Returns are inevitable, but they don't have to mean lost customers. This session explores how to transform returns into positive experiences that build trust, reduce churn, and drive repeat purchases.
Returns Reimagined
How can brands transform the returns process from a pain point into a loyalty-building opportunity?
Data-Driven Improvements
What insights can returns data provide, and how can brands use this information to improve products and customer experience?
Seamless Solutions
Which technologies and strategies best simplify returns for customers while reducing operational strain on brands?
Learn how to create hassle-free return processes that delight customers
Understand what it takes to leverage returns data to improve products and CX
Get actionable tips on using returns as a loyalty-building touchpoint

Jamie Tharp
Director of Marketing, UPS

Aurélien Leftick
Sr. Dir. of Strategic Partnerships WooCommerce

Gaubrielle Pritchard
Product Marketing Manager, Auctane