Learn how to turn one-time buyers into loyal customers by crafting exceptional post-purchase experiences. This session covers Customer Experience best practices, proactive communication, and loyalty-building tactics that boost repeat business.
Customer Experience That Converts
How can brands design post-purchase experiences that build trust and turn buyers into repeat customers?
Returns Done Right
What are the best strategies to manage returns so they reinforce customer satisfaction instead of hurting loyalty?
Loyalty & Automation
How can brands leverage loyalty programs and marketing automation to maintain engagement and boost lifetime value?
Learn how to create seamless, personalized post-purchase journeys that delight customers.
Understand what it takes to manage returns and communications to build trust and satisfaction.
Get actionable tips on leveraging loyalty programs and automation to increase customer lifetime value.

Amanda Eddy
Owner/Design, Amanda Deer

Chris Karp
Chief Customer Officer, Auctane

Sham Aziz
Founder, THECXWAY