Cookie Policy

Effective May 25, 2018

The ShipStation EU Cookie Policy applies to EU Data Subjects who access the ShipStation European focused website. By clicking the "Accept Cookies" button, you are agreeing to allow the cookies and pixels described below be placed on your system. You always have the right to modify or withdraw your consent. Please see the ShipStation Privacy Policy and the section, How do I Change my Cookie Settings below for more details.

What is a cookie?

Cookies are small text files that are placed on your computer by sites that you visit. They are widely used in order to make sites work, or work more efficiently, as well as to provide information to the owners of the sites. Our site, like many others, stores and retrieves information on your browser using cookies. This information is used to make the site work as you expect it to.  It is not personally identifiable to you, but it can be used to give you a more personalized web experience.

Further information on cookies can be found at:

What is a pixel?

As well as using cookies on our website, we also use invisible 1×1 pixel tags, known as 'clear pixels'. These pixels are used to collect statistical information about visitors to our website and the pages they view. ShipStation use these pixels to understand what content is popular and how the layout of the website might be improved.

Also, clear pixels are used in each newsletter sent by our system. If you receive the HTML formatted version of our newsletter and your email is configured to download images, a record of whether or not you open the email (and, if you open the email, how frequently you open it) will be saved with your subscriber history. Your engagement with the content of the communication (such as which links you click on) will also be recorded.

We use this information in aggregated form to give us an indication of the popularity of content and to help us make decisions about future content and formatting. We may also use the information to publish more content relevant to certain categories viewed.

How are they used on this site? We use 4 different types of cookie:

  • Strictly Necessary Cookies are cookies necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
  • Performance Cookies are cookies that allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
  • Targeting Cookies are cookies that may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
  • Session Cookies are temporary cookies that are not stored on your computer or mobile device. They are used as part of the registration process for financial security purposes. A session cookie is also used to remember your language reference when viewing the site. These session cookies are erased when you close your browser, or after 20 minutes of inactivity.

The table below list the cookies we use.

Cookie Name Domain Type Expiration Description
B Third party Performance 1 year Yahoo advertising
BizoID, UserMatchHistory, bcookie, lidc, lang Third party Performance 6 months Linkedin advertising
IDE, NID, _dc_gtm, _ga, _gat, _gid Third party Strictly necessary, Performance, Targeting 2 years Google analytics, advertising
JSESSIONID Third party Strictly necessary Session NewRelic monitoring performance
MR, MUID, _uetsid Third party Targeting 1 year Bing analytics
__cfduid, __hssc, __hssrc, __hstc, hubspotutk, hs_ab_test, Third party Strictly necessary, Performance 1 - 10 years Hubspot analytics
__cfduid, __zlcmid, _zendesk_shared_session Third party Strictly necessary 1 year Zendesk, chat
__qca Third party Performance Targeting Quantcast advertising
_hjIncludedInSample Third party Performance Session Hotjar analytics
_pinterest_cm Third party Strictly necessary 1 year Pinterest social sharing
ad-id, ad-privacy Third party Targeting End of the Year Amazon advertising
ajs_anonymous_id, ajs_group_id, ajs_user_id Third party Strictly necessary 1 year Segment analytics
d, mc Third party Strictly necessary 1 year Quantserve analytics
fr Third party Performance 3 months Facebook advertising
metrics_token, personalization_id, tfw_exp Third party Performance 2 months Twitter social analytics
mp_*_mixpanel Third party Performance 1 year Mixpanel analytics
muxData, wistia-http2-push-disabled Third party Performance 10 year, session Wistia analytics
optimizelyBuckets, optimizelyEndUserId, optimizelySegments Third party Performance 6 months Optimizely A/B testing
ubvt Third party Performance Session Unbounce landing page analytics
affiliate, referral_code, ds3_ref, ds3_gclid, referrer ShipStation Performance 5 mins to 2 months ShipStation affiliate tracking
cookie_notice_accepted, coupon, couponS1, couponS2, home_country, SSHome ShipStation Strictly necessary 5 mins to 3 months ShipStation remembering user settings

Most web browsers allow some control of most cookies through the browser settings. To find out how to manage cookies on popular browsers, click on the following links:

To find information relating to other browsers, visit the browser developer's site.

To opt out of being tracked by Google Analytics across all sites, visit http://tools.google.com/dlpage/gaoptout.