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Integrate XCover With Your Returns Software
Protect every shipment with more confidence. XCover shipping insurance inside ShipStation keeps coverage, labels, and claims in one workflow, so you can protect order value, recover return and reship costs on damaged goods, and keep fulfillment moving.
Key integration features
- Add coverage during label creation
- Protect lost or damaged shipments
- Reimburse return shipping costs
- Recover reshipment replacement costs
- Refund insurance on voids
About
XCover is a shipping protection and warranty provider for sellers across e-commerce categories. It is known for personalized coverage, online claims, and payment status tools that keep protection clear and easy to track.
When XCover works with ShipStation, protection becomes part of the same workflow your team already uses to rate, ship, and manage orders. You can add Total Shipping Protection to eligible shipments, tie coverage to the declared value, and keep insurance costs tied to your ShipStation balance instead of another tool.
That gives you tighter control when valuable orders go out the door. XCover shipping insurance covers lost, stolen, or damaged shipments, and it also reimburses return shipping costs for damaged goods and the cost to reship replacement items. If a label gets voided, the insurance cost is refunded to your ShipStation balance.
Why XCover users choose ShipStation
Move beyond basic returns tools with ShipStation
STEP 1
Log in to your ShipStation API account, and make sure you are in the Production environment before you turn on XCover coverage.
STEP 2
Go to either the **Carriers** or **Insurance** page, then click the **Enable ShipStation API Carriers** button.
STEP 3
Confirm that you have read and agreed to the terms and conditions, then click the **Enable services** button.
STEP 4
Set the shipment `insurance_provider` to `x_cover` when you get rates, create a shipment, or purchase a label, and add an `insured_value` for each package.
TESTIMONIAL
Find the best rate for every shipment
Compare rates, delivery speeds, and services side-by-side for every order that comes in from Shopify, and let ShipStation pick the best option—with up to 90% discounted rates across 200+ carriers.
ShipStation AI
Next-gen shipping intelligence
- SmartFill
- Automated Order Creation
- Universal AI Connect (MCP)
- Batch Label Processing
- Auto-PRO Retrieval
- Dynamic Spot-Pricing Engine
- Packing Recommendations
- 24/7 Always-On
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FAQ
XCover shipping insurance FAQ for coverage, claims, and setup
Who can use XCover shipping insurance in ShipStation?
XCover is available to ShipStation accounts based in the UK, Spain, Germany, Italy, and the Netherlands. In ShipStation, Total Shipping Protection by XCover is available in the new layout only.
What does XCover shipping insurance cover?
XCover covers shipments that are lost, stolen, or damaged in transit. It also reimburses return shipping costs when a customer sends back damaged goods and the cost to reship replacement goods. Coverage starts when the carrier receives the shipment and ends when the recipient receives it.
How much does XCover shipping insurance cost?
The cost is based on the declared value you assign to each package. For UK, Spain, Germany, and the Netherlands, domestic coverage is 1.1% and cross-border coverage is 1.5%. For Italy, domestic coverage is 1.63% and cross-border coverage is 3.9%.
Is XCover shipping insurance worth adding?
Yes. If replacing the order, paying return shipping, or sending a replacement would cut into margin, XCover adds protection inside the same ShipStation workflow your team already uses. It covers lost, stolen, and damaged shipments up to £10,000 or €10,000 on eligible accounts.
How do I file a claim for an insured shipment?
Use the claim link provided in the `insurance_claim` field of the shipment response. Then follow the on-screen instructions in XCover to submit the claim.
Can I refund XCover coverage if I void a label?
Yes. If you void a label that includes XCover insurance, the insurance cost is immediately refunded to your ShipStation balance.
What's the difference between carrier insurance and XCover shipping insurance in ShipStation?
The main difference is where the protection is managed and where claims are filed. Carrier insurance is supplied by the carrier, and claims go through that carrier’s process. XCover is Total Shipping Protection inside ShipStation, and once ShipStation Carriers are enabled, you can add it to shipments with ShipStation Carriers or any carrier you’ve connected.
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