ShipStation COVID-19

Updates & Resource Hub

Last updated: Updated: April 6, 2020

At ShipStation, we’re working to keep you informed on the latest developments stemming from the recent outbreak of COVID-19. We know that as members of the communities you serve, businesses like yours may be experiencing unexpected challenges during this time. While we all wait for what comes next, we wanted to let you know where ShipStation and any of its partners currently stand. We will continue to keep you updated on anything that can impact or improve your shipping experience as we navigate this together.

Carrier Updates

Amazon has suspended inbound deliveries of FBA items into the following departments. This is currently in effect until April 5th, 2020: 

  • Baby Products
  • Health & Household
  • Beauty & Personal Care (including personal care appliances)
  • Grocery
  • Industrial & Scientific
  • Pet Supplies

Australia Post and its subsidiary, StarTrack, are continuing normal operations domestically. They are experiencing delays with international shipments. Physical signatures for specific parcels are no longer required, but customers must still be present when these parcels are delivered. Australia Post and StarTrack self-service kiosks at post offices are currently closed. 

Canada Post will effective March 18 be suspending On-time Delivery Guarantees for all parcel services until further notice.

In response to COVID-19, DHL has issues an that will be applied to each shipment effective April 1st, 2020.

DHL has suspended partial or all services to a number of international destinations. Effective April 1, 2020 and until further notice, charge an Emergency Situation Surcharge to all Time Definite International (TDI) shipments. The following countries have suspended services:

  • Brunel Darussalam
  • Cayman Islands
  • Chile – Easter Islands
  • China
  • Czech Republic – Delivery suspended to the following area codes, 584 01, 783 21, 783 24, 783 91,  and 784 01
  • Djibouti
  • Ecuador
  • French Polynesia
  • Honduras 
  • Hong Kong – Except DHL Parcel International Direct
  • Kuwait
  • Lebanon
  • Libya
  • Macaco
  • Maldives
  • Mauritania 
  • Moldova
  • Mongolia
  • Montenegro
  • Morocco
  • Myanmar
  • New Caledonia
  • Peru
  • Philippines
  • Somalia
  • South Africa
  • Sri Lanka
  • Suriname
  • Tunisia

DPD’s major focus remains on limiting contact between couriers and customers. They have outlined an in-depth list of ways to minimize the spread of the disease. 

Money Back Guarantees are suspended until further notice, effective immediately. This impacts all FedEx Express, FedEx Ground, FedEx Freight, and FedEx Office services.

FedEx is continuing to deliver packages. FedEx also announced it’s temporarily suspending signature required for most deliveries in the U.S. Except for shipments with adult signature required, a physical signature is not required for Ground or Express services.

Italy and Saudi Arabia: Restrictions and limited carrier activities into and out of impacted regions are in place. Existing containment measures in Italy continue to impact service throughout Italy. A number of airlines have suspended flights to and/or from Italy. The Saudi Arabian government now prohibits the arrival of flights originating in or passing through airports in the following countries:

  • Bahrain
  • Egypt
  • United Arab Emirates (UAE)
  • Iraq
  • Italy
  • Korea
  • Kuwait
  • Lebanon
  • Syria

Malaysia: The government has closed all non-essential services effective March 18, 2020. FedEx Logistics is operational in Malaysia; however, due to the movement control order, arriving cargo cannot be received by shippers. No cargo will be received until the movement control order is lifted, which is currently scheduled for March 31, 2020.

Vietnam: The Vietnamese government has implemented a 30-day halt to issuing visas. Carriers are responding with plans to cut passenger flights. Australia and New Zealand: Effective March 20, 2020, the Australia and New Zealand governments are restricting arriving air passengers to only citizens and residents.

FedEx also shared this effected area checker:
We have been and will continue to operate to and from impacted areas as local conditions and restrictions allow. Check which FedEx services are available in your area by selecting a country and entering a post code.

Hermes’ main focus is to minimize contact between couriers and customers. They are keeping their teams up to date on sanitary practices to avoid the spread between people. As more details are available, Hermes will make announcements

Parcelforce has announced that it will not require an electronic signature on handheld devices. The driver will instead enter the first and last name of the person receiving the parcel. Same day ad hoc collections will be suspended until further notice—next working day collections are still available. Additionally, timed services will be reviewed and possibly maintained, but there is a possibility of delays. Similarly, international delivery guarantees may experience delays. 

Parcelforce will be imposing additional surcharges to various service locations. The following weight and destination-based surcharges are as follows:

£3.55 per kilo for all parcels to New Zealand
£3.15 per kilo for all parcels to South Korea
£3.15 per kilo for all parcels to India
£3.00 per kilo for all parcels to the United Arab Emirates
£1.50 per kilo for all parcels to South Africa

For information about Purolator and service updates related to Covid-19, you can access the latest details here.

Royal Mail is taking its approach seriously in connecting people via their parcel and letter delivery. And because many people may not have the option to leave their homes, they are maintaining service as usual with minor delays.

COVID-19 is impacting International Deliveries. Service to countries is changing daily, and this bulletin provides their most up-to-date information. For instance, deliveries to countries like South Korea and Lebanon have been put on suspension until further notice.

Sendle is delivering parcels without disruption within Australia and to the United States. They are experiencing other international delays, and are currently not able to ship to South Korea or Spain.

‘Signature on Delivery’ parcels will be changed to ‘Authority to Leave’ in order to reduce contact.

Effective March 26, 2020, UPS has suspended UPS service guarantees until further notice due to the COVID-19 pandemic. Shipments created during this time are not eligible for service refunds.

Avoiding Undelivered Shipments: As some businesses have reduced hours or closed, please check that your recipient is still receiving shipments. If the location is closed, UPS will hold your shipment and attempt to complete the delivery at a later date if the receiving location has indicated to UPS that it will re-open within 9 days. However, if the location is closed indefinitely, UPS will return the package to the sender.

Commitment times for UPS Next Day Air Saver® and UPS 2nd Day Air A.M.® services scheduled for delivery on or after March 30, 2020 will be extended to end-of-day until further notice.

USPS has enforced a temporary suspension on the guarantee on Priority Mail Express International destined for China and Hong Kong “due to widespread airline cancellations and restrictions into this area.” On 03/23/20, USPS announced the suspension of Priority Mail International service’s guarantee certain European countries, which include: 

  • France
  • Great Britain
  • Spain
  • Sweden
  • Switzerland

4/01/2020 update: 

The Postal Service™ received notice that various postal operators are no longer able to process or deliver international mail or services originating from the United States (U.S.) due to service disruptions related to the COVID-19 pandemic.

As a result, the Postal Service is currently unable to accept items destined for affected countries at any Post Office® or postal facility location, effective April 3 until further notice. For the full list of impacted countries as well as any delays, check this page.

Customers are asked to refrain from entering items addressed to any of the below countries into the USPS system effective immediately:

1.       Cayman Islands
2.       Chad
3.       Ecuador
4.       French Polynesia
5.       Honduras
6.       India
7.       Kuwait
8.       Libya
9.       Madagascar
10.   Maldives
11.   Mongolia
12.   New Caledonia
13.   Panama
14.   Peru
15.   Samoa
16.   Saudi Arabia
17.   South Africa
18.   Bolivia
19.   Sri Lanka
20.   Zimbabwe
1.       Cayman Islands
2.       Chad
3.       Ecuador
4.       French Polynesia
5.       Honduras
6.       India
7.       Kuwait
8.       Libya
9.       Madagascar
10.   Maldives
11.   Mongolia
12.   New Caledonia
13.   Panama
14.   Peru
15.   Samoa
16.   Saudi Arabia
17.   South Africa
18.   Bolivia
19.   Sri Lanka
20.   Zimbabwe

With, you will receive an error message when attempting to ship to these countries that will read: Invalid rate. Mail class ‘PriorityMailInternational’ is not available for the destination country.
or Invalid rate. Mail class ‘FirstClassMailInternational’ is not available for the destination country.


Selling Channels

ShipStation Logo

Let us help.

Grow your business with
a free 90-day trial.

Start Now
Computer with Mobile device showing ShipStation App

ShipStation Resources

Now is a great time for businesses to utilize ecommerce to sell their products. If you are new to ecommerce or just planning to increase the number of online orders you ship in the near future, here are some resources to either get you started or help you improve your shipping process:

How to Reduce Ecommerce Shipping Costs

Discover useful strategies to use to reduce ecommerce shipping costs today.

Cheapest Way to Ship

Find tips and solutions for saving money in all aspects of shipping, order fulfillment, and packaging.

Coronavirus: Its Impact on Ecommerce

See what our research study reveals about the impact of coronavirus on ecommerce.

How to Implement an Ecommerce Shipping Strategy

From shipping options to return policies, this article can help ecommerce businesses of any size.

How to Fulfill Amazon Orders During COVID-19

If your FBA items are delayed during the COVID-19 pandemic, these are some alternatives that can get your orders out quickly and cheaply.

How to Adapt Your Business During COVID-19

Here are five steps you can take to adapt your business during COVID-19.

Additional Resources

Small Business Administration Preparedness Guide

CDC Interim Guidance for Businesses and Employers 

Combating the Coronavirus, US Chamber of Commerce 

Implications for Business, McKinsey & Co. 

Information for Communities, Schools, and Businesses 

OHSA Resources for Workers and Employers on COVID-19 

Get Your Workplace Ready for COVID-19