Zendesk

About Zendesk

The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Zendesk Features We Support

Full Omnichannel Support:
Zendesk offers an end-to-end product suite including email helpdesk, live chat, knowledge base, voice support, and much more.

Apps Marketplace:
Over 700+ apps connected to Zendesk to make your customer experience team more successful.

APIs and SDKs:
Brands can easily embed the Zendesk experience in their digital properties (both mobile apps & websites) and integrate Zendesk to internal systems or homegrown applications easily and cleanly.

Reporting:
Zendesk reporting ensures that customer service teams have all the data from when a customer conversation starts to when an NPS score comes in on the experience. This robust reporting powers insights that allows your customer experience team to go from “cost center” to “value creators.”

Machine Learning:
Zendesk has a rich data model from our billions of customer interactions throughout our history. These training models enable Zendesk to build customer-centric solutions such as Satisfaction Prediction and AnswerBot.

ShipStation ♥ Zendesk

With Zendesk and ShipStation, you can manage your customer support quickly and accurately to help your company blossom into a company known for its top customer care.

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