We surveyed 500 online shoppers across the United Kingdom, and over 2,000 around the world, to better understand how COVID-19 has shaped ecommerce buyer behaviours. Download the full research study to learn how you can keep up with the growing expectations.
Key findings include:
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- Online spending is on the rise. 42% of consumers expect to spend more in 2021 than they did in 2020.
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- 65% of consumers say they plan to shop online vs. in-store even after the pandemic ends. Only 36% of consumers say they have started shopping in stores.
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- 72% of consumers say they expect retail stores to offer click and collect delivery options indefinitely.
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- Nearly all respondents say they expect brands to provide full visibility into expected shipping timelines before making any online purchase
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