Integrate Zendesk With Your Shipping Software

ShipStation shows customer order history from ShipStation directly in Zendesk. When your team opens a ticket, the app looks at the ticket’s requester name and searches the ShipStation order database for orders with a matching recipient name. Results appear in the ShipStation app panel. Click any order, and your team can open more details, including recipient address information, products ordered, and related shipments.

ShipStation helps improve customer support by giving your team shipping context inside the same workspace where they handle conversations. Instead of hunting through separate tools for order facts, agents can review order history, shipment details, and product information from the Zendesk app panel. That speeds up replies and reduces internal handoffs. It also pairs well with ShipStation features like branded tracking and returns, which keep customers informed and cut avoidable support calls.

Yes. The setup follows a short path inside Zendesk and the Zendesk App Marketplace.

• Find the ShipStation App in the Zendesk App Marketplace
• Click Install
• In Zendesk, go to Settings, then Apps, then Manage
• Open the ShipStation app settings
• Enter your ShipStation API Key and Secret
• Click Save Settings

After setup, the app appears in your Zendesk App panel when viewing tickets.

ShipStation starts with the ticket itself. When you open a Zendesk ticket, the app uses the requester name and searches the ShipStation order database for orders with a matching recipient name. Matching orders appear in the panel for quick review. This makes it easier to connect a support conversation to the order behind it without asking your team to leave Zendesk first.

Yes. If the app can’t find orders from the requester name search, it shows the order search view in the ShipStation app panel. Your team can also open that view by clicking the magnifying glass icon, then entering a search term and clicking Search. ShipStation looks for orders with an order number that starts with that term. **Tip:** Check the returned order list carefully, because the name and email shown at the top match the first order in the list, and other orders may belong to different customers.

The ShipStation App for Zendesk focuses on surfacing order history and shipment details inside existing tickets, plus searching by customer or order number. It also helps Zendesk users access ShipStation order information even when they don’t work in ShipStation every day. Automatic ticket creation for shipping issues isn’t part of this app workflow. If ticket-creation workflows matter to your team, start with the app’s confirmed features and build your support process around the order data already shown in Zendesk.

Yes. ShipStation supports over 1 million businesses, processes 75 million orders annually, ships 1 billion packages annually, and reaches over 195 countries. It also connects with 200+ store and marketplace integrations and 200+ global carrier integrations. That scale matters when your support volume rises with your shipping volume. Your team gets a shipping operation that keeps pace, plus a 96% CSAT score backed by live chat, phone, and email support.