Introducing Delivery Times & Emails

Published on January 4, 2022
Written by
Filed under Shipping News
Read time 3 Minutes

Just in time for the holidays, we’re introducing two HUGE features that’ll help you make sure your orders get from your warehouse to your customers in time!

First up, we’ve added Delivery Times to our side bar underneath the order’s rate. Before today, it lived in our Calculator (where it’ll still be) but we wanted to bring it to the forefront of the shipping process and make sure—now that the holidays are here—the order arrives in time.

delivery estimate

If you see a delivery date of “1 – 999 Days”, like with First Class Mail International, for example, that means the carrier does NOT have a delivery estimate for us to show you.

NOTE: The delivery time is an estimation. This is the carrier’s best guess at when the order will arrive via the selected service. For information on delivery guarantees, you will need to speak with the carrier directly.

Following up on Delivery Times is a brand new feature, Delivery Emails. This email can be triggered once the carrier updates that the package has been delivered.

You can find it under Account Settings > Templates > Email Templates and then select the Delivery Notification tab:


Like the Shipment Email, the Delivery Email is customizable and you can edit it with your branding and messaging, to really make it your own.

For directions on how to enable the Delivery Email, follow the steps from our Knowledge Base article by clicking here. That’ll show you where to go and how to turn it on for specific stores.

Combine Delivery Times & Emails with our Holiday Deadlines Infographic and getting orders to customers on time will be a breeze!


Written by


I'm Joey, ShipStation's Content & Social Media Coordinator. I spent over a year on ShipStation's Support team which has given me great insight into our product and our customers. Outside of work, you'll find me writing, getting into one of Austin's great microbrews, or relaxing on a trail with my mutt.

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