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Get ShipStation implementation support tailored to how you ship
Connect your sales channels, automate inventory and warehouse workflows, and simplify parcel delivery in minutes.
Connected to the platforms that power your business
Setup a system that works
Seamlessly connect channels, carriers, and your team in one dashboard, with automation that keeps inventory, returns and parcel tracking running smoothly.
Reduce setup stress
Our team guides your setup, from receiving to shipping, so orders move faster and every label is right from day one.
Build easy workflows
Standardise shipping across your entire workflow to keep your operations running smoothly.
Improve delivery experience
Get help configuring branded tracking, delivery notifications, and self-serve returns from day one, so customers stay informed.
Choose the setup that’s right for you
Get the level of support that’s right for your team. Join weekly live or on-demand webinars, work 1:1 with an implementation expert, review your shipping workflows with our customer success team or get on-site setup through our certified partner network.
Guided setup
Our 1-on-1 onboarding team walks you through your core setup at your pace, so your team feels confident from week one. Configure everything from inventory to warehouses, and returns — along with shipping defaults such as packages, branding, and notifications.
White-glove implementation
Select hands-on, 1:1 support from our implementation experts. They will help you set up workflows tailored to how your team picks, packs, and ships.
On-demand webinars
Set up on your own schedule, not ours. Learn in short bursts through live or on-demand webinar sessions, then apply changes as you go. Watch, set up, ship, repeat, anytime.
Help and guidance when you need it, how you need it
Get support anytime. Our help centre is available 24/7 with guides, videos, and tutorials to help you set up, troubleshoot, and keep shipping.
Configure your shipping operation for scale
We help you connect, configure, and optimise the tools behind your shipping operation — so everything runs the way your team works and beyond.
Connect all your orders in one place
Bring every order into a single view across 200+ stores and marketplaces.
Optimise every shipment
Set up Rate Shopper and automation rules to compare rates, choose the best option, and protect your margins.
Automate your workflows
Set up automation rules, inventory, warehouse, and returns workflows so your operation runs smoothly from the start. Then use built-in analytics to keep improving how you ship.
Try us free
What you can look forward to in your 30-day free trial:
Get instant access to all of our features- Connect to over 400 integrations
- See how much our rates can save you on shipping
Create your ShipStation account
ShipStation Implementation FAQ for ecommerce shipping teams
What is ShipStation Implementation?
ShipStation Implementation is the path from signup to confident daily shipping. It combines guided setup with optional white-glove help and on-demand webinars. The goal is a faster time to value with fewer mistakes.
Do I need technical staff to set up ShipStation?
Most teams don’t. ShipStation is built for hands-on operators who want a clear UI and quick wins. If you have complex workflows or edge cases, or just want a bit of extra help our implementation support helps you set up correctly.
Can you help me connect integrations and import orders?
Yes. Implementation covers connecting integrations across your store and marketplaces, then validating order flow and statuses. You’ll also confirm shipping preferences so fulfilment doesn’t stall after launch.
Which carriers can I use in ShipStation?
You can ship with major carriers, including Australia Post, Aramex and Couriers Please, as well as many others. During setup, you’ll connect your accounts and confirm label options. Then you can compare rates right inside ShipStation.
How do automation rules fit into shipping workflows?
ShipStation offers more ways to automate and customise your workflow than competitive platforms. Automation rules apply your decisions for you, every time. You can auto-select services, apply package types, set label messages when supported, and route orders by tag or SKU. This keeps workflows consistent across your whole team.
Does ShipStation support inventory and returns?
Yes. ShipStation offers inventory options and can also show counts from select external inventory tools. It also supports returns with a self-service portal, so customers can start returns and exchanges without extra back-and-forth. Our implementation services help you set up from end-to-end.