Shipping Basics

Selling and shipping physical media is usually pretty straightforward. However, talk to any record sellers and you quickly know which one requires the most care. Knowing how to ship vinyl records is a skill that every record store, dealer, or label has to learn. They require a little bit more care than other media do. […]

No matter what your ecommerce activities or what you sell online, one of your priorities will be to find and attract new customers. The good news is that you can count on product interest from international customers. In the era of ecommerce, 25.5% of European online purchases are made abroad. Therefore, there is no reason […]

Billing adjustments can be a shock at the end of the month. Luckily there are ways to minimize and avoid them. Find out how for UPS, USPS, and FedEx here.

Finding a place to drop off your parcels can be easy—so long as you already have a label printed! If you haven’t printed the label, you’re going to need to head to a carrier facility or a self-service kiosk to get one printed. You can also use a program like Shipbot to print a label […]

Ecommerce has the capacity to make our shopping habits greener. When we have items delivered to us instead of us driving around to stores, it minimizes our carbon footprint. With the omnipresence of ecommerce, you may end up getting a different package delivered every day. Sometimes multiple packages a day! During lockdown with people shopping […]

Lorsque votre clientèle veut connaître l’état d’avancement de sa commande, n’espérez pas la satisfaire avec un simple « livraison en cours ». Les exigences des consommateurs e-commerce ne font qu’augmenter, tout particulièrement en ce qui concerne la livraison. La transparence maximale est donc de mise, car une mauvaise visibilité peut affecter l’expérience – en mal. C’est pourquoi […]

You’ve set up your website, and jam-packed it with your products, but what’s next? How do you get customers to visit, and more importantly, how do you get them to return for additional purchases in the future? Today’s online shoppers expect the same enticing experience they receive when they shop in-store. Engaging with your customers […]

Shipping is not without its share of unknowns. Lost and damaged products are something any ecommerce business has to worry about and will eventually confront. Dealing with this process with customers that may live on the other side of the planet can be challenging, but there are (luckily!) ways to make it simpler.  Why Packages […]

Returns and returns management have become trickier than ever during the COVID-19 pandemic. As shopping in brick-and-mortar stores has dropped, product returns have become even less common. In fact, many stores are temporarily halting returns to help curb the spread of COVID-19.  However, many online retailers still accept returned merchandise and consumers expect them to. […]

Optimizing tax compliance with your shopping cart or ecommerce platform Since the landmark decision in South Dakota v. Wayfair, Inc. (June 2018), the world has become a very different and complex place for online sellers. The obligation to collect and remit sales tax is no longer controlled solely by a physical footprint. Over the past three […]

Is your business ready to take on the world? Reaching international customers can take your business to the next level, but it’s important to know what to expect ahead of time. Customs and duties are part and parcel of selling internationally, and they can be incredibly complex. Educating yourself on the intricacies of global ecommerce […]

You’ve fulfilled a customer order and shipped it. Job done.   Not so fast. You want that customer to return someday and make another purchase, right? You don’t want this to be the last interaction and, thus, the end of their customer journey with your brand.  Retaining customers involves nurturing. What are you doing beyond the […]

It’s essential to consistently connect your customers to your brand. Learn all the ways ShipStation and DS Smith ePack enable you to customize and brand the shipping experience for your customers.

No-one likes ambiguity, especially when it comes to that eagerly awaited parcel a customer has ordered.  From the moment someone presses purchase on your store, customers expect to know where their order is at all times and providing complete visibility into the shipping process is a must nowadays.   In our recent survey, we found that […]

Customers read shipping confirmation emails—they’re the only email you send that you can almost guarantee each of your customers wants to read. Having a good shipping experience is one of the main contributing factors to a customer buying from you again. Almost as important as quick, affordable shipping is keeping your customers informed. Because customers […]

To ship a package you really just need to make sure that the package is accurately weighed, sized, and packaged. If the parcel uses a service that allows for its size and weight, you’re good to go!  How to Weigh a Package Weight is typically the major factor that determines a package’s shipping rate. In […]

Returns are an unfortunate part of any ecommerce business. No one wants to do returns. According to Statista, the key reasons people in the UK return items bought online are “it didn’t fit” (66%), “item not as described” (39%) and “it looked different in person” (36%). Returns are only increasing in the UK, and consumers […]

Figuring out the best way to ship car parts is crucial for a good customer experience. It allows you to get expensive, time-sensitive, frequently heavy auto parts to your customers. This leads to higher ratings and allows you to stand out in a somewhat crowded market. Luckily ShipStation and Simplepart.com are joining forces to make […]

La livraison est devenue un élément clé dans le processus d’achat de l’internaute. Selon une étude LSA-Colissimo, plus de 3 consommateurs sur 4 vérifient les modalités de livraison avant de commander en ligne. En 2020- 2021, avec la situation liée au COVID cette tendance s’est accélérée : le tarif, le délai ou le choix du […]

Welcome to the final post in our four part blog series, where we highlight what was covered in a recent webinar on essential business practices for international expansion, which you can access on-demand. The webinar was brought to you by experts from Lengow, Avalara, and of course, us here at ShipStation. Together, our three platforms […]

Welcome to part 3 in our four part blog series, where we highlight what was covered in a recent webinar, which you can access on-demand. The webinar was brought to you by experts from Lengow, Avalara, and of course, us here at ShipStation. Together, our three platforms can help you succeed in product feed management, […]

Welcome to part two in our four-part blog series. We highlight what was covered in a recent webinar – which you can access on-demand – brought to you by experts from Lengow, Avalara, and of course, us here at ShipStation. Together, our three platforms can help you succeed in product feed management, cross-border duties and […]