Hermes & ShipStation: Improving customer satisfaction through better order and delivery management
Join us On-Demand!
Figures show online shopping has surged more than 120% due to coronavirus, meaning customer experience has never been more important to your business, but that doesn’t mean it is easy. Our experts are here today to discuss how early communication and customer choice can improve customer satisfaction and deliver service excellence.
Overview
This peak/Christmas season will be very different for all retailers, no matter how big or small, as Covid has changed how all businesses are operating. Managing your customers’ expectations around delivery timelines is crucial and good quality early communication can help reduce customer service enquiries. Offering your customers different delivery options (e.g. Next Day as well as Standard) can help to guarantee that final click to purchase and becomes more and more important as we head towards the end of the year. The customer purchase journey can also be made smoother through good use of technology and integrations, reducing abandoned baskets.
Summary
In this webinar, our speaker(s) will go over the following topics:
- Hermes will talk about how businesses of all sizes, working with the right providers, can deliver customer delight at this important time of the year.
- ShipStation will explain how to streamline the order management and delivery process.
Learn how to scale your ecommerce business while saving on costs without cutting corners. ShipStation and UPS can help you learn about what services to use, where to find amazing discounts, and how to fulfill your orders so that you can deliver to...
On Demand
Learn more about ShipStation’s new layout, improved functionality, and exciting new features by watching our webinar “Migrating To ShipStation’s New Layout.”...
Ready to grow internationally? Here are the 5 essential tips you need to know for a successful expansion.
On-Demand
Incorporating more selling channels into your ecommerce strategy is an easy way to grow your customer base and revenue streams.
On-Demand
The current pandemic has had a huge impact on the retail sector with many being forced to close bricks and mortar stores, and accelerating the shift to online sales. While most retailers have an excellent ecommerce...
February 16th @ 11am GMT
Our partners are more than just people we work with, they are the key to ShipStation’s huge and continued success, that’s why this year we are hosting our first ever Partner Summit. This special event is designed to give back to our co...
January 14th @2pm GMT!