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Last Updated: September 29, 2022
Coverage provided by this program covers the parcel and its contents from all risks of physical loss or damage from an external cause (subject to the exclusions listed below) while in transit. All parcels that are covered by this program will be shipped in strict accordance with all regulations of the Carrier. Coverage is only provided for shipping carriers supported by ShipStation. Coverage is on a parcel-by-parcel basis and each individual insured parcel must have a declared value for coverage.
You acknowledge that the insurance coverage is provided by Voyager Indemnity Insurance Company. Voyager is a non-admitted insurer.
If you are shipping using the United States Postal Service, make sure to follow the USPS International Mail Manual rules located here:http://pe.usps.com/text/imm/welcome.htm. If you ship a prohibited item, there is NO COVERAGE.
All provided information regarding shipments that require coverage must be correct and complete. If incorrect details are provided when insuring a package there will be no coverage. For example: If a package is submitted for insurance and declared as a USPS First Class mail shipment but actually sent via the USPS Priority Mail service, or any other service or carrier, there is no coverage.
In order for a package to be covered, the shipping carrier must have verified acceptance of your package for mailing. This is found on the respective tracking websites of the shipping carriers. If a shipping label is printed but not scanned by the carrier as accepted it is deemed as never been mailed and there is no coverage.
The following terms have specific meanings and appear in bold face type throughout this program:
This insurance covers up to $999.99 for USPS First Class Mail shipments, $1,000.00 for FedEx SmartPost, UPS Mail Innovations, and DHL Global Mail shipments, and $10,000.00 per package for other USPS, FedEx, UPS, and DHL shipments. Maximum coverage per conveyance is $100,000.00. The coverage is also limited to $5,000.00 for USPS Priority Mail International shipments (non- Priority Mail Express International). Mobile telephones (including cell phones, smart phones, and similar) are limited to $5,000.00 of coverage per package and $25,000.00 per conveyance.
This program does not provide coverage for the following:
SHIPSURANCE reserves the right to disallow any user to purchase SHIPSURANCE insurance at any time with 10 days written, certified notice.
In the event a claim payment is made to an Insured and SHIPSURANCE subsequently determines that the insured package was delivered thereby resulting in no loss to the Insured, then the Insured agrees to promptly reimburse SHIPSURANCE for the amount of the claim payment upon demand by SHIPSURANCE.
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