Merchants Will Have Access to Customer Service Solutions
ShipStation, the leading web-based e-commerce shipping solution, today announced its integration with Zendesk, a customer service and engagement platform. The award-winning customer service and engagement platform is used by more than 125,000 paid customers, offering service and support in more than 30 languages.
ShipStation users who add the Zendesk integration will be able to take advantage of the platform’s powerful features, which allow sellers to do the following:
- Track, prioritize, and solve support tickets in a customizable help desk interface.
- Build a powerful knowledge base with an internal, agent-facing help center as well as a self-service customer portal.
- Connect with customers via live chat on websites, mobile apps, and messaging apps.
- Manage customer communication across every channel to more quickly and efficiently resolve concerns.
- Access customer data, analytics, and insights about the omnichannel experience to create robust reports.
ShipStation users can easily embed the Zendesk experience into their digital properties (both mobile apps and websites) as well as integrate Zendesk into internal systems or homegrown applications. The Zendesk solution empowers businesses to be more reliable, flexible, and scalable. It helps improve internal and external communication and make customer data actionable.
“Shipping and delivery inquiries are extremely common for retailers and their customer service teams. Surfacing that information in a proactive way, for both the consumer and the customer support agent, is very helpful.” says Michelle Torres, Apps Marketplace Senior Manager, Zendesk. “Great customer experiences are built with Zendesk. We are excited to partner with ShipStation to provide a great overall experience.”
“ShipStation is delighted to add Zendesk to our list of partners,” says ShipStation’s Chief Marketing Officer and Vice President of Partnerships, Robert Gilbreath. “Adding a top-notch customer support solution to our shipping services is another step in our mission to make every seller, wherever they sell and however they ship, exceptionally efficient.”
About ShipStation
ShipStation is the leading web-based shipping solution that helps e-commerce retailers import, organize, process, and ship their orders quickly and easily from any web browser. ShipStation features the most integrations of any e-commerce web-based solution with over 150 shopping carts, marketplaces, package carriers, and fulfillment services. ShipStation’s many integration partners include eBay, Jet, PayPal, Amazon, Etsy, BigCommerce, WooCommerce, Shopify Plus, Squarespace, and Magento. ShipStation also integrates with carriers such as FedEx, USPS, UPS, Canada Post, Australia Post, Royal Mail, Hermes, and DHL. ShipStation has sophisticated automation features such as automated order importing, custom best practice rules, product profiles, and fulfillment solutions that enable its users, wherever they sell and however they ship, to be exceptionally efficient at shipping orders. ShipStation is a wholly-owned subsidiary of Stamps.com (Nasdaq: STMP). For more information, visit https://www.shipstation.com.
About Zendesk
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at https://www.zendesk.com.