We surveyed over 1,400 North American consumers to uncover what customers really expect during the shipping process and how these expectations have changed over time. For instance, we discovered:
- Customers are willing to wait 8 days between placing an order and receiving it. This is up from 5 days in 2019.
- 54% say a retailer’s overall return policy is a major consideration when purchasing online.
- 70% of consumers even say that a negative delivery or shipping experience negatively impacts their impression of the retailer rather than the carrier.