We surveyed nearly 1,300 North American consumers to uncover what customers really expect during the shipping process and how these expectations have changed over time. For instance, we discovered:
With an anticipated two billion online shoppers by 2021, there are many opportunities to attract more customers. Knowing what they expect from delivery can give you the upper hand over your competition and let your brand stand out. Download your free copy of our shipping guide to learn how to meet customer's shipping expectations to increase cart conversion today.