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Below you’ll find some of the training videos we’ve put together to help you get started with ShipStation. Want a bit more of a hands-on approach? Sign up for one of our webinars to get your questions answered and see a real-time demo of the software.

  • Account Setup

    Getting started is simple and we'll get you from zero to ship in no time. This video will go through the steps of connecting a selling channel, adding a shipping provider, selecting a label layout and adding your ship from location.

  • Import Orders

    You can import your orders into ShipStation with a store update, uploading a CSV file, or creating a new manual order.

  • Ship Orders

    Now that your orders are in ShipStation, it's time to process and ship them. It's simple to create labels in ShipStation from the sidebar or pop-up window with your favorite carrier and service.

  • Track Shipments

    Once you've created labels in ShipStation, you can track and manage those shipments. View the tracking number, create a return label, void a label, create end of day SCAN forms, and request a pickup from USPS.

  • Get Support

    If you need help or support with ShipStation software, we've got you covered. We offer account managers to help you get started on your trial, support cases, and LiveChat support for specific subscription plans. Check out our support center for help articles, videos, webinars and more!

  • Connect Selling Channel

    Connect your selling channels (marketplaces, shopping carts, multi-channel & inventory platforms) to ShipStation.

  • Add Shipping Provider

    Add your shipping provider (carriers & fulfillment) to ShipStation to create labels, get shipping rates and choose from your favorite services.

  • Set Label Layout

    Set your label layout in ShipStation for your label printer, whether it be 4x6 or 8.5x11. Set your default printing methods to save time and clicks.

  • Add Ship From Location

    Add your ship from location in ShipStation to start creating labels and get shipping rates in the calculator. An origin address (to get rates) and a return address (on the label) make a ship from location.

  • Order Import Rules

    Set product preset groups, product details, service mappings, and automation rules to automatically apply shipping configurations to your orders.

  • Create a Return Label

    In ShipStation you can create a return label for an entire shipment or select items within an order.

  • Branded Customer Pages

    With ShipStation, Branded Customer Pages allow you to re-engage your customers after their packages have shipped, and save time by allowing your customers to initiate the return process themselves.

  • Branded Tracking Page

    With ShipStation, your customers can track their packages on your very own branded tracking page.

  • Branded Returns Portal

    With ShipStation, your customers can initiate and create return labels on your branded returns portal.

  • Getting Started in ShipStation

    When you’re ready to get started with ShipStation, this 5 minute video will help you understand everything you need to have and do in order to not only import your orders, but also create labels for them and ship them out!

  • Processing Your Orders

    Getting your orders ready to ship is just as important as shipping them out. Learn how to use both the Order Sidebar & Order Detail Popup when you're processing your orders.

  • Navigating your Orders

    There are several ways that you can organize your orders in the app, including tagging, filters, bulk updating, and more! Take a tour of the orders screen in this video to see how you can make ShipStation work for you.

  • Importing Orders via CSV

    Importing your orders en masse into ShipStation is an easy process by using CSV files. This video goes over the process and gives some best practices on how to import orders with this method.

  • Creating Automation Rules

    Creating automation rules can help you in eliminating a lot of lengthy processes that can normally be a part of your fulfilling & shipping processes.

  • Setting up Service Mappings

    Service mappings in ShipStation help by automatically assigning a certain carrier, service, and package type to make the legwork you have to do be as easy as possible.

  • Creating End of Day Forms

    Creating End of Day forms in ShipStation is an easy process. This video goes over their stipulations and creation process in our app.

  • Exporting Your Data

    You can easily export your order, shipment, and product data from ShipStation. Customize what you see and then what you export with our handy features.

  • The Order Importing Process

    Need to know what settings are applied to your orders when they're imported? This video goes over the hierarchy of how automation rules, product profiles, and service mappings are applied.