Flexible plans for every stage of growth

Yes. ShipStation brings parcel and LTL freight together in one platform, so you can manage both shipment types in a single workflow.

If you’re not satisfied—for any reason—within 90 days, you get a full refund. No questions asked (other than how we could have provided better features or service to fit your business).

• We offer free support options for each plan level:
  Free Plan: Chatbot support
• Starter Plan: Email and chat support
• Standard Plan: Email, chat, and phone support
• Premium Plan: Dedicated account management

We won’t charge you any additional fees outside of the subscription cost, unless you are adding additional users or accessing certain add-ons. Please note that you also are responsible for the cost of your postage and insurance. For prepaid postage (from USPS), you can set up certain auto-refill amounts. For all the post-billed postage (from FedEx, UPS, etc.), you’ll be billed just like you always have been.

Sure thing! It’s easy to change your account’s plan to a different one if you want access to features not included in your plan. You can upgrade from within ShipStation at any time. We also make it easy to increase your shipping volume tier within your specified plan if your volume needs increase or decrease. Should your needs change, you can always downgrade your plan at any time, as well. Downgrades will be effective at the start of the next billing cycle.

Absolutely! Once you sign into the app, you can cancel your account by going into the settings and going to your subscription plan, or reach out to [email protected]. We’ll be sad to see you go!

If you sign up for a free trial, we will not charge you a dime unless you upgrade your subscription to a paid plan level. If you need to purchase insurance or postage, we’ll collect billing information to pay for services provided by those partners. If you want to upgrade to a ShipStation subscription, we’ll bill you at the end of your 30-day free trial for the plan that you choose. Plans are charged for the following month of service.

We strive to be there for wherever you sell and however you ship, so we’re always working towards having every selling channel solution ever. For the full list of our partners, check out this page.

Nothing. Zero. Zilch. Nada. Our mission is to make you efficient at fulfilling your orders – wherever you sell. We don’t think it’s right to charge you more if you want to use multiple selling channels to grow your sales. The only time you would see an additional fee is if the selling channel you want to connect is a Premium Integration.

Not at all! Whether you choose to use the discounted rates we provide through our carrier integrations or bring your own negotiated rates, you won’t pay an additional fee for connecting carriers.

*Note: Plans with a registration date before July 8, 2025, may incur additional fees to connect carriers. Please see this help article for more information on fees associated with older plans.

Yes. ShipStation supports Bring Your Own Account for eligible negotiated LTL accounts, including Worldwide Express and Unishippers.

Yes. ShipStation enables rate comparison across parcel and freight so you can choose the shipping option that makes the most sense for each shipment.

Yes. ShipStation can automatically generate BOLs and shipping labels as part of the LTL workflow.

Yes, LTL capabilities are available through ShipStation and ShipStation API