / by channel
  • Reduced/optimized CPAs
  • Increased website conversion
  • Improved brand health metrics (e.g. awareness, consideration)

 

You must have:

  • 5+ years of work experience as a marketing professional 
  • 4-year college degree, preferably in marketing, business, or related field
  • A history of owning and managing large advertising budgets across one or many brands
  • Experience working with a variety of different departments and the ability to build business relationships
  • Experience with various marketing tools (Asana, Hubspot, Looker, Google Suite, Jira, Airtable, etc.)
  • Time Management: You will be working with employees, customers and management, often spinning multiple plates at once
  • Exceptional communication skills — including written, interpersonal, and public speaking 
  • Ability to meet multiple concurrent deadlines in a fast-paced environment 
  • Be a self-starter: high level of initiative and follow-through 
  • Ability to be creative, have fresh ideas and bring a unique perspective 
  • Be a team player! 

 

ShipStation is on a mission to make every seller, wherever they sell and however they ship, exceptionally efficient at fulfilling orders. We are looking for talented people who want to jump in and roll up their sleeves with us to make it happen.

 

Equal Opportunity Employer/Veterans/Disabled

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Title Details
SaaS Account Manager

SaaS Account Manager

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  • Austin, TX
  • Full Time

As an Account Manager, you’ll manage the on-boarding and ramp-up of clients buying SaaS services for e-commerce shipping processing and automation. Account Managers are the client’s first point of contact and are responsible for the training and activation of new accounts. They’re responsible for driving full product adoption (turning trial users into subscribers) and are customer advocates in regards to future product enhancements.

Successful candidates will be expert change managers, proactive trainers, and work tirelessly to ensure the satisfaction of the client. They’ll communicate regularly and proactively with internal stakeholders. They’ll be passionate about delighting and retaining customers. If you are interested in being part of an Austin-based SaaS software start-up that is loved by its customers, take a moment to apply!

Responsibilities:

  • Outbound and inbound calls to promote ShipStation’s benefits, technology, and services
  • Rapid response to client inquiries and requests
  • Same-day response times to client inquiries
  • Product demonstrations (live and via webinar)
  • Monitoring account-level reports
  • Advocating internally for clients
  • As assigned, being an evangelist for ShipStation at events, trade shows, etc

You must have:

  • >1 year experience in a client-facing role
  • College degree or equivalent work experience
  • Strong understanding of e-commerce, shipping, and/or B2B SaaS products
  • Ability to think critically and identify a problem’s most fundamental elements
  • Proactive, well-organized, and strong attention to detail
  • Able to drive multiple accounts simultaneously, each at different stages
  • Comfortable with ambiguity and frequent change
  • Proficient in MS Office and a CRM
  • Entrepreneurial spirit and excited about being in a startup environment
  • Proven work ethic
  • Ability to travel 1-4 times per year
  • Experience running your own e-commerce business (a BIG plus)

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Title Details
Marketing Project Manager

Marketing Project Manager

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  • Austin, TX
  • Full Time

Do you look at a puzzle and see a masterpiece? Do you manage your day-to-day life in a Google or desktop calendar? Are you always nominated to sit on your HOA or non-profit board because you always know how to rally others to get the job done? Then you may be our next ShipStationeer. 


ShipStation, the leading shipping software for online sellers, is growing quickly and has an immediate need for a marketing project manager. We’re looking for an exceptionally organized individual to help the marketing team scale work across multiple brands. This person will be responsible for overseeing every aspect of cross-channel projects, including the coordination and completion of projects on time, within budget, and within scope. 
 

Duties include:

  • Manage our project management tool, Asana, including the creation of tickets, assignment of work to others, management of timelines, and communication of deliverables
  • Track project performance, specifically to analyze the successful completion of short and long-term goals
  • Coordinate internal resources and third parties/vendors for the flawless execution of projects
  • Ensure that all projects are delivered on-time, within scope and within budget
  • Understand resource availability and the best way to allocate an individual’s time to meet project goals
  • Ensure all projects are set up in a way that outcomes can be measured, such as white paper downloads, page visits, etc.
  • Prepare reports for upper management regarding status of project and campaigns, always ready to give real-time updates on the status of projects.
  • Report and escalate any issues to management as needed

 

Skillsets:

 

  • The ability to lead without authority to influence a group of individuals who you don’t directly manage
  • An exceptional ability to manage tasks and deadlines
  • Experience working with designers, copywriters, and brand managers
  • Proven ability to work with individuals at all levels, across the organization, to get the job done
  • An ability to “see the big picture” and develop an understanding of how small tasks contribute to large outcomes
  • An ability to ask the right questions to the right individuals 


 

You Must Have:

3+ years of work experience as a Project Manager

4-year college degree, preferably in marketing, business, or related field  

Experience of working with a variety of different departments and the ability to build business relationships

Experience with using various marketing tools (Asana, Hubspot, Looker, Google Drive, Jira, Airtable, etc.)

Leadership Skills: You will have to keep your employees motivated, resolve conflicts and make hard decisions for your employees.

Time Management: You will be working with employees, customers and management, often spinning multiple plates at once.

Exceptional communication skills – including written, interpersonal and public speaking

Ability to meet multiple concurrent deadlines in a fast-paced environment

Be a self-starter: high level of initiative and follow-through

Ability to be creative, have fresh ideas and bring a unique perspective

Be a team player!   

ShipStation is on a mission to make every seller, wherever they sell and however they ship, exceptionally efficient at fulfilling orders. We are looking for talented people who want to jump in and roll up their sleeves with us to make it happen.

Equal Opportunity Employer/Veterans/Disabled

 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Title Details
Implementation Manager

Implementation Manager

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  • Austin, TX
  • Full Time

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

As an Implementation Manager you will deliver a deep understanding of current systems and drive requirements from new Selling Channels and Carriers into the Platform, API’s and Product. This position will oversee implementation projects, completed by ShipStation Engineers, as well as numerous third party contractors, and will be responsible for communication with all stakeholders.

Position Duties (typical monthly, weekly, daily tasks):
   1.   Project management and execution
            - Has overall responsibility for initiating, planning, designing, monitoring, controlling, and closing a project
            - Using the basic tenets of project management
            - Will provide collaborative leadership to the project team and stakeholders
   2.   Provide product expertise to product teams and users
            - Responsible for explaining the “in’s and out’s” of our products to new integration partners
            - Communicates any issues or highly requested feature requests to our product team for review
            - Stays well versed in our product and industry
   3.   Comprise data analysis tools and reporting for internal and external partners
            - Collaborate with the data team to create reports and dashboards in looker
            - Analyze and report on partner initiatives
            - Oversee internal and external Partner data requests to completion
   4.   Technical problem solving
            - Establish and maintain a technical implementation process and technical documentation
            - Assist each new client with a successful API implementation

Required Education and/or Experience:
   •   Bachelor’s degree or equivalent experience
   •   Two or more years prior project management experience
   •   Experience interfacing directly with external customers
   •   Technical background or experience with complex applications and products

Skills and Knowledge:
   •   Excellent organizational skills, detail-oriented, self-starter, and ability to multi-task to meet defined deadlines            in a dynamic, fast-paced environment
   •   Project management methodology
   •   Strong ability to proactively identify and resolve problems/issues
   •   Excellent verbal and written communication skills


EOE/M/F/Vet/Disability

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Title Details
Partner Marketing Manager

Partner Marketing Manager

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  • Austin, TX
  • Full Time

As a Partner Marketing Manager, you will have the responsibility of growing top, key partnerships through various marketing activities.

 

ShipStation is the leading ecommerce shipping software and has over 300 partners, including marketplaces, shopping carts, carriers, solutions providers, and integration tools. You will be assigned key partners with the goal of growing relationships and creating marketing campaigns and activities through social media, blog posts, whitepapers, case studies, videos, emails, contests, webinars, sales trainings, events, and other co-marketing activities.

 

Responsibilities:

 

  • Marketing Strategy. You will plan and execute marketing campaigns with partners that drive mutual acquisition goals. You have an understanding of the types of marketing efforts ShipStation can offer to partners (blog posts, social media mentions, contests, sales trainings, webinars, event participation, etc.) and utilize these opportunities to gain more mutual customers. Likewise, you understand what co-marketing opportunities partners can offer ShipStation and leverage these opportunities to gain new ShipStation users.
  • Partner Program. You will build strong relationships with partners and continue to fine-tune a programmatic approach to managing partnerships to ensure you are working with all of your assigned partners, and judiciously investing the most time with partners that will create the largest benefit to ShipStation and our users.
  • Work closely with Business Development Team, Partner Integrations Team, and Marketing Team. Stay in the loop in terms of potential and new partnerships and have be the subject matter expert on how these partnerships will be most beneficial to current and potential ShipStation users. Discuss ways to strengthen existing partnerships and champion all marketing initiatives. Work closely with rest of marketing team to get support for your efforts as well as support their efforts.
  • Partner Launches. You are responsible to manage all marketing efforts involved in launching assigned new partners. You pay attention to timelines and can collaborate with multiple internal and external departments to ensure a smooth release.  
  • Content Creation and Marketing. You will help edit and create partner collateral, including but not limited to: blog posts, webinars, partner listings, and other pieces of marketing collateral. You will also support the content marketing team in driving partner participation and disseminating marketing assets through partners.
  • Testing / Optimization. Continually strive for better results. Test and optimize all efforts. Question status-quo. Learn from and apply learnings from other sources beyond our efforts and industry. Ensure we are making data driven decisions.
  • Reporting and Analytics. Deep understanding of the numbers behind our efforts. Think of reporting and analytics as an integral part of the planning and implementation of all campaigns. Develop and maintain dashboard(s) to allow for easy sharing as well as actionable use. Understand the difference between interesting and actionable information.
  • Ad hoc duties/responsibilities as assigned.

 

You Must Have:

 

  • 4+ years work experience within the marketing field
  • 1+ years experience of having implemented partner co-marketing activities
  • 4 year college degree, preferably in marketing, business, or related field  
  • Experience of working with a variety of different partner types and building business relationships
  • Experience with using various marketing channels (content writing, social media, emails, events, etc.) to communicate a company's features & benefits
  • Excellent organizational and time management skills
  • Strong leadership skills
  • Exceptional communication skills – including: written, interpersonal and public speaking
  • Ability to meet multiple concurrent deadlines in a fast-paced environment
  • Exceptional customer relationship management skills
  • Be a self-starter: high level of initiative and follow through
  • Ability to be creative, have fresh ideas, and bring a unique perspective
  • Be a team player!   

 

ShipStation is on a mission to make every seller, wherever they sell and however they ship, exceptionally efficient at fulfilling orders. We are looking for talented people who want to jump in and roll up their sleeves with us to make it happen.

 

If you enjoy building strong, lasting relationships with partners, creating impactful co-marketing activities and being a part of a fun Austin based SaaS company, please apply!

EOE/M/F/Vet/Disability

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Title Details
ShipEngine Account Executive

ShipEngine Account Executive

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  • Austin, TX
  • Full Time

As a ShipEngine Account Executive, an individual contributor role on a growing sales team, you’ll engage with commercial and mid-size retailers, logistics companies and e-commerce platforms to sell the ShipEngine API solution.
 

Successful candidates will be familiar with managing relationships with C-level and technical decision makers. At ShipEngine, you’ll work alongside some of the brightest minds in the e-commerce API arena and be provided with all the tools you need to succeed. ShipEngine is the new standard in multi-carrier shipping and logistics and we are looking for individuals who are dedicated to growing our list of successful clients.
 

If you are looking to take your sales career to the next level by being part of an exciting Austin-based software start-up, take a moment to apply!
 

Responsibilities:

  • Develop and implement a sales strategy for your accounts and territory that consistently exceeds your assigned sales objectives.
  • Develop and maintain a 4X pipeline of opportunities to support your sales objectives.
  • Negotiate contractual and financial business terms with prospects to secure their profitable business for ShipEngine API.
  • Represent ShipEngine API in prospect presentations, customer meetings and industry events as needed.
     

You must have:

  • > 5 years of selling experience.
  • Understanding of e-commerce.
  • Basic or better knowledge of the shipping and logistics industry.
  • eCommerce experience, preferred.
  • API understanding, preferred.
  • 4 year degree or equivalent work experience.
  • Ability to think critically and identify a problem’s most fundamental elements.
  • Proactive, well-organized, and strong attention to detail.

     

ShipEngine is an Austin-based collective of API enthusiasts who share one goal — to solve logistics for e-commerce. We build cool services that our clients love, and we’re always looking for like-minded professionals who have the same passions. At ShipEngine, you’ll have an opportunity to see your daily work empower others to build and grow successful businesses. And, one day, you’ll reflect on your career and say, “Wow, I did the best work of my life at ShipEngine, and I had fun doing it!”
 

EOE/M/F/Vet/Disability

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Title Details
Senior-level Designer - Sr. / Principal Product Designer

Senior-level Designer - Sr. / Principal Product Designer

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  • Austin, TX
  • Full Time

As a Senior Level Designer, your primary goal will be to help level up the ShipStation web app, improve our design culture, and round out our execution of products that provide high customer and business value.

 

ShipStation

Here at ShipStation, we’re passionate about helping online businesses become more efficient. We save thousands of merchants hours every day by automating the fulfillment side of their business. Very few people start a business because they love shipping packages. We exist to help entrepreneurs manage this painful but critical part of their business. We partner with top ecommerce and shipping companies to make a previously complicated and labor intensive process simple and enjoyable for the user.
 

Design at ShipStation

Design and product are central to ShipStation’s growth strategy. We have made significant investments in both areas to show our commitment and passion for both practices.

We like to think of design at ShipStation as an emerging discipline. We’re creating a design system, research program, and design practices all at once. Designers who join our team will be able to make a huge contribution not only to the product, but to the structure and culture of the design team itself. Every improvement to our application enables an entrepreneur to invest more time in their company, health, hobbies or friends and family.

 

Attributes of a Senior-Level Designer

We’re looking for a high performer with years of experience under their belt. You have seen a product from conception to launch, while working closely with development. You’ve worked on projects where you’ve set out to move a metric and have the instrumentation to know whether you hit your goal or not – and have learned from your successes and failures.

 

At ShipStation, designers who are senior-level individual contributors work at the intersection of users, customer support agents, product managers, designers and engineers. They can simultaneously push ShipStation to be better while also blending with engineering and product teams to iterate our way to success. 

 

You’ll be joining a team of 5 product and marketing designers at our Austin headquarters.

 

Must Haves:

  • Can ask questions that help reduce the ambiguity of any problem you are solving

  • Friendly, humble, and have an openness to learning

  • Have an excellent portfolio of past work

  • Organized approach to managing projects

  • Have a background in user research methodologies 

  • Have experience incorporating research into actionable next steps

  • Have experience building scalable systems that adhere to organized rules and structures

    • Visual style guides

    • Pattern libraries

  • Can use Sketch, Invision and InVision’s DSM to design wireframes and mockups 

  • Willing to roll up your sleeves and do the hard work required at each step during the design process

Nice to Haves:

  • Familiarity with front-end technologies like HTML, CSS, Javascript etc.

  • Familiarity with frameworks like Bootstrap, responsive grids, or naming conventions like BEM

  • Have experience auditing and analyzing large systems from a design/information hierarchy perspective

  • Have worked with content editors to create voice and tone guidelines

  • Degree in design, art, communications, sociology, or related field 


 

Duties and Responsibilities
We are looking for a senior-level generalist. We are looking for someone who can eliminate ambiguity during the discovery phase of a project; sketch, draw and communicate the necessary visuals to align around how a system or process works / should work; and use a Sketch, InVision and the InVision DSM to show engineers via wireframes and mockups what the presentation and functionality should look like / behave.

  • Help create a structured research practice

    • Coordinate and participate in on-site visits

    • Synthesize customer insights with the product team

    • Create action plans based on learning from on-site visits

  • Information architecture

    • Asking questions that build understanding of the application structure

    • Map user needs and pain points

    • Participate in whiteboarding sessions to help cross-functional teams gain alignment on the problem and the solution

    • Visualize complex workflows in easy-to-understand diagrams

  • Product/Interaction design

    • Work in Sketch, Abstract, and InVision

    • Build InVision prototypes for stakeholder validation and user testing

    • Build production-ready mockups using an established design system

    • Collaborate with developers

    • Collaborate with QA to quality check the final release

    • Work with the design to give constructive feedback on in-progress design work

  • Content

    • Contribute to writing clear, concise in-app copy

    • Contribute to writing error messages that can easily be understood by our users

 

This is a full-time position with a competitive salary based on your experience and portfolio. Please provide samples of your work or a link to your portfolio with your application.

 

Culture

We work with a team of highly-skilled, committed, and low-drama people. The ShipStation team shares a unified passion for helping the customer wherever and however they ship, exceptionally efficient. Everyone here puts the needs of the customer above their own ego. You can leave each day with plenty of time to enjoy life, raise kids, take care of family members etc. We’ve got a killer snack area with free snacks and beverages. And there’s foosball and catered lunches on Wednesday. 


 

We Offer

  • Health, dental, vision insurance

  • Employee Stock Purchase and 401k plans

  • Flexible vacation and paid holidays

  • Pick your own tech gear

  • Weekly catered lunch

  • Drinks and snacks of your choice + beer

ShipStation is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.

Equal Opportunity Employer/Veterans/Disabled


 

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Title Details
Senior Software Engineer

Senior Software Engineer

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  • Austin, TX
  • Full Time

Here at ShipStation, we're passionate about helping online businesses become more productive. We save thousands of merchants hours every day by automating the fulfillment side of their business. We partner with top eCommerce and shipping companies to make a previously complicated and labor-intensive process simple and enjoyable.

We offer competitive compensation, big-company benefits (medical, dental, vision, & a 401(k) plan), all while maintaining the energy, agility, and fun of a start-up. We’re looking for "movers and shakers," people with personality, and those who can take a challenge and run with it.

Position: Senior Software Engineer
As a Senior Software Engineer, you will be responsible for building rich and interactive web applications that help our customers manage their eCommerce sales.

Responsibilities include:

  • Develop, evaluate, update, and maintain ShipStation’s applications
  • Own development projects and modules
  • Responsible for delivering projects end-to-end on production
  • Mentor other engineers on the team by giving technical guidance and code reviews.

Enjoy creative freedom in a start-up environment that embraces new technologies. If you are interested in building cutting-edge SaaS software that is loved by its customers (http://apps.shopify.com/shipstation), take a moment to apply!

You should have:

  • Broad knowledge in web-based application development
  • 7+ years, deep experience with C#/.NET/Node.js or comparable stacks
  • Strong design / architectural instincts
  • Unit/Integration testing experience & opinions
  • Javascript / framework experience (Backbone.js, React, jQuery, etc...)
  • Large system experience
  • Strong SQL / T-SQL skills
  • Strong Interpersonal Skills - ability to work with people with a variety of skill sets

Education

Bachelor’s degree in Computer Science, Information Systems, or relevant experience.

Would be great to also have experience with:

  • Node.js
  • AWS (EC2, SQS, ECS, Lambda)
  • Messaging (SQS, Kafka, RabbitMQ, MSMQ, etc...)
  • Lucene and/or Elasticsearch
  • Web standards & accessibility
  • Running your own e-commerce business

Benefits

  • 100% paid medical, dental, and life insurance
  • Employee Stock Purchase and matching 401k plan
  • Flexible vacation and paid holidays
  • Stocked kitchen, Beer Friday, and at least one catered lunch per week
  • Casual yet energized work environment
  • Flexible schedule

ShipStation is an Austin-based software company that is growing tremendously. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, Squarespace, and over 65 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

 

Equal Opportunity Employer/Veterans/Disabled

ShipStation is an Austin-based software company that has experienced tremendous growth in the past year. We help thousands of customers who sell online using Amazon, eBay, Magento, Volusion, BigCommerce, Shopify, Etsy, and over 45 other online marketplaces. Our web-based shipping applications streamlines the order fulfillment process for anyone selling on the Internet.

If you are passionate about using technology to solve business problems, enjoy helping customers, and have excellent communication skills, then we want you to join us.

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Our Story

Nathan, President & CEO Nathan President & CEO
Tom, CTO Tom CTO
Andrea, Head of Marketing Andrea Head of Marketing
John, General Manager John General Manager
Paul, VP of Technology Paul VP of Technology
Todd, CPO Todd CPO
Green ShipStation logo

ShipStation is committed to making the lives of every online retailer easier. Our goal is to provide powerful ecommerce shipping tools as great as the products our users sell.

Awards ShipStation has won, including FexEx Compatible Diamond 2015, several medals and trophies

Co-founded in 2011 by Jason Hodges and Byron Wier, ShipStation has grown quickly but our mission hasn’t changed. We focus on the needs of online sellers and continue to build the best and most efficient shipping software available.

Our Product

ShipStation's web-based shipping solution enables online retailers to quickly and easily import, organize, process, and ship their orders. It integrates with over 100 shopping carts, marketplaces, package carriers, and fulfillment services. ShipStation eliminates the need for merchants to login to several different platforms to manage orders; everything they need is in one place. Our software empowers every ecommerce merchant to be exceptionally efficient -- wherever they sell and however they ship.

Our Locations

We’re proud to have Austin, Texas be our global headquarters. Austin isn’t only home to Willie Nelson, Texas BBQ, and the largest colony of bats in the world. It’s also one of the country’s largest tech hubs.

View of downtown Austin, Texas

For a city so steeped in rich history, London ranks among the most innovative and modern cultural hubs on earth. Between preserved medieval architecture and trendsetting fashions, ShipStation is proud to have our European headquarters located in the world’s financial centre.

View of Big Ben and Parliament in London, England

Sydney has more to offer than its stunning waterfront Opera House. Australia’s largest and most populous city is also home to ShipStation’s Australian office. Sydney’s central business district is also the financial hub of the Asia-Pacific region.

Panoramic view of the opera house and bridge in Sydney, Australia

Toronto is experiencing rapid growth of tech companies similar to Austin. With such a massive tech boom, ShipStation feels right at home in Canada’s largest city. With a presence taller than the CN Tower, ShipStation Canada has nowhere to go but up.

Downtown view of Toronto, Canada

Benefits & Perks

401(k) with Employer Matching

Employee Stock Purchase Plan

Charitable Donation Matching

Unlimited PTO & Education Reimbursement

Health, Vision, & Dental Benefits

Pet Insurance

Volunteer Days

Catered Lunch Every Wednesday

Company-Sponsored Sports Teams

Monthly Taco Tuesdays

Unlimited Healthy Snacks & Drinks

Weekly Beer Fridays