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Integrate Shipsurance With Your Shipping Software
Build a more confident post-purchase operation with Shipsurance and ShipStation. This Shipsurance workflow keeps shipping insurance, claims, and shipment records together, so you can protect orders, manage shipping costs, and stay in control when a lost package disrupts delivery.
Key integration features
- Protect orders during transit
- Fund insurance inside ShipStation
- Adjust insured order values
- Start claims from shipments
- Review claim status online
About
Shipsurance is a shipping insurance company that serves businesses that send packages to customers. It offers coverage for loss and damage in transit across major shipping carrier networks in the United States and worldwide.
Run Shipsurance with ShipStation, and your team keeps protection tied to the same shipment workflow already used for labels, tracking, and order management. You can choose Shipsurance while configuring a shipment, let ShipStation set the insured amount to the order total, and change that amount when needed. Funds stay managed inside ShipStation, which cuts extra back-and-forth when you need to cover higher-value orders. When problems happen, you can start a claim from the shipment record, so you have cleaner visibility into the order, the tracking number, and the insurance status. That means less claim chaos, better control over shipping costs, and more confidence when damage or loss interrupts delivery.
Why Shipsurance users choose ShipStation
Move beyond basic returns tools with ShipStation
STEP 1
Configure your shipment in ShipStation, then choose Shipsurance from the Insurance drop-down menu. ShipStation automatically sets the Insure Amt to the order total, and you can change it as needed.
STEP 2
Open Account Settings, select Shipping, choose Insurance from the left-hand sidebar, and click Add funds. Enter at least $10, then click Confirm to fund your Shipsurance balance.
STEP 3
If you need to file a claim, go to the Shipments tab, find the shipment, scroll to the Insurance column, and click the Shipsurance link to follow the onscreen claim instructions.
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FAQ
Shipsurance FAQ for shipping insurance and the shipping claims process
How does Shipsurance work with ShipStation?
Shipsurance works inside ShipStation’s shipment workflow. You choose Shipsurance from the Insurance drop-down when you configure a shipment, and ShipStation sets the Insure Amt to the order total by default. The same payment method used for your ShipStation subscription is also used for Shipsurance purchases.
How do I file a Shipsurance claim in ShipStation?
Go to the Shipments tab, locate the shipment, scroll to the Insurance column, and click the Shipsurance link. Then follow the onscreen instructions to submit your claim. If the Insurance field is blank, no insurance was purchased for that order when the label was created.
What happens after you've filed a claim?
After you’ve filed a claim, you can review it on the Shipsurance Claim Status page. If the claim requires a physical form for your customer to sign, you can download the claim statement or affidavit and send it out.
Does Shipsurance cover stolen packages?
Shipsurance covers loss and damage while a package is in transit. If you’re dealing with a stolen package, review the Shipsurance terms and conditions before you file a claim to confirm restrictions and special requirements for that shipment.
Who has the best shipping insurance for growing sellers?
The best shipping insurance is the option that stays close to your fulfillment workflow and is easy for your team to manage. ShipStation keeps coverage, shipment details, and the shipping claims process connected, which helps you protect orders without adding another disconnected tool.
Can I use my existing Shipsurance account with ShipStation?
Yes. Contact ShipStation Support if you want to set up ShipStation to use your personal Shipsurance account instead. When you connect a personal account, you cannot manage Shipsurance funds through ShipStation, and claims must be filed with Shipsurance directly.
Is Shipsurance available only in the United States?
For ShipStation accounts, Shipsurance is available to businesses based in the United States that use the Legacy version of ShipStation. Shipsurance itself serves shippers in the United States and supports domestic and worldwide shipment coverage.
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