The current pandemic has had a huge impact on the retail sector with many being forced to close bricks and mortar stores, and accelerating the shift to online sales. While most retailers have an excellent ecommerce experience for customers buying new products, the returns process is often overlooked. This is a huge opportunity for retailers as 33% of online customers saying return cost is an important factor when buying online and improving returns is crucial as there is a strong correlation between a seamless returns process and increased customer loyalty.
In this webinar, we will discuss the main challenges today in terms of returns, and give you the keys to a successful and seamless return process, guaranteeing a positive customer experience, increasing customer satisfaction and driving brand loyalty.
In this webinar, our speaker(s) will go over the following topics:
- ShipStation will explain why return policy matters to the customer, what the main issues are, and how to improve the return process.
- Hermes will give the key to a seamless return process, and discuss what the customers can expect, highlighting how returns have changed over time.
- ShipStation and Hermes will have an open Q&A, so feel free to have your most challenging questions ready!
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