Your Privacy Rights
What personal information we collect
ShipStation collects personal information when you register on our website(s). The personal information collected may include, but is not limited to, email, name, phone numbers, IP address, browser information, address, and payment details. We may also collect your personal information if you submit comments or questions to us via email or a forum on our website. Collection of information takes place at various times while navigating ShipStation’s website and using its software, Products and Services. When entering ShipStation’s website, we may collect information including your IP address, details of your server, browsing activity and previous sites you have viewed. Further information about how we collect this information is set out in the ‘Cookies’ section below. We may also collect personal information from marketing organizations, including through the use of purchased mailing lists, for the purposes of direct marketing.
Providing your personal information is your choice. However, if you choose not to provide the personal information that we require, or if the information that you provide is incomplete or incorrect, we may not be able to provide you with, or contact you about our Products and Services.
How we use the information collected
The purpose of collecting customer and viewer information is to create a friendlier and more efficient experience while working with ShipStation. We collect and use your personal information when your register on our website primarily to provide with you with the Products and Services you have requested. We may also use personal information submitted at the time of registration, or which we have collected from marketing organizations, for the marketing and promotion of ShipStation Products and Services that we feel may be of interest to you. If you do not wish to receive our marketing communications, you may “opt out” at any time by clicking on the ‘unsubscribe’ link in our email communications, or by contacting us at [email protected] and requesting to “opt out” of any of our marketing activities. You may also manage your marketing preferences at any time by updating your account settings on our site. We may use demographic and/or profile data to tailor your experience on our sites, show you content that we think you may be interested in, and display content according to your preferences. We also retain records of all data pertaining to use of the website including, but not limited to, usage, activity logs, and clickthroughs. We may disclose such data to third parties provided it is grouped with other user data and is presented in an aggregate form. We may also disclose, on an anonymous basis, statements made by our customers.
We take your privacy very seriously. None of the personal information that is collected by ShipStation is rented or sold to any third parties for any purpose. Limited information may be shared with a third party that has partnered with ShipStation if that information is protected under a confidentiality obligation with that third party and is used only as a part of providing the ShipStation service to the customer. We will not otherwise disclose your personal information to third parties, unless you consent or in other circumstances where such disclosure is required or authorized by law.
Removal from our database
To request removal from the database, please submit a support request and we will be happy to remove your information promptly. If you request that we modify or remove all of your personal information, we will promptly do so, to the extent possible. Once your personal information has been removed, you will not be able to use our Products or Services unless you reregister.
We may use standard Internet technology, such as web beacons and other similar technologies, to track your use on our sites and software. We also may include web beacons in promotional email messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the services we offer our visitors/customers to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming or other activities.
We may allow third parties, including our authorized service providers, advertising companies, and ad networks, to display advertisements on our sites and/or Products and Services. We and these companies may use tracking technologies, such as cookies, to collect information about users who view or interact with these advertisements and connect to our sites and/or Products and Services.
Our sites do not provide any personal information to these third parties. This information allows us and these companies to deliver targeted advertisements and gauge their effectiveness.
Our website may contain links to other websites. The links are provided for convenience only, and we are not responsible for the content or material contained in, or obtained through, any third party website, or for their privacy practices. Our links to the linked websites should in no way be construed as an endorsement, approval or recommendation by us of the owners or operators of the linked website, or of the content, products or services contained in or referred to by the linked websites. Also, many other websites that are not associated with or authorized by us may have links leading to our websites. We cannot control these links and we are not responsible for any content appearing on these websites, or for their privacy practices.
We use IP addresses to analyze trends, administer the site and gather broad demographic information for aggregated uses. IP addresses are not linked to personal information.
We hold personal information in different ways, including electronic form. We take reasonable steps to ensure that all personal information we hold is stored securely and protected from misuse, interference and loss, as well as unauthorized access, modification and disclosure.
This website has security measures in place designed to protect against loss, misuse and/or alteration of the information that you provide. Furthermore, we have taken reasonable precautions to prevent any unauthorized access to the contents of this web server.
Cross Border Disclosure of Personal Information
ShipStation’s operations, and the operations of its related, affiliated and subsidiary companies are located in the United States. We may disclose your personal information to our related, affiliated and subsidiary companies if the purpose for disclosing the personal information is related to the primary purpose for collecting the personal information, subject to certain exceptions permitted by law.
Accessing and Changing of personal information
You may access and edit your personal information at any time by clicking on the “Settings” tab when you are signed in to ShipStation. All information may be changed including: address, email, phone and more. The new information will be updated in our system and used in the collection of information when visiting ShipStation.
You may also contact us at the contact details below, or by sending us a support request to request access to the personal information we hold about you. We will comply with your request to access your personal information, subject to certain exceptions permitted by law. If you believe that any personal information which we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading, then you may also contact us to request that we correct your information. If we do not agree to correct your personal information, then we will notify you in writing of our reasons for this (unless it would be unreasonable to do so) and how to complain about the refusal. Also, if you request, we will add a note to your personal information stating that you disagree with it.
There is no fee for requesting access to your personal information or for correcting your personal information. However, we may in certain circumstances charge a reasonable fee to cover our costs of providing you with access to your personal information.
Merger or Acquisition
If you have any questions, comments or complaints about this policy or our privacy practices, you can contact us by email at [email protected]. Alternatively you can contact us by post or telephone as follows:
2815 Exposition Blvd
Austin, TX 78703
You will receive an answer to comments and questions as soon as possible. We will consider and respond to any complaint notified to us within a reasonable period.