As we mentioned before eCommerce returns are scary. It’s money lost on the product, on shipping, and potentially future sales. So, for some online businesses, it’s easier to ignore returns. Or maybe make them so difficult, add so many hoops, that the customer doesn’t even bother with the returns process.
Embracing e-commerce returns means more satisfied customers, better brand visibility, and more sales. Think about this, 67% of shoppers check the returns page before making a purchase. Returns have such a big influence with shoppers, especially when ordering online.
Check out this infographic below for some more incredible stats around returns.
Interested in learning more about ShipStation, sign up for a free trail below.