Consumer expectations when shopping online are higher than ever before. Shipping and fulfilment are areas that often get overlooked but have uncapped potential.
Retailers need to be able to scale in a practical sense when it comes to: shipping, delivering as promised, keeping up with demand, as well as exceeding customer expectations in order to retain and loyalise them. This whitepaper highlights an Australian online retailer who, using automation, saw a:
- 60% increase in dispatch speed
- 40% increase in processing speed
- 37.5% decrease in manual labour
- 60% decrease in manual errors