Set up instant customer support using integrations and customise automations that manage customers through the buying journey in multiple channels. Gather essential customer information and remove friction at every touchpoint to increase customer satisfaction, improve handling times and reduce costs, all without hiring more agents.The platform is already used by forward thinking e-commerce businesses such as Quiksilver, G Star, Volcom and many others power better customer experiences online.
Connect the touchpoints through your customers buying lifecycle to create happy customers.
Benefit from a solution that continues to evolve and grow. Every use case, intent and interaction is added and stored within DigitalGenius’ AI and can be harnessed and implemented by any of our customers.
Build excellence into your e-commerce business by leveraging 50+ pre-trained AI use cases, specific to e-commerce in multiple languages to quickly and accurately manage key customer interactions such as; Order Status Updates, Returns Refunds, Cancellations and Changes to Orders.
Deliver an exceptional experience to you customers by proactively delivering alerts to them regarding their orders. Resolve requests before they’ve happened and keep customers informed at every stage of the delivery process.
Customer expect a modern buying experience where the online and offline environments connect seamlessly. E-commerce businesses can drive the connection between online-offline experience to drive more sales through different online channels by immediately alerting customers to product availability and drive sales in store.
Invest in automation to future-proof your E-commerce business without hiring more staff.
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