Hermes & ShipStation: The Importance of eCommerce Returns – Debunking the myth that ‘Returns are a nightmare!’

Join us February 16th @ 11am GMT!

The current pandemic has had a huge impact on the retail sector with many being forced to close bricks and mortar stores, and accelerating the shift to online sales. While most retailers have an excellent ecommerce experience for customers buying new products, the returns process is often overlooked. This is a huge opportunity for retailers as 33% of online customers saying return cost is an important factor when buying online and improving returns is crucial as there is a strong correlation between a seamless returns process and increased customer loyalty.  

In this webinar, we will discuss the main challenges today in terms of returns, and give you the keys to a successful and seamless return process, guaranteeing a positive customer experience, increasing customer satisfaction and driving brand loyalty. 


In this webinar, our speaker(s) will go over the following topics:


  • ShipStation will explain why return policy matters to the customer, what the main issues are, and how to improve the return process.


  • Hermes will give the key to a seamless return process, and discuss what the customers can expect, highlighting how returns have changed over time.


  • ShipStation and Hermes will have an open Q&A, so feel free to have your most challenging questions ready!

Sign up for this Webinar

More in Webinars

Browse All
Discussion of the SMB Shipper’s Guide

Learn how to scale your ecommerce business while saving on costs without cutting corners. ShipStation and UPS can help you learn about what services to use, where to find amazing discounts, and how to fulfill your orders so that you can deliver to...

On Demand

Moving to ShipStation’s New Layout

Learn more about ShipStation’s new layout, improved functionality, and exciting new features by watching our webinar “Migrating To ShipStation’s New Layout.”...

ChannelAdvisor & ShipStation: 5 Tips for Expanding Internationally

Ready to grow internationally? Here are the 5 essential tips you need to know for a successful expansion.


How to Increase Revenue Graphic
How to Increase Revenue through Multichannel Selling

Incorporating more selling channels into your ecommerce strategy is an easy way to grow your customer base and revenue streams.


ShipStation UK Partner Summit 2021

Our partners are more than just people we work with, they are the key to ShipStation’s huge and continued success, that’s why this year we are hosting our first ever Partner Summit. This special event is designed to give back to our co...

January 14th @2pm GMT!

Hermes and ShipStation Webinar
Hermes & ShipStation: Improving customer satisfaction through better order and delivery management

Figures show online shopping has surged more than 120% due to coronavirus, meaning customer experience has never been more important to your business, but that doesn’t mean it is easy. Our experts are here today to discuss how early communic...


Want to learn more about ShipStation?