Returns

Holiday
How to Process Returns For Holiday Orders

The holiday season isn’t over on December 25th. Holiday returns last well into January.

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Podcast
Shady Rays: A Great Returns Strategy Keeps Customers Coming Back

Becoming someone’s favorite sunglasses brand is difficult. But Shady Rays remains a gold standard for many of its customers. Through competitive marketing efforts, a philanthropic mission, and an ultimate focus on providing the best service and product to their customers, Chris and Dan have found success in ecommerce — shipping upward of 10,000 orders in a […]

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ShipStation Product
Exceptional Customer Experience: Shipping and Returns

The days of charging for shipping and returns is coming to an end. Customers expect to have the ability to buy and return their purchases without the added cost of shipping. The ecommerce experts at ShipStation explain why adding this perk to your pricing strategy is a good move for online retailers. Two themes present […]

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Shipping Basics
What To Do About A Damaged, Stolen, or Lost Package

Shipping is not without its share of unknowns. Lost and damaged products are something any ecommerce business has to worry about and will eventually confront. Dealing with this process with customers that may live on the other side of the planet can be challenging, but there are (luckily!) ways to make it simpler.  Why Packages […]

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Shipping Basics
Returns Management Solution For Ecommerce

Returns and returns management have become trickier than ever during the COVID-19 pandemic. As shopping in brick-and-mortar stores has dropped, product returns have become even less common. In fact, many stores are temporarily halting returns to help curb the spread of COVID-19.  However, many online retailers still accept returned merchandise and consumers expect them to. […]

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Shipping Basics
Printing Return Labels and Creating a UK Returns Strategy

Returns are an unfortunate part of any ecommerce business. No one wants to do returns. According to Statista, the key reasons people in the UK return items bought online are “it didn’t fit” (66%), “item not as described” (39%) and “it looked different in person” (36%). Returns are only increasing in the UK, and consumers […]

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Shipping Basics
Expanding Into International Markets Part 3: Shipping, Delivery, and Returns

Welcome to part 3 in our four part blog series, where we highlight what was covered in a recent webinar, which you can access on-demand. The webinar was brought to you by experts from Lengow, Avalara, and of course, us here at ShipStation. Together, our three platforms can help you succeed in product feed management, […]

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Shipping Basics
3 Tips to Revamp Returns

In the first week of 2021, UPS accepted 1.75 million returns into its system every day. This number is staggering, though not unexpected. Ecommerce surpassed levels not expected until 2025 last year, as consumers were forced to shop differently. Embracing returns is non-negotiable in today’s competitive retail environment. Consumers expect more from their favorite brands […]

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Shipping Basics
How to Navigate the Returns Process

The retail landscape changed dramatically in 2020. One major consequence of the pandemic was a huge upsurge in online shopping, which shows little sign of slowing even as UK lockdown measures start to ease. And as more people have turned to home delivery than ever, it’s not surprising that returns are on the rise, too. […]

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Carrier Rates
Returns By The Numbers

Ecommerce returns can be scary. It’s money lost on the product, on shipping, and potentially future sales. So for some online businesses, it’s easier to ignore returns. Or maybe make them difficult and add some hoops, so that the customer doesn’t even bother with the returns process. Embracing ecommerce returns means more satisfied customers, better […]

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