Putting It Into Practice: A Customer Panel

About this session

The day’s sessions lay out the strategies. This panel brings them to life. Hear from founders and operators who’ve actually done the work — how they rethought their shipping stack, where they started, what broke along the way, and what moved the needle on customer loyalty, margins, and repeat purchases. Across different business models and stages of growth, these brands share what it really looks like to turn delivery into a competitive advantage — and what they wish they’d known first.

Key Takeaways

• The real decisions that reshaped how these brands approach shipping — and what finally made it click

• Where things broke down first — and how the best operators course-corrected before it cost them

• What every panelist wishes they’d known before they started