Back in May, our ShipStation Community Manager, Erin Ernser, was joined by Tac Anderson from Sendle, Trent Mervine from Big Ass Luxuries, and Nick Galbraith from 3DFORUS LLC for a…
This post was contributed by ShipStation partner, Signifyd . The first quarter of the year brings about a helping of harsh reality for ecommerce retailers coming off of the high…
Nailing the returns process can increase customer satisfaction to the point that you gain a lifelong customer. The way to do this is by offering consumer expectations about returns. Customers…
As the holiday season comes to an end, we get ready for the new year. But ecommerce merchants have one last bit of business to clear up before moving fully…
Becoming someone’s favorite sunglasses brand is difficult. But Shady Rays remains a gold standard for many of its customers. Through competitive marketing efforts, a philanthropic mission, and an ultimate focus…
The days of charging for shipping and returns is coming to an end. Customers expect to have the ability to buy and return their purchases without the added cost of…
Shipping is not without its share of unknowns. Lost and damaged products are something any ecommerce business has to worry about and will eventually confront. Dealing with this process with…
Returns and returns management have become trickier than ever during the COVID-19 pandemic. As shopping in brick-and-mortar stores has dropped, product returns have become even less common. In fact, many…
Returns are an unfortunate part of any ecommerce business. No one wants to do returns. According to Statista, the key reasons people in the UK return items bought online are…
Welcome to part 3 in our four part blog series, where we highlight what was covered in a recent webinar, which you can access on-demand. The webinar was brought to…
In the first week of 2021, UPS accepted 1.75 million returns into its system every day. This number is staggering, though not unexpected. Ecommerce surpassed levels not expected until 2025…
The retail landscape changed dramatically in 2020. One major consequence of the pandemic was a huge upsurge in online shopping, which shows little sign of slowing even as UK lockdown…
Ecommerce returns can be scary. It’s money lost on the product, on shipping, and potentially future sales. So for some online businesses, it’s easier to ignore returns. Or maybe make…