Hermes & ShipStation: The Importance of eCommerce Returns – Debunking the myth that ‘Returns are a nightmare!’

Join us February 16th @ 11am GMT!

The current pandemic has had a huge impact on the retail sector with many being forced to close bricks and mortar stores, and accelerating the shift to online sales. While most retailers have an excellent ecommerce experience for customers buying new products, the returns process is often overlooked. This is a huge opportunity for retailers as 33% of online customers saying return cost is an important factor when buying online and improving returns is crucial as there is a strong correlation between a seamless returns process and increased customer loyalty.  

In this webinar, we will discuss the main challenges today in terms of returns, and give you the keys to a successful and seamless return process, guaranteeing a positive customer experience, increasing customer satisfaction and driving brand loyalty. 


In this webinar, our speaker(s) will go over the following topics:


  • ShipStation will explain why return policy matters to the customer, what the main issues are, and how to improve the return process.


  • Hermes will give the key to a seamless return process, and discuss what the customers can expect, highlighting how returns have changed over time.


  • ShipStation and Hermes will have an open Q&A, so feel free to have your most challenging questions ready!

Sign up for this Webinar

Meet Our Guests

Mike Hayers

Mike Hayers and his team help the merchants improve their businesses by streamlining eCommerce fulfilment and automating their delivery processes.

Luke Batten,

Luke Batten joined Hermes seven years ago in a customer-focused role. Since then he has progressed through roles in tele-field, regional, international and national sales. Luke is now Head of Corporate Sales, managing the Hermes corporate retailer strategy; this involves working closely with key retailers to deliver growth for both their businesses and Hermes. Luke is an inspirational leader who’s customer-first thinking ensures sustainable long-term business growth for his clients.
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