Upcoming Webinar

2026 Merchant Insights Webinar

We asked nearly a thousand merchants how they manage parcel and freight shipping today and where those fulfillment operations are breaking down.


What emerged from the new survey data wasn’t a cost problem but a structural one. Retailers are running two shipping operations but only optimizing one.


Join us for a first look at the numbers, where we’ll break down what’s really behind the growth ceiling so many merchants are hitting and what it would take to run parcel and freight as one connected operation.

Event details

Everything you need to know.

When
Tuesday, October 20, 2026 · 10:30 AM CST
Cost
Free for all customers
Recording
Sent to all registrants the next day

Meet the host

Additional Speakers will be announced

Mike Grayson

Mike Grayson

CRO · ShipStation Global

What we'll cover

One Business. Two Shipping Operations.

Retailers are running two separate, fragmented shipping operations—one for parcel and one for freight—but only optimizing one.

The growth illusion

Why merchants are mistaking stability for growth, when only 15% say they’re actually doing better than they were a year ago.

The second workflow

What “running two shipping operations” looks like, and why 58% of merchants run it through a system that’s disconnected from parcel.

Peak concentrates the risk

Why peak season exposes problems, especially for the 25% of merchants who earn more than 40% of annual revenue in that single quarter.

Beyond better rates

The capabilities merchants actually want from a logistics partner.

One connected operation

How to stop losing time and money to a disjointed freight workflow.