Track 3: Retain & Grow

The Return Advantage

Turning Friction into Loyalty
About

Returns are inevitable, but they don't have to mean lost customers. This session explores how to transform returns into positive experiences that build trust, reduce churn, and drive repeat purchases.

Session Outline

Returns Reimagined
How can brands transform the returns process from a pain point into a loyalty-building opportunity?

Data-Driven Improvements
What insights can returns data provide, and how can brands use this information to improve products and customer experience?

Seamless Solutions
Which technologies and strategies best simplify returns for customers while reducing operational strain on brands?

Product Demo: Returns and Exchanges
Key Takeaways

Learn how to create hassle-free return processes that delight customers

Understand what it takes to leverage returns data to improve products and CX

Get actionable tips on using returns as a loyalty-building touchpoint

Speakers
Jamie Tharp

Director of Marketing, 
UPS

Aurélien Leftick

Sr. Dir. of Strategic Partnerships 
WooCommerce

Gaubrielle Pritchard

Product Marketing Manager, Auctane

See ShipStation in Action
Demo
Automation
Automate repetitive shipping tasks to boost productivity and minimize errors. Eliminate clicks for faster shipping and seamless scalability, maximizing your growth potential.
Demo
Inventory Management
Eliminate inventory stress and confidently meet demand. Optimize stock levels, prevent overselling, and ensure product availability, fueling your business growth.
Demo
Returns and Exchanges
Transform returns into a seamless process. Boost customer satisfaction, reduce costs, and retain revenue, turning a challenge into a growth opportunity.
Demo
Branded Customer Notifications
Transform customer communication into a brand-building tool. Keep buyers informed with order updates, enhancing loyalty and reputation.
Demo
Automated Rate Shopper
Optimize every shipment with automated precision. Effortlessly and accurately prioritize the best rates and service requirements you need, protecting your bottom line.
Demo
UX/Website
Integrate real-time shipping rates and delivery options directly into your checkout for higher conversions and happier customers.
Demo
Analytics
Gain actionable insights from ShipStation's analytics suite. Make data-driven decisions to reduce waste, improve financial performance, and fuel business expansion.
Demo
Warehouse Management
Drive warehouse efficiency with mobile precision. Ensure accurate stock, streamline picking, and meet delivery expectations, fueling seamless business expansion.
Demo
Developer Experience
Empower developers to build custom API integrations, automate unique workflows and enhance data flows across all your systems.
Demo
Fulfilled by ShipStation
Expand your reach and scale effortlessly. Let ShipStation's fulfillment network manage your inventory and shipping, unlocking new opportunities without commitments.
Demo
Warehouse Logistics
Streamline warehouse operations with real-time data exchange, minimizing errors and accelerating dispatch for peak efficiency.
Demo
Marketplaces
Seamlessly manage orders and listings across multiple online marketplaces, expanding your reach and boosting sales opportunities.

Session FAQs

Can I ask questions during the session?
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Absolutely! We encourage you to engage with the session by submitting your questions and thoughts through the chat feature available on your session screen.

Will this session be available for replay?
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Yes, registered attendees can access a replay of the session through the website for a limited after the event concludes. Be sure to share the link to this page with your colleagues.

What should I do if I am experiencing technical difficulties?
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Please email [email protected].

Note: The Innovation Delivered virtual summit is accessible via web browsers like Chrome, Firefox, Safari, and Edge. No additional software is required, but we recommend using the latest browser version for the best experience