Maria Fagerland's posts

  • Holiday Shopping Recap 2021: Supply Disruptions, Bracketing Nightmares, and a Very Early Start

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    If the 2021 holiday shopping season seemed a little “weird,” that’s because it was. After a particularly stressful 2020 holiday season amid Covid-19 lockdown, many consumers expected to have a semi-normal season this year with family gatherings (at least small ones) and gift-giving. Supply chain breakdowns, shipping delays, and the ongoing pandemic—now filled with additional […]

  • Are You Ready for Small Business Saturday?

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    Established in the US by American Express in 2010, Small Business Saturday is designed to support local economies and is a great opportunity for marketing.  Part of the “Shop Local” movement, ShipStation proudly supports small businesses and their customers by helping provide streamlined, efficient order and delivery fulfilment – building trust for all those small […]

  • 2022 UPS Rate Change: What You Need to Know

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    UPS  announced their 2022 rate change on November 5th and the rate increase will go into effect on November 14th. The announced rate increase of an average net 5.9% can mean different things to you as a shipper based on your shipment profile. This average rate increase matches rate adjustments already announced by rival carriers FedEx and DHL. As […]

  • How to Provide Visibility Into Shipping

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    No-one likes ambiguity, especially when it comes to that eagerly awaited parcel a customer has ordered.  From the moment someone presses purchase on your store, customers expect to know where their order is at all times and providing complete visibility into the shipping process is a must nowadays.   In our recent survey, we found that […]

  • USPS Shipping Delays Explained

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    Beginning October 1, 2021, many senders and recipients of USPS first-class shipments began to face delays and extended delivery times. This is no accident—these mail delays are strategic and self-imposed as part of a plan set forth by Postmaster General Louis DeJoy. Originally proposed in March of 2021, DeJoy implemented the new system as USPS […]

  • Why Ecommerce Brands Should Focus on Sustainability

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    With the 2021 United Nations Climate Change Conference (COP26) still fresh in our minds, we look at the impact of ecommerce on sustainability and why it’s everyone’s responsibility in the industry to consider changes that can make a difference. Over the last two decades, the ecommerce market has grown exponentially – and so has its […]

  • Livraison pour Noël, délais 2021 des transporteurs

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    En cette période de fin d’année, bien préparer son processus d’expédition est un des éléments fondamental pour assurer l’acheminement des commandes en temps et en heure. Honorer les commandes et faire face aux demandes d’acheteurs de dernière minute requiert de bien connaître les délais de livraison des services des transporteurs et de bien les communiquer […]

  • How Do I Calculate UK Shipping Costs?

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    There are very few things more frustrating than undercharging on shipping. Knowing what to charge customers can be challenging and overwhelming, especially if you sell a variety of products of all different shapes and sizes. Here are some of the things to be aware of when shipping online orders and calculating your shipping prices. How […]

  • Printing Return Labels and Creating a UK Returns Strategy

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    Returns are an unfortunate part of any ecommerce business. No one wants to do returns. According to Statista, the key reasons people in the UK return items bought online are “it didn’t fit” (66%), “item not as described” (39%) and “it looked different in person” (36%). Returns are only increasing in the UK, and consumers […]

  • 3 Ways SMBs Can Persuade Customers to Buy During the Holiday Season

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    COVID-19 has significantly accelerated the growth of ecommerce, forcing businesses to up their online game. According to ShipStation research, online spending continues to rise, with 42% of consumers expecting to spend more in 2021 than they did in 2020. With more consumers shopping online than ever before, and with the peak sales season almost upon […]

  • How to Prepare for the Holidays Post-Pandemic

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    Every part of your ecommerce business is going to experience an influx of some kind or another during the holidays. Your website will see more traffic. Your customer service representatives will field more phone calls. And your packing and shipping area will process more orders. With the pandemic starting to ease and Peak season just […]

  • How to Ship LTL Through ShipStation

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    What is LTL and what does it entail? LTL, aka Less than Truckload, is the transportation of products or goods that does not require a full truckload due to the smaller nature of the parcel. LTL shipments are usually arranged on pallets and can range anywhere from 150 pounds to 10,000 pounds. LTL carriers specialize […]

  • The Latest Research from ShipStation: Has COVID Shifted Ecommerce Consumer Behavior For Good, Globally?

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    Consumer behavior has changed dramatically — and likely permanently — as a result of the global pandemic. Since March 2020, ShipStation has kept a pulse on the progression of COVID-19 and how it transformed ecommerce long-term. The results? Consumers globally are spending more, they’re supporting small businesses, they’re demanding more visibility into shipping and delivery, […]

  • How to Navigate the Returns Process

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    The retail landscape changed dramatically in 2020. One major consequence of the pandemic was a huge upsurge in online shopping, which shows little sign of slowing even as UK lockdown measures start to ease. And as more people have turned to home delivery than ever, it’s not surprising that returns are on the rise, too. […]

  • Customer Expectations Around Delivery Options

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    The ecommerce retail space has come a long way in recent years. Just a few years ago, delivery expectations were low – customers expected to wait up to 10 days to have an item delivered. But slowly, expectations started changing. First, standard delivery options shortened to 3-4 days; then, expedited 2-day or next-day shipping raised […]

  • What Ecommerce Shoppers Think About Shipping and Fulfilment in 2020

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    The impact of COVID-19 has had serious implications on the international supply chain and to consumer expectations. Whereas previous years saw a shortening of expected wait time, 2020 saw the average amount of time a consumer is willing to wait grew from 5 days to 8 days. However, with this lowered expectation around ship time, […]

  • FedEx Rate Increases for 2022

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    FedEx announced their annual rate increase in mid-September 2021, slightly earlier than usual announcements of this nature. FedEx Express, FedEx Ground, and FedEx Home Delivery shipping rates will across the board increase by 5.9%. As with most years, a 5.9% increase might be more or less for a merchant, depending on their shipping profile. Most […]