Privacy Policy — Canada

Latest Version Posted: January 25, 2021

This Privacy Policy (“Policy”) of Auctane LLC d/b/a ShipStation (“ShipStation”) describes in greater detail the privacy practices of ShipStation (“us,” “we,” “our”) with respect to your personal information.

If you have questions or complaints regarding our Policy or practices, please contact us as detailed under the “How to Contact Us” heading below.

We take the privacy of our customers and their downstream customers very seriously. We never share the information of our customer’s customers under any circumstances, unless it is required to complete the transaction contracted with our customer.


This Policy applies to our collection, use and disclosure of personal information through the sites, products, and services (collectively, “Services”) that link to this Policy. If a Service you use links to this Privacy Policy, this Policy applies to you.  Your continued use of the Services signifies your consent to the terms of this Policy.

Except where otherwise specified, this Policy applies to the personal information we collect from or that otherwise relates to visitors to our sites and users of our products and services.  Our handling of the personal information of the end-customers of the users of our Services is governed by our Terms of Service.


We want to be clear about what information we collect and how we use it to deliver our Services to you, operate our business, and make our Services work better for you. This Policy describes how we collect, use, share and secure the information that you provide, or that is otherwise shared with us, which can be used to identify you (“Personal Information”). It also describes your choices regarding use, access and correction of your Personal Information. We do not sell or disclose your Personal Information to third parties for their own uses.

a) Types of Information We Collect. In connection with access to our Services, we may collect Personal Information, such as your name, shipping/billing address, email address, phone, credit card/bank account number, username and password.

We collect or otherwise receive information when you register or open an account, sign in, pay fees, purchase or otherwise use a Service, call us for support, or give us feedback. We may also obtain information from other companies or third parties, such as when you synchronize a third party account or service with your ShipStation account, or when we may use service providers to supplement the Personal Information you give us (e.g., validate your mailing address) to help us maintain the accuracy of your data and provide you with better service. We may collect content or other information that you may provide or create when you interact with our Services.

We may automatically collect certain usage information when you access our Services (“Usage Data”), such as Internet Protocol (“IP”) addresses, log files, unique device identifiers, pages viewed, browser type, any links you click on to leave or interact with our Services, and other usage information collected from cookies and other tracking technologies. For example, in order to monitor the inferred locations from which users navigate to our Services, we may collect IP addresses to track and aggregate your approximate geographic location (i.e. at the level of the city or similar area associated with your IP address). This Usage Data is tied only to your IP address and to no other identifying data, such as your name or email address.

We may also collect IP addresses from users when they log into the Services as part of our log-in and security features, and use these to assist with authenticating users.

Our Services may change over time and we may introduce new features that may collect new or different types of information. More information about how we will notify you about these changes is provided below.

b) How We Use Your Information. We may use your information, including your Personal Information, for the following purposes:

Account Registration. We may use your name, address, phone number, billing information, and email address to register your account for certain Services we provide and to communicate important service-related information to you. We may obtain additional Personal Information about you, such as address change information, from commercially available sources, to keep our records current. If you establish an administrator account that may be accessed by people other than you, please note that they may see and have the ability to change or delete your Personal Information. Please be careful to whom you grant administrator access, as you are responsible for their actions when accessing your administrator account.

To Provide Our Services and Operate Our Business. We may use your information to operate our business, including providing Services you requested, provide you with support related to our Services, and to help us protect our Services, including to combat fraud and protect your information.

Customer Service and Technical Support. We may use your name, address, phone number, email address, how you interact with our Services, and information about your computer configuration to resolve questions you may have about our Services and to follow up with you about your experience. We also offer various Internet chat services, for example, to speak with a ShipStation customer support representative. Internet chat transmissions are encrypted, but you should not supply more Personal Information than is required to address your specific issue. A transcript of the session may be retained to resolve questions or issues related to our Services.

Communicate with You and Tell You About Other Services. With your consent, or as otherwise permitted by law, we may use your information to communicate with you about our Services, and to give you offers for third party products and services that we think may be of use to you. You can opt-out at any time from these marketing and promotional communications.  Please see below under “What You Can Do to Manage Your Privacy” for the choices you have regarding these communications.

To Improve Services and Develop New Services. We will use your information to personalize or customize your experience and the Service, develop new features or services, and to improve the overall quality of ShipStation’s Services.

Feedback. We may use any information you volunteer in surveys you answer for us and combine them with answers from other customers in order to better understand our Services and how we may improve them. Answering any survey is optional.

c) How We Share or Disclose Your Personal Information. From time to time, we may need to provide your Personal Information with others.

Third Party Service Providers. We may provide your information, including Personal Information and Usage Data, with third party service providers who perform various functions to enable us to provide our Services and help us operate our business, such as website design, sending email communications, telephone communication, SMS (text messaging), advertising, fraud detection and prevention, customer care, third party surveys or performing analytics. These companies are provided with only the personal information necessary to provide these services to us. Our contracts with these third parties require them to maintain the confidentiality of the Personal Information we provide to them, only act on our behalf and under our instructions, and not use Personal Information for purposes other than the product or service they’re providing to us or on our behalf.

For more information regarding the privacy practices of other carriers you may use via our Services, please see the privacy policies provided by each specific carrier you select.

Use of carrier services via our platform is at your own risk. We are not responsible for your use of carrier services. Your use of carrier services is as a direct customer of the specific carrier of your choosing and you agree to be bound by the terms and conditions of that carrier for use of services. By providing information to certain carrier services, you understand and consent to the collection, use, processing disclosure and transfer of such information and which they may have different data protection practices. Your interactions with these service carriers are governed by each carrier’s privacy policy.

Response to Subpoenas and Other Legal Requests. We may disclose your personal information to courts, law enforcement agencies or other government bodies when we are required or permitted to do so by law, including to meet national security or law enforcement requirements, or to respond to a court order, subpoena, search warrant, or other law enforcement request.

Protection of ShipStation and Others. When we consider it to be appropriate and necessary, we may disclose account information, Personal Information, and Usage Data to various third parties in order to enforce or apply our products’ Terms of Service and other agreements, or to protect the rights, property, or safety of ShipStation, our Services, our users, or others. For example, this may include exchanging information with other companies and organizations for the purpose of fraud protection and credit risk reduction. Such receiving organizations are prohibited from using any ShipStation-provided personal information for any other purpose.

Information Sharing Between ShipStation Entities. We share your information, including your Personal Information, with and among our affiliated companies (i.e., our subsidiary companies, our parent company, and any companies also controlled by our parent company), except where prohibited by law. We share your information for our everyday business purposes, such as where our affiliated companies assist us in processing your transactions, maintaining your accounts, or operating/managing parts of our technology platform. We may also share information about your transactions and experience so that we can operate our business effectively, detect and prevent fraud, and improve our Services.

Sharing with Third Parties Generally. ShipStation may share certain information with carefully selected third parties that will allow them to mail you promotional materials about quality goods and services (including special offers and promotions) that may be of interest to you, where you have opted-in to such sharing when you register with ShipStation or at another time. The information shared will not include your e-mail address; your phone number; any information related to your postage, mailing activity or postage meter license; or any information related to your customers or address lists. If you later change your mind, you may contact ShipStation at any time to request that your information not be shared with such third parties or by accessing the opt-out link in any email communication from ShipStation or by clicking here.

Sale of Our Business. If we sell, merge, or transfer any part of our business, we may be required to share your information. By providing your Personal Information to us, you agree that we may disclose your Personal Information, on a confidential basis, to any prospective transferee and its professional advisors for the purposes of their due diligence investigations, the completion of any such transaction, and the continued operation of the acquired business. 

Otherwise, With your Consent. Other than as set out above, we will provide you with notice and the opportunity to choose when your Personal Information may be collected, used, or shared with other third parties.

d) Syncing, Linking, Connecting Other Third Party Services with Your ShipStation Service.

We work with other companies or developers to offer you products and services and you may choose to sync, link or connect other third party services with your ShipStation Service. As permitted under the terms of this Policy and applicable law, sometimes ShipStation may let you know about the service or product, or another company may let you know about a ShipStation service or product. If you choose to accept these services, providing your consent to either the third party or to us, we may exchange your information, including your Personal Information, as well as information about how you interact with each provider’s service or product. This exchange of information is necessary to maintain business operations and to provide the ongoing service that you have requested. By requesting or accepting these products or services, you are permitting us to provide your information, including your Personal Information, to the other party.


You can view and edit information that identifies you online through your ShipStation Service. How you can access and control information that identifies you will depend on which Services you use. You have a choice about the use of information that identifies you, marketing communications you receive from us, and our use of cookies and other tracking technologies.

a) Updating Your Personal Information. In connection with your right to manage your Personal Information you provide to us, you may access, update, change, correct or request deletion of your information either through the Service or through our customer support. You can reach our customer support or, where needed, our Chief Privacy Officer, by using the contact information provided in the “How to Contact Us” section of this Policy. We will respond to your request within a reasonable timeframe.

b) Managing Marketing Communications From Us. We will honor your choices when it comes to receiving marketing communications from us.

You have the following choices if you have been receiving marketing communications from us that you no longer wish to receive:

  • You may contact ShipStation at any time to opt-out from marketing or set preferences when you register with ShipStation.
  • Access the opt-out link in any email communication from ShipStation or by clicking here.
  • Remember that even if you choose not to receive marketing communications from us, we will continue to send you mandatory service or transactional communications.

c) Cookies and Other Tracking Technologies. Generally we use these tracking technologies to:

  • Fulfill your requests for products and services, and improve our services.
  • Remind us of who you are on return visits in order to deliver to you a better and more personalized service. This cookie is set when you first visit the ShipStation site.
  • Estimate our audience size and measure traffic patterns regarding usage of ShipStation’s network of sites. Each browser accessing ShipStation is given a unique cookie which is then used to determine the extent of repeat usage and usage by a registered user versus by an unregistered user.
  • Track the number of entries in our promotions.
  • Customize the advertising and content you see.

If you are uncomfortable having a cookie placed on your system, you may elect to turn off the cookie or delete existing cookies in your browser. If you turn off or delete the ShipStation cookie, you may not be able to receive special offers or personalized content from ShipStation.

Technologies such as cookies, or similar technologies, are used by ShipStation and our partners (e.g. network advertising partners), affiliates, or analytics or service providers (e.g. online customer support providers). These technologies are used in analyzing trends, administering the site, tracking user movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We partner with a third party to either display advertising on our sites or to manage our advertising on other sites. Our third party partners may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you do not wish to have this information used for the purpose of serving you interest-based ads, you may 1) clear your cache or 2) opt-out through a third-party service by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.

Customers in Canada may visit to understand more about cookies and other tracking technologies in Canada.

Click here to opt out of targeted ads on Facebook.

Click here to opt out of Google Analytics for display advertising or to customize Google Display Network ads.

Please note that even if you opt-out of such cookies or otherwise opt-out of interest-based advertising, you will still receive advertisements, they just will not be tailored to your interests. Also, if you opt-out and later delete your cookies, use a different browser, or buy a new computer, you may need to renew your opt-out choices.

d) Do Not Track. Our Services are not currently configured to respond to browsers’ “Do Not Track” signals because at this time no formal “Do Not Track” standard has been adopted. However, the practices of our partners and other third-party providers may change as a result of this feature being utilized. Click here for third party information on “Do Not Track.”

e) Social Media Features. Our Services may use social media features, such as Facebook sharing (“Social Media Features”). These features may collect your IP address and which page you are visiting within our Service, and may set a cookie to enable the feature to function properly. Social Media Features are either hosted by a third party or hosted directly on our Services. Your interactions with these features are governed by the privacy policy of the company providing the relevant Social Media Features.


a) Data Retention. In accordance with and as permitted by applicable law and regulations, we will retain your information as long as necessary to serve you, to maintain your account for as long as your account is active, or as otherwise needed to operate our business, including to comply with our legal and reporting obligations, resolve disputes, enforce our agreements, complete any outstanding transactions and for the detection and prevention of fraud.  When you close your account, we may continue to communicate with you about our Services, give you important business updates that may affect you, and let you know about our products and services that may interest you.

b) Your Access Rights. You may contact ShipStation to request access to your Personal Information we have on record to review it in order to verify its accuracy. Where you have determined that the Personal Information we have collected about you is inaccurate you may also request that your Personal Information be corrected or amended. Requests for access to your Personal Information and to have it corrected or amended should be sent to ShipStation’s Chief Privacy Officer via one of the contact methods provided under “How to Contact Us.”


Keeping your Information safe is important to us. We provide reasonable and appropriate security measures in connection with securing Personal Information we collect. Though no method of transmission over the Internet, or method of electronic storage, is 100% secure.

For example, we:

  • Consistently work to update our security practices to implement accepted best methods to protect your Personal Information, and review our security procedures carefully.
  • Comply with applicable laws and security standards.
  • Securely transmit your sensitive Personal Information.
  • Train our staff and require them to safeguard your data. Limit the staff with access to your Personal Information.


In accordance with and as permitted by applicable law, we may transfer your information, process and store it outside of Canada to wherever we or our third party service providers operate. At this time, Canadians’ Personal Information may have their data processed or stored in Canada or the United States. When your Personal Information is transferred to the United States or another jurisdiction, it is subject to foreign laws and foreign law enforcement.


If you have questions or comments about this Privacy Policy, please contact us. We want your feedback and comments.

a) Via Email. If you have questions or complaints regarding our Privacy Policy or practices, please contact us by email at [email protected].

b) Via Direct Mail. ShipStation Attention: Customer Care – Privacy Policy Issues, 3800 North Lamar Blvd., #220, Austin, TX 78756.

If your questions, concerns, and complaints have not been resolved to your satisfaction or if you have further questions, you can contact ShipStation’s Chief Privacy Officer by mail at: Chief Privacy Officer c/o Auctane LLC d/b/a ShipStation, 3800 North Lamar Blvd., #220, Austin, TX 78756 or by email [email protected].


From time to time we may change or update our Policy. We reserve the right to make changes or updates at any time. More information about how we will notify you is below.

If we make material changes to the way we process your Personal Information, we will provide you notice via our Service or by other communication channels, such as by email or posting on our site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Please review any changes carefully. If you object to any of the changes and no longer wish to use our Services, you may close your account(s). All changes are effective immediately upon posting and your use of our Service after a notice of material change or posting of an updated Policy shall constitute your consent to all changes.


We do not knowingly collect information from minors.

ShipStation Services are intended for and directed to adults. Our Services are not directed to minors and we do not knowingly collect Personal Information from minors.