We have amazing users who sell great products, and we love to tell the stories about their business and how they use ShipStation. Today’s user success story comes from Lobster Anywhere.
Joe Bowab, President & Chief Lobster Shipper
I don’t think most people would expect Lobster Anywhere to be an ecommerce business, but you’re here, selling everything from live lobsters to filet mignon with fast delivery options. What was Lobster Anywhere’s journey to this point like?
We’ve been doing it too long, since 1999. We survived the dot com bust and market crashes and more. We have gained a pretty loyal customer base who have stuck with us and recommend us to family and friends.
Yes, lobster lovers and land lubbers all across the country are amazed we can ship live lobsters to their front doors, alive and fighting. You get what you pay for, they say. We start with great hard shell lobsters—there is a difference in quality. What we discovered through the years is that we just don’t ship over-the-top food, we ship a complete experience. We find only the best food to complement our lobster, like our chowder, steaks, crab—even a lobster roll kit. We offer a menu of seafood that many companies have tried to copy. Again, it comes down to quality in everything—and also local resources.
We are dedicated to lobster resource conservation and committed to maintaining a healthy sustainable resource.
You include a “How-to-Cook-Lobster” guide with every live lobster—what spurred that decision?
A cooking and handling guide we offered right from the start but have made many improvements throughout the years. For example, some folks do not realize lobsters are a dark brown greenish color and only turn red when you cook them! We include tips for storing lobsters, how to cook lobster tails on the grill, and some nice original recipes. Again, it’s all about the experience!
How difficult has it been shipping fresh food?
No matter how you look at it, it’s a lot of work. Our packages are custom packaged to order. What’s more, our packages and gifts are perishable and time-sensitive.
Not only do we source and grade top quality lively lobsters, but we use superior packaging. Our coolers are for 2-3 days, however, we still ship overnight and express two day. We have shipped to HI many times and as far away as the North Pole, AK. No kidding! Plus our products look nice when you get them.
How has ShipStation helped you with your business?
Thanks to Ship Station, we can process orders faster than you can say Penobscot Bay. We do not ship widgets, we ship super fresh seafood. So getting it shipped and delivered on the right day and on time is a big deal.
We are able to handle two day, overnight, early morning, and even Saturday shipping labels in a breeze. Plus, with your new mobile app, we can check the status of packages anywhere, even on the boat! And customers receive timely emails to let them know when to start boiling the water and get cracking.
What’s your favorite ShipStation feature?
What’s one the best and most overlooked features that many shipping programs lack is the ability to select a delivery date! If Uncle Phil’s 50th birthday is on Tuesday we can schedule a nice 3 pound lobster and chowder to arrive ON Phil’s big day.
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