The Delivery Group Shipping, Built Into ShipStation

The Delivery Group is used for more than basic parcel shipping. It supports mail distribution and shipping services such as post, packets, parcels, pallets, and special delivery services, which makes it a fit for online sellers, multichannel retailers, SMEs, and larger operations. In ShipStation, merchants use The Delivery Group for domestic and international parcel delivery services on shipments that originate in the UK. That means you can keep The Delivery Group inside the same daily workflow you already use for order management, labels, tracking, and fulfillment control.

If your shipment or tracking details show The Delivery Group, that package is moving through The Delivery Group’s delivery network or services. For merchants, that matters because carrier identity stays clear inside ShipStation after a label is created, so your team can see which shipments are using The Delivery Group without hunting through separate systems. You also keep shipment activity tied to the order record, which makes support work easier when a customer asks where an order is or which service was used. That gives your team one clear view instead of piecing status together from multiple tools.

Yes. The ShipStation integration with The Delivery Group supports automatic tracking, so tracking details stay connected to the shipment after you create the label. That gives your team one place to monitor shipment progress and check order status instead of bouncing between your store, your carrier account, and email threads. It also makes post-purchase communication easier because tracking activity stays part of the ShipStation workflow your team already uses every day. If tracking visibility is a major part of your support workload, that kind of central control saves time fast.

Yes. The Delivery Group offers domestic and international parcel delivery services for shipments originating in the UK, and the ShipStation integration supports expedited services for shipments within Great Britain as well as international services. That gives you room to run local and cross-border shipping from one workflow instead of splitting work between separate carrier processes. If your business ships a mix of domestic and international orders, ShipStation helps keep those orders organized while The Delivery Group covers the shipping side. It is a practical setup for merchants who want range without adding more daily shipping complexity.

The Delivery Group does not currently support rate shopping with ShipStation V2 API. Instead, your account contact can provide details about your contracted rates, so you keep using the pricing already tied to your The Delivery Group account. That still gives you a strong workflow advantage in ShipStation because your team can create labels, manage tracking, and handle fulfillment without breaking process just to work with a separate carrier tool. If you use more than one carrier, ShipStation keeps The Delivery Group alongside the rest of your carrier mix, which helps you stay organized even when each carrier has its own pricing model.

You can connect The Delivery Group through the ShipStation dashboard or through the carrier connection endpoint. To connect it through the dashboard, use this path and enter the required credentials:

• Go to Account Settings
• Select Shipping, then Carriers
• Open the Your Carrier Accounts tab
• Click Add Carrier
• Select The Delivery Group UK and click Connect
• Enter your Client Name, Username, and Password
• Click Connect

For account requirements, you need a UK-based ShipStation account and an active The Delivery Group UK account. Developers can also connect it by using the `/v2/connections/carriers/` endpoint with the carrier code `the_delivery_group`.

The Delivery Group requires complete shipment details when you create a label, so it helps to keep your order data clean before shipping starts. Here is what needs to be included in the shipment request:

• A The Delivery Group service code
• Package weight in grams, using whole numbers only
• Package length, width, and height in millimeters
• Dimensions unit set to millimeters
• Recipient name
• Street address
• Town or city
• Postal code
• Two-letter country code
• At least one reference identifier, such as an order number or customer reference

Recipient email and phone are optional. Email and SMS notifications are enabled by default unless they are explicitly declined. **Tip:** Make sure your team captures weight, dimensions, and a reference value before label creation, because that cuts rework when orders are ready to ship.

*Rates and discounts are subject to change at any time without notice.

Discounts are subject to minimum charges set forth in the applicable service guide.

†Shipping discounts are off standard list rates and can’t be combined with other offers or discounts. Discounts exclude surcharges, premiums, minimums, accessorial charges, and special handling fees. Eligible services and discounts are subject to change.*