Updates & Resource Hub
Last updated: Updated: May 11, 2020
At ShipStation, we’re working to keep you informed on the latest developments stemming from the recent outbreak of COVID-19. We know that as members of the communities you serve, businesses like yours may be experiencing unexpected challenges during this time. While we all wait for what comes next, we wanted to let you know where ShipStation and any of its partners currently stand. We will continue to keep you updated on anything that can impact or improve your shipping experience as we navigate this together.
Amazon has suspended inbound deliveries of FBA items into the following departments. This is currently in effect until April 5th, 2020:
Australia Post and its subsidiary, StarTrack, are continuing normal operations domestically. They are experiencing delays with international shipments. Physical signatures for specific parcels are no longer required, but customers must still be present when these parcels are delivered. Australia Post and StarTrack self-service kiosks at post offices are currently closed.
Canada Post will is currently experiencing delays due to high volumes and absenteeism from employees. Delays are expected to improve as the weeks progress. For more information, please visit their website for updates and alerts related to specific communities that may be significantly affected by the COVID situation.
In response to COVID-19, DHL has issues an Emergency Situation Surcharge that will be applied to each shipment effective April 1st, 2020.
DHL has suspended partial or all services to a number of international destinations. Effective April 1, 2020 and until further notice, charge an Emergency Situation Surcharge to all Time Definite International (TDI) shipments. The following countries have suspended services:
DPD’s major focus remains on limiting contact between couriers and customers. They have outlined an in-depth list of ways to minimize the spread of the disease.
Money Back Guarantees are suspended until further notice, effective immediately. This impacts all FedEx Express, FedEx Ground, FedEx Freight, and FedEx Office services. FedEx also announced it is giving $1 million to small businesses.
FedEx is continuing to deliver packages. FedEx also announced it’s temporarily suspending signature required for most deliveries in the U.S. Except for shipments with adult signature required, a physical signature is not required for Ground or Express services.
Italy and Saudi Arabia: Restrictions and limited carrier activities into and out of impacted regions are in place. Existing containment measures in Italy continue to impact service throughout Italy. A number of airlines have suspended flights to and/or from Italy. The Saudi Arabian government now prohibits the arrival of flights originating in or passing through airports in the following countries:
Malaysia: The government has closed all non-essential services effective March 18, 2020. FedEx Logistics is operational in Malaysia; however, due to the movement control order, arriving cargo cannot be received by shippers. No cargo will be received until the movement control order is lifted, which is currently scheduled for March 31, 2020.
Vietnam: The Vietnamese government has implemented a 30-day halt to issuing visas. Carriers are responding with plans to cut passenger flights. Australia and New Zealand: Effective March 20, 2020, the Australia and New Zealand governments are restricting arriving air passengers to only citizens and residents.
FedEx also shared this effected area checker:
We have been and will continue to operate to and from impacted areas as local conditions and restrictions allow. Check which FedEx services are available in your area by selecting a country and entering a post code.
Hermes’ main focus is to minimize contact between couriers and customers. They are keeping their teams up to date on sanitary practices to avoid the spread between people. As more details are available, Hermes will make announcements.
Parcelforce has announced that it will not require an electronic signature on handheld devices. The driver will instead enter the first and last name of the person receiving the parcel. Same day ad hoc collections will be suspended until further notice—next working day collections are still available. Additionally, timed services will be reviewed and possibly maintained, but there is a possibility of delays. Similarly, international delivery guarantees may experience delays.
Parcelforce will be imposing additional surcharges to various service locations. The following weight and destination-based surcharges are as follows:
£3.55 per kilo for all parcels to New Zealand
£3.15 per kilo for all parcels to South Korea
£3.15 per kilo for all parcels to India
£3.00 per kilo for all parcels to the United Arab Emirates
£1.50 per kilo for all parcels to South Africa
Royal Mail is taking its approach seriously in connecting people via their parcel and letter delivery. And because many people may not have the option to leave their homes, they are maintaining service as usual with minor delays.
COVID-19 is impacting International Deliveries. Service to countries is changing daily, and this bulletin provides their most up-to-date information. For instance, deliveries to countries like South Korea and Lebanon have been put on suspension until further notice.
Sendle is delivering parcels without disruption within Australia and to the United States. They are experiencing other international delays, and are currently not able to ship to South Korea or Spain.
‘Signature on Delivery’ parcels will be changed to ‘Authority to Leave’ in order to reduce contact.
Effective March 26, 2020, UPS has suspended UPS service guarantees until further notice due to the COVID-19 pandemic. Shipments created during this time are not eligible for service refunds.
Avoiding Undelivered Shipments: As some businesses have reduced hours or closed, please check that your recipient is still receiving shipments. If the location is closed, UPS will hold your shipment and attempt to complete the delivery at a later date if the receiving location has indicated to UPS that it will re-open within 9 days. However, if the location is closed indefinitely, UPS will return the package to the sender.
Commitment times for UPS Next Day Air Saver® and UPS 2nd Day Air A.M.® services scheduled for delivery on or after March 30, 2020 will be extended to end-of-day until further notice.
Major Update April 17, 2020 Domestic USPS services are experiencing delays.
USPS Priority Mail and First Class Package Services will likely see their two to three-day delivery windows extended to three or four day. Priority Mail Express and Priority Mail Local 1-Day deliveries are not impacted at this time, though.
The USPS will be suspending International service to the following countries, effective Friday April 24th, 2020:
Antigua & Barbuda
Turks & Caicos
The Postal Service is currently unable to accept items destined for affected countries at any Post Office® or postal facility location, effective April 3 until further notice.
Customers are asked to refrain from entering items addressed to any of the below countries into the USPS system. The below list of destinations are suspended as of April 10, 2020:
Other notes of importance around these locations:
USPS continues to have a temporary suspension of the guarantee on Priority Mail Express International destined for China and Hong Kong, which has been effective since Monday, Feb. 10, 2020, due to widespread airline cancellations and restrictions into this area.
March 28, 2020: USPS is making a change to its policy around deliverying mail to businesses that are closed. Current policy is to indicate the date the mail is first returned to be held at the delivery facility, and hold for 10 days. In order to accommodate businesses during this challenging time, USPS will now extend the hold period to 30 days before returning the items to the sender.
Once the business reopens, delivery should immediately resume unless other arrangements have been made. If the business fails to make alternative delivery arrangements or does not submit a request to hold or forward its mail after 30 days, the process of returning mail to the sender will resume.
Customers may see delays in mail and packages destined to China as well as from China, as well as to and from European countries subject to restricted passenger airline travel.
On March, 23 2020 USPS announced suspension of Priority Mail International service’s guarantee to certain European countries, which include:
The following countries have suspended certain mail services:
The Postal Service will continue to accept and process mail destined for the aforementioned countries. This mail will be held within their network and will be delivered once mail service is restored.
Refunds for Items to International Countries Where Service has Been Suspended
Due to COVID-19, international shipping has been suspended to many countries. The list of countries with mail service interruption is updated frequently; for the most current list please visit the USPS international service-alerts page. For more information on how to request a refund, head here.
Now is a great time for businesses to utilize ecommerce to sell their products. If you are new to ecommerce or just planning to increase the number of online orders you ship in the near future, here are some resources to either get you started or help you improve your shipping process:
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See what our research study reveals about the impact of coronavirus on ecommerce.
From shipping options to return policies, this article can help ecommerce businesses of any size.
Here are five steps you can take to adapt your business during COVID-19.
Small Business Administration Preparedness Guide
CDC Interim Guidance for Businesses and Employers
Combating the Coronavirus, US Chamber of Commerce
Implications for Business, McKinsey & Co.
Information for Communities, Schools, and Businesses
OHSA Resources for Workers and Employers on COVID-19
Get Your Workplace Ready for COVID-19
Government of Canada Outbreak Update
Guidance to Employers and Businesses About COVID-19
COVID-19 Guidance for UK Businesses
National Federation of Self Employed & Small Businesses
Federal Government Health Portal
Australia Post COVID-19 Information Centre