Integrate SureDone With Your Shipping Software

Yes. SureDone connects to ShipStation through a native integration. Once connected, ShipStation can import SureDone order data and send shipment updates back to SureDone.

You’ll get the required credentials inside SureDone.

• Log in to your SureDone account
• Click Settings, then Shipping
• Select the ShipStation header
• Scroll to the bottom
• Copy the Username, Password, and URL generated by SureDone

You’ll enter those same values when you select SureDone during store setup in ShipStation.

Yes. SureDone orders must include a Ship To address to import into ShipStation. If that address is missing, the order won’t meet the import requirement.

Yes. ShipStation sends shipment data back to SureDone with the marketplace shipment notification. That update includes the status, tracking number, carrier, service, carrier fee, item information, and any Notes to Buyer set on the order in ShipStation.

ShipStation imports a wide range of order and item data from SureDone, which gives your team more context during fulfillment. That includes customer email, customer phone number, the requested shipping method, payment method, discount and coupon details, gift status, internal notes, customer notes, total order weight, line-item weights, image URLs, item options like size or color, and product stock location.

Yes. SureDone supports URL modifications during setup that let you change how some data is passed into ShipStation. You can map a different SKU field, warehouse location field, product name field, or custom fields. You can also use URL additions to remove eBay or Amazon orders from the import feed.

**Tip:** If you add more than one URL modification, use an ampersand instead of a question mark for each addition after the first.

This usually points to a time zone mismatch. By default, ShipStation assumes the SureDone store server uses UTC, so if your SureDone account uses a different server time zone, order dates can appear off or late-day orders may appear to skip import. Update the store’s settings so the ShipStation time zone matches the server time zone used by your SureDone store.

No. SureDone only accepts a shipment update if a tracking number is included. If you use the Mark as Shipped action, you must enter a value in the tracking number field.