The Global Pulse: Ecommerce After COVID-19
Your guide to how the COVID-19 has impacted ecommerce in the UK and around the world. Learn how buyer behaviours have shifted throughout the pandemic and how you can adapt to better meet expectations.
We surveyed 500 online shoppers across the United Kingdom, and over 2,000 around the world, to better understand how COVID-19 has shaped ecommerce buyer behaviours. Download the full research study to learn how you can keep up with the growing expectations.
Key findings include:
- Online spending is on the rise. 42% of consumers expect to spend more in 2021 than they did in 2020.
- 65% of consumers say they plan to shop online vs. in-store even after the pandemic ends. Only 36% of consumers say they have started shopping in stores.
- 72% of consumers say they expect retail stores to offer click and collect delivery options indefinitely.
- Nearly all respondents say they expect brands to provide full visibility into expected shipping timelines before making any online purchase
Download the Research
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